I can't begin to find words to express how much we enjoyed our stay at the Marina del Rey Ritz Carlton! We arrived on a Wednesday morning with a sick child. The staff immediately took charge helping to get us situated with a room and going so far above and beyond ensuring that our stay was enjoyable. From the person who greeted us to take our luggage, to the valet, to the front desk staff to the wait staff in the restaurant and the gift shop (which opened up for us to get us meds in the middle of the night) to the manager who followed up even after we had left their hotel, every layer was kind, attentive and fantastic! They honestly made us feel like we were at home with family who was concerned about us. What a fantastic experience! T
I liked that the hotel was near the water, close to a concert I was attending. I booked this hotel because they had balconies and it was near the water. The balcony was closed due to renovations. The bath tub was small , hotel was a little outdated. Not as special as a experience as I was hoping for
Marina Totality , needs upgraded , bathrooms , amenities , need more restaurants .
I like the avalibiliy of the staff For a younger crowd in there 25-30 age it's not an appeasing hotel it's more for older crowd like 50-60 so for me being a pro Olympic athlete and being 23 yrs old I didn't enjoy it that much
Staff is great, and generally a very nice hotel. Doesn't live up to our expectations based on previous experiences at other Ritz hotels. It feels tired, not as luxurious as others, and is starting to show some age without upkeep. A simple example would be the pool has cracked tiles and feels rundown.
Hotel staff was outstanding; from valet, front desk & concierge all the way through to pool attendants, room service and bell desk.
Nice place, but not worth the Ritz premium. I would stay at the JW Marriott in Santa Monica next time I'm in the area.
the location room service food. the french soup was disgusting. There was also no glasses in the room. time it took to get the food valet parking took 15 mins to get our car
Vibrant lounge with a nice view of the marina. $30 valet only parking option!! Weird odor in the room
The remodel is first class. The front desk service was fine. The dining was terrible. Slow inattentive service, overdone steak, raw salmon, overpriced.
My husband and I had a fabulous stay at the Marina del Rey Hotel. Our room had a amazing view of the marina, was very well appointed and the staff couldn't have been more helpful. I would recommend this hotel to anyone traveling to that part of LA.
Ambiance was great from the beachy/sea vibe in the lobby with the "flying" seagull sculptures hanging from the ceiling a wonderful scent machine in the lobby that makes you feel like you are at the beach. Very romantic setting at the outside bar complete with couches and fire pits. Beds were super comfortable. $30/day for valet parking is a bit steep when there is plenty of parking around the hotel. Give an option for people to park their own cars, even if you have to charge a fee.
We loved the view, facilities, great beds and location of the hotel. No complaints.
The lobby, close location to Venice beach and the bar were quite nice. Staff is accommodating and nice. Rooms and interiors of the halls were old, carpet is definitely old, and the lounge for elite members is tiny (cramped seating). Really small outdoor pool.
Room was nice and clean Parking for $37, valet only was a rip-off!
The service and staff were great - hotel is very nice!
Parking fee not included in stay
It was right across from the marina. A beautiful setting. Convenient to restaurants and nightlife. The staff was very friendly. The room was immaculate and clean. I enjoyed my stay. I would highly recommend it.
Service Rooms not ready for check in
Location was central to many places within walking distance. Staff is very friendly. Views were disappointing, the decor was dark, the room had light switches that did nothing and not worth the money. Food was of the same quality of a standard class hotel.
When we said that the overnight parking was too much, they gave us a discount.
June 15,2015 Could not get into our room until 4. Notified them we would arrive around 11 A.M. Hoped for noon or 1 P.M. room. Manager finally got involved. The rest of our stay was awesome. The staff is very friendly and excellent service. Stayed for four days. Wonderful location to beach and easy walking to shopping, farmer's markets etc. Wondered why with the remodel the bathrooms are small--one sink. T.C. on staff was the best!
Great location across the street from the Santa Monica Pier. LEED Gold building. Super high prices not at all justified by the experience. Stiff, unfriendly staff. Even after the very high room rates, there were no extras included. Virtually everything is a la carte extra cost -- from beach towels ($35/towel), parking (>$45/day), etc. The double queen room layout wasn't at all "family friendly". We loved Santa Monica, but didn't like the Shore Hotel at all.
Everything was first class. Staff is the best, made my wife and I feel important. Could not do enough for us. Everyone checked to make sure our stay was first class. Need better pillows and lower parking rate for guests of the hotel.
Room was comfortable and had nice amenities. Nickel and dimed to death. $7 to print out boarding passes in their business center. Forty dollars for breakfast. Thirty dollars for two drinks. Once I've paid for a nice hotel room, I like to think the hotel I've paid for is my home for the few nights I'm there. I felt like the Shore's mark. Can't even give me a cup of coffee? I won't be back. $8 bottle of water in the room. $35 towels mixed into the regular towels? I am not your huckleberry.
