As soon as we stepped out of the car we were treated with such surprising care. The man at valet, Ever (that's his name- EVER, how cute is that?) was so nice that my fiancée and I looked at each other and just shook our heads and laughed. We weren't used to customer service like this. We went to check in early, 1pm, and Melanie at the front desk was able to upgrade us to a corner suite! The entire staff was so professional but without being too stuffy. The hotel was beyond our expectations. Not a big deal but there was one little Q-tip outside our room for our stay. We kind of joked that they gave us the Q-tip suite. We also couldn't find coffee in the morning inside the hotel. We had our coffee maker in the room but needed more and didn't want to pay $15 for a pot of coffee at the restaurant.
Full service, location. I booked and paid for a Deluxe King Room with view of Hollywood sign. I received a room near the elevators with a constant machine and elevator running noise. I asked to be moved and was told someone would be right up and after 10 minutes I grew tired of waiting and went down to the front desk. This was already 11PM. I was taken to a new room that had an adjoining door with a party going on in the adjacent room. I asked to be moved AGAIN, eventually to a room with queen bed. The beds were too soft for my taste. There was a curly hair on the soap dish in the shower. I will never stay there again.
IT WAS OUR FIRST TIME TO CALIFORNIA FOR MY WIFE AND I ,WE WERE VERY IMPRESSED WITH THE HOTEL .HOW SPOTLESS EVERYTHING WAS.THE MEN IN THE CONCEIER DESK CHRIS,AND NINO WHERE VERY HELPFUL.THE BUFFET BREAKFEAST WAS THE BEST.
The staff were very friendly, and helpful when I checked in. Rooms were comfortable and clean. The mini-bar key didn't work, and it would've been nice to have a fridge to keep some drinks in the fridge, but I didn't inquire with the staff, and I assume they would've rectified that for me if I had. Nice and central, so traveling for business doesn't mean limited options for food and amenities.
The staff was amazing!! So helpful! The rooms were very comfortable!! The beds were great!! We had a room with a view, and it was fantastic. The one big thing that I didn't like was, that there was no fridge in the room. We asked for one and got one for a small charge. The other only thing I didn't like was, that there was no microwave in the room.
Loved the location of this hotel. Service was great as well!
The staff was great. It was right in the middle of Hollywood, nice and clean. Loved the shopping connected to it.
Hotel was beautiful! Staff was friendly and attentive. Location was fantastic! Our room had a phenomenal view of the Hollywood sign. Pool was gorgeous. All in all, it was the best experience we could have hoped for on our first trip to Tinseltown.
The hotel was located in a perfect location. I was close to everything I wanted to be near. The pool and other facilities was the best. The room was also very cozy.
Staff was ecellent Parking a little too expensive
The mattresses were too old and lacked firmness.
Music was great as well as quality of guests. Staff were very rude and not helpful. Would not accept cash for incidental room fee
Location, concierge was nice, and the pool was fabulous
The decor and friendly staff, the 24hr diner and the pool party. The lift was close by and was a little noisy early hours of the morning.
The hotel is tired. It has two elevators that hold ten passengers. One of the elevators was often out of order. Sometimes there were guests stuck in the elevator. There was no way to use the stairs so wait times to get to our room were long. Our room was small. The TV was not working well. Mediocre at best.
- Fresh and well-maintained hotel (especially considering its age) - Very cool decor in the main areas and rooms are well-appointed - Very nice staff - Pool is nice (although it can be crowded during the day, and has a 'bouncer' stationed at the entrance - this is needed given the popularity, but is a little much) - The first room I stayed in was small, had a view of nothing but the rooftop A/C units, and had incredibly noisy ventilation system. The very polite front desk staff moved me to a different (and much nicer) room upon request - $10 bottles of water in the room. Come on guys, a complimentary bottle of water won't kill the margins. - 'Hotel-branded' flip flops for sale at $20 instead of the inexpensive complimentary slippers that are normally available at hotels of this level
The service and room were phenomenal N/a
I told them we were staying for a special occasion and they had the availability to upgrade our room. Very accommodating made the night special for us, despite the many events happening in and arround the hotel (holiday parties etc.)
