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The staff were very curtious. The only complaint i have is finding the entrance, i had to drive around the building a few times before i found where it was..
Unique experience superior location kind and helpful staff. Asked for a room with great view in quiet location and this was delivered. We arrived early and our bags were cared for and again the next day after checkout. It was an experience to swim and hottub on a roof top and see ducks swimming in a pond with large spruce trees outside while eating great breakfast buffet the next morning again on a roof top. Took someone special to Montreal for her 77th birthday and she was so impressed with our stay, the staff and the facilities that we have decided to make an annual event. That we didn't have more time
Good quality mattresses, bed comfort and linen exceptional
First rate hotel in excellent downtown location. Helpful, friendly and professional staff.
Clean, basic comfort; high-end facility. Not intrusive. Congenial. Moderate walking distance to sights (Vieux Port) and shopping (Ste-Catherine and underground Ville-Marie) and city-tour terminals.
Incredibly close to the Bell Center. Easy access in and out of the city. Roof top gardens and pool. Beds were very comfortable and clean. Staff was also friendly and helpful. Small bathroom and lack of inexpensive television options.
-Facility was great -Very clean -Felt luxurious -Good service -Hotel employees were on strike and it was uncomfortable to cross picket lines, some amenities unavailable, but overall regular service seemed unaffected.
Friendly staff, clean rooms, great maid-service, comfortable bed. Nice, spacious work-out facility, free newspaper. Great location for getting onto the metro. Definitely, it would be a good place, I can imagine, to stay in, during a winter visit. Pricey buffet. Didn't eat there because of cost. 25 dollars per person. Wifi only worked well in the closet or bathroom locations, in our room. The exterior and interior of the hotel are concrete. So, at first I had a feeling of being incarcerated. However, I adjusted and realized many buildings Montreal are similarly constructed.
Walk to All Monreal has to offer, Old City/St. Catherine St./Chinatown take Elevater to the Lobby, Fantastic Rooftop with Heated Pool & Spa complete the experience Beds were very Comfortable Metro next door Parking under hotel Had to walk stairway to get to my room
Location They first overcharged us as compared to what we booked on booking.com. Then initially they refused to change the invoice and only when a copy of our booking was e-mailed to them, did they change their invoice. Through all this, there was no contrition, and much delay and harassment
The pool and convenience to downtown are big pluses at this hotel. The staff is very friendly and helpful. The rooms are clean and well maintained. Quiet rooms. We hope to come back again.
Rooftop pool, buffet breakfast When I booked with Kayak the price was $195/night but I ended up paying $239/night + taxes.
The proximiity to the Palais du congress,, the parking, and the economical price with breakfast. It is just what I needed for what I was doing. nothing
I stayed at travel lodge with a couple friends and the location was awesome. Hotel was clean and in good condition. Breakfast was delicious. Had a room with a bunk bed and the top bed was a bit small and quite firm. Otherwise really enjoyed my stay.
I only like the location. The receptionists were rude and not professional at all.
The desk staff were very helpful and efficient.
The staff were very polite and helpful The wifi connection worked well Continental breakfask was included Very few TV channels
It was way too small, We bearly had room for our bags and ourselves to walk. definitely not going to be going back..
The room with a queen and pull-out sofa was not large enough to handle the sofa extension. No room for maneuvering.
Surprisingly nice quality for the price and brand of hotel Everything was great
Very good value, good location.
Good location & helpful staff. The room was a bit noisy from both outside the building as well as the hallways.
it was close to the city sights.
Convenience to Old Montreal, China Town and Catherine Street & Area. It was fine for me, my wife would have liked to have had a bath tub though to relax. Room was a bit small, but for us it was only a place to lay our head at the end of the day.
Centrally located (for McGill visit and proximity to Old Montreal nightlife). Clean, comfortable. Overall great value. Would DEFINITELY recommend.
The location was perfect for us; mere blocks away from Place De Arts (Jazz Festival) and also only a short walk to Old Montreal. The hotel was immaculate, the staff were wonderful, the room was huge and the beds were extremely comfortable. A Keurig coffeemaker was a welcome touch. We will definitely stay there again! That our stay was so short!
