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Staff was great, hotel was very well kept They do not offer rides to the airport which was very inconvenient.
The staff was very helpful and David the shuttle driver was excellent! It was clean and close to the transportation in to downtown San Diego. The bath room needed a fan as it got very foggy when taking a shower!
Loved the price we got through kayak! This hotel felt like one of the expensive all inclusives. Location was get, easy on and off of the highway, short drive to all attractions! Restaurant on the property was expensive, very poor service and had live music that was TOO loud.
Just returned from a week long vacation in San Diego. A friend suggested we stay at the Marina Gateway Hotel. Best tip yet...the staff was friendly, the rooms were very clean, and all of the amenities were in good working order. Only drawback was no continental breakfast in the morning, but there was a nice restaurant across the parking lot. I would suggest this hotel to anyone:)
The price was good and the hotel was nice. Per the Hotel, none of my specific requests made it to them. I was part of a large group heading to Baja to ride off road motorcycles. I was splitting the room and had booked a double and requested it to be on the first floor near the parking lot, as we needed to bring bulky gear into the room at night and I wanted to be near the trailer filled with motorcycles. When I arrived a single was booked on the fourth floor. I was able to get what I needed but not without a bit of stress and a bit of attitude from the front desk. He said "The only request we got from your on-line company was that you needed a room." It all worked out in the end.
Loved the cleanliness and acces to freeway, lounge, bar, parking availability, and restaurants near by. Music from lounge across hotel was too loud. Difficult to sleep early evening. Nonetheless, great place.
Reservation not acknowledged at respective hotel...put on hold by customer service for over an hour! Will not use Kayak app in future!
This hotel is very clean and workers were very friendly and helpful! Just wish they have a restaurant inside.
I liked the room. It was clean and relaxing. I don't know why I had to pay extra $30 and house keeping didn't clean our room.
The hotel was extremely well decorated and cleanly for a chain. They have "clean remotes" in the rooms that are specially designed to be easier to clean to prevent bacteria and spreading germs. The staff was very friendly, professional, and accommodating. We enjoyed breakfast at the restaurant across the street, Goodies, which we got a 20% off coupon for from the front desk when we checked in. It is in a great location (10 minutes from both the San Diego Zoo and the Gaslamp Quarter). The parking lot is huge to accommodate all guests. We all around loved it and will be using it as our go to hotel when staying in San Diego again. The ONLY suggestion I would make at all is for softer comforters. The king size bed was soft and comfortable, but the comforters design made them scratchy and irritating.
The location is best and spaces in the hotel is confortabla. The staff my registreicion is verry bat the person in the frot desck is despotic and stupid very bat experenccie
Close to everything U want to do in sd Nothing
There was hair in the sink and bathroom walls once I got into my room
The staff was very nice. The toilet jiggled. The bathroom door was warped and hard to close.
Hot shower is the only real good thing that came from this stay. Noisy area and crabby guest. Hotel is old and needs serious upgrades. Especially a cleaning detail of its halls and stairway. Smelled like mold in the room and urine smell in the stairwells. Elevator broke during our stay and a woman and kids were stuck. Firefighters had to come and rescue the guest. So the stairway was the only option. For my family and I we had no issues with some extra PT because my we were on the 5th floor. But other guest that were on the heavy side complained and yelling when taking the stairs. In closing the price to value wasn't worth it. With taxes the final price per stay should be no more that $65. Felt like a big motel 6 style place.
i forgot my charger & call back just few hrs latter,they told me that there is nothing in the room.so some one of staf told my charger.
I like the friendly staff & over all clean rooms. Great for the price. I didnt like that i had stayed their two different nights & the second time the rooms headbored was tacky & the tub had a peal
The view of the navy ships.
I was very upset that I was told there would be a free airport shuttle and once I got there I found out that was not the case. That is the only reason I picked that hotel. I had to spend an extra $30 to get to the airport. The room had a very bad smell and when I complained to front desk they didn't do anything about it. Also there were 2 occasions that someone tried to open my door so I could not sleep. I just had surgery and was not feeling well and this was a very unpleasant experience.
Room was clean, it was reasonably priced. One bed was like a fold out. The other was normal.
Nice soft bed Noise from freeway, bathroom toilet didn't work right
Bed was great...firm mattress, and room was clean. Check-in could be a bit improved. Slow, distracted employee.
Room was very clean, complimentary breakfast was good. Staff was very friendly. Rooms are very quiet, the hotel is back from the street so you do not hear street traffic noise. The pool and hot tub were both small and somewhat disappointing. The weater was cool so we didn't use too much.
the staff was very helpfull and very friendly,we got great advice and directions, what to see in San Diego. The room very nice big and clean ,so was the entire hotel. The hotel is close to the freeway and close to restaurants and the city judging by the pics on the webside we expected the Pool some how more in a back jard setting and the hotel property much larger,Garden Like. However it would not stop me from coming back again.
Great location, we had a beautiful view of the water and of the pool area. The pool was very nice as were the hot tubs. The room was very clean and spacious and the staff was very polite. And I did not have to wait long for an elevator. The only issue we had was that our parking pass was note coded so we were unable to exit the garage. The staff quickly corrected it thouh.
