The room was very clean and the staff was friendly. The hotel had a pool which unfortunately closes at 10PM but also a fitness center which is open 24/7. I would highly recommend staying at Maplewood Inn Syracuse. The pool closes at 10PM which isn't really a big deal.
We were very impressed with the hotel. Everything was very clean and the breakfast in the morning was delicious - you can make your own fresh waffles! The kitchenette area was wonderful, even though we didn't cook, we used some of the utencils. The hotel is right off of the highway, so it's perfect for an overnight stay while on a roadtrip (which is what we did)! Thank you :) Syracouse is sketchy and doesn't seem to have much to offer aside from the outlets but that is not the hotel's fault.
Friendly, professional staff; wonderful complimentary breakfast to include freshly made omelettes and Starbucks coffee; indoor pool, fitness room, and guest laundry; extremely comfortable beds. There was a large, loud group who checked in towards the end of our stay and were very loud and unruly all hours of the day or night. The hotel was very apologetic to us and offered us many complimentary options to resolve the matter as well as monitor and attempt to control the other party.
The hotel had a pool, which my children enjoyed! We also liked the food in the lobby! Overall it is a great place to stay!
The updates to the hotel are fantastic.
Vert Comfortable beds easy access to highway net work, a very good associated restaurant good parking would stay their again The breakfast facilities are appaling if you were staying with a family this would be a put off. it would be better if they can persuade the restaurant to do breakfasts
Room was comfortable, staff was nice, decent location, great price, good breakfast, air conditioner was crazy powerful, nice pool and jacuzzi Nothing
Old, musty odor plus cigarette smell in the corridor and elevator
Staff was very nice and accommodating!! Although the room window and heater were covered with frost and snow leaking inside room resulting in a cold room!! Staff was nice, but room was just ok! No towels in bathroom and I needed to call front desk! Heater and window were sooo cold that snow was coming into room!!!
Very clean and comfortable. Staff very friendly. Short drive to everywhere we went Decor dated but we didn't really care and we just needed a place to stay for one night after a concert.
Expected a three star hotel, and felt that it fell short.
Great price, clean, and a free continental plus breakfast daily. Rooms have nice big adjustable flatscreen TVs if your stuck inside. Location is not within walking distance of too many things unless you go further than a mile. Minimal facilities, but to be expected at the price.
Everything was fine. No issues at all. Very accommodating and pleasant staff. Nothing to note.
The room was very clean and the service/breakfast was great. It was also in a great location beside a gas station that has very cheap gas relative to the other I-90 gas stations. Great place to stop if you're traveling through and want to refuel and/or stay the night. The facilities and furniture were very dated--a bit overpriced for the quality of the facilities. Also, we were driving a moving truck/tow car, and there was nowhere to easily park the truck or to exit without backing up (which is very difficult with a large moving truck and car tow).
It was clean and the staff was friendly. It is outdated and a little eery.
Beds were comfortable and the rooms were clean. Continental Breakfast had no yogurt options.
Great customer service and comfortable stay.
The staff and everything being available at this hotel for a small price. I loved the bed and TV, and it was quite a nice stay for the price that I paid. I didn't expect much, but was pleasantly surprised.
Great price, Every thing was fine, very clean. Bed and pillows were great. Enjoyable stay.
Room air conditioning was great. Mattress and pillows suprisingly comfortable. The shower was hard to regulate - but the water stream was strong enough.
Quick and easy check in Good location right off the highway
Close to everything we wanted, great value for my money, great staff. Very clean. Bed was a little uncomfortable.
Rooms were clean and tidy The heater was off when we arrived. It took a few hours to heat on a very cold day
The staff was extremely friendly, helpful and even let us borrow a snow brush for our car!
Clean, nice updated rooms, very friendly staff. Easy on/off of the highway. Nice simple basic hotel. Very good value for money compared with other options.
This was a good basic hotel, and an excellent vaue for the money. I didn't have a lot of needs, but those I had were met. I rate mattresses by the extent to which my back hurts when I wake up in the morning. The mattress at Super 8 was OK, but not great. Someone without my back issues might regard it as fine. I also would have liked a larger toilet. Again, not a biggee.
The rooms were large and clean. The staff was friendly and the breakfast was very nice. If only they had an indoor pool...
We liked everything about this hotel. The check in was easy and finding our room was simple. Our room was upgraded just because the guy was nice and they looked slow that day. The lobby is beautiful
Staff very friendly. Rooms design and bed is very comfortable. Key entrance is needed always, good for safety. Need indoor pool to access year round.
The Front Desk staff was great!!! My experience was awsome.
