Great hotel, very helpful concierge, easy check-in; check-out, Location of pool area, which appears always to be in the shade;-( Too few porters availble. Balcony design where it is easy for others to gain access to your balcony or even your room.
This is an excellent hotel. The parking is tight, get the porter to part it instead.
Excellent bathroom Inability to check in even two hours after the start of check in time
The view of the Old Port was spectacular, huge tub in bathroom, wonderful beds, big room, brand new bathroom, air conditioning was perfect, staff was professional and friendly, It has the best view of the whole port of any hotel. My wife and I thoroughly enjoyed our two nights. They even got the room ready by 10 am on our first morning. Petite dejeuner with beautiful view in the restaurant!
The bed and the view!
The view from our bedroom over the harbour was incredible, and the quality of the bedding deserves a mention as well.
Very comfortable. Fabulous view of the old harbour.
the service was exceptional -
very friendly staff, high quality food etc,fantastic location overlooking the old harbour
Well serviced very comfortable rooms with very helpful staff A little removed from town centre and rail/metro services
i liked the location of the hotel the spa no fridge inthe rooms that was the big issue
nice and luxury hotel on a perfect location
The hotel was really amazing. The staff are very friendly and the price is amazing. However the Breakfast was really not worthy to 21 Euro I wish if they can provide more at breakfast and to provide people different vareity at launch since we are not meet eaters and we eat Halal only. Like if the provide vegiterian or Chicken things
All. No, everthing is perfectly organized
nice buffet breakfast included in package all day parking was great @ 15 euros very friendly/welcoming front desk free wifi the room smelled of smoke, however, opening the window freshened things up beer options were limited & higher than expected @ 10euros a glass.
I MISS THE HOTEL NOW!VERY NICE! NOTHING
The bed and the quietness. The bath tub design. The water would be all on the floor near the wash basin after taking a shower. Also, I could get a better rate online then being at the front desk.
Location was wonderful, far from the busy streets of Marseille. Lots of places to eat, beach right across the hotel, pharmacy, bakery all within walking distance. No shower curtain for the bathtub/shower.
The rooms are so nice and tidy and spacious it gives you the feeling of staying in. The French people are the most unhelpful people god has yet to create! The staff in the hotel were helpful but to a certain extent! They are French after all. Also it is very easy to travel from the hotel to Marseille centre (by bus 44 and by metro) yet when I tried to search for this information I couldn't find it so more info on this would be useful to others.
Good size room and jacuzzi/pool facilities Room incorrect on arrival said we had booked superior cit view not deluxe sea view (which we had) it took three room changes to get it right (or better really). Dont know if confusion was something that went wrong with the booking.com process or if they were trying to throw us in anywhere as travelling with a baby (which has happened to us a couple of times)
Good location near the beach Very untidy round the pool area, no real outside bar service, not enough sun lounges, poor local knowledge by staff, room with a sea view is fine if you stand on the balcony and crook your neck. For the price would not stay there again.
All of it:the service, the staff, the conditions. No.
Friendly staff, clean hotel, good breakfast, easy acccess to city center.
friendly staff and accomodating, great breakfast, good location due to bus and underground with good connection to vieux port
position of hotel in city;minigym hall;the atitude of majority of employees;quality of meals parking
Behaviour of staff was very good. Hotel was smelling bad and was not so clean.
Location. Breakfast was good. Room clean.
Location, size of room, comfort, friendly staff. Yes. The internet WiFi charge was exorbitant. I had 2 hours credit with Orange.fr and I couldn't use it because Holiday Inn has a different provider. A direct plug in internet connection would have avoided the problem. This is free in the us.