- Great location - Great drinking & dining options - Great interior design and decor - Clean - Loud guests after 10pm - A little on the expensive side - Add-on expenses (parking, water, etc)
Everything! Service and location was best Dusty room
Our checkin was quick and we love the location. I expected room to be a little cleaner for what we paid...
Great service and friendly staff. Room was clean and updated (with an incredible view). Also a great location for hitting the downtown SD spots. Only downside (very minor) is the breakfast in the hotel restaurant is buffet only. Would've liked an option to just get some eggs and a juice without paying $40 for all-you-can-eat. But there are plenty of other places to eat, so no worries. I'd definitely stay there again.
The view They changed $47 for parking
Facilities Location & price.
We immediately felt welcome as Rob at the front desk gave us information about the facility and its surroundings. He gave us a corner room near the top with spectacular views. We got two beds which is plenty of room for family of four. Inside the room there is is luxurious atmosphere with open space. There is also Keurig with Starbucks coffee. Overall clean and modern, with even electronic shades. I have stayed at plenty of upscale hotels and this is the best by far. The location is the best. I went jogging at the lovely Seaport Village right next to it. The Gaslamp Quarter is also near. Overall an excellent place and we would definitely come back!
View. Room size. Location. When I woke up in the AM i noticed my iPhone was covered in dust. I then noticed the desk with my black laptop, across from the air conditioning vent was also covered in dust particles. This is a big deal for me because I have a dust mite allergy, but still have never seen this level of dust collect just overnight. I think the air filter vents in these rooms are very very dirty and just blow dust all night as Long as the AC is running. I was extremely congested all day due to my allergy and had a hard day networking at my convention. Also, the TV service this day and age is sub-poor. No guide and some of the channels didn't work "no signal".
Unlimited Access To EVERYTHING FUN Leaving
View from room was spectacular . Beds very comfortable Booked a view room on line requested a refrigerator got to hotel was told that I did not book that room and it would be $ 35.00 dollars more a night for view room . No refrigerator. 2 days without housekeeping had to call front desk to get room cleaned.
Located with in walking distance to the Gas Lamps District, Petco Park, water front and many more areas that I like. Clean rooms and friendly staff. Every year me and the wife go on a little get away and we always stay here.
We loved the location and he cleanliness. It was very quiet and the room was extremely comfortable! We did like the view but wished there were more pictures online so you can get a good feel of the view you're paying for. I believe it would be helpful for further bookings.
Oh the views from the rooms on the upper floors are incredible. Rooms are average size, and much smaller than the Marriott and Hyatt which are close by. Parking $35 a day what a ripoff. My daily rate for the car rental was less. It was difficult to find the Fox Sports Bar as you had to go outside. Hotel needs to have better signage.
It is on the bayfront and has restaurants and close to Gaslamp. On the first morning of our stay, the housekeeping supervisor with her clipboard came banging at our door at 8am. She didn't stop until we jolted out of a deep sleep to answer the door. When we came to the door she pretended not to speak English. The parking is $35/day. There is no fridge in the room. The duvets had stains and smelt bad.
Well kept room Terrible wi-fi and 17USD / day upgrade is utterly ridiculous
Clean and comfortable It would appear people mostly come here too party. The first night there was a party at a the end of the hall and a large case of empty beer cans in the hall in the morning. The second night We were woken at about midnight to screaming and carrying on outside our room, literally outside our room. We asked the partiers to be quieter but gave up when we saw it was > 15 people in the hallway. They quieted down at 0300.
Price point and location We got a handicap room and I'm a Hilton member. No love there and it was my anniversary no love there!
The locations was great next to the convention center and Gas Lamp. Also close to food and shops. Clean, renovated and felt luxurious.
Location Given room with bad view. When others were available with good view.
Clean Horrible View
Loved the comfort of the hotel and the location Nothing
Vi blev mødt med god service, forslag til aktiviteter under vores ophold og da jeg blev syg, sendte de et bud til apoteket. Det er virkelig lækre værelser, som dog er lidt små.
Et mindre men velindrettet værelse på hotel tæt på shopping og masser af restauranter. Imødekommende og servicemindet personale.Glimrende restaurant i stueetagen, hvor vi spiste god morgenmad begge dage. Personalet på restauranten var også imødekommende og servicemindet. Restauranten var åben hele dagen, men vi prøvede den kun til morgenmad. Vi havde værelse på bagsiden, så vores udsigt var baggårde,tage.
Hotellet fungerede absolut fint til vort formål, at være turist i byen og i omegnen.
As a young couple, we have not stayed at many nice hotels. This was a very refreshing look into the "adult" world, and truly sets a precedent for what a well put together hotel looks like. No complaints whatsoever.
Nice grounds, hotel staff very friendly. While on vacation being woken up at 4:00 am and 6:00 am every morning due to construction work being done on the expansion of the conference center was a bit maddening. I got the impression that they were behind schedule due to the 3:30 am dumpster clean out. The services at the one and only restaurant was very poor. Complete mayhem in the understanding of the services due to poor management, Often times we would have to go look for a server to get a drink at the lounge area.