Suites were large and well appointed. Location is very central to shopping and freeways. Breakfast selection was excellent and well stocked. Wasn't clear how the dishwasher detergent was doled out- but otherwise everything was great
Clean Noisy. You could hear all the doors closing. The maid service knocked several times very early in the morning on nearby rooms and was very loud. Someone attempted to open our dor n then ran away despite do not disturb sign
Room clean and good size. Staff very nice. Breakfast was good Had Internet connection problems which were a real inconvenience
The best deal you can get in Syracuse. Nothing
Professional & courteous staff, modern & clean rooms, convenient location
Very comfortable and spacious rooms. Cozy comfortable beds. Good breakfast. Convenient location. Parking was tight.
The room itself was great - big comfy bed, mini kitchen which included a toaster, microwave, fridge, pots and pans, and utensils. The double head shower was also very clean. They have a shuttle service that picks you up and takes you places within a 2mile radius which is great except it takes 30 min to come get you and then sometimes if it already has passengers it takes you all the way out to the airport when you just had to walk 10min. The breakfast wasn't anything great.. They had lots of options but everything was very bland, typical hotel food. I was sick for a full day because the milk I had was bad even though it hadn't expired. I think it might have been left out to spoil just a little too long.
We stay here whenever we are in Syracuse. It's convenient to everything. The rooms are furnished with everything we need. It's clean and the staff has always been helpful No.
Spacious clean room, friendly staff, full kitchen should have a big sign by the road, it's located behind Holiday Inn, GPS couldn't direct correctly.
the pool had a very small roped off area for children (3' to 4' 13') The rest of the pool appeared to go up to 9ft. My grand daughter opted to forego swimming...tswimming space too small
I was traveling with my 2 children so having a separate bedroom with its own TV was a bonus. The extra room was wonderful!
It's literally at the exit/entrance to the NY Tollway so remarkably simple highway egress/access. Plus there are 8 Tesla supercharging stations in the parking lot. The staff was very accommodating as well. We stayed 2 days and slept in the first day. We had a marker on the door not to disturb. The marker was removed by noon but our room was never straightened up afterwards. I think cleaning crew forgot about us. Not really a big deal...
The hotel staff. The room upgrade. The free hot breakfast. The very clean hotel. Nothing at all
Very clean and comfortable Wish the price was lower
Lovely updated rooms
Suite was spacious and the kitchen was complete right down to glassware and dished if you needed them. I was impressed that each bedroom had it's own bathroom. The chair in the master bedroom was showing a good deal of wear. You would think that for the price, they would have selected softer toilet tissue instead of something like paper towels.
Clean quiet and comfortable very nice I will stay again. No
Very quiet and super comfortable beds and pillows! Very nice room! Limited to eating in the hotel restaurant as the location wasn't in the best area for dining out.
The room service food was excellent! The room temperature was easily adjustable. The beds were super comfortable! The bathroom was small.
The room reaked of smoke. Asked for another room and was rudely helped
The pool heater was broke and both the jacuzzi and pool were DISGUSTING! The breakfast was a joke! And I had to take a shower in another room because our tub wouldn't drain. The air conditioner felt like it was on its last leg. Never again! Don't bother with this hotel. What a waste of money!
Hotel is good. Staff is great. They helped me out of a major problem when my car would not start. Syracuse weather.
Noisy heating system... Old and warn out
Convenience to temporary work When I arrived TWO of the desk clerks told me that a small conference room would be available for me the next day to meet a client. The clerks said this conference room was open to guests free of charge on a first come first serve basis. Later on the "Asst Manager" told me it was fully booked for the weekend. During the weekend I walked by the glass doors several times, and never saw a soul in it. First two days of my five day stay, housekeeping did not even touch my room.
The bedrooms we had were excellent They had not got our booking correct for either our arrival or departure! They seemed to imply it was our fault but it was sorted with out too much delay
Room cleanliness was great Love their chocolate cookie gift upon check in and the candy bar in the room Very convenient off 90 thruway Cost was great for location and overall hotel quality Thank you for complimentary breakfast buffet Mattress comfort & quality was Just OK The restaurant is to the left of the front hotel entrance and there was loudness I stayed on the Hilton Honors level and noticed the noise level adjacent to my room and one level below. More sound-proofing needed
Hot tub and pool are great, well stocked with towels. The room was clean and comfortable, and the staff was friendly. No vending machines or options for food. They had limited drinks at the front desk that were overpriced, and the restaurant served breakfast that also seemed kind of steep.
Lobby Incredible food Torn shower curtain Long walk for retired Air Force disabled vet, not enough disability parking near entrance
For a "king suite" it was a very average room-may as well opt for a cheaper room. It seems one half of the hotel is way nice than the other-but it's still nice.