Convenient location, nice staff. Convenient car park close by. Room was not noise insulated and so was very noisy. Some rings were missing from the window drapes that did not look nice. Shower curtain too short so that we had to stay almost glued to the wall and tap to avoid sending all the water in the bathroom. Wash basin had a crack. Door chain missing. Not top notch general aspect. Breakfast prices are way too high.
poor air con not working to hot in room told by staff to open window , very noisy could not sleep complained, typical french shrugged shoulders
I don't think that I booked an executive room so being given one was a great pleasure, and the balcony was an added extra The one problem that I encountered was that there did not appear to be any local restaurants, so that finding somewhere to eat at night was not particularly easy
Going to the beach, shopping, going to restaurants and site seeing
Nice location, very charming hotel, quiet, somewhat chic...colorful, friendly. Very nice. one small thing of complaint. My airline did not delivery my baggage until 24 hours after my arrival. It was a holiday and the hotel did not have any amenities like razor, toothbrush, toothpaste etc. available. Not even for purchase. That was unfortunate for a 4 star hotel.
Peut etre la deco assez recherchee et encore La proprete de la chance etait (excusez le terme) a chier! Des cheveux dans la baignoire, les wc, le lit et sur les oreiller. Le mobilier est ruine et abime. La moquette pareil. Quand en plus on se fait piquer des fringues, le sentiment reste tres negatif! Je n'y retournerai pas
I particularly liked the fact that we were never interupted and the room was cleaned every day including new linen on the bed and new towles every day. No.
loved the staff at the bar! the head waiter and a barmaid who can speak english (not many of them there) were absolutely amazing! made our stay! there is a receptionist at night. rubbish. cant speak english, doesnt know places, cant advice u anything.
The staff was great, the room clean, quiet, & spacious, and the location well within walking distance to many local attractions. There is no van or shuttle service from the airport (the taxi cost 50E).
The staff was excellent!! The room was comfortable and nice. Breakfast was not included and it was very unfair....
Yes! Great staff, very helpful and friendly. No
evertyhing. Most amazing hotel for staff, cleanliness, friendly, helpful, attentive etc... did not like the eggs in the morning breakfast
From the beginning the staff made our stay comfortable and were very informative about the area and different sites to visit and how to do so in an economical way. Very much enjoyed out stay!
It was great. The location is fantastic, walk distance to everywhere. Trendy, confortable, and nice hotel. I would definitely go again and recomend to any friend. Walking the port was relaxing and romantic. The are is very safe. The only thing I complained was that the swimming-pool was too cold. I was not able to get into the pool at all.
The hotel has a fun decoration. The staff is young but not professionnal. Their appearance is neglected, they don't pay attention to client's need, answer barely to questions, and above all the internet connection is 10euro per hour...
Location. The views from the restaurant terrace and bar were amazing and the quality of the buffet breakfast was excellent. Rooms very clean but there was a slight smell of drains in the corridor and bathroom.
the staff were friendly and the view from the dining patio was excellent
Food was excellent, view of the harbour from restaurant was interesting.
I enjoyed the location, with some wonderful scenery. The staffs are very hard working and serves people with a smile and greeting always. Loved everything, except it would have been nice to have a room with a bit of light during the day..
Location and breakfast, roomstandard. The service was allright Bad ventilation, could be bad air-conditioning? I like it best when breakfast is included in the price.
they have a parking and location is great to walk around you would expect much more from the room when you see entrance to the hotel. at the end you have feeling like they make everything fancy, but the room is so 3 star hotel.
enjoyed the pool and breakfast and the room was very stylish and comfortable it was actually very good all around
Great pool, Spa, located close to the Harbour and clean and up to date.
The location right on the beach in a suburb of Marseille is excellent. The view from the room and the public areas is amazing. There is even a spring coming from the sea rocks inside the hotel.The design of the hotel is very special , very modern, and include a beautifull library. A nice breakfest was included in the rate, which became unusal in france now. The hotel charged the full amount of our stay when the room was booked (several months ago) although it was a flexible rate and not a nonrefundable rate. It took a lot of effort to get it back with the help of booking.com
Pleasant and relaxing
Good facilities, very nice room with a balcony facing the sea and the evening sun. Poor choice of English channels on the TV. The lunches and evening dinners were very expensive. It made you want to go out
Sitting in the bar outside. Pierre at the reception was first class, very helpful. not really
The food was beautiful and the staff were pleasent and welcoming - it was a very relaxing & comfotable stay. Nothing that I can think of - the prices for a drink in the hotel bar were a little steep but that is about it.