Nice room, great bed and convenient downtown location.
Small and quiet. Boutique feel. Very good service. Hotel restaurant was better than I expected, given the yelp reviews. The room was very clean, had classical music playing. Wifi was fast and responsive. Exchange rates made this place very affordable. Construction on the building next door - more of a pain to walk around did not cause extra noise. Service may have been *too* over the top. They'd call every day to make sure I didn't want housekeeping, even though the tag was on the door. Had to redo wifi every 24 hours.
It's close to everything, and the staff is very friendly and helpful. A few buildings near the hotel are currently under construction and make some some noise.
The hotel is quite small and has limited rooms making it feel a little more exclusive for some reason.Rooms are completely new and spacious. The bathrooms are clean and the hotel provides enough towels for 4 people in a room for 2!The hotel also seems to provide towels for the pool (I am not sure of that, however, I saw some guests bring back yellow towels to the reception). Also, their restaurant L'Aromate was a beautiful and delicious place to enjoy a meal or two :) The only thing is that I found the pool a little small, but a beautiful outdoor area for resting and reading.
PROs: Great location. Comfortable beds (if you like a firm mattress). Lots of public parking nearby (ie.lot behind hotel) for $10-$17 / day so did not use the valet parking on site. Clean room. Nice, new modern decor. Used the free wi-fi in room without any issues with speed or reliability. Some previous reviews have complained about the paint smell and/or down feather smell. I noticed a slight "new paint smell" in the halls but nothing noticable in room and certainly not offensive. CONs: Digital thermostat on wall by bed... so brightly lit it's impossible to sleep! Had to cover it up with layers of sticky-notes which I (fortunatley) happened to have. Poor bathroom lighting... good luck ladies, trying to apply your make-up! I had to attempt to use my compact mirror at the window. Pool and Fitness Room... both tiny. New machines in gym, though not many nor much selection.
Nothing specific stands out, hotel is well appointed and rooms were lovely, TV connection could be faster; nothing stands out about the hotel - I think for a hotel that aspires to the luxury class - I think more could be done to stand out. Food in the restaurant was decent and the staff amicable, but slow
Good location. Easy walk to both old town and Mont Royal Park. Room was very big and comfortable. TV reception was grainy at times.
This hotel is right in downtown with most of the attractions at walking distance. The buildinfg us old and the rooms are big with high ceiling. Quite impressive.loved iur time here Would have been nice ti aerve hot breakfast and have more vegan options
I like the huge suites, and friendly staff. Close to all attractions and metro.
The location is great, museums, old montreal, notre damme, mcgill, train station, restaurants, everything at a reasonable walking distance, breakfast is a very good buffet. The breakfast is a little expensive, there is poor signaling for the lobby, and since it is in the 6th floor it is a little tricky to find it
I liked that the Hyatt was centralized to all locations in Montreal. It was walking distance to Downtown Montreal and walking distance to old Montreal. The Hyatt was a close walking distance to the metro as well. There was nothing I did not like.
The cleanliness right down to the carpet was apparent. Many hotels use carpet past its prime...not this hotel. The series of elevators from parking to reception could be better identified. The pathway wasn't as intuitive as I am ussd to.
I feel that for the price that I paid the rooms need to be renovated I've stayed in Montreal at other hotels much much better for less money I feel that for the price that I paid the rooms need to be renovated I've stayed in Montreal at other hotels much much better for less money carpet in the room was old Uchitel the shower was very bad need some improvement
Beautiful fireplaces, as well as the best Amaretto Sour I've ever had in my LIFE. The hotel itself is very, very beautiful, and the staff are really great, especially Maria at the front desk! Room was not as pretty as expected. Bathtub was meh.
Great location near art museums and 3 blocks from convention center. Outdated rooms although the lobby has gotten a makeover.
I was traveling through Montreal, stopped downtown and decided to stay, this was the best value hotel downtown, excellent staff, great location. I'm staying here the next time I visit.
