The breakfast was amazing, rich will all kinds of food and open until 10:30. The hammam was nice too, after the long days of walking. The staff was very nice & the hotel is located next to many restaurants and nightclubs, so no need to take a taxi after. The pool was very nice, but was always in the shade and also even though it's a 5 star hotel, it's nothing compared to the Sofitel located just minutes away.
We were moved to another hotel for the first night as they did not have a room for us
Traditional style, roses everywhere.. Almost no internet. Very slow, and very difficult to conect. Noise from the street.
Excellent location to visit the Medina (15mins walk) or easily pick up a cab. Quieter area and very close to modern/ chic bars and restaurants, casino and clubs. Room was clean, spacious and a really nice place to chill out. Decent bed and bathroom facilities. View of Atlas Mountains from 4th floor South-facing window was a bonus. Free Wi-Fi in hotel. Helpful reception staff. Nice spa area. Excellent massage. Good buffet breakfast - quality and variety and available till 10.30am! One of the best hotel experiences I have had. Would definitely stay in the area again and no reason not to stay at the Hivernage again too - not a real 5* but then neither was the price we paid. Having no outdoor space that receives sun was a big miss but the shaded outdoor pool area is still nice. It could be noisy in the bedroom from what sounded like waste water and lift noise but this was not a big problem and certainly not at night. Slow check in - often under-staffed reception during our stay but this did not make too much of an impact to be fair. Restaurant service was variable - arriving after 9am meant that tables were mostly unset or partly-set and getting that fixed was harder than you would hope! Unusual that you have to request the jacuzzi jets to be turned on in the indoor pool. The heavy water pipe/massager water fountains in pool did not work. Expensive massage/ treatments.
The location is very convenient, as it is close both to Medina and the New City. It is a perfect place to stay for those who are not ready yet to live in a riad, but want to explore the old medina. We asked for a quite room on the upper floor and got what we wanted. WiFi is fast, breakfast is delicious. There is a short drive from the hotel both to the railway station and the airport.
Excellent service, great people working there. The food was good. Rooms were so nice! Its close to everything. I was there on a girl-trip so it was close to all the nightclubs and everything :)
The rooms are ok The staff is rude. The breakfast is very medíocre, I Advise you to eat nothing other than bread or you'll Be sick. The pool is minimal and only Gets sunlight for a couple hours. I could not sleep as the noise is terrible... When you consider stAying here : don't! Go across the street To sofitel, a real 5 star abd cheaper
not enough elevators
Good location, although the Hivernage district itself is pretty soulless. Luckily the hotel is close to the medina, but not inside it. The food was lovely (breakfast and room service). Very friendly and helpful staff, gave good advice. Professional spa staff, had an excellent massage. Noisy security guards at the back of the hotel woke me up every morning at 7AM. The pool was freezing. The hamam was just one steam room only, the rest of the spa consisted of one rest room and a few treatment rooms.
Practical distance away from Madina. Drinks in bar and food in restaraunt costly.
The Pool Staff not very friendly. No poolside service. The first room we were put into smelled of smoke. They did change our room over, however, this one still had a faint smell of smoke in it as well. Had to ask 2 times for toilet paper. Just not on the ball for a big hotel chain.
Location and room (we were given a free upgrade) Can of coke was £2!! Also as well as the City Tax the hotel also put there own tax on top of the bill at £1.50 per day.
Nice staff and lovely location Old building . Rooms need completely renovation but it's okay
Friendly staff - information Concinerge but the hotel is now in need of renovaion of which the painting and some of the upgrades (disturbed for three afternoons) started whilst we were there Manager told us that no work was being undertaken however three members of his staff were banging in the room next door - he then agreed that some light work was being carried out and offered us champagne - we dont drink and just wanted some peace and quiet
The garden and the swimming pool are very nice and excellently maintained The rooms should be refurbished, especially taking into account the price charged by the hotel. They do not correspond the usual Meridien status
i liked the garden and the location of the hotel i didn't like the room, the beds are unconfortable and the rooms quiet old, the bar terrasse is too small
Nice gardens and excellent room service and cleanliness. Excessive prices for certain services (restaurant, mini-bar, etc.)
The location of the hotel and the mini kitchen was very good. No information about Marrakesh and the staff gave conflicitng information.
