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hotel was very clean, food very good .not a lot to do,but i was only there for the weekend! piano bar has no atmosphere,the entertainment was ok! But to relax it was nice and quiet, no
the hotel is pleasant and friendly and the food is very good value for money
Very nice. Clean rooms, good location, close to the beach, friendly and very helpful staff. Good food. Excellent value for money, can only recommend:)
Conditioners in the room... Terrible smell in corridor biside the reustarant.
good service, relaxed environment no
The hotel makes an excellent base from which to tour the island by car, potter round the resort of Puerto Santiago, take a trip from the marina at Los Gigantes or enjoy swimming from the black beach at La Arena. The food is interesting and plentiful and the staff friendly and helpful. The rooms are clean and the free air conditioning makes sleeping a lot more comfortable when the temperature is 32+ degrees C. All the single beds were rather too firm for our liking and the sofa beds/settees are old, broken and really do need replacing.
The cleanliness and comfort. The TV reception was not good and there was only English news channel.
The young man in charge (I think) of your entertainments was extremely helpful and pleasant, especially the first day when my husband was unwell and I needed some lunch on my own but was not on full board.The junior suite was very spacious and pleasant. The smell in the bathroom, the smell of food in the reception area, the smell of drains just outside the hotel and the oppressive warmth of the dining-room.
The hotel was well run and the rooms a good size. The swimming pools were very cold, even the heated ones. The pull out bed very uncomfortable. The location was not the best. The booking received from Booking.com was for only 2 people when we had booked 4.
Very friendly good choice of food big complex but nicely spread out Gym was very basic and if I stayed there for a month I would need to work out as the food was very good
Bedroom windows overlooking the farm, chickens and roosters dogs interfere with sleep.
It was only for one night.
the view from the balcony of the room was really nice. hotel is close of the main actractions (Los Gigantos,Las Americas...), 200mt to Playa De Arena. The staff from the bar wasn't polite.
Location, having a kitchenette in the flat, staff were nice. Breakfast was made using very cheap ingredients. Coffee and tea were just awful. Also, rooms are very noisy.
Price was the only good thing but don't be fooled - you get less than you pay for here. False advertising. No airport shuttle, no free parking, no safety deposit box. Clientele is all families, really young couple looking for bargain and lots of skinhead/football types hanging team logos from balcony. Stay elsewhere. Pay more and have a nice holiday. It's also too far from beach and town center. Plus the beds are small and very uncomfortable.
Nice surroundings. Nice pools. We didn't use other facilities. They didn't receive the request for a baby-cot from the Bookings website. They solved this within minutes. Unfortunately it smelled terribly (smoke).
Nice pools but very cold, the kids loved them though. Accross the hotel an great Italian restaurant Suaco! We just used the pools and the room. We enjoyed eating out and the day trips. Good little supermarket around the corner. Typical All Inclusive hotel with mainly Brits and Germans, some Dutch or Scandinavian. We did not eat at the hotel. Rooms were very sober and not clean. Inventory not complete but after asking we got everything. Kids club is poor. Poor entertainment. Noisy bar. Although not allowed by the hotel staff, all sun beds were taken in the morning by laying towels on them. Cockroaches in the garden, not in the room. 10 minutes walk to the beach. Building in front of hotel blocks most of the ocean view. Rooms were not cleaned on two days (they forgot).
Near the beach and the center of Santiago. Pools great and staff are friendly but many times the front desk had a long line-up. The beds are not comfortable and there is no coffee/tea in the rooms.
Overall satisfied. The hotel is close to the beach. The pool area is good for the younger kids. The all-inclusive food is OK.
Hotel was very clean , well maintained and decorated . Food was good with a lot options. Room was clean and big . The food wasn't so suitble for Kosher eating people.
The Greenery was fantastic. the pools are nice. The Breakfast was good The beds! They roll all around and are very uncomfortable. staff are a little disorganized but do their best.
Good appartment, clean, nice swimming pool (not salt), not too touristic, rental car recommended since it is not close to most tourist attractions. Beds are rather hard.
very comfortable and private fab app top floor looking out over the sea and mountains to the side even though the app was fab we only got the sun there in the afternoon on the balcony and the nearest beach was closed as some rocks had fallen there. if i knew this before hand i may not have gone there, but i believe that this is going to be rectified shortly othere wise all well
The more traditional location-close to Los Gigantes. Excellent facilities.Very accommodating staff. Can be a little noisy with the early arrival of cleaning staff. Depends on room location.
Excellent location, views, standard of accommodation and service. We were upgraded and that only added to the enjoyment of the stay.
The noise from the road on the front block was, at times, overpowering. Buses stopping for long perios outside the hotel made a peaceful relax on the room's verandah inpossible.
Ualmindelig god beliggenhed, fred og ro. Smukt bygningsanlæg i lokal stil. Venligt personale. Dejligt poolanlæg. Nem adgang til restauranter, forretninger og lokale busser. Mange ting i hotelkomplekset virker slidt og trænger til istandsættelse. Især burde inventaret i lejlighederne være i bedre stand/skiftes ud.
Lidt brugt lejlighedskompleks, men fantastisk beliggenhed. Venlig service.
udsigten til lystbådehavnen og bjergene var rigtig dejligt. skiftning af sengetøj, køkkenartikler,
beliggenheden og roen
God beliggenhed, fredeligt selv om det ligger i et sving på hovedvejen igennem byen. Dejlig udsigt over havet. Der er en svensktalende dame i receptionen og resten af personalet taler et udmærket engelsk. Lejligheden med det lille køkken fungerer fint - der er ovenikøbet microovn. Beliggenheden er god til at tage på ture udfra. Luksusproblem: Det vil være skønt med en lille hynde i plastikstolene på altanen, de bliver hurtigt lidt klamme at sidde i varmen:-)
Personalet var søde og yderst hjælpsomme. Hotellet og poolområdet er meget børnevenligt Nye madrasser til sengene, der med utroligt dårlige fjedre ødelagde nattesøvnen for os. Lidt variation i morgenbuffetten ville være dejligt. Den var helt ens alle 14 dage vi var der.