The location was perfect. We were going to an event at The Stage. Upon arrival the lobby was beautiful and the staff very welcoming. The room was clean and comfortable with all of the necessities. We ate both dinner the menu was amazing with variety of vegetarian meals. Breakfast as well. With such a beautiful lounge we ate there both meals. All of these things were of great quality but the staff is the shinning star of the hotel. The front desk clerk who always had a smile and a welcoming word to the shuttle driver and all of the wait staff!! The business end of the bathroom was a little worn.
Ease of parking.Comfortable beds. Had to ask multiple times for a refrigerator in room when I previously confirmed a refrigerator would be in room at checkin. Needed more staff at front desk.
Location to restaurants and entertainment. Rooms are outdated and not clean. Bathroom had mold around toilet and shower. Customer service - Upon check in, I explained the wrong room was given to us, as the confirmation showed how many and what type of bed we should have. They did not care and told me the room I had was correct. Upon checkout, my credit card was charged for the room, even though I had paid through a booking site. I explained this to the woman at the desk, and she said since they could not find record of payment, she would not refund me. Instead of trying to satisfy me by making a simple phone call to the booking site, she told me I had to do the work and contact the booking site to find out details and then contact her to get the refund.
Room was neat & clean; nice linens and a huge rain shower stall. Close to SU and University Hospital. Continental breakfast is not offered nor included in room price. Parking costs extra. In a small market like syracuse, these should be included in the room price.
Location - close to destiny USA We were given a key to a room that was occupied. Then was given a smoking room, then finally received a non-smoking room but had two doubles instead of a king as requested and had a leak in the bathroom ceiling. I would never stay at this hotel again.
Location and room was comfortable after it was cleaned. 1. Front entry was block by people in chairs. 2. no Place to park 3. Room was not cleaned at check in. 4. TV did not work because of cable connection . Night manager correct place to park and room was cleaned. This was the weekend of Syracuse Nat.
This guest did not leave comments about this hotel.
Was on a smoking floor for some reason even though I booked non smoking and it made me sick ruining my next day
The hotel is older; without a pool; nice free breakfast and the staff was super. They provided pizza and salad one night and grilled hamburgers, et al the next. Totally unexpected and welcomed!
Room was quiet and bed comfortable. Breakfast was very good and coffee good too. No
It was a good price for a room close to where I needed to be.
I was comfortable,the location was very convenient the employees were very considerate overall it was good the re was a distinctive smell wasn't too happy but I did call For someone and they did come and theysprayed air freshener
This guest did not leave comments about this hotel.
Location: just at the highway exit. However, finding stores and food places can be a challenge No sink in bathroom. No soap holder
The reviews were bang on. Very old looking hotel. Needs a good Reno.
Everyone was very nice and the location was convenient. The rooms were fine for the price. There was pee on the surface of the toilet. I'm not talking about a little pee, but A LOT of yellow, solidifying urine. And the rest of the toilet had been cleaned too. Someone must have seen this and decided they had cleaned enough pee that day. GROSS!
Lovely airy decor, modern yet comfortable atmosphere. Coming in late at night, I felt like I was retuning to a family member's home who had left the light on for me. The fact that it was a "green" hotel was an added benefit, but it certainly did not feel I was sacrificing anything. I also want to add that even though we were in a busy neighborhood, our room was very quiet. I had no complaints at all.
They are rightfully proud of the energy savings and material recycling designed into this wonderful ex-temple. Rooms are spacious and unique, the staff is friendly and knowledgeable. Highly recommend this place when visiting Syracuse.
We stayed at Hotel Skyler on a visit to Syracuse University with my son. It was within walking distance to the campus and the local area had plenty of dining options to discover. (Try Laci's Tapas Bar if you want fabulous food and wine on your stay.) The hotel staff was extremely friendly and helpful and provided a warm, easy check in. The facilities had a chic, simple, modern decor that was immaculate and comfortable. Two minor items I would have liked to see at the hotel were an in room coffee maker (but they did provide complimentary coffee in the lobby) and later hours for the bar/restaurant (they have a snack stand available until 2 a.m.). I would definitely come back and stay again.
Location-close to Syracuse University, easy accessibility. ie parking free. Preservation of historic bldg.-beautiful job. "Green" renovation-ecologically responsible No actual dining room available, just a café/bar in lobby.
Very nice and clean hotel in a unique building. Super convenient to Syracuse University; just a short walk up to Marshall Street and less than 10 minutes to the Dome. Rooms were spacious enough, even for a family of 4. All staff were helpful and very nice. Interesting lobby too. And if you stay for a football or basketball game then the on-site free parking is an additional bonus. Bathrooms were a little dark and the showers are European style (only half a door!) Bar seemed to close early.