The tiny sign on the door entrance in the corner.. Stating that there were chemicals in the building from which you could get cancer from.. Was not clear when I book the hotel that the building is a health risk.
Great location, very new, and very nice staff! Perfect place in Venice.
We were planning to have our short, informal ceremony on the beach and then enjoy the rooftop; but, our view was so amazing, we had our ceremony right on our patio deck! Also, when I mentioned to Billy that we were getting married that day, he sent a bottle of champagne to our room! Unbelievable guest service! We will recommend the Erwin to friends & family.
The closeness to the beach and water and how close we were to Venice beach all the interesting people and places we saw was just amazing can't wait to come again The only thing I didn't really like was the view from our room
The hotel is realy gret. Great staff, wonderful instalations..... So I really could live there. The price and the cost to park, once the garage is inside the building of the hotel.
We stayed here with a couple friends for a birthday weekend celebration. Jesenia was really nice and calles us when we were able to check in early. The rooms were great. My cousin checked in early but didn't get the king bed she booked. So later she called Jeff and was able to get a better room. A suite! The rooftop lounge during the day was great. The bartenders was nice. At nighttime, the waitress we had was btichy. The lounge areas were nice but even for hotel fuests we had to reserve on opentable.com. the problem was we had a big group. They provide blankets so thats a plus but we didn't stay up there long. Lastly, Valet/parking was $32!
We loved the new and greatly designed rooms, as well as the young atmosphere of the hotel. The rooftop bar will take off - it is a great place. We will be back! The staff needs some more time together to make everything run smoothly. But they were always very nice and friendly - thanks for a great time with you!
Miguel was fabulous and helped us in many ways, he went above and beyond. The entire staff was friendly and helpful The music on the roof did keep us up, and the ear plugs cost money
Hotel Erwin is perfectly located on Venice beach, the staff is excellent, restaurant serves excellent breakfasts, nothing to complain about.
the suite was awesome! The rooftop bar was great. Blankets were clutch. Friendly staff!
It was close and convenient to my son who lives in Venice. Stayed there in Dec. in the newer rooms on the top floor which was much nicer than the room I had this time. Also, I think the 6th. floor room was about the same price as the room where I was this time.(5th floor) Yes, I opened the sliding door during the night for some fresh air. It was difficult to sleep because of the noise(homeless sleeping in the alley) that my room overlooked.
Was given great upgrade; rooftop is fantastic Absolutely everything was great!
The pillows and bed were excellent. Made for a refreshing stay.
The location to the sea.Very attractive forecourt.Very attentive staff especially bell boys.The room was very spacious and had a good view to the sea. Far too expensive to park car at hotel.Should have been coffee-making facilities in the room.Very surprised as all the other hotels we have stayed at in the States have this and should be standard in a hotel of this standing.
Smoke in the room from the vent. Pillows feels like straw filling. Bedding ok. It is not a Fairmont standard.
Nice staff, pretty garden , I reccomend bungalows, good restaurants. Very good localization near ocean but also close to schopping places. I reccomend this hotel.
excellent position, very good staff, clean, nice
Service was excellent and the free exhale class each day and pool area make this my new go-to to relax in LA. Little touches like the house car make it really easy to enjoy the neighborhood and the great restaurants (many of which are walking distance, too).
It was charming, room and bed comfortable with a deck overlooking pool. Im fussy and i found it a pleasant experience quiet, clean and relaxing. Staff excellent and a short walk to beach, handy to shops and restaurants.
fin modtagelse i reception, meget veludstyret værelse, velfungerende og serviceorienteret parkering, fine træningsfaciliteter, god beliggenhed i L.A. åbning af poolen tidligere på dagen så den kan bruges til morgen træning
personalet var ok,men for mange ting der ikke funkede som film kanal ,elevator osv. Mad var for dårligt,og standarten på hotellet var for ringe til prisen.
The hotel decor was pretty sterile. The Viceroy across the street was much more esthetically pleasing. The pool was ok, not great. The coffee bar was under staffed and looked temporary. Good for location. Staff cheerful, but not what I expected.
Everyone went above and beyond to make the stay comfortable.
They did not have our reservation when we checked in; after calling twice to confirm. During those two calls, I was put on hold for thirty minutes the first time and eight minutes the second time..finally, they confirmed. Yet, upon arrival, they did not have our reservation and I had to check my confirmation email on my phone to prove it. No "sorry" gifts/amenities were given.
Clean room and convenient location. Nice common areas. Mostly friendly and helpful staff. The best price for the overpriced area. This location has under gone a half hearted renovation. The price doesn't match the quality. The layout of the property is odd and there are no rooms with good views. Some of the furniture is banged up. The water temperature is difficult to control in the sinks. Sewer gas smells would come from the bathroom drains at night. Lower levels can hear movement from upper levels.
Good location and staff was very accommodating.
Good location, nice pool and open dining space Friend staffs None
location very central and just had major face lift really noisy at night - great if you are a party animal!
