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Very bad customer service...we had 1 person before us being help for check in....and we waited at least 1hour!!!!!! Very hot in the hotel....very bad air conditioning in the room. Will not go back there for sure
Everything is outdated . Customer service is the worst Customer service , Bath rooms , No towels , Breakfast included but still you have to pay for it .
I liked the place, its really nice. the staff at night are not too friendly i guess..breakfast was not included so they made me pay for it
Maybe too quiet, and maybe because it was out of the season..But absolutely a hotel I can recommend..I felt very welcome.. Maybe a bit high price for the rooms, well I had a suite, 2 rooms..So well, must be worth it ??
Relaxing atmosphere, Nice swimmingpool and polite staff Difficult to be understood with only English, warm coffee was not easy to get
The accomodation was excellent. The pool was fantastic in size and cleanliness. A bit far from centre of Town. More staff should be available at reception.
Rooms and grounds were lovely. Very clean and a beautiful pool. Staff have no customer service skills. When we asked for things, they were never brought to us. Items are added to our bill that I never ordered and they made me argue for a half hour to prove it wasn't us. Service at meals is very slow and often non existent (we had to often get our own coffee despite asking multiple wait staff).
Everything was perfect, the rooms are very clean and spacy. The staff was very helpful , cooperative with a nice smile all the time. The breakfast is OK. The Hammam is good experience , thanks to Rachid who gave us nice bath..House keeping staff were professional and cooperative . Only the location We need to use 40 MD taxi at least to go from the hotel to the city and go back. But thanks to Abdul Samad and Jamal the two drivers that made this nice experience
very good service spa very relaxing food also good
The hotel itself was beautifully decorated with large guest rooms and opulent decor that made it feel you were staying at an exclusive boutique hotel. While the staff were all friendly, the level of customer service left a lot to be desired and did not match the appearance of the hotel. Thankfully, it was not that busy at the hotel as I do not believe the staff are well enough trained to handle a full house. The staff do not know how to anticipate guests' needs as you would expect at similar resorts, and simple requests like additional blankets for the room do not get fulfilled without multiple follow ups.
The concierge Sherif is the best I have come across in any hotel anywhere in the world. He goes out of his way to satisfy every request. Very good spa and gym. large rooms. Nice large pool. Only 1 chair on balcony (had to request second). No internet offered in room although a connection is there. The food menu is not what I would expect in a 5 star hotel. I did not appreciate being charged for in room coffee. The size of the hotel is such a long way from reception to room especially when the key card malfunctions. The Hotel Taxi used for transfer from airport was antique and the door flew open, window winder fell off during the journey (Friendly driver though). Hotel rather remote from Madina. Requested nuts on 2 occasions with bar drinks but never arrived. Probably due to language (lack of my French). Room could have flowers, welcome fruit and bath robes normal in a 5 star.
big clean swimmingpool, bigger than average rooms with a nice view to the pool or garden (ask the reception), if possible take poolview otherwise you have to walk a few minutes to your room
gorgeous, clean very far from the city center
location and the engineering of the hotel and the lovely design and decoration nothing
Nice pool Horrible staff. Rude, could not provide basic info (I.e. How to ship a package). They will also try to get you to pay cash in the bars/restaurants. I fell for it once and the waiter pocketed the cash and billed it to my room--he even added a healthy tip to the room charge! Unbelievable.
This is a charming oasis amidst the chaos that is Marrakech
Cuisine, garden,helpful staff, comfortable bed. swimming pool Room was too dark
the hotel is both beautiful and relaxing. the staff are very well trained, and friendly. it is a place you are happy to come back to after a day out. the pool is very well sited, and not visually intrusive. the grounds are very well lit.
good service non extistant business center
Great hotel in the Medina, good location. Beautifully decorated and large rooms with terrace. Pool and the garden are nice. Staff is very friendly, helpful and service minded and will make sure your stay is comfortable. Spa treatments are highly recommendable. One minor comment is that there could be some bees during the breakfast.
The food was good in the evenings and nice grounds The room was small and dark and seemed over priced
The hotel welcomed us warmly to what was a haven of calm and relaxation. The central gardens are charming and well maintained; the food excellent although a little expensive as were the drinks. Staff were helpful and friendly but information about the city and things to do and see a little scarce. The bathroom was very basic and not up to the standard of the rest of the hotel. The bedroom had very limited storage, no drawer space at all so we found ourselves living out of our suitcases.
Delightful hotel that was a haven in bustling Marrakech. A wonderful swimming pool set amid orange trees was a welcome retreat after the busy streets. A delicious breakfast was served on a tree filled, shady terrace. The rooms were beautifully decorated and bathrooms equipped with very good products that were available in the hotel shop. A convenient location too. The staff were very helpful and charming, but could have been more knowledgable in recommending restaurants
The enclosed gardens were lovely and we had a large, pleasant room. The bathroom was awful - there was black mould around the bath and the walls were stained. The toilet seat had a broken hinge which had black dirt in it - but they did throw rose petals in the bowl!. Otherwise the room was good. The service at breakfast was very poor - I had to ask a waiter three times for some butter and milk, and if you had breakfast late, there were things missing from the buffet.
Staff always cheerful and helpful; ambience pleasurably exotic but comfortable Food, though well-cooked, tended to be a touch slow in arriving but not to a disagreeable extent - after all the general ethos was that of unhurried leisure, proper for a holiday.
The location and the agreeable feeling inside thanks to a beautiful decoration.
great hotel staff over all, and especially japanese staff working really seriously and professionally. It was great service for everything. The restaurants recommended by hotel staff were all excellent. No pick up car (from airport) luxury enough like Mercedes, there's only regular 4x4. It'd be nice to have one nice car available.
Excellent service, beautiful hotel. Great location to main square. We loved every minute!
the atmosphere in mid of town service standard in restaurant was much below our expectations
personalet med Yussef i spidsen var utroligt imødekommende og skabte en afslappet og velorganiseret ferie. De var behjælpelige med alt både på og uden for hotellet og havde med pli og humor en passende og varieret måde at servicere os på. Yussefs mor diskede to aftner op med det suverænt bedste mad vi fik på hele ferien - bedre end de dyre restauranter vi frikventerede. Tagterasse og opholdsrum skabte for årstiden perfekter rammer for de tidspunkter vi opholdt os hjemme.Riad Dar Beldia vil helt klart blive anbefalet af os til venner og bekendte. Intet at udsætte - var der noget blev det rettet umiddelbart. service helt i top.
Location is in the Medina and very good for touring around. Staff was excellent, very polite and helpful. Breakfast was good and the cooling area on the terrace was charming and beautiful. Good value for money. Very clean place. It is not the easy place to find but in the Medina nothing is easy to find the street names are missed very often.