Location was close to the convention center, the arts district, and the shoppoing as well. It was close tot he bus and train routes but did not try these. The view was good enough. Wi fi was free with membership. The location is on top of a mall. The room had a fridge for small items. The staff was helpful and couteous. The rooms were quiet. Elevator wait was short. Pool is 8 feet and workout room was adequate. Shower was slightly weak (that is being very picky). There is a set of elevators to get to the lobby from the lobby, just a slight inconvenience but increases security. Could have info on transportation to airport on their site.
The staff at the hotel were very friendly and helpful. Shops and restaurants are very close by. Rooms were clean and beds were comfortable. The rooms were not as modern as the lobby, but it wasn't a big deal for me.
(1) Location was excellent (2) Parking rates were reasonable (3) Breakfast Buffet Good (4) Female staff at front desk very friendly and helpful, more than males (5) I'm vegetarian, the cook prepared nice surprised meal for my milestone birthday dinner. (6) After 4 days I finally got to eat Waffle, only after I inquire/requested, one the male waitress really went out of the way to make sure I get to eat it. (1) Cheap Mattress (2) Room Decor & Furniture ok for the brand & money (3) Curtains had tiny holes in them (4) Bathroom Wall was not painted after some repair...rusty look left visible (5) Cammode shaky when you sit on it (6) Rooms not as bright, suggest putting LED WHITE lights instead
The bed was comfortable and we had what we needed except a table to sit at would have made the experience better. VerygkAd to have had a refrigerator. The front desk staff were very friendly and helpful. We enjoyed the very close proximity of Eggspectation restaurant where they have an outstanding breakfast menu. We had trouble getting the room to warm up in the morning. I thought the listing said their pool was not open yet and so I didn't bring a swimsuit and missed the chance to use the pool. Also, Kayak, you confirmed my reservation but I never saw anything about printing a voucher so the front desk needed me to present my confirming email.
I loved the ultra modern style and comfort of the Hyatt Regency at the Complexe Des Jardins in Montreal. The shops and central location were magnificent! The only minor hassle was in trnsferring from elevators... but again... very minor.
montreal @ table restaurant promotions in city for week, Delta menu special was very very good and excellent value hotel taught me how important it is to pack and wear 5 layers of clothing to try to keep warm i n room. hotel reinforced how useless it is to try to communicate with staff member who does not listen to nor process info Taught me again , price may seem good, the devil is in the details. room was cold cold cold even after maintenance came to room twice and said it was remedied. Their green policy switches to AC [in November] and takes room to 64 on thermostat and I suspect it is really less than 64 [18c].they offered to change the room but I had papers all sorted & spread out in work mode and people who were to phone me had room # also, message light flashed continuously front desk alerted in aft, and at nite the young woman just did not would not [could not?] listen or do anything positive.
We enjoyed facials and massages at the spa. The food in the restaurant was good and breakfast buffet was plentiful. Nothing
Large rooms for a city hotel. Clean, updated rooms.
The location is right downtown. It was easy to walk to meals and attractions. There is also a hotel bar and restaurant that looked nice but we wanted to see Montreal :) The staff were all very friendly and the room was modern and clean. The pictures of the hotel are very accurate. It was nice and very reasonable to stay there!
Clean with decent amenities in a good location near the metro. Carpet was worn, balcony doors didn't open.
We like the location,and amenities. Everything was great. Staff was wonderful Coffe at the restraunt was over priced and burnt. Not good....
Clean happy staff and affordable
Rooms are efficient and well appointed. Beds are very comfortable. Food is mediocre but the staff is lovely.
The concierge was amazing. He gave great advice and made our restaurant reservations. Definitely will use the service of a concierge in my future travels. Loved the room style and décor, very modern. The room we had was pretty big and had a cute balcony, though I wish there were a couple of chairs out there to be able sit. The breakfast is not worth it for the price they charge. Go outside the hotel to St. Catherine's. We found a great place where we got to sit outside and enjoy the atmosphere of the city. Also getting a drink at the bar is way too costly for the amount of liquor you receive. The housekeeping staff I would say is kind of slow at cleaning. We left the hotel room at 9am and returned at 4:30pm. Our room was still not cleaned. I ended up just asking for fresh towels. We were relaxing and getting ready for the evening when we received a note underneath our door saying that if we were leaving by 6pm they would still clean our room. At least they did leave a note.
room need update and parking problem.