Experience was great
The location, staff, atmosphere spectacular customer service. The pool area was heavenly. I wasn't able to stay forever.
Location Family friendly Great staff Would definitely stay there again! Self parking is horrible. Valet parking is $45 a night.
Option for self parking with option to come in and out. Great fitness area and pools. A little pricey. Internet charge.
Love the pool area, felt as if I where in an all-inclusive-resort. Like that the Boardwalk was just steps away. Would definitely recommend this hotel I stayed on the South Tower, did not like the construction noise and sight of construction
Beds were comfortable. Concierges were all great -- friendly, knowledgeable and helpful. Pool was lovely, view was lovely. Nice pre-set videos for fitness classes. I did the yoga. Balcony quite small. Restaurant nice for breakfast buffet but dinner wasn't very good.
Large clean room, good views, many on-site amenities shops and restaurants, great location, helpful efficient staff. Expensive rooms, extra charge for internet, no ventilation fan in the bathroom.
The location and the view of the room Subaverage room. The price of the room and the room itself does not match. Small beds, small bathroom, small sink area, not a luxury hotel, less than average room.
The hotel was clean, comfortable, and the service was good. The facility is very nice and the location is prime. Everything was overpriced. Valet was $47 a night ($35 for self parking), the hotel charged an extra $12 for Internet service, and the room service arrived in a paper bag and plastic cups (very disappointing).
Great gym; liked having Starbucks in hotel. Great location. Construction site. Hallways super narrow. Bathrooms small. Will be nice to see it in a year from now
The bed was very comfortable and my view was amazing! One of my towels was dirty upon arrival.
Mattresses are too soft
Tech /music accesbility. Hospitality. Clubs, bars, and restaurant in the building Price for parking
Location is excellent - in the heart of Gaslamp Quarter, actually right next to the Gaslamp sign. Pretty good view depending on where the room is located. Direct exits to 5th Ave, 6th Ave, and L St is a nice added convenience. Studio King room was great - clean, modern decor, comfortable bedding, great bathroom with rainfall and standard shower head, iPhone 5+ dock, good channel selection on TV. Lobby and surrounding have nice, clean, modern decor. After housekeeping, we found that the original iPhone dock we were provided was switched for a different model. The original one was better for us, as we could directly mount the phone for charging without a cable needed. The newer model required a cable, which we didn't have. Called the desk and they didn't know why it was switched, and said they'd follow up to resolve the issue... they never did. Overall, staff is not the most helpful.
Nice Location High price
The room decor and layout was very modern and had a nice feel to it.The staff was very friendly and nothing but helpful when needed. Couldn't have asked for better service. The mattress was a bit too soft for my liking. Also the walk in shower looked great and the dual shower heads were nice but it caused large amounts of water to pool up where you're supposed to dry off
Stop charging resort fees. Include microwave and minifridge in each room.
The Woodstock suite was awesome the room with balcony was great. The restaurant Mary Janes was very good and Robbie the concierge was very helpful. Fun place to be After checking in and not an early check in were were barged in by the cleaning staff. That could have been embarrassing, right! Then I get an email a day after checkout with a 93.00 minibar charge we took 2 waters and two beers, even at crazy assed minibar prices that doesn't add up to 93.00. It is disappointing because we really had a good time and I like the hotel and their staff, but I don't like being screwed!
Fine hotel Was charged for a king suite and received a regular room. Haven't received the credit yet.
Great location, great staff, clean, funky and fun. Rooms are small and water pressure sucks.
Location was great. Right at the start of the Gaslamp District. Walking distance to many great restaurants and bars. Close to the baseball stadium. Staff was friendly and offered good suggestions for dinner. Gym was nice. Arrived on the day of a baseball game. Road closures made it difficult to get to the valet drop off point. Valet only. Cannot park your own car. Wish the hotel room was more clean. Lots of items in the room (i.e. Snacks and items for purchase) that hadn't been swapped out in a long time. For a 4 star hotel I expected a little more. Room needed a refresh - signs of wear and tear.
It was not what I'm accustomed to
Mostly everything was ok. The outlets didn't fit right when trying to plug in too loose.
The rooms were dirty. Showers and toilet looked unclean. Carpet was sticky. Only stay here if you really cant afford anything better. Dog poop all over the grounds/grass, wasnt picked up. Was not a "RESORT" as titled.
Friendly staff and ease of location to interstates and Old Town. It was old, not updated in last 15 years. Still had a tube TV. Door opened to parking lot. Daylight coming in under the door. Table in room was all scratched. Did not feel safe. The tub was in very rough shape. Yuck!!! Don't stay here. Needs to be updated!!!!
It was right off the highway & looked like a good stopping place foe my cross-country move. There was black mold growing along the walls, white stains in the carpet, and a soiled chair. The tubs drain was clogged as well, filling up the tub with blueish water during a shower. I was by no means expecting luxury, but the condition of this room was appalling. Staff didn't seem the least bit concerned, and management has not responded to my concerns. The state health department should shut this place down.