Great rooms. Great bar. Wonderful onsite restaurants. Wonderful location. Fantastic staff.
i liked the look of the rooms. They were nicely decorated. The size of the pool was great - lots of room for everyone. The location was very convenient to a Metro and to the touristy area. The pool area was a little confusing. It was hard to tell which chairs were taken. The chairs by the shallow end of the pool were occupied by people who didnt seem to want to get wet which was frustrating. The hotel room felt like a store. Too many items for sale. This also took up precious space for personal items.
My room smelled terrible. I didn't like the staff because they were very rude to me for walking around the hotel at night.
The staff was very friendly and helpful. Great location, very close to many tourist attractions. Great restaurants and bars inside hotel. Very cool atmosphere Very hard to sleep in when staying by the pool. Lots of noise every morning from both the hallway and the pool. Hallways smell like weed. Even though we knew we had to pay for parking, $36 a night is a bit extreme
Everything. Joe at front desk was sooo nice The rain!! Booo
Extremely friendly front desk staff who were helpful at all times. The valet manager was also extremely nice and always very pleasant. The rooms were clean and updated with a microwave and fridge. There was always coffee, drinks and a snack out by the front desk. A very nice hotel and reasonably priced for the location. Will definitely stay there again if ever in the area. There was a valet and fee to park each day ($32!) but since it's within walking distance to walk of fame I understand why they do it so tourists don't park there.
Parking is not included in stay. $32 a day.
We enjoyed our stay very much. We were there to be on the Kelly and Michael show after the Oscars. The staff could not have been nicer our room was clean and comfy. I would like to give a shout out the the bartender (Chris). He was very friendly and helpful. We quite enjoyed our conversations with him. Can't think of a thing.
Hotel has some quirks. It is very easy to lock yourself out of the bathroom by inadvertantly pushing the lock button when exiting the bathroom. In addition the bedframes are made of hardwood and are very easy to walk into.
staff anticipated needs and was friendly and helpful. free unlimited snacks. 24-hour pool. delicious mini croissants included in continental breakfast. ice cream machine! no security door chain. no restaurant but they do offer a variety of menus for restaurants who delivers to the room.
Location,friendly staff,complimentary breakfast and all day coffee.Very good choice would stay again.
Great location, close to a metro station and to a tourist bus stop. Coffee and tea at the reception 24 hours. All the staff very friendly and helpfull. Always smilling and trying to help you which I really appreciated. Breakfast very basic but not a problem for me. Some hotels around dont offer breakfast inclusive.
location & free parking
The hotel is direct in the heart of Hollywood. Friendly stuff. Big rooms with kitchen.
The location is awesome.Albin,the employee at the front desk was extremely helpful. The hotel needs renovation.The brekfast is a disaster:(
Friendly and helpfull staff, clean rooms and a great location.
I think this hotel is good location, near hollywood bvd, and cheap for hotel at good location. There is no bell man, and breakfast is fair..
every thing nothing
Location, off road parking
The staff were very friendly, helpful and efficient.
Our room was a little one bedroom apartment with a full kitchen. Clean and comfortable and quiet. The staff were all very nice & helpful. The location for Hollywood site-seeing is ideal--could not ask for better. Orchid is a quiet side street, but just a few steps away, Hollywood is loud & lively. No complaints!
Room size Laundry facility in car park Location Tiny tired bathroom Kitchen a bit tired Could only access wifi if we were standing at the door to our room which was a long way from the bed!
Location Seems like they may have a problem with people entering he back door from the hills. A door alarm was going off one evening and they seem to shut down the elevator in the back for this reason as well which is a little concerning.
The Staff was excellent, very helpful and pleasant. Bathrooms could be updated.
Great breakfast / location Parking expensive
Close to all attractions in Hollywood, good breakfast, very friendly staff and the luggage storage was a bonus
A clean and comfortable apartment with all the necessities. Location was perfect for our needs and others who are there for Hollywood Blvd. For some this might be a little too closed to the grittier side of Hollywood.
Room was massive for a great price. Ideally located for what we had in mind. Quiet for being so close to Hollywood Blvd.
