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Location. Breakfast. Helpful, friendly staff. For a supposed 5-star hotel, disappointing. Had to change room after first night due to traffic noice, very poor sound-proofing. Though comfortable, hotel has absolutely no charm or style. In particular, the breakfast room is very drab, although food is fine. Net curtains in room were filthy. Certainly not a five-star hotel. The "24-hour tapas bar- café" is not 24-hour, indeed one night we went back to hotel, it was already closed at 10pm. Air-conditioning fiddly to adjust, and noisy. All-in-all, in need of refurbishment.
value for money, location SPA area - a lot of outside people and very little pool, good but very expansive breakfast
location good hotel, but a few overrated (especially for service and equipements).
Well located next to El Corte Ingles, for dedicated shoppers Spacious rooms Access to an excellent fitness center located in the hotel building is included in your rate. Extremely overpriced breakfast - you get the same buffet than in any hotel for double the price... In spite of all the comforts, rooms can be a bit noisy due to the heavy traffic just in front of the hotel. It is a 5-star hotel but it lacks charm... I went to this hotel only because the group I was going with did - if I have a choice, I think that there are much better places substantially cheaper.
Size of bedroom The beds are way too small and uncomfortable.
aircondition did not work.rooms too hot price of bkfst too high. price should include bkfst
Nice rooms at a reasonable price We booked 7 rooms and a meeting room for the afternoon. Meeting room for 350,00€ for the hald day did not have a beamer and they charged additional 174,00€!!!!! for it. On our complaint they have let us know that it is normal for them to offer the meeting rooms without equipments and that the 174,00€ were adäquate.
nice gym and swimming pool, next to shopping centre
Price of the breakfast was far to high. Swimming pool to be considered as a children's pont only
Very good servicing of room, without being intrusive, towels changed regularly, turn down service in evening, very fast and efficient lifts (we were on tenth floor) spacious quiet rooms, lots of wardrobe space, attentive staff, fast and efficient check-in Not much. Breakfast coffee machine was slow and fiddly!
We enjoyed the situation of the hotel very central and near metro and bus stations. A special mention for the beds who were particularly comfortable.
The bed and bathroom. And the hotel always smelt lovely and clean. Disabled facilities were great.
easy access to monument and transport. The cleanliness of the hotel
Very, naturally friendly people at reception. Seldom nowadays. Rooms on the small side but nicely appointed.
Well located near Plaza Espana. Close to restaurants, convenience store. Short cab rides to major attractions. Garage on property. Caters to Americans. Business and leisure clients. Excellent beds. Bilingual staff is very helpful. No
the internet is expensive and slowwwww the system runs out everyday .. the bussines corner (hhahah) is a old PC in the table . the rooms are nice .the staff is nice too. the beds are confortable and the shower is great but do not thing in wifi -- the internet acess
Great hotel location (Central and near metro and bus stations). The hotel is very old where it must be renovated in my opinion.
Great, comfortable bed, clean room and very friendly and helpful staff In the morning the noise level coming from other guests and/or cleaners opening and closing other room doors and talking in the corridor was quite high. Luckily my room had a second door that helped to reduce this noise somewhat. Slightly better noise insulation from the hallway would be a significant improvement.
the staff was very helpfull and ansewred our questions with smile. in the firsy night we wanted to switch the room, due to noises we heard from behind the wall (the elevaitor was close). the switched our room no problem at all, and we got even bigger room from the first one. they also help us with reccomendations on places to visit and resturants.
Comfortable bed expensive breakfast
Room had view of an airshaft, so felt claustrophobic.
The hotel is located very close to the downtown area and the shopping area, metro and taxi station. Modern and Clean. Nice little rooms and nice little buffet breakfast. In The neighbourhood, tapas bar or restaurant. Internet is not free but not expensive. Some lobbies or areas needs repainting.
cental ok price no breakfast incuded in price rebuilding
Good location - within one block of Metro. Staff was very helpful and accommodating. Currently under construction so rooms were limited.
Good location. We chose this hotel for only one reason - Sixt car rent point. Soundproof ability very critical. Breakfast too expensive. Need to pay for everything, even for use safe box.
The position of the hotel is very convenient. The staff are all polite & helpful I thought the breakfast arrangements should have been mentioned during check in
wooden floors in corridor were a bit noisy.
good price, good, big enough room, great style, near to metro, quiet, centralized, free internet in tha room, free bicycles to go for a trip, coffee or tea in the room,
Central, good access to subway. New and very comfortable rooms. Value for the money.
The location is perfect for a business travel. nothing.
The location, the staff and the facilities were very good. A very good value in Madrid!
large room, hotel is well placed close to Plaa de Espana and Rosales park. Hotel parking available. Very noisy all night, noise from cars and people in the street, including some delivery to the hotel at 3am. Claims to be an aparthotel, there is indeed a kitchenette, but no kitchnware, not even a bowl or spoon for cereals in the morning.
Location Staff very nice Hot water was a commodity. Rooms are not sound proof - you will be woken up in the middle of the night by neighbors walking into their rooms. Towels were not changed daily. Soap and shampoo was also a commodity. Elevator was not working one of the days - this hostel is on the 3rd floor, we had to carry our luggage 3 stories. We payed 75$ per night, we had other options at that price. I would have rather stayed further from the center, but had a more comfortable living arrangement. If you are paying less than 45 id say its acceptable accommodations.