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The staff were friendly and efficient at check-in. The room was spacious and clean and had a lovely view of the city. The king bed was comfortable however the doona had a black mark on it and the sheet had a little tear (probably not what you would expect from a five star hotel).. Check out was a lengthy process but overall we had a pleasant stay. I didn't really like the 'make shift' wall between the bathroom and bedroom and there was no bath tub (we stayed in the Deluxe King Suite)
the pool and gym facilities, the room was very comfortable
I liked the location as I was there to shop and to attend business meetings. The staff were exceptionally attentive and helpful.
Courteous welcome from valet parking staff and convenience of being connected to the rest of the Crown complex.
Comfortable bed. modern design. Shower was not quite as luxurious as expected.
The room was very comfortable and the staff were outstanding. Service was excellent and even allowed early check-in. Rooms are not cheap but well worth it if you want a bit of luxury. Outstanding views and great location as we were attending a function at Crown.
The hotel is good because its the city center and connected with the shopping mall and casino
I liked having the City at my fingertips. We had a 50th party to go to, so we came in early did some shopping first, then relaxed at a number of coffee shops.
the hotel is really good and the staffs are kind and helpfull. the location of the hotel is in the centre of the city which helps us save a lot of money.
the facilaties were were good and the staff were helpful the room was not clean it had stains on the pillow covers and hair in the bottom of the shower this kind of thing turns myself and other buisness partners away from horels of this nature
Good 5 star hotel, has enough facilities including in-door pool and health centre. 24 hours taxi queue is an advantage. Integration with the Casino and all facilities, outlets and restaurants. Do not have coffee specific shop as well as 7-11 type shop. This can be integrated with casino facilities
The rooms are excellent The room service food was average
That it was located in walking distance to everything that i needed! The in room breakfast was very over priced
close to the city centre, close to major places ie casino, easy to access trams and transport to major sporting events
Good location The room smelled
easy access to crown entertainment centre.
The view n/a
Location was great . location of room overlooking the river and was fantastic
It was comfortable and in a convenient location. Staff, service, facilities and location were very good overall. Although we booked for 4 nights with no changes to our original booking, we were asked by staff after 2 days what time we were checking out that day - a little puzzling? Also, our room rate included breakfast, but we were questioned about this each morning.
We Find it very Convenient The View from the room
All was good great nice room great location Reseption could not find reservation and not given a deluxe room as booked
the location the staff at hotel bar were rude and the linnen on the bed not comfortable.
good service clean rooms good views very welcoming staff i wouldnt have a problem staying again
It was a spacious very comfotable room the staff were very friendly and helpfull. the room was exceptionally quiet even though in the middle of the city. we also enjoyed the old world charm combined with modern conveniences.
On arrival they were very helpful. We had a excellent that we eat in the room. I would to tell a story as well, when we left my wife left 750 AUD in the room. When only realized it after 6 hours. We phoned the hotel they came back to us and paid it into my account. Honesty was very good and we really appreciated it and for that we will go back.
gorgeous old world charm, with high ceilings, a bit noisy from traffic, but would recommend, staff were very obliging! the only thing i could fault was the noise factor
central location, period building, breakfast being charged for beverages with breakfast when breakfast was included in the tariff lack of ventillation in the romm
Close to the stadium for football Maybe it would be helpful to have staff who speak english serving breakfast
Location Really noisy, unfriendly staff. Calling Spa to the facilities is disproportionate.The hotel does not deserve the rate paid.
I enjoyed the breakfast. It was not 5 star. A five star hotel has more than one lift, has staff that say good morning, has a doorman who offers to carry bags and a room with a decent sized bathroom.
Apartment was very spacious and quiet. Room service was prompt. Reception was small and personal. Television reception was fuzzy. Only one lift which was a little slow.
Room was fabulous and spacious. Service from all staff excellent. I liked the bar area and library. reception staff helpful. Good location. Pool etc great too. Poor service at breakfast when busy - more staff needed. Hotel should have more information/leaflets about things to do in Melbourne.
Great Location. Clean and quiet. The spa could of been hotter.
room sevice and staff, very good room was slightly not clean
Good size twin room with 2 x queen beds
Everything was at our finger tips and having high secruity I felt safe allowing the kids to go and watch the movies in the same complex. Shower could have had a scrub, and the cabbies had no idea where to go.
Room had everything you needed and nothing you didn't. Everything was of a very good quality. Breakfast was really good staff were polite. Pool was amazing. Good value for money. Shower pressure was a bit low.
Cleanliness of rooms, luxurious experience, views of city, proximity to casino and city
The best thing about Crown Promenade is the location and also the beds, so comfortable.