Clean sheets. Lots of space. Great location for the price. Do not drink the water from the tap or the free coffee from the continental breakfast. Stayed there for three nights with a friend. The first night we celebrated with some old friends and thought we were just hungover in the morning. We drank a lot of water from the tap trying to counter the it. The second morning (not hungover), my friend and I drank a few cups of free coffee while waiting for a friend to pick us up. Both of us got the shakes, sweats and felt nauseous. Didn't put it together until the next morning when I drank more of the free coffee while waiting for a my ride to the airport. Same symptoms. My driver told me he had another guest from the hotel say the same thing.
Location, the renovations were skin deep and didn't extend to the $150 a night room I was in! The need for some paint and attention to detail were VERY evident. The front desk staff was unfriendly and unhelpful. NO facilities other than a tiny pool and a truly dreadful continental breakfast area.
Loved the look and the set up and the modern rooms The people who run the hotel are super unfriendly. They 'lost' my reservation and didn't care to find it until booking.com called them. They also refused to move their Mercedes out of the circle drive so we could get through and instead told us to back into the busy intersection
Nothing. False advertisement on how the rooms look. The room was dirty and smelled like mold. Just disgusting and I'm not picky at all. All I need is a clean room and this couldn't even pass. Waste of money. Just GROSS.
Location Plaster on the floos, guests/staff/homeless people fighting in the lobby at all hours of the night, filthy sheets.
Location Everything, place is a complete shithole.
Hotel was completely undergoing construction. First room wasn't finished moved us into another room. It was worse no blankets only a satin sheet pillow cases had black hairs all over them. Dirt everywhere, Bugs in the refrigerator, saringe with needle in the window seal, shower ripping out of the wall half used shampoo and Conditioner. Smallest parking area which they charge 10 for but don't tell you just add it in like you won't notice can't believe the owners would try and have people pay to stay there it was a complete disaster. The location is cool.
Located just a block away from chinese theatre and hollywood blvd attractions. Free overnight secured parking garage. The hotel is pretty much ran down in all aspects. I think it is unfortunately just bad management as it has the potential to be a jewel...you can tell the hotel had its good years at some point, but today it is just sad. Bad arrangements of furniture in the rooms (meaning large tables and chairs forced to fit small spaces between bed and wall, old and badly maintain wall paper, and really what ,ade me write this review.....extremely dirty. Food was left in the small fridge since who knows when, floors needed a sweep and a mop, dirty windows, with vews of dead plants ... Sad, very sad.
Location Old and worn out
So, to start off, let me say that this is not a hotel. It's a cheap way to share a room with seven other people and have a little base of operations to explore from. The thing that impressed me most was how clean it was. Every time I went anywhere in the hostel, there was someone cleaning something. I felt very comfortable in that. Also, having a lot of internationals around makes for great conversation. And the staff was very friendly and helpful. Great stay overall! The only thing I didn't really enjoy as much (and this really couldn't be avoided) was sharing a room with 7 people. Not that they weren't nice; just the awkwardness of not having much privacy and trying not to make much noise when you come in late or head out early. Other than that, it was great.
Great location and price. Pleasant staff. Very clean. Surprisingly quiet. Long flights of stairs to room. Very slippery tiled shower floors -- I fell! $2 extra for towels.
Nothing Everything. The minute we get there we are ignored for a good 15min while the front desk flirted with a girl in the lobby. We are finally helped, but with attitude from the minute I opened my mouth to check in. Then we were told I had to have a passport to check in. I provided my out of state drivers license and was told that still wasn't enough. They had to have an itinerary showing that I planned on leaving. Nothing on the website we used to book advised anything about having to provide a passport and i have stayed at sevreal hostels around the US and never once did they require a passport to stay at their establisment. I even double checked my itinerary details when we left to see if there was any disclaimer. We ended up just cancelling our reservations as long as they didn't charge us. The guy checking us in was rude the entire time and had little to no care if we stayed. Never again.
Great location, great staff, and great people staying at this cool LA hostel Shared bathrooms are a bit awkward
Great breakfast, and very clean all around. Super helpful and friendly staff. Lockers in the room for your valuables and a really soft blanket! The beds were pretty good and there were sockets in between each bed with room for about 6 plugs. Everyone showers in the morning so the water gets really cold. This is not their fault though:)