The beds were comfortable. It was very run down and the area did not feel very safe.
Cost Room standards and local area.
There were nice amenities available including a pool, hot tub, and workout room. The staff were friendly and prompt at dealing with questions or solving any issues we had during our stay. The rooms were clean and all outlets and items such as wifi and tv in the room functioned properly. For the approximate $40 per night we paid it was a great deal for the area (as many are over twice that) despite the age of our particular assigned room and the amenities it was lacking. If you require a basic room at a cheap price this fits the bill. The unit (motel style in the back of the property) that we were in was obviously older and lacking in renovations or restoration.
Laundry and pool area. Very clean! Thank you.
Nothing Nonsmoking room smelled like smoke, dirty carpet, ants in the bathroom, no water pressure, toilet splashed all over when flushed. I could go on and on
Didn't like the fact that the tv was a tube tv and the room smelled. No fridge or microwave and the ice machine didn't work.
It was cheap The pool that was NOT filled in with dirt was fine. None of my stuff got stolen. I did not see any cockroaches. Breakfast is NOT included, despite what it says online. I put that first because everything I found online said it was, and when I suggested that the hotel do something about updating that info, they suggested I try the on-site cafe. Conveniently located next to the on-site liquor store. You think that's a joke? Look it up. Seriously. On-Site liquor store. Maybe that's a plus for some people. AC ran full tilt 24 hours a day and NEVER got cool inside the room - in October. Chair was broken. Phone was not working- but they did replace it. The bed was like a sinkhole, a HUGE depression in the center. Room definitely smelled musty and not-too-faintly of urine Two ice machines on site. Good luck getting ice though. One guest told me it's better to just go buy a bag at the store. He was right. The "free wifi" was slower than dial-up, but not as reliable. If you try to use it after 7AM, when other guests are also trying to use it, you have not got a prayer. Staff could not care less about complaints. For some reason, the TV cannot be set to just come on on channel 3. You have to turn it on, - it comes on around channel 50 - and manually get back to 3, then you can use the remote. If the little IR sensor has not fallen behind the TV, which mine had. No one told me about the little sensor. The maintenance guy eventually came and fiddled with it, eventually pulling it around to the side a bit, so that if you were right in front of the TV and aimed the remote to the left, it worked. A small thing, but really, I'm sure they knew what the problem was in the first place and some fresh double sided tape would have taken care of it. The tiny bathroom seemed clean, though the sink is in need of repair. The windows had locks which could be opened, but the windows would not open. Since the AC was a failure, this was sometimes a problem. The cabinet which holds the TV also serves as your dresser. The rollers WOULD NOT stay on the slides. The slides are bent and loose, so every time you open the thing, one of the rollers falls off. I got into the habit of just pulling the thing out to get to the bottom drawer, which was inaccessible when the top one was off the rails. Overall, if you need a cheap hotel as close to the nice hotels on Hotel Circle as possible, then this is a place to stay without sleeping outside. If you are there for business and every penny out of pocket counts, I would say you can make it work. Insist on a room as close to the office as possible, inspect it before unpacking anything, and see if they can upgrade your room when you find something wrong. If you are looking for a place to take anyone you are NOT paying to stay with you - wife, children, unpaid romantic interest - spend the extra cash for a place that does not feel like being in a John Carpenter movie.
The room was great and service was excellent. Very noisy on the 4th floor exterior room all night long on a weekend.. I requested a room with a view and got a view of the rundown buildingf to peo next to us and listene.
The staff was friendly and courteous. The entire stay was pleasant and we were well taken care of as guests.
We always enjoy staying at the US Grant. The staff is friendly the restaurant and bar are wonderful the location is perfect. The rooms are nice the beds are comfortable. The pillows and I would ask not to stay facing fourth Street again.
Elegant and plush surroundings, very comfortable bed, room was lovely with great amenities even though I had a single room. Great power breakfast meal!
The hotel is a historic landmark located near the Gaslamp district in downtown San Diego. The location is great for shopping, site seeing, and night life. The staff of the hotel was superb! A fantastic back drop for a romantic getaway.
Location Beds were terrible and room was small
Great bed Could hear doors closing and thin walla
Cool vibe. Great room and decor. Easy check in.
Enjoyed our stay with our 5 yr old. Very courteous staff, local amenities, and close Seaport Village and other site seeing entertainment. Now a favorite, will definitely stay again in the near future.
It was a wonderful expeeience from the moment we walk in to the time we left. It's a beautiful hotel with a wonderful staff. The Spa Suite was a little plain in appearance for a luxury hotel but the therapist was excellent.
The rooms were big and the decor was very nice. The staff were great and the location was perfect for visiting San Diego. The charge for parking is too high. We parked on nearby streets for a tenth of the cost.
it's a great location. Easy access to any part of sd. Our neighbors were partying until 4 am despite complaints. Hotel did not do anything about it.
friendly staff, very clean rooms, beautiful view, accessible inconvenient parking fees for valet, no fridge in rooms, pricey
Its was clean staff was amazing I have nothing that we didn't like
Very clean, comfortable bed, nice staff, perfect location, and great view from the 17th floor. N/A
The room was clean and well laid out. The bed was comfortable, and the windows was nice and big. The bathroom stayed humid/moist for a long while after taking a shower.