The crowd facilities are great having good restaurants, bars, the casino. Walking distance to the free zone tram which allows you to access Melbourne city center for sight seeing, restaurants, and shopping. beds were great pillows need improvement. Wifi in room not usable but was else where in facilities.
Effiecient services, great connection to Casino and Southbank, friendly staff. 25 Dollar for Internet are much too much - has to be free in hotels like this.
Large room and bathroom, especially the shower. Large TV and comfortable bed. We had room service for supper which was very enjoyable. I was disappointed with the breakfast restaurant. The food was very nice but the room lacked atmosphere. We were in an area without carpets so the chairs were noisy scraping accoss the floor each time we went to select another course. We were in a party of 10 so had a long table jammed against a wall which also made access awkward. Table service could have been better as we had to remove our own dishes and ask for tea/coffee etc.
Lovely room and easy access to everywhere
the view was absolutely incredible with floor to roof windows a bit pricey but the room/view made up for that
Excellent location and service. Very tight car parking.
The apartment was very close to the convention centre and we were there for a show so the location was extremelhy convenient. The traffice noise levels were very high and we had one night when other residents were also very noisy.
great central location to transport and the city
Rooms are lightly serviced during the week but not at all during weekends
Convenience of location, and level of security for entry/exit. nothing
close to the casino, stadium & city The shower screen (water went everywhere in the bathroom)
well located by the casino and close to all Tram links no
Excellent online booking process and experience with staff The appearance of walls in unit and hallways was a detraction and could use a new coat of paint.
Hand rail required at bath tub.
The proximity to the Casino, quick access to trams and the overall feel of the hotel. Also, the balcony with views of Melbourne that even a lifelong resident was impressed with! Only that the temperature of the room was a little too high, we compensated by opening the balcony door to freshen up the room.
they put up with a changing group of people in the apartment and with a lot of whims on the part of the inhabitants--all with good grace and if anything was requested reacted promptly probably a little overpriced compared to other similar apartment hotels-in terms of accommadations-in Melbourne, but only a little
Convenience to city and stadiums
Bed, View, Tidy room. Car park within hotel Room smelled like burnt toast, not bad by the time we returned at Midnight
Close to all facilities and transport around Melbourne No
service was very good way too noisey. walls thin and could hear everything in rooms next door. hear traffic from road and trains
Loved the location with views of the Casino and river, and a short stroll to shops and restaurants. Helpful staff made us very welcome. Very convenient. The mattress in the wardrobe made it extremely difficult to hang clothes.
The amazing view from our balcony and the staff were great! From reservations right up to Assistant Manager were all very helpful and courteous and polite. We had such a great stay, really cant fault anything.
Central location, staff were quite informative, view over the yarra river and the crown casino water pressure and temperature during the shower
Excellent location and good studio room with lovely views of the Yarra river. Lack of wi-fi facility and safety boxes in rooms.
The firm did me a favor by letting me check in four hours early. After 27 hours on the airplane I was happy to see a comfortable bed. A+ proximity to South Cross Station, helpful and happy staff. You could feel they appreciated you chosing their hotel. Room #711 is directly across the hall from the house keeping staff service room entrance. This proximity produces a very high level of unwanted negative noise whenever anyone enters and/or exit the service room.
The Hotel was nice, clean and perfectly located. The bathrooms are far too small though, especially for a triple bed room. The bathrooms.
I have stayed here before because of it's location,price,comfortand great service. ll went well.
It's a cosy hotel with very small but efficient rooms @ a very convenient location in Melbourne city center. Rooms are extremely small. Ok for a night, but not for too long.
I don't know how they do it. You can't stay in any capital city for this price in this good a hotel. but the Pensione do it.
Location was good and the room was clean The bathroom was so tiny it was ridiculous. The shower water went all over the bathroom, including wetting the toilet paper as there was no door on the shower, the door doesn't slide closed all the way so you were exposed when using the toilet.
I enjoyed every bit of my stay!The location is excellent,clean rooms , quiet atmosphere, and hardworking staff.
Efficient, clean, good staff. Single room same price or dearer than double room - it should be cheaper otherwise it penalizes single travellers (like myself). A tea pot in the room would be nice - or made known to be available on request. A soft pillow likewise. The pillow was like rock! I had to use a towel!!
The convenience and design of the hotels facilities
quiet no where to hang towell
The service by the staff The size of the bathroom - unfortunately it really spoilt the stay
Location! Very close to conference center. Front desk staff were friendly. Front desk staff were willing to help but some were not very knowledgeable about the tourist destinations, restaurants, etc in the area. It would be helpful to have a concierge. Also, there were some plumbing issues in my room -- but this may not be the case in other rooms.