Fantastic sea view, comfortable rooms and facilities, quiet atmosphiere, proffecional staff wardrobe is a littlebit small for 2 people
sea view from room, also breakfast room and bar very good we asked for two twin beds but got a double bed
Generally a good hotel all round. 10 minute cab ride into Vielle Port though. No
The views, the friendliness of the staff and the breakfast. We were disappointed with two of the meals we had at room service but when we complained it was dealt with without a problem. Please see above. The room was a little tired in places e.g. the carpet was worn and stained. Would have like to have seen china cups and saucers in the rooms instead of plastic cups!
Beliggenheden ved Vieux Port i Marseille og vaerelsets udsigt, stoerrelse og indretning, roligt pga god lydisolering om natten. Et badeforhaeng vil goere undervaerker mht at undgaa vaadt gulv i badevaerelset.
Super godt hotel, som 100% levede op til beskrivelsen og overraskede positivt. Meget fin værelses standard og størelse, meget rart personale og perfekt placering.Jeg kan varmt anbefale hotelet og skal helt sikkert bo der igen.
Et dejligt hotel, dejlig beliggenhed og pragtfulde værelser.
Fin beliggenhed. Stort værelse med havneudsigt. Stort baderum. Hotellet virker lidt slidt.
Breakfast was great, good variety and open throughout the morning. Location too far from any tourist locations.
Nice garden, ordinary breakfast, small room and small elevator.. Good location! Good service!
swimming pool, buffet breakfast location, too far out of town; room not very nice, modern or clean
It was absolutely stunning. Great pool, wonderful breakfasts and just a retreat and respite from the heat of the city. Bit tricky to find at first. A slightly better map would be good.
Really nice large bathroom and tub. Great blackout shades that made the room tomb-like in the morning, which was great and allowed us to sleep in. The restaurant in the hotel was quite nice and served until 10:30 which was perfect as we checked in late. Lots of construction going on in the city, google directions were off because of the detours- either way, finding the very small sign at night was quite a challenge. Construction also going on on the hotel grounds as well as on the side streets, good to know ahead of time. Rent a small car, these streets are very narrow.
It was quiet and actually quite central. Based on what other people said, I thought it was going to be further out. I don't think I would have wanted to be any more central for my mood as the port area is much noisy and can be dangerous at night. Not really. Our rooms looked very 'international' so you could be just about anywhere. For people who want more charm might need to book their suites which seem more Provencal or stay in another hotel.
d difficult to find
Very nice area The price was a bit too high for this kind of room. Necessarry for some renovation.
Nice and clean hotel. Nice pool area. Stayed in the new part of the hotel. Really comfortable room A little far from city centre. You need transportation
Not much Small, very old rooms
Beliggenheden er rigtig god, og de laver noget fremragende mad. Vi fortrød meget, at vi valgte et andet sted at spise den sidste aften, for det var rigtig godt. Man sover som en drøm i deres senge, og personalet var altid venligt. Poolen var lidt for lille til en vandhund som mig, og udsigten ikke er helt så god som på billederne. Man får indtrykket af, at man sidder på taget af hotellet, men det er på tredje sal, så der ligger desværre en stor bygning og skygger for udsigten over den gamle havn (men det er dejligt, at der er en pool). Morgenmaden var alt for dyr (25 €), og værelset var lidt lille (standardværelse).
Super fint hotel med rigtig god beliggenhed, venligt personale og fint pool område.
Location. Great room with view overlooking harbour but with really effective soundproofing. Large, firm bed. Nothing.
Location, excellent room, nice bar area
The concierge was very helpful in helping us find a good 'bouillabaisse' restaurant and making the reservation. Nice and pro
The location, just next to the Vieux Port, is really amazing. The room was extremely small for the price we paid, without any kind of view (does "courtyard view" means facing a wall and no light at all????) and not very comfortable. Moreover, the staff was quite unfriendly.