The city was cleaning a parking garage opposite of the hotel during the night for two nights in a row, which was extremely noisy, therefore I checked out after two nights. I had a small room without a desk an therefore I think $300 per night was too much.
All the Art Deco features. Its a beautifully renovated hotel. We booked the Deluxe room because it was a bigger room & couldnt really fault it. The bathroom has a big bath tub in it & the room is full of Art Deco detail. Hotel staff were extremly friendly & helpful. Hotel is right across from the beach therefore great views. If you have time go up to the rooftop bar. Great views. No water provided in the rooms. Internet facilities for people that dont have a laptop arnt that convenient. Internet is only free for the first 15 min & then you need to pay. Only one computer available right in the lobby no no real privacy either, very distracting. The hotel room rates are a little pricy but we enjoyed our stay.
lovely room but we upgraded and the pool are and roof top very nice. Our only concern were the staff who didnt really have a clue apart from the bell boy and valets. Wake up calls always 15 -30 mins late/fridge didnt get replenished unless we asked
The hotel was beautiful & the staff was very friendy. The food was very good & the location was perfect for our honeymoon.
Santa Monica is the best place to stay in LA for pleasure, and for business travelers with a little extra time for commute. The Shangri-La is the hippest, best place on the water. We've stayed at Shutters and Casa del Mar - eaten at Viceroy. Shangri La beats them all. authentic updated Art Deco, great size, pool, rooftop bar with view of the Santa Monica pier and beach. No question - the go-to place in LA . The New York Times Travel Section agrees. And this is not paid or sponsored - I am a real person - stayed with my daughter on her school break. Loved it! Anne We had to leave
online it told me that the pool and bar would be open. Felt deceived!!! Bathroom door was broken, dirt in the bathtub, too much light in the AM, workers making lots of noise at 8am to fix pool area, bar on roof and pool not open even though it said it was online and that was the whole reason to go there. Took my boyfriend for 40th and highly disappointed. I was embarrassed!!!!!
Good location, friendly staff, clean room A bit expensive
Location, decor, staff and double bath n/a
Please don't waste your money The staff was extremely rude, flowers were delivered to me that I didn't get untill a day and a half later, room service was poor, room is dirty, I would rate this a two star hotel.
The location is good - very close to the beach and restaurants Horrible customer service - they overcharged me for a number of items, including mini bar purchases that we didn't make, and then 'investigated' while we waited 20 minutes for them to tell us they had no receipts. They never apologized after essentially suggesting we were lying. They rented out the entire pool and outdoor area for a Lincoln car event so guests had zero access to the outdoor pool area, which was a main selling point of this hotel. The carpet in the hallways had duct tape in many places because it was old and ripped. When I initially called to tell them we were checking in late, I had to call back three times because they first transferred me to the wrong person, then put me directly into voicemail. When I finally spoke to reception to confirm they would hold our king bed high floor room, they said they don't guarantee a high floor, which is exactly what we paid for and I told them that was listed on my reservation. After arguing over it, they confirmed I would be on a high floor. Overall, customer service was lacking and you didn't feel at any time that you were a priority - more of an inconvenience for them actually. Not worth the price they charge and definitely not a relaxing experience.
It has a great service Very nice decoration and design Great location (crossing the street is the Hotel Shutters, on Ocean Avenue and 5 minute walk to third street promenade)
It didn't have the elegance - seemed cheesy w decor. We were sad it wAsnt on the beach for $650 a night. Dining room was not inviting - just a sad time overall but the beds were soft and linens were good.
Vi var godt tilfreds med hotellet, kun ca 10 km fra LAX, men beliggende lige ud til stranden, helt roligt. Vaerelset var rent, lidt primitivt og morgenmaden var ikke noget at raabe hurra for, men alt i alt kommer vi gerne tilbage til den pris. Efter en lang flyvetur, var det herligt med en spadseretur paa stranden og sove i rolige omgivelser.
Somehow there wasn't enough parking.
There was no air conditioning. The room was extremely small and layed out extremely awekward. Not a pleasant stay by any means. Not worth the money at all. Mm y husband and I will never stay there again.
Location for what I was doing Booked a room w 2 beds. Didn't get one. No rollaway or help changing rooms.
There was nothing to like terrible location Very out dated. Loud, you could hear everytime someone took a step on the second floor. Tiny rooms. No breakfast.
Nice smell in lobby No complimentary water bottles
- There was one really fantastic bellhop - Near enough to my personal gym (Equinox) - Near enough to shopping, etc - None of the rooms have an actual full ocean view - Rude/weird reception staff - The second room I was moved to disgusting i.e. someone else's hair shavings in the shower, what looked like dried vomit on the blinds in the bathroom - Literally heard a family on the elevator say "I'm so ready to get out of this place" - Restaurant is overcrowded with the LA "wannabe" set, not a great scene, actually a really weird scene - "Luxury" is a stretch here. This hotel would make sense in Vegas
Decor was nice, staff were friendly and helpful. Small room, valet parking was expensive, no free wifi or breakfast.