The location was absolutely amazing. The staff was great and the rooms were nice and at a decent price. Great bang for your buck Nothing
The location is excellent, close to main amenities in downtown Montreal. The room was very clean and the bathroom seemed to have been recently renovated. I would definitely return to Delta Montreal. This a short term stay hotel, the room was not equipped with a mini-fridge (although it offers complementary water bottles every morning).
Clean rooms and great location for Montréal. No hottub, also the staff didn't serve our request for double beds even though we booked two double beds. They came up with a story how they are sorry and that it's not available even though we booked it. No refund or anything was given either. Be careful what you pay - we paid extra for double beds and didn't get them.
The location and room was absolutely wonderful. Loved everything about my stay
Maybe its good for extended stay or business travler no concierge service we had to wait just about 45 minutes for service
Great support staff, everyone was courteous, friendly, and helpful. and I do mean everyone at the hotel. Being located over the metro was big convenience to access subway system, Why is breakfast always so pricey? It's too easy to spend $75-$100 for a family of four...
Housekeeping staff and concierge were nice and helpful. Food was blah and exorbitantly priced. Salads for two: over $50; breakfast buffet for two: over $50. What a complete waste of money! Save yourself time and money and grab a quick bite in the cafe a few shops down the hall or better yet at an outdoor cafe. The front desk staff were rude. when I checked in, I was told I had booked a king (needed a double), and that I was lucky they weren't sold out, so he was able to give me a room with a double (after sufficient attitude was delivered my way). I later found my confirmation email that clearly stated "deluxe double room". If I can find an alternate, clean hotel, I won't stay here again.
Nice hotel at central location, nice gym, comfy bed and room. Noisy A/C - asked to fix, but guy claimed that's the normal noise level for their equipment, weird. And in one day, there were no hot water in shower for long time, had to take an almost cold one - water did come in about hour later.
The view from the 21st floor The wifi wasn't working and no obe would help
Dirty bed linens
Metro is right under the hotel. Walking distance to almost all attractions, if you're used to walking (Old Montreal, the Cathedral, Chinatown) Older hotel. Old elevator. Mall in the hotel is not very lively at all. Garaged parking is quite expensive CAN$25-34. You can park on the street for free after certain hours.
Burger sliders at the bar was dry and rancid
i reserved a room wih two beds. I wss given a room with a king. I requested extra bedding so that my friend and I could separate in the bed somewhat. The concierge promised to provide this. She never sent any extra bedding. The sheets that were in my room had a hole in them and there was hair in my shower.
Staff was friendly and helpful. Free WiFi and Hotel was underneath the metro which made things easy if you know where your going. Bathroom was small and the main restaurant in the lobby was a bit pricey.
Great roof top pool, steam room and gym, easy access to many tourist destinations without being right in the middle of them.
Courteous, friendly, concerned staff Really have nothing to complain about
staff were friendly and bent over backwards to help with any questions or requests. room was fabulous with very comfortable beds. no niose to speak of meant a good nights sleep. breakfast is poorly organised and expensive. the pool was cold.
nice breakfast buffet, good location in walking distance to sub and bus stations sagging bed/matress
Clean hotel and price for the stay wasn't on a main strip, needed to drive to certain locations
This was a very good hotel for a number of reasons: location, on-site parking, restaurant in the hotel, and reasonable prices. There wasn't anything we didn't like. We stayed for two nights, didn't use the pool or fitness facilities.
Clean rooms very nice pool and gym
The desk staff were very pleasant and helpful. The rooms were spacious and very comfortable, the bathroom was particularly spacious. Shopping and dining are within easy walking distance.
Beds were very comfortable and rooms were very clean. The location was great, we walked everywhere. They advertise a king bed in our room we booked but they do not have king beds in the hotel, their "king beds" are actually queen size beds. False advertisement. The staff argued with us over this matter after we had an 8 hour drive and got there at 1:30 am on friday july 31. Parking was also an issue, it was $25/day and they charged us for the thursday night, although we got there on friday morning. The staff was very difficult to deal with.