Great location, very nice breakfast included, love the fact that it's a LEED Platinum building. Room was nicely equipped and the bed was very comfortable. We really enjoyed our stay. Just wish it had a hot tub for relaxing! Shower was interesting - no door and only a half-wall for privacy. It was just the two of us so it was fine, but could be more challenging if traveling with teens or anyone who prefers privacy.
Staff was great, location was great and the green initiative was is fantastic. Room was comfortable and quiet.
Hotel staff was friendly and very helpful.
The employee behind the counter was very helpful. The room was disappointing compared to other red roof inns I have stayed at and I specifically asked for a smoke free room and it tracked of cigarettes the instant we walked in.
Truck stop next door and 2 major highways in view made earplugs necessary. Room itself was fine and Italian restaurant Joey next door was good. Dennys next door too as this motel only offered a ot beverage in the morning.
It was cheap and they don't charge extra for dogs. Free wifi and staff is nice. In the winter the door opening to a walkway is colder and has issues. People always walking by your window so you don't open the curtains and therefore don't get much natural light. For hotel stays that's are thru a third party like this, are given smaller than normal rooms. So our room was the smallest. Only reason I'd stay here Ever, is if I had a dog. the decor is outdated
The room was modern, clean and quiet. The entire hotel has been recently updated, so it was quite nice- especially for the price! I would definately stay there again.
I liked the cleanliness of the room and the free soaps and tissues! I was really impressed by the cleanliness and newness of the room given the really low price for the night. The tv was brand new and it looked like a cool place to hang out and order some food in, if we had stayed longer. I didn't like how small the bed was and I was too tired to ask the staff to switch our room. Why would the receptionist put us- a lovely young couple- in a room with two small beds?? My boyfriend thought it was romantic, I could've used a bigger blanket!
Many hotels/motels would not allow dogs or charge extra for a dog's stay. Not so at the Red Roof Inn. We visited a friend for the weekend and RRI provided an affordable place for us to stay with our pup. Staff were genuinely friendly and even had a treat for our four-legged family member. Can't wait to return the next time we're back in Syracust! Was able to hear outside.
Friendly staff. Great restaurant next door Drains didn't work with manual handle (both sink and tub)
Bathroom was clean. Non-smoking room smelled like cigarettes and room change could not be accommodated. Awful soundproofing. Trucks nearby were very loud the entire night. Bedding did not look clean.
Clean, affordable, comfortable. Cant ask for more then that
The room was clean and the beds were comfortable. The outside hallways and banisters were dirty.
wife loves the pillows . location
Comfortable room, clean,friendly staff, good breakfast, coffee in lobby and rooms a plus. Microwave and fridge in room. Nice place to stay for an over night trip. easy to find and plenty of parking. The air conditioner didn't work well at cooling the room. it was a noisey inn. Also some of the breakfast items were all gone and not replenished. Good
It was close to our family event we were attending. Each time I went to the front desk no one was there. The room it self was clean enough but the pool was absolutely gross. I would have walked if I didn't have my 3 and a half year old with me. There was food on the deck and other stuff floating in the pool and there was a blackish ring around the top 6 inches of the pool edge. Do some cleaning people. The staff were friendly enough but I am still disgusted by the pool. one of the worst stays in my life.
Mostly clean, and inexpesive Breakfast was pretty puny....
Good clean rooms and the service was excellent.No problems at all. Would stay there again. Thought I was getting the room for 88.00 a nite and was charged 101.+. I realize that there is tax but that was more than tax.
Complimentary breakfast was edible Beds were relatively comfortable Hotel made sure to separate guests who would be raucous on New Years from families and other guests Lied to by staff regarding their nonexistent airport shuttle Rooms were uncomfortably cold upon arrival Front desk was inconsistently staffed, often concierge on duty would sit in a corner so upon first glance it would appear empty
Good value and convenient to our destination. Staff was pleasant and accommodations were as pictured from website. NOISE LEVEL: The fixtures in our room were noisy. (Whenever the toilet was flushed or water run in the bathroom, there was a high pitched screech. Also, the mini-fridge and the air conditioning unit were unusually loud when they cycled.) Also found sounds traveled as guests moved around upstairs or in adjoining rooms.
An excellent hotel for an overnight stay. The rooms are very spacious and have all that one needs
The rate we booked at was great. But NO reminders close to the booking, so booking.com, or Best Western let us know about an upcoming stay, say a week prior, so gives us an opportunity to cancel, if we need to. any no flexibility by local management. I could not negotiate an extended stay or anything, with bookings.com or local mgmt. They just too my penalty. I'll NEVER book with bookings.com or Best Western again!
Hotel all around was very clean. Staff was fine. Rooms were decently sized, updated and very clean. Room was a little bit cold despite the heater being on. Fan for the heater was exceptionally noisy. Location of the hotel, although convenient, seemed a little 'seedy' - literally on the highway.