Fantastic staff that were helpful and efficient! Wonderful facility! None
The desk staff immediately found interconnecting suites for our family, although our online booking had not been received by them. Breakfast timing until 11 am was very good. The rooms were very comfortable and our teenagers enjoyed the 'suitebox'. The location was great, within walking distance of both old and new Marrakech, and good restaurants nearby. The open-top sightseeing bus stopped outside and it was easy to get a taxi to the airport on leaving. There was no noise, however, and although we did not avail of the swimming pool due to the weather the pool area looked very pleasant. We would definitely recommend this hotel.
very well located hotel. Clean room and good breakfast. Free parking is nive for visitors coming to Marrakech by car. Family suit too small. Poor Internet connection.
good location, nice view from room, space in the room the receptionist: minimum services and minimum kindness, no map from the city, no information about restaurants whikle very close to the hotel, they were excellent choices, not very pleasant, free movies on TV not working during 2 days,
Good friendly staff, location,& rooms Breakfast in the morning not cooked in the hotel, everyyhing come in packed, cold buffet, no hotbreakfast, idid not like this if they had inhouse kitchen wouldhave been good
Web site showing 4stars hotel, it was a 3 stars hotel only!!! Breakfast my god Horrible
The Hotel is excellent value for money. Very clean and well equipped. The breakfast has a brilliant selection. I would recommend this hotel as a good base in Marrakech.
It is clean and the staff are knowledgeable, accommodating and helpful. Breakfast was excellent. Location is convenient for hop on hop off. Very close to Jemaa Al Fin where tourists visit and shop. We felt safe at the hotel. In a place like Morocco, safety should be a paramount concern. In comparison to Ibis Hotel at Casablanca, where we also stayed and where staff takes advantage of tourists instead of helping them, Suitehotel Marrakech is a haven. Nothing.
Location excellent, close to centre, good cafes, restaurants and other hotels very close by. Room clean and modern. Free wifi and films was bonus Breakfast limited, reception staff sometimes not the most helpful, no trips, city maps or foreign exchange but available at nearby hotels especially sofitel which is part of the same accor group.
Excellent staff, very welcoming and helpful, excellent breakfast, very good room service with amazing presentation. Good location, secure, relaxing. Not many people can speak english, mostly french and arabic. The beds were quite hard and the swimming pool was very shallow.
The swimming pool area, spa, really comfortable beds and location. The service (with the exception of housekeeping, the spa and some of the staff at the swimming pool restaurant) was awful. There were a lot of staff, but most did very little. There was little, if no service, around the pool area, the bar staff were terrible (they practically ignored you), and the reception staff were arrogant. The prices of food and drinks were ridiculous, especially given the poor service. As a result we kept orders in the hotel down to the staff. I've stayed at many 5 star hotels, and to be honest I could run this one better than the existing management, despite having no hospitality management experience.
Very comfortable hotel and nice place for relaxing and chilling out The staff at the terrace bar where they only serve drinks were a bit slow
Its grounds and pool area and its position near to the Medina and rooms Service was a bit erratic in the bars and restaurant
We found many members of staff extremely courteous and helpful. The amenities were excellent, but I feel if you are staying in such a hotel the spa should be accessible without additional cost. The breakfast was copious and delicious, with friendly helpful staff who served coffee and tea in record time. The pool area was well organised, and the pool temperature, though quite "fresh" was perfect. One or two more senior staff members were impolite in the extreme. This I had been warned about and was disappointed that it still existed, because it undermines the enormous effort made by the rest of the very endearing employees. However one has to imagine that all the guests are not perfect "angels" either!!!
Great location though 800m from the medina may be generous. Best thing was the pool with stunning giant beds to sunbathe and lounge on. Nice clean rooms. Rather pricey hotel prices. €5+ for half a pint and the first (and only) night I had room service I found out the sandwiches were around €25. We went in November which is not busy yet it still wasn’t easy to get served by the pool despite there being more staff than guests. I was annoyed they charged for certain things in the gym, when you are staying at a (not cheap) 5* I don’t expect silly add-ons like that.
friendly staff and great breakfast! We had difficulty alternating between the bath and shower taps, i.e. the 'button' was not easy to operate - took nearly 10 minutes. also, we were not given any info about breakfast when we checked in, and had to call reception.
everything was excellent
good breakfast room is basic and toilet very small ,television very old,
Hotel Staff high skilled, room size, cleanliness of the room & bathroom, confort beds, food, relaxing facility There is no handy shower in the toilet, TV's are old not LCD & No DVD, Satelite stations are few
Personnel cater for every need. They are efficient, extremely helpful and friendly and it is a dream location. "Big is better!"