Efficient, friendly staff Quiet room Fabulous food (room service and breakfast) Bar and breakfast room views Everything we needed including WiFi Had to leave
Desk staff were extremely helpful and friendly. Room was small but very beautiful. Highly recommend this location.
They upgraded us from a city to a harbour view room - really impressive vista and absolutely worthy the extra rate if you are booking. The hotel has retained its original character and we were surprised on the up-side. All was fine
The location was fantastic. Easy to walk around the port and surrounding area. Lot of choice of restaurants nearby Cost of wi-fi access. In 2008 this really should be free in a good hotel.
The location was great. Easy access to everywhere and the staff were very helpful.
Good hotel. Very clean. Just in the center of Marseille city. Beautiful view of the Vieux Port.
Overnattede kun en enkelt nat mellem sen ankomst med fly og afrejse pr. tog den følgende dag og var glad for hotellets praktiske beliggenhed tæt på banegården (det var også derfor, at jeg havde valgt det). Inden min ankomst oplevede jeg en meget ringe service fra hotellet i forbindelse med at jeg pr. mail orienterede om min meget sene ankomst og bad dem bekræfte min reservation. Jeg modtog intet svar og mailede flere gange uden svar. I nærmest sidste øjeblik kontaktede jeg booking.com om problemet og først da en booking.com-medarbejder kontaktede hotellet, kom der svar, og det viste sig, at der havde været problemer med faxen fra booking.com til hotellet, hvorfor hotellet manglede mine betalingsoplysninger og derfor ikke havde reserveret værelset til mig. Det blev løst i sidste øjeblik, men jeg står helt uforstående over, at hotellet ikke ved min allerførste email oplyste mig om problemet.
Ligger rigtig godt og centralt, men ikke i det pæneste kvarter.
Beligenheden er god Aircondition virkede ikke og det er en katastrofe når der er mere end 32 grader udenfor - værelset må have været varmere. De gad ikke engang at fortælle det når man kom og der var ingen informationer i lobbyen. Den næst sidste dag var der ingen strøm og den sidste var der ikke varmt vand. Jeg fik 4% rabat fordi disse ting ikke virkede da jeg forlod hotellet fire dage før tiden. Gennemført latterligt og I burde ikke udbyde dette hotel.
Personalet var meget hjælpsomme, og venlige. De, taget i betragtnig af at der er Fraknkrig, var gode til engelsk, og ville meget gerne hjælpe en med at finde busser osv til forskellige seværdigheder. Hotellet bliver låst efter midnat, så man skal ringe på og vække nattevagten hvis man kommer hjem senere - omend det var hans job at lukke os ind, så var han bestemt ikke glad for at gøre det.
dejligt med badekar på værelser, godt morgenmads-rum. fin morgenmad. godt med døgnpersonale. vi ønsker fri kaffe/te/cacao i breakfast-rummet hele døgnet, så man kan sidder der og læse, snakke osv. airkondision virkede ikke på vores værelse, øv. så vi skulle ha vinduerne åbne om natte. vild megen trafikstøj.
The location is outstanding, the staff is extremely kind and friendly, and the room was spotless and comfortable. We showed up right when the weather turned bad, and the front desk attendant offered us umbrellas whenever it was raining out. It is a great hotel for a weekend break, as the facilities are great and you can stay without much fuss. Check in and check out is simple, and there are several parking garages, with a hotel discount, located nearby. The room was smaller than we expected, but comfortable.
Very helpful and welcoming staff. Good location of hotel - right in the old port and beside the metro station.
