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clean, free drinks in room´s fridge, hotel staff, location walls are thin; you hear other rooms tv...
The cleanliness of the hotel and room. The air-conditioner system does not worked well.
Staff were friendly and helpful. Room was spacious, comfortable and clean. Reasonably close to Metro station.
Location close to the tube station
It is close to 2 metro stations, not in the touristy part of town. Nice comfy bed, clean bathroom, fairly big. The internet is ridiculously expensive, especially because it doesn't allow you to load many pages (I guess not enough bandwidth). It didn't even let me read my newspaper, to give you an idea. The bathroom (of room 302) still smelled like old smoke, although it was a non-smoking room.
good location, easy and fast to reach downtown by metro. good heating; it was cold outside (we stayed in decembre and january, arond new year's) but warm in the room, although you can't control the temperature, it's just hot by default. they could do a much better job on cleannliness. when we arrived, there was dust wool on the floor, the shower hose was broken so water was jetting from it in all directions as you showered, although the bathroom was clean. also, the breakfast is extremely expensive: 15 euros per person (buffet). this is what you pay for a lunch/dinner downtown. so we had breakfast in town, for about 4 euros each.
Hotel staff & room
very good service very clean rooms in a single room, did not like looking onto middle of hotel, but this cannot be altered
The location met our unique needs. In addition the staff welcomed us with warmth. Our room on the first floor corner was noisy from the later night crowds to the nearby discos and places of entertainment. To be fair we should have requested to be moved to another room. But our nature is t0 make the best of any situation.
Staff was very helpful and tried to satisfy my different requirements. The value for money was good. Nice place for a weekend break. Not enough complimentary toiletry items in the bathroom, you need to ask for.
The reception was very friendly and helpful
Close to the Metro and places to eat. Didn't like that when I wanted to extend my stay for another two days, they wouldn't let me extend it at the rate I checked in at.
I did not like at all, as I had seral important meetings in Madrid, the main water system was broken in the morning so there was no possibility for shower. no money back or any other excuses by hotel. Newer again.
Large rooms, good location
reasonable price , friendly staff, great location - only 2 metro stops from city centre - not to far from airport - convenient area for bars & shops.
The location was fine for exploring Madrid. The heating in the rooms cannot be controlled and the room was so hot we had to sleep with the window open, which considering the room was on the main road made it very noisey.
conveniently located. bedroom and bathroom were quite small.
clean towels, refrigerator, safe, big room and bathroom, close to metro noise from restaurant and warm water instead hot