Our complaint about the room was dealt with a free upgrade.Staff are very obliging.Common parts were fine and pool areas very nice. Good Spa. The rooms are very old fashioned. Air conditioning was turned off at the mains despite the very hot weather which made it stuffy and uncomfortable. A hotel in need of investment.The main restaurant (Oranger) lacked professionalism, exemplified by the fact that having been given the wine list, they did not have in stock the first two bottles that we ordered and the 3rd bottle of white wine arrived near the end of our meal at room temperature.
Nicely decorated clean rooms. Good location. Nice swimming pool. Greatly over priced food and drinks. Ongoing maintenance/construction around the pool.
lovely gardens and swimming pool. staff were useless. food was poor. very expensive for drinks, food, spa etc.
The simpathy of the staff, the comfort and the fabulous scent At The hall and the heated pool Noyhing!
I was very impressed with the Junior Suite, the public sections of the hotel, the swimming pool and the friendliness of the staff. The hotel is also idealy situated .
Fantastic hotel, best location in Marrakesh right outside the Medina and close to the new center.
the hotel was stunning, decor, art , facilities and the people very helpful and pleasent. it has exceeded my expections. I was expecting to pay in euro as the price quoted, however the bill came in local currency and that worked out to be a bit dearer . I was disappointed this was not pointed out earlier .
The pool are was o.k, room reasonable and location reasonable The staff were not 5*, I asked for shower gel 3 times and still received none, reported no hot water for 2 days during my stay and a repair man appeared but nothing was done, therefore we were unable to shower for 3 days. Staff competant in English when we arrived and wanted to sell us a trip but when we complained they wer unable to understand English
The staff were very courteous and always extremely helpful. The breakfast was fantastic, particularly the croissants, morrocan flat pastry bread and crepes. Dinner in the restaurant was also very good, particularly the harira and veal targine.
I thought it was one of the One and Only Group. It wasn't!! (My mistake) It was very dark in all of the public area's, no tea and coffee or in the room and empty mini bar, slow room service and coffee and food was cold
The breakfast was excellent, the hotel from outside and inside is excellent but the rooms were ok. Toilet not working properly
The lobby is amazing big and there is more space than needed which is very good. The pool is huge and the pool area a perfect escape from the hectic life outside the hotel wall. You really need a "normal" world in Marrakech where you can relax... the hotel is also next to the Medina and you only need 10-15 min walk to the big square (food market), and you are right next to the new modern downtown. Service could have been better for a "deluxe" hotel. First of all we had got a confirmation for pick-up service at arrival at the airport - nobody there! It sucks! Then you have to fight with the taxi drivers and pay rip off prices to get to your hotel on your own. We never got compensation for their failur!
Close to the main attractions of the city. Quite and nice staff always happy to help.
This time I stayed in Essaadi hotel, not the palace, for four night in March and i found it very good as always because i satay in this hotel when ever i visit Marrackech but i also stay in other hotels in the city. The location of Essaadi is very good if you do not like isolation from the city actions. The best in Essaadi, in my opinion, is the walk path that connect the hotel to the palace its more than 700 m long full of varieties of citrus, palm, olive, pomegranate trees. I usually take a walk on the path, in the morning before breakfast where the smell of orange blossom fill the srrounding. Breakfast improved a lot with many varieties and good preparation. Staff were very friendly and happy to help but need appreciation. Restaurant , i tried grilled seabass For dinner and it was very good but slow service though. I found The pool was heated to 26 degrees although i did not use. Room was always cleaned and prepared well and when i asked for some roses in a vase it was put in my room without extra cost. A basket of fruit was in the room when i checked in. The hotel was happy to keep my luggage for couple of days when i travelled away from the city. The new manager is always walking around and talking to the guests. Its good value for money as four star hotel, and i would look forward to stay in this hotel in near future. Wifi is little slow, rug in the room looks old. No tea or coffee machine in room, apparenty in my recent travel this service is no longer availble in hotel in Marrakech.