Very friendly and helpful employees everywhere! Need better nacho chips
Loved the location, bed, look and feel of the room, and the staff. I stayed in a water facing room with a (sort of) balcony on the 20th floor. It was a tremendous view I had a fantastic time. Couldn't possibly be closer to gas lamp district The room was a bit small and unequipted for the price per night. No microwave or refrigerator unless you call and ask for one to be sent up which was a bit tedious. Overall only complaint I could have
Solid hotel as always Front desk clerk who checked us in was not professional and quite curt. Train your staff for those who travel far distances who deserve a little common courteously, will you?
Facilities were very well kept. Room was very nice, and looked out over the Bay Area. Great location to GasLamp Quarter, restaurants, and connects to Petco Park. Great proximity to the convention center. Staff was accommodating. Concierge and valet staff were very knowledgeable on good places to eat/see in San Diego and other surrounding vicinities such as La Jolla, Coronado, etc. Also, got a little discount on zoo tickets by purchasing them at the hotel. Valet parking is a little steep. They charge $40.00/day. I agree they should charge for the service as its quicker and easier for someone to park your car and bring it to you, but $40.00/day is a little high. On the upside, you can use it as much as you want.
Staff was very courteous, rooms were clean and well stocked, beds were comfortable and had clean sheets. Clise to bars and restaurants. Overall very comfortable. Location is a bit far from the beach
Staff were very nice. Clean hotel. Very accommodating I got charged $42 fot valet parking. Valet parking should be free. You are already spending money in staying in that hotel why wouldn't the valet parking be included?? That's one thing I was Not happy about.
I love everything about this hotel! From the location, the rooms, the staff, the bar and restaurant, to the new friends I made.
The staff was very nice and friendly. They wanted to know where we were from and why we were there. As it turned out we told them that we were there celebrating out 44 wedding anniversary. When we got back to the room, after dinner, there was a bottle of wine and 2 lovely glasses waiting for us (compliments of the hotel). A totally nice stay. We will recommend the hotel if asked. We have already told several people what a great stay we had. The security is very good. My wife likes to use the stairs for the exercise. They were meant to be fire escapes and exit outside and require an employ to enter from outside.
I love the location! The view was pretty good. Loved the room. I'm a huge fan of Aveda products and for them to have them there, was a huge plus! The friendly staff was great. Always greeting and always smiling. And the price was good. Great place to stay. Not a big fan of $40 valet parking. I didn't like that they didn't offer smoking rooms. Also, I didn't like that you couldn't vape up stairs at their rooftop bar. Why we left to another roof top bar that did allow vaping. That was kind of a bummer.
It was a beautiful, well managed and well located hotel I did not like that when I booked it said parking was an amenity. That made it seem like it was included. It would have been helpful to know that it only offered valet parking that is $41/night. That was a big shock when we arrived and a bit upsetting it was not mentioned before we booked
pretty clean place, very good location, very good value for a money. Valet scratched a bumper on my car, they took responsibility for it right a way, absolutely no questions asked. They had their report when checked in, all paperwork ready, and handled the accident in a best way. Offered as a 4 star hotel. IT IS NOT A 4 STAR IT IS A 3 STAR!!! Does not have a pool or a Jacuzzi. Asked for a housekeeping twice, room was never cleaned up, called for a 3rd time, they said "crew has gone home" but we can send you some towels... . That's when I expected to stay in a 4 stare hotel. Valet took 30 min to bring a car. Bumper got scratched.
The desk staff was friendly and helpful. Rooms were nice and clean. Relevant and modern decor. Rooftop bar is nice with a great view into the stadium. Would stay again for sure.
The room and view we're great. Very clean and the bed was extremely comfortable, I took pictures of the label to buy the same mattress for my self. The valet parking Was over priced at $41/day. Especially since there is a garage 3 blocks away that is only $15/per day but I had a broken ankle and had to use their valet parking. Most of the time had to wait over 20 min one day they misplaced my car after about 45 min had to go with the valet to find my car in the garage. To the hotel's credit they were very apologetic and comped my valet parking fee for my entire stay so they still have good customer service in my book.
Beautiful room (upgrade) Great location Friendly and helpful staff Excellent upkeep Parking is high... better to use taxi/uber
Very dog friendly, friendly professional staff,comfortable spacious room
I paid 42$ for valet because i didn't want to walk the 2 blocks away for self parking that cost 30$. It isn't the amount that bothered me the valet scratched my brand new 2016 highlander. None of the valets fessed up and I didn't notice until after i checked out and drove off.