Loved the location. Was near Old Montreal and many activities in area. Staff was very help in showing places to eat and visit. Cookies that were given out with Tea and water were a little hard.
Very modern clean hotel. Close to city center.
The hotel lobby and room were very clean and well kept. The staff was friendly and accommodating to our needs, offering great suggestions of good places to eat as well.
Location is great. Kitchenette was fully appointed--pots, pans, mixing bowls, wine opener, dish towels, etc. Pool. Sauna. Balcony. All great. The walls are a bit thin but our neighbors were thankfully quiet.
Room was spacious, clean and well maintained. Breakfast was not exotic but saved time and money. There are only 2 small elevators servicing the building and the wait was a bit of a drag,
The room was WAY cooler than I was expecting! Also the guy at the desk that checked us in and out was really helpful (and pretty cute) Couldn't find the exercise machines (the card said top floor - there was only a pool and sauna), kinda sad I didn't get the chance to check it out. Also re: breakfast, option for hot cooked food would have made the experience perfect.
Location in central Montreal, close to all amenities
Enjoyed being on Sherbrooke Street, close to art galleries and an easy walk downtown. The breakfast room needed extra staff to clean tabletops. The flow in that room is annoying- cramped where you pick up food, and it feels like everyone walks over you as you get the day started. This coud be remedied.
We found toilet paper in the recently cleaned toilet. We didn't tell the reception, just flushed the toilet.
Location is good, walkable distance to St Catherine and China Town. No access to stroller for the main entrance, as they have stairs only. We are 4 adults+2kids for a 2 bedrooms suite, they have to charge me $30extra per day for the addictional 2 adults. Also the parking costs $20 a day.
We literally had a complete one bedroom apartment with fully equipped kitchen, dining room and living room. Bathroom was recently refurbished with an excellent shower. The breakfast which was included was far superior to any hotel buffet I'd seen befor It happened to be quite a hot summer and the one air conditioner was located in the living room which didn't cool the bedroom where there was a ceiling fan which didn't provide much cooling.our kids actually moved their mattress into the LR in their unit
This guest did not leave comments about this hotel.
Close to everything. Within walking distance of all the sights we chose to see.
Location No hot tub at pool.
Location and staff. Was a little too warm overall in the hotel, but the air conditioner in the room worked fine.
Clean, modern, in a great location (within walking distance to most places), and had a great staff. Did not include breakfast or parking. We walked 10 minutes for parking ($15 a night vs $28 at hotel)
good location, nice modern rooms 2 burnt out light bulbs, hallway flood, tv remote broken on arrival, rate on the bill was incorrect for 2 of the 3 nights we stayed there
Generally, I was pleased with my stay,Opus is an attractive hotel, well located, and pet friendly - my biggest concern. Staff was very friendly and helpful. decor needs refreshing, carpet needs replacement
The bed was comfortable, the spa tub was wonderful, there was a free driving service, and the staff was friendly The restaurant was not open 7 days a week
Business , shopping, social
Staff very friendly and accomodating. Eric at koko and Sophie the bartender the best. King size bed reallly comfortable. within walking distance of plenty of restaurants. The lighting in the room could be better. too dark
The bed was really comfortable. We didn't like the location of the bedroom, we were close from the Koko nightclub, the bar of the hotel, and there was loud music until 3 am, our room vibrated! I called the front desk and they ask me that the music stop at 3 am! Moreover we didn't like the brightness in the bedroom, curtains were not opaque and it was very clearly in the bedroom early in the morning.
decor, location, staff
Please write at least 15 words
Cool modern decor, huge room size, excellent front desk staff and valet car service, bedding was super comfy! Street noise, unreliable hot water!
Clean, good staff, comfortable rooms Weekend party location, euro-style shower
Clean and accesible to major attractions Noisy at times
Location was perfect for our needs (Palais de Congress. The website photos showed and wrote that there would be free weights in the gym, there were none. The gym was not adequate for what was advertised.;
my stay was very short but what i liked was the hotel was convenient to the business i went there to do. i liked everything but for the price they charge the breakfast should be free.
