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Exceptional and very relaxed service, not at all in your face but everything was possible! The most comfortable bed I have ever slept in and for LA the room was exceptionaly quite. All in all my best hotel experience in USA!
Everthing Lack of power outlets near bed. But had a wonderful time
Interior decorations, bartenders, the lady at Altitude that walked my friends and I to the daybeds, and the drinks Customer service, mixing up the reservations, the room smelling like cigarette smoke after have it serviced, luggage bags were not delivered until after 3 hours of checking in, and the hand held shower head would leak water when the dial to only have the shower head was on.
your "english"staff and all the architecture
excellent service and concierge. great pool. fantastic restaurant and brunch. cool rooms
Excellent experience, very welcoming staff with good attention to detail, well located and very good in-house dining options. Interesting designs used throughout the hotel.
The spa is very good and the heated pool. The brunch was also good.
Nothing beside the breakfast
Beautiful room, helpful staff, comfortable bed. Needed to wear ear plugs as the road noise is quite loud.
great room with great view facing the hills on 9th floor i was sick and the maid unfortunately took away my thermos jug with tea, even though i put it off the tray and next to my bed
Possibly one of the greatest hotels I've stayed at within the Los Angeles county. From a friendly courteous staff, to an impeccably clean room, Sofitel has lived up to its standards as well as exceededing them. -The staff went above and beyond to make sure our stay was as luxurious and comfortable as possible with their luggage assistance, complementary calls, rapid response to requests, and much more. -The room was spotless and featured many extra amenities not normally included in other hotels. -A glass window separating the bedroom from the shower exemplified the uniqueness of this hotel and offers a romantic setting for couples. -To top this stay off, the chefs truly know their way around a kitchen. Our breakfast was delightful and very artful. I highly recommend all guests to attend the restaurants or enjoy a meal within your room. Overall, a wonderful experience at the hotel Sofitel. I will gladly be returning in the near future as well as forwarding friends and colleagues. No comment
Very nice and clean. Great value and great location. Lower floors can be loud at night if there is an event in the restaurant.
Location, location, location Small room, expencive parking.
Excellent service and great suite W views. Signage for gym directions needs to improve.
Great staff and great hotel, a little pricey for the size of the room but overall great stay Wifi was down with no notice, was on the phone with IT for over an hour
the comfort of the bed We got an upgrade but the room was tiny.
It was comfortable enough for me to return for a second time and felt right at home. The staff is genuinely nice without being gratuitous. Love the outdoor cafe for breakfast.
Arrived at hotel at 4:30 pm after a 7 hour drive. Our room was not yet ready. Asked if we could wait at the lounge. The lounge and restaurant were reserved for a private party. They recommended finding an restaurant on the street nearby. We just drove for 7 hours and didn't want to search for a "place" to wait somewhere outside of the hotel. We finally were allowed to our room...which was nothing as shown in pictures. It was dark, dingy with no seating beside the bed. Because the restaurant and lounge were "reserved", and we were too tired to venture out to eat, our only option was room service. We ordered chicken Caesar salad. Although they said it would take 45 minutes...it arrived in 15. A salad with chicken breast on the side. Much to our disgust...as we sliced the chicken to add to the salad, it was not just under cooked...it was RAW! completely inedible. It took 4 calls to room service and guest services to have someone come to our room to witness the meal, acknowledge the error and remove it from the room. This room was 350.00 per night with valet...I've had better treatment in a 75.00 a night motel. I will never revisit this Hotel.
Great location, cool hip vibe Very small room, Unresponsive service, air conditioning in room broken, shower in bathroom was actually worse than an old holiday inn. Things were just broken down, dirty, and nobody seemed to care. For a luxury hotel, a huge disappointment.
Great location, nice clean rooms, friendly staff. Little to no electrical outlet access for charging electronics.
I had a short and lovely stay at The Orlando Hotel. The staff was so nice, especially the concierge, Alan, who checked me in and immediately made me feel at home. I will definitely stay here again on my next L.A. Trip.
A great central location - friendly helpful staff - soft beds - spotless clean - Bar needs to be bigger ??? Never an open seat !
Nice room and bathroom. Very large shower. Good location in LA. Front desk staff courteous and professional. Pulling into hotel from street is difficult. We had to circle twice around to find an open spot not blocked by cars that were also pulling in to the small overnight parking area.
elevator noise was annoying; staff was great other than one issue see below elevator noise was annoying; I purchased two rooms - one for me and my wife and one for one of my employees. My employee was upgraded. Really?
This guest did not leave comments about this hotel.
The hotel was very clean. The receptionists were very helpful and friendly. The rooms were very nice.
Pillows Overpriced parking @ $38 per day
I couldn't use the handset of the phone. It wasn't working.
Very friendly and helpful staff Room was big, but bed was small
Location $38 for parking with no alternative options
This guest did not leave comments about this hotel.
Great staff, great location. Could you some cleaning and updating in lobby and corridors.
The wine and coffee hours The parking costs, cell phone service and the Internet speed
We liked our stay in the Wilshire Crest : we arrived at around 10pm - the front desk clerk was very energetic, friendly and offered his help without becoming a burden: He stepped outside to help me park the car and made sure we're comfortable in our room. Our room was spacious, simply furnished and clean. Similarly, the bathroom was functional and very clean. Overall the hotel is comfortable and simple. It does not convey any luxury but it is pleasant to stay and definitely affordable. I'd say that in it's price range it's probably one of the best facilities you can find. I think the only downside is the street parking. You will find parking for sure - if not in the street then in the adjacent parking lot across the street. Either options is free. Not a big deal, just a minor inconvenience.
Towels good Pillows smelled
it was clean, helpful manager, breakfast.