Clean, great location, nice room and a modern feel. Valet is 41 bucks... Give me a break. Parked a block away for $15
The hotel was clean and modern, what I would expect from a down town hotel. There was advertised parking but it was valet and an extra 40+$. Nothing extravagant, aveda products, ample space, modern touches, restaurant and bar on site. In gaslamp quarter perfect for walking any where. Every thing was clean No parking, they have valet. It's 40+$. Views of other buildings, down town standard. Thermostat didn't bother me, but was a bit warm for my partner.
Proximity to downtown SD. No pool, no airport shuttle.
The amazing view, the helpful and friendly staff, and the amazing deal!
The room was very comfortable and had a nice layout.
the bed was very comfortable. The restaurants and lounge were enjoyable.
I was very satisfied, was even able to check in hours ahead of schedule and was upgraded to a better room. The location is fantastic as well as the view, staff was attentive and courteous, definitely recommend this place.
Not all staff was friendly, room wasn't thoroughly cleaned one day and Cafe and restaurants only open till 1pm. Also some staff gave poor directions as to how to get to places.
this Hotel is on nice area, walk distance to Midway museum & seaport Village, very convenience & we will definitely come back again for vacation!
Good value for you money. Very clean. Good facilities. Bed too soft, it is like it is just made entirely of pillow. I had some maintenance issues in my room, which they fixed, but they wanted me to move instead.
Clean friendly $44 parking cost and one way streets with only two valets
3 blocks from coaster, very comfortable, free shuttle to the airport, beds are fantastic They nickel and dime you for in-room wifi (seriously?)
Loved the staff. The woman at the front desk was super friendly and nice and her alone would make me want to come back and enjoy the Westin again!
Great location, clean hotel, GREAT bed. Best sleep I've had in a while. Bathroom was nothing to write home about and parking is a bit expensive
Rooms were good size with a nice view. Big screen TV. Downtown location near to attractions. Didn't sleep well because the mattress was a bit lumpy. Gave me a backache. The breakfast menu is pricey. $44/day for parking. Hotel like Westin should have free parking available for guests.
Front/restaurant staff very nice and attentive. Rearranged guest to accommodate special needs family member. Hot tub was nice. Bathroom very clean. Housekeeping glaring at husband when he asked a question, dirty blanket on bed, fairly certain that bedding is not washed regularly. Carpet dirtier than a simple vacuum can handle. Cramped space, especially bathroom. Tv nice, but small.
Nice older hotel, great value Was a bit noisy near the pool
Cute hotel. Nice pool/lounge area. Rooms were clean and comfortable although it did take quite a while for the A/C to cool down the room. Staff was friendly and helpful. Check in isn't until 4pm...that seems VERY late to me. I have never encountered a check in that late before. I understand that rooms need to be cleaned but if check out is 11....maybe that's just me. Luckily they were able to accommodate our early check in the weekend we visited. No continental breakfast that I saw, which was listed as an amenity.
Wasnt able to check in until after 5:00 PM. That, to me was unreasonable. Something to do with short staffed in the houysekeeping dept. I flew in from HNL via Seattle so was shelled and didnt appreciate waithing so long to get my room.
The staff, from the manager to the cleaning staff exceeded great. They were all so helpful, patient and went above and beyond helping us with ANY inquiries. The restaurant (mexican) and the Waffle Spot were both FABULOUS! I can't applaud the staff enough! The day we arrived San Diego was having the WORST rain storms in over five years! We requested an upstairs room due to the flooding. But the staff went above and beyond in getting us settled, provided extra requests from us with NO HESITATION! I would recommend the KINGS INN if you want open hospitality and NICE PEOPLE!
Rooms were standard, clean enough, beds comfortable enough, etc. BUT the waffle spot, now there's where this place stands out. Imagine the best waffles of your life, just a 2 minute walk from your room! Definitely the best part of the stay. Would highly recommend the blueberry waffles.
Rooms were clean and equipped with a/c. They also have a pool and provide coupons for Waffle Spot. Booked a king bed room and we were given two queens but room was really nice and clean so it wasn't a huge issue.
well maintained, even if dated noisy guests
Its only minutes from the beach and Sea World. Convenient location and affordable price makes it a value. Clean and interesting decor, even if a little cheesy. Very 1950s castle motif. , But the parking lot is so small you'll be lucky to get a spot at all, let alone next to your room. And I wish the bathrooms were human sized. I could barely turn around in there. Also there really isnt a continental breakfast, but I feel bad complaining about something I'd never use personally. All in all tho, I'd probably use them again.
The Staff is wonderful. The hotel is one of the cleanest I have ever stayed. Food was good and the Bartender fantastic. I highly recommend this hotel.
Close to old town and mission bay Free parking Pool is heated A little outdated Nice from freeway if your your faces freeway
Nothing went right and it continued even after we left the hotel
almost everything worked out just fine for us.. long line for happy hour.
Location, room separate from living area a huge plus. I booked over the phone directly with the hotel, what I was quoted over the phone was $100 more than what was emailed to me in my confirmation. I had to cancel, and was transferred to 3 people before I was allowed to do so. I was told there was Self-Park or Valet, upon arrival I was informed there is ONLY valet and it was $42.00. I was not informed that the hotel was under major renovations when speaking to the hotel on the phone either. "heated pool" was barely warmed up, more cold than anything. The parking felt like the biggest disappointment, especially being lied to over the phone.