Excellant location Very poor decor, carpets etc
hotel location it needs renovation
Location, fenestration, balconies
Ideal Hotel to discover Marseille
Great location! Right next to the Harbour, opposite the tourist information, real close to metro and bus stops. Free wifi worked well. Bright and clean, bathroom spotless, showerhats provided. More expensive "superior room" was still ridiculously tiny (just enough space for double bed) and so were bathroom and bathtub. Check-in assistant hadn't read through my booking because asked for payment of breakfast although I booked all inclusive and wanted to give my girlfriend and me (female) a room with twin beds altho I had specifically asked for one big bed. Homophobes. Breakfast lady almost denied access to 4 people who arrived at 10h03 and 10h08 instead of 10 sharp - no sense of service whatsoever! After complaint, I was even told that if the buffet is until 10, you do not arrive at, say, 9h50 but before. I wonder: Why not?? 10 is still early for a holiday breakfast. Buffet was ok but not worth 10euros. Try café "a Cup of Tea"!
Location, price Tired decor, musty, air con not very efficient
Very good location and helpful staff. Terrible coffee served at breakfast.
The hotel is clean and comfortable and one could not imagine a better location. Also, we were able to check in at 8 a.m., which came in extremely handy. A little fridge in the room would have been welcome.
Very nice hotel in an old building with central location very close to the port and with moderm clean rooms. Affordable price (had a promo of 119 EUR for double with breaskfast). No minibar.
The close location to business area. And the free internet access. The breakfast was also reasonable.
10 km from the city centre.
Close to the Stade Velodrome. Advertisement regarding children staying for free, but then finding there were limitations on this.
disagreeable odour in the bathroom, maximally 3 not 4 stars hotel
Close to both the beach and the city centre making it convenient for access by bus or metro or, indeed, walking. Provision of evening meals would have been a good option.
Clean tidy effective & comfortable stop over, and a short bus ride or 15min walk from the beach. The area does suffer some litter, but thats Marseille in general.
bed&breakfasts are excellent, kind and supportive staff, the seaside is not too far away. - promotion of free cancelation while at least in some cases - mine for example - is not true; i booked hotel in business rush, because of this promotion of free cancelation in awareness that for sure there will be some additional changes; normally there are when you do staff in a hectic or hurry. second: it would be usefull to prepare a small leaflet about French customs - it was really unpleasant stay first day travelling with our kid because of eating habbits; maybe uninportant issue for adults but it took as more than one day before someone simply explained: it is a French custom, that we do not eat sups, restaurants serve lunch only between 12-14 and dinners from 19.00 till .... small detail that can present a lot of difficulties
Hotels photos are very nice in internet, not like in reality.
Great wireless I-net deals, no profit made by hotel. Good beds. 1. Lobby smelled bad (urine?) 2. Long queue for exit payment (only one person handling)
The room was very clean and the view was incredible The staff knew little to no English or Spanish and I expected that from a 3-star hotel
Good location and comfortable rooms
responsive staff, exellent location, free wi-fi
The facility in general was lovely. The cleanliness of the room was a bit shocking, but in a good way. The staff.
The location was excellent, the staff very friendly and professional. The room was spotless as was the bathroom. Appreciated the toiletries provided. Lack of parking, but not that big a problem.
Excellent location, very central in a shoppingstreet, good isolation, so no disturbing streetnoise, close to the old harbour and the Place aux Huiles, rue Sainte with many restaurants. Very friendly and helpful staff. Oldfashioned look of the reception area and breakfastroom with hardly any daylight.
It was so convenient for all the old port activities and for great restaurants and shopping... we fell in love with the place and with each other....
location was good, staff were helpful
The staff were very helpful. Location was near where I wanted to be. Small room, but it is Europe in a large city. Not very comfortable bed.
Location... freindly staff... we came back for one night after a few days elsewhere, and they gave us a free upgrade to a superior room which was wonderful. No carpark... but not too much of a hassle as carpark close by
Fint med internetadgang Annonceret med thekøkken, men havde ikke bestik og service
Vaerelset var stort, nyt og med en dejlig stor seng, fin balkon, kedelig udsigt, men alt i alt et meget fint vaerelse, desuden koerer sporvognen lige uden for hotellet, saa man er i centrum paa 5 min.