The courtesy of the staff, their attention to details and their desire to satisfy the needs I expressed (ie: come back to my room at lunch on my last day ('till 2:00 pm) although I had already checked out, to rest as I was feeling sick that morning). This was very appreciated! No. For the price, my spouse and I were impressed! Thanks!
Nothing, there was nothing to like about this hotel. For that price it was like staying at a Chinese motel. Lobby looked nice that was it. Rooms, a rat hole looks better. Bathroom well I will not describe because people might throw up. Also if you going to run a hotel on Canadian/French soil, at least make sure one of your employees speaks english. I felt like I was in another country. No English.
Location is great! Although in China town, hotel is located between old Montreal port and the main shopping street (Rue St. Catherine), 10 min walk to each location. Free Wifi. Good breakfast selection. Helpful reception. Rooms are spacious but dated (8th floor). Breakfast personnel is not friendly, service charge was automatically included the second day.
Staff were very friendly and helpful. All spoke English well. Centrally located between Old Montreal and downtown shopping. Leave your car in the underground parking and walk everywhere.
Great location, close to Place d'Armes metro station, walkable to Vieux Montreal. Modern rooms with great windows, nice bathroom, and comfortable bed. The included breakfast was a low-point in the stay. The hotel, like most of the city while we were there, was under construction, which diminished the overall feel and appearance.
The location cannot be beat, close to the Vieux Port, the Bell Centre, St. Catherine's Street, the Quartier Latin, as well as public transportation. The price is excellent. Clean, large rooms, with comfortable beds. The breakfast was adequate, especially considering it is included, but could definitely have been better.
the room was good. Location is between 2 sex shop which is not apparent on website. Currently has major road works in area infront of hotel was also not declared. This was very noisy. Internet when working was fast but not always able to connect from room.
The staff was very friendly and accommodated all requests as well as made good suggestions for dining, shopping and things to do. The room was very clean and comfortable in the ambiance of a historic setting. Unfortunately there was construction on the street but this would not prevent me from returning and no doubt it will be completed to make the area more attactive to visit.
Hotel staff was most helpful. Many Montreal attractions, shopping and restaurnats are within walking distance.
Excellent location for downtown adventure. Parking lots locate just around the corner and cost $20 from 12p.m. until next 12p.m. Subway station is accross the street. All facilities were in working conditioin. Good staff. Just pay attention that hotels' street number was # 9, not 17 as it specified on the website.
Staffs are friendly and informative. The room was clean and well-kept. Nearby the Metro which makes travelling around the city easy. Getting food is easy as it is near Chinatown. Good Wifi access. Hotel is located at the red-light area.
The place is a gem, the location is for those interested in safaris only, as there is much wildlife around - after all it is located in le quartier latin "chaude" Long legged strippers having a smoke outside their bar across the street, complete with bikers on the prowl, drug addicts so shaken their friends have to lite their smokes for them, and much more. Ant invasion thru the brick walls, promptly dealt with by the most courteous staff as they moved me to a new room, with no view of the ants but a much better view of the other wildlife. All this aside I would stay again and will June 19 thru 23rd, 2010 as I have another conference in one of my favourite cities. Did I feel safe, yes. Was it fun, Yes. Is it handy, yes.
Its located central No Bathroom/Toilet In the room / Sex shops directly infront of the hotel
Great location. Right in the middle of a bunch of great neighborhoods with restaurants, sights, etc. Also close to metro stations and bus stops so very easy to get around. Also close by the bus stop for the bus that goes to and from the airport so easy to get to from the hotel. Staff is very nice and helpful and gave great restaurant recommendations. Definitely a good place for people traveling on a budget as you can stay in smaller rooms with shared bathrooms. Rooms and shared bathrooms are clean. Room was very small and not well finished (gap between floor and wall). Not a luxury hotel, but overall, great place to stay while traveling on a budget.
The staff were lovely, very attentive and helpful; the room itself was clean and neat, with an excellent shower. Would definitely stay there again.
Value for money. You get what you pay. Too many stairs.
Good location in the city, cheap. I have no complaints or dislikes. But atm there was construction outside, creaky floors. But overall my stay was good.
Hotel is located in Rue St. Catheringe It's located in quit a bad area with a lot of sex-industry business.