Breakfast, as always, was good. We were not able to enjoy happy hour as we had another commitment. Location was great. $46/day for valet parking is ridiculous. Luckily we are Hilton Honors members, because $12.95/day for internet is also ridiculous. For the price of the hotel, internet should be included, and parking reasonable.
Choices to be green. Close to the convention center. Hours for the recreation area were limited.
Very friendly and helpful staff. The room was clean and large. The hotel location was ideal due to its proximity to different eateries and shops. I wish I had the time to enjoy a run near the waterfront which looked lovely. It was a little pricey at over $300/night, but then again it was Memorial Day weekend.
The staff is very friendly. The hotel is very clean. The free hot breakfast was good. The location is is great.
I was told there was Self-Park or Valet, upon arrival I was informed there is ONLY valet and it was $42.00.
The rooms are big, and the hotel close to a beautiful beach. The is a nice center of restaurants near the hotel The Peking in the hotel too expensive
Breakfast was good. Afternoon cocktails and snacks were a nice touch. Big, comfortable room. No drinking glasses in room. They charge for Wifi.
The breakfast. Didn't like the $40 night parking fee and I thought the customer service at the front desk was terrible.
Location After realizing I left a jacket in the closet, I immediately contacted the hotel to retrieve it. Two messages were left on housekeeping voice mail. Twice I spoke to front desk and was prommised missed a call back which never came. No manager was available at any time. After a day and a half I recieved a message from housekeeping that they didn't find it. The outcome would have been different had the front desk or management given quality customer service. I am a Hilton Honors member and frequent guest.
location was nice. Common areas beautiful. Staff helpful. Overall clean. In general, happy with our 1 night stay too celebrate anniversary Room on the small side, which was ok for our short stay, but not if you've got plenty of luggage. Some minor details could use touch ups (e.g., bottom corner of doors in bathroom chipped). Not sound proof.
Nice ambiance. Restaurant was great. Front desk service was very friendly. Being near the convention center it was a bit noisy and rooms that face the center courtyard are subject to echo of conversation late at night.
The location was fantastic, right in the middle of downtown. Walking distance from nearly everything. The price was significantly better than other much pricier hotels in the area. Staff were very friendly and helpful. The fireplace in the room didn't really work. The maintenance guy came to the room, but couldn't figure out how to fix it. Not a huge deal, but a bit disappointing. The ceiling above us was creaky... every time the people in the room above would move around the ceiling would creak and squeak. It was annoying, but otherwise the room was quiet.
You guys cancelled my reservation for a conference....... You guys cancelled my reservation for a conference....... :(
I liked the location, the decor, the patio dining, food, staff, price. Nothing.
Clean, nice, and elegant hotel. Great location to Gaslamp District near bars and restaurants.
Charming hotel with unique "old times" style with newer modern amenities. Their balcony rooms are beautiful and the beds are amazingly comfortable. Great location for gaslamp!
Very clean room, called for early check in. Gave us very a tiny beautiful room with balcony, great bar and wonderful breakfast. Valet was so expensive, fireplace never worked, our room was very very small. I did not get a call back from the lost and found. I left my personal pillow, called back twice they never responded. It was hard to sleep from the noise outside.
Really great location. We went for a date night and were close to great restaurants, nightlife and the mall. Really loved the Victorian feel Tiny room! No fridge in the room (sad to not store our dinner left overs)
I loved the whole experience! Friendly staff, helpful front desk and the rooms were SO beautiful! We will definitely be coming back :) I didn't like how short my stay was...nothing you could do! When we had brunch, I feel as though we could have had faster service but other than that the food was yummy and the space was beautiful!
Room nicely appointed and bed extremely comfortable The valet needs to bring his coffee with him at 7am or drink before he leaves home. I had to rustle him up to make an 8am appointment.
The whole experience was great. The room was perfect for the 2 of us and the gas fireplace was wonderful. We had a great view as well. The downstairs courtyard was gorgeous and I wish we had taken advantage of it more. The location was ideak, walking distance from everything we wanted and needed to do. The staff was super friendly and the room service was great. i would just suggest bigger pillows :)
Liked the views of the ocean and bay, staff were very friendly, loved the warm water in the pool
We had a great time. Daughters wedding was fabulous, every detail was handled beautifully. We had many out of town guest that were as pleased as we were!
Great value for the money! Lots of local activities to do on the property, and wonderful accommodations throughout. It's a great place to try Stand Up Paddle Boarding for your first time! Rooms are spacious if you get the suite, and we really loved the grounds! It's a tropical paradise! Well maintained! The restaurants are pretty good, we would recommend the Sunday brunch at Oceana! Also, take advantage of the Bahia Belle cruise in the evening hours. Unfortunately, when you make a late night request, the staff doesn't come up to your room and bring you whatever you need. Aka, we needed some late night towels and we were told to come down to the front desk (all the way from the tower rooms) and get them ourselves. This has never happened to me, especially at a "4-star" resort. In addition, I have been to many spas in my lifetime, and I felt that their spa treatment was very overpriced for the quality of massage received. Overall, we can't decide if we would come back because the positives were so great, and the negatives were so bad! We are 50/50.