Generelt ok til prisen. Godt med "indkapslede" og udendørs fasciliteter så som swimmingpool og udendørs cafe/bar I en ellers ekstremt forurenet og beskidt storby.Ok bar om dagen Endnu mere grønt/beplantning udendørs. Hent inspiration fra nabohotellet Kenzi Farah, som har rigtig meget grøn beplantning, små grupperinger/"øer" af stole udendørs, etc. undlad diskomusik om aftenen/natten I baren (det larmer) og fjern prostitiutionsstemingen om aftenen I baren, det tilfører absolut ikke hotellet kvalitet med personer der falbyder sig selv.
The facilities were great...the room was super comfy and the pools were awesome.. The food was so expensive wasn't worth eating in especially breakfast was like 25 bucks a person..even after booking breakfast included with my reservation they told my mom she had to pay..Also apparently there was a high profile guest, some Saudi prince I suppose there and they diverted all the air-conditioning to his rooms...which is messed up...and not fair. I don't care if he's a prince were all humans and guests at the hotel...air conditioning should be for everyone!! Especially in a desert city! But other than that..the staff were supper attentive and professional.
Dejlig have Forvirret betejning om morgenen i rest. rant
udsigten, mulighederne dvs. pool, stor have, god mad til rigtig gode priser
Faciliteterne udendørs. Hotellet ligger i øvrigt godt i forhold til at opleve resten af byen med udgangspunkt i en fredelig oase. At pengeskabene ikke virker. At personalet i receptionen ikke var særligt hjælpsomme- og at der blev malet/bygget om over det hele.
jeg synes omgivelserne er dejlige men der køre den samme cd hele tiden så det ender med at være totur tilstande.. men rent og rart ellers skabe mere liv- musik
Overnattede en enkelt nat på hotellet. Fin service og fint og rent værelse med lille hyggelig balkon og udsigt over Atlasbjergene. Godt hotel til prisen, men det er ikke et luksus hotel på niveau med europæisk standard men rigtig godt hotel som det kan forventes i Marokko. Udmærket stor morgenmadsbuffet.
Well placed and well run design hotel in the hart of town. Friendly and professional staff throughout.
loved the buffet breakfast and the pool terrace area, the free internet in the room was good.
Clean, conveniently located and very modern. Unless you speak French it was very difficult to communicate when wanting to order food ect.
staff were lovely, rooms were very nice, food was excellent I am glad we had a room on the top floor as it is quite noisy outside
the staff and management were very friendly and accomadating. Upon arrival, I was welcomed with mint tea, and was shown quickly to my room. The checkin process being very fast. The room was well presented and cleaned to a high standard. I was even quite surprised that my clothes were neatly folded and put away. The breakfast's were sumptious but get their early! I ate once in the restuarant which lets this hotel down. The different menus had a good choice, food well presented and tasty. The restuarant is overrun with waiting staff, not sure who is in charge there....and the waiting staff are not as attentive as they should be. This can be easily rectified by ensuring staff are trained to a high level - the so called restuarant manage needs to be more internation - defintely speaking english
The hotel is great to get away to after a day sightseeing, its a good location being only about a 20 min walk to the main square, and right on the tourist bus route! Sky bar is awesome with great views of city and mountains, also brasserie bar had nice food and a great 'happy hour' between 6pm and 8pm, otherwise a little expensive for drinks The beds I found were very hard and uncomfortable, also my room was very noisy we were on the first floor, it did state the room had sound proof windows but if it did they did not work in my room. Also could hear the room above walking around.
Beautifull hotel with a very cosmopolitan vibe.
The decoration was very nice...the ambiance very fashion....employees very proffessional and nice There is not a real swimming pool
It was close for shopping and restaurants.
It's a funky little design hotel, very relaxed and lots of areas for chilling out around the the hotel, the food was fantastic and the staff very accommodating. The location was not ideal for the old city.
Ms. Folke was wonderful. Front desk could have change available.
as for Morocco - good standard, good location (anyhow too expensive), good room equipment, on the street space for car almost no swimming pool - very small
Opholdet svarede til mine forventninger og prisen. Information om roomservice/mulighed for morgenmad, som var includeret, i forbindelse med tidlig afgang fra hotellet om morgenen var meget mangelfuld.
skulle kun anvendes for en enkelt overnatning cirka 8 timer, så det er svært at svare på ?