I liked best at this hotel the quality of the food, the cleanliess of the room and all throuout the hotel, the goodwill of staff ready to help you at any time, whatever efforts they were supposed to make. Also they had plenty of relaxing areas, with confortable chairs inside and outside. I did not like at all at this hotel: the size of the pools, the fact that just one pool (the smallest one) was heated, too many mosquitos, the beach was too crowded and just one beach bar for two hotels (Alf Leila and Jungle Park), and the size of the plastic glasses (100 ml for one beer)
The multiple restaurants and the effort that they take to prepare different dishes daily plus, the continuous cleaning of floors right thru the day. The rooms can be classified between 2 to 3 stars and the prices charged were exorbitant. Beds were very uncmfortable and full of bugs. Restaurant staff are very rude and unproffessional.
Was told upon arrival that the price on the site is not correct and they wanted to charge me extra however after a big argument the hotel manager opolgise for the mistake occurred. Food was not good at all. All doors licks in the room were not working including the security chain and no safe box in the too
swimming pool, and beach rooms could be more ... luxurious? kids play ground was closed, helth club located in the other side of the road, which inhibits the will to go there.
Very professional and helpful receptionist but Ilaria deservs a special mention.GREAT Italian food a "la casa "restaurant.The two cooks must mentioned for their ability,you don't miss Italy with them!
My stay was so nice, special thanks to Hussein the night receptionist, he was really so helpful and decent!
It was fun to go banana boat and parasailing the website was not clear about the room locations resulting in misunderstanding while checking in
The staff is attentious, the beach is ok, the pool is very good. The all-inclusive system. One should avoid it for sure. Many things are not included and the staff who serve it seems to be doing you a favour.
Very comfortable and nice rooms and facilities, beautiful scenery and layout to try to offer the rooms on booking.com at half board or all inclusive!
The staff in the reception was always helpful. The standard of the food in relation to price. The cleaning of the room. was poor. I would say the overall standard of the Hotel is more of a four star Hotel, not 5 star. The Gym was not up to standard.
The hotel is a part of a group of hotels in Makadi Bay in Hurghada and offers various activities in cooperation with other nearby hotels. The hotel is situated directly on the beach and there are good activities to participate in during day time and night time. The food variety was limited (okay quality), rooms offer only basic comfort, and the hotel does not offer safary trips.
Everything was great lovly place I was unhappy on checkout as I was misinformed regarding a late check out I thought it was agree for free however I was very surprised wen they charged me 40 euros and wen I called the manager he was nonbank at all as they all assumed I was making this up
Great buildings and interior, spacious and clean rooms. Rater than fine sand, the beach is made from gravels. Note that reservations for the a la carte restaurants needs to be made 1 day prior to eating, and they only take one seating per night. Very limited menus, unless you wish to pay extra. This hotel suits best families with small children, and without expectations for great food experiences. The service level in general is not 5 star standard, but this could be related to this being a quite new hotel. The area surrounding the hotel is very nice within, but stepping out of the hotel area, you will find construction sites. 10 minutes by taxi to go into Hurghada. At the private beach, you can expect persistant enquiries by henna tatooers Service level needs improvement. Not corresponding to the 5 stars of the hotel. Better information about the hotel facilities upon time of arrival, especially regarding how reservation at a la carte restaurants works. Opening hours for pools are a little short.
Spacious rooms - very bad maintanence in rooms ; Air conditioner doesn't cool, safe box doesn't lock, wardrobe doors don't open. Room service takes too too long. Cleanliness of the hotel is very poor. No tempreture control in swimmin pools. Food is not edible. Some very unfriendly staff.