Close to Pacific Beach The AC went out in our building they were not able to give us a different room. My 2 month old baby ended up with a heat rash it was terrible. Then the soap dish was covered in hair as the last customer shaved and tiny hairs were all over our soap. The humidity without an AC was unbearable. We paid way too much for what we got. Hotel did nothing about any of this.
They have the best beds and pillows! We liked the separate bedroom and living areas with refridge and coffee maker, which was easy to use and enabled me to make my morning oatmeal. Was nice to have a view of the Bay.
Beds are comfy, helpful and courteous staff, great location. All was great. No complaints.
Great location. Friendly Staff, Nice rooms. Paid Parking. Most spa functions are at additional costs.
Location is great right at the mission bay beach front and the oceana restaurant sits facing the mission bay beach. Staff is friendly at hotel as well as the restaurant. Stayed at the tower. While wifi connection was excellent and convenient, the rooms need update. In particular, the air conditioner (heater/cooler) spews out bad odor.
Quite Almost every thing but the most was the $20 parking charge. after $300 per night they ask me pay for the parking! !!!!!!
My boyfriend and I loved everything! The bed was comfortable, the room was spacious enough, the room service food was delicious. The internet never gave us any trouble. The pool was salt-water instead or chlorine and was a very comfortable temperature. The service from the employees was spot on, as well. We kept interacting with the same man at the front desk, and he was extremely helpful. The one thing that I didn't like was the hot tub: the water was just a smidge too hot for my comfort, BUT I was able to adjust to it after a few minutes. That's more of a personal preference kind of thing, I know plenty of people probably like a hot tub to be exactly that temperature or even hotter, so it's not really a complaint.
Under construction. Noise is unacceptable. Parking is a mess.
The moment you walk in it smells so amazing like really clean and has a great atmosphere. The staff is friendly and everything is so nice and modern. The room was a perfect amount of space for 4 and it had everything stocked. Parking is in a garage right next to the building and you feel very comfortable and safe. Will definitely be returning soon! :)
NOTHING! By far the worst hotel experience I've ever had. Weeks in advance I pre paid for two non refundable rooms, which were guaranteed by Kayak. I arrived and they only had one room and they oversold the hotel. I let my parents take the one room and the girl at the front desk seriously told my wife and I to sleep in our car. They then fought to keep all the money for the room and made up a lie about offering me a room at another hotel. This never happened. "Casa de rental car" doesn't count as a hotel room - I've never been more angry or offended by a hotel in my entire life. Complete snake oil salesmen. Don't go here after you paid for two rooms weeks in advance if you plan on sleeping in them - only pay if you want to be seriously instructed that they're sorry, even though you paid for two rooms they do t have any more and you're welcome to sleep in your rental car - but still pay them! I plan on filing a claim with the BBB for their fraudulent actions, along with a dispute on my American Express and I'd love to know how kayak will handle this.
Staff was very nice, welcoming and helpful. Location is great, in the center of mission valley. There was a bug in our room but they sent someone to clean our room while we were gone. They asked kids to leave pool area at 11pm but let us stay a bit longer which was nice since kids were a bit loud. Comfortable bed. A bug in our room. Parking = $$$.
Very close to where we went ( Sea World, San Diego Zoo and Balboa Park). Nice mall nearby. We couldn't figure out how to undo the bathtub drain but someone came by right away to help us out.
the location no refregation on the room and save box
The room and bed return my depositl Return of deposit
I love the location! There are many shopping centers near by and everything else is pretty close as well. The hotel was also very nice and had a nice staff. I didn't lik that the housekeeper kept knocking and knocking at 8 am trying to clean our room when we were sleeping.
I felt comfortable, secure and very quiet to rest with a nice view. Location is very convenient for different purposes. I liked all
Great bar and dining staff! Parking is not ideal and excessive costs!
Conviently located and though it iis next to hwy our room was quiet, beds amazingly comfortable from the bedding to the mattress. The hotel staff in all.areas ie registration, restaurant, service help were all friendly and helpful. The hotel amenities such as pool and gym are also very clean.
The staff were so helpful and willing to accommodate us! We arrived around 10 am because of an early flight and they checked us in at that time which was great since we had a wedding to attend in the afternoon! Everyone was very friendly and pleasant. Unfortunately the pool was closed while we were there for renovation.
Definitely enjoyed the room, fit for two couples. Super comfortable and great ambiance. The pool was the best part even though I didn't get to swim in it cause I was too busy sleeping on the hammock. This hotel was so close to all the main places we wanted to go, only about 10-15 mins to Gaslamp, not too far from beaches and surrounded by great restaurants which is mainly all we did!
Quick check in
Front desk gave me free wifi The heater turned cold in the evening. I was sick the following 3 days.
The lemonade on arrival was very nice and the movie screening at the pool was awesome.