Staff was great, hotel was very well kept They do not offer rides to the airport which was very inconvenient.
The location is best and spaces in the hotel is confortabla. The staff my registreicion is verry bat the person in the frot desck is despotic and stupid very bat experenccie
Staff was super friendly and helpful. Rooms were nice and clean. Good location and free parking! No complaints
This hotel is very clean and workers were very friendly and helpful! Just wish they have a restaurant inside.
Parking was free and plentiful. Beds were very uncomfortable and the pool was small.
Loved the price we got through kayak! This hotel felt like one of the expensive all inclusives. Location was get, easy on and off of the highway, short drive to all attractions! Restaurant on the property was expensive, very poor service and had live music that was TOO loud.
The price was good and the hotel was nice. Per the Hotel, none of my specific requests made it to them. I was part of a large group heading to Baja to ride off road motorcycles. I was splitting the room and had booked a double and requested it to be on the first floor near the parking lot, as we needed to bring bulky gear into the room at night and I wanted to be near the trailer filled with motorcycles. When I arrived a single was booked on the fourth floor. I was able to get what I needed but not without a bit of stress and a bit of attitude from the front desk. He said "The only request we got from your on-line company was that you needed a room." It all worked out in the end.
Just returned from a week long vacation in San Diego. A friend suggested we stay at the Marina Gateway Hotel. Best tip yet...the staff was friendly, the rooms were very clean, and all of the amenities were in good working order. Only drawback was no continental breakfast in the morning, but there was a nice restaurant across the parking lot. I would suggest this hotel to anyone:)
I liked the room. It was clean and relaxing. I don't know why I had to pay extra $30 and house keeping didn't clean our room.
Loved the cleanliness and acces to freeway, lounge, bar, parking availability, and restaurants near by. Music from lounge across hotel was too loud. Difficult to sleep early evening. Nonetheless, great place.
The staff was very helpful and David the shuttle driver was excellent! It was clean and close to the transportation in to downtown San Diego. The bath room needed a fan as it got very foggy when taking a shower!
Reservation not acknowledged at respective hotel...put on hold by customer service for over an hour! Will not use Kayak app in future!
Nice soft bed Noise from freeway, bathroom toilet didn't work right
Room was clean, it was reasonably priced. One bed was like a fold out. The other was normal.
I was very upset that I was told there would be a free airport shuttle and once I got there I found out that was not the case. That is the only reason I picked that hotel. I had to spend an extra $30 to get to the airport. The room had a very bad smell and when I complained to front desk they didn't do anything about it. Also there were 2 occasions that someone tried to open my door so I could not sleep. I just had surgery and was not feeling well and this was a very unpleasant experience.
Scary! When I checked in, I noticed it being old and it in a bad part of town, but I didn't anticipate the night I was in for. I was awakened by an all room / all floor party. The room doors open to the exterior with balcony corridors to lead you to the elevator on all floors. So, you could hear everyone from all floors involved in the after hours event. I had a really early flight to leave for in the morning and needed to get out of my room. I had to call security to escort me down. I am glad to be out of there.
I like the friendly staff & over all clean rooms. Great for the price. I didnt like that i had stayed their two different nights & the second time the rooms headbored was tacky & the tub had a peal
i forgot my charger & call back just few hrs latter,they told me that there is nothing in the room.so some one of staf told my charger.
There was hair in the sink and bathroom walls once I got into my room
The staff was very nice. The toilet jiggled. The bathroom door was warped and hard to close.
I love that it was so clean and the staff was very nice. The hotel was very close to the convention center.
Hot shower is the only real good thing that came from this stay. Noisy area and crabby guest. Hotel is old and needs serious upgrades. Especially a cleaning detail of its halls and stairway. Smelled like mold in the room and urine smell in the stairwells. Elevator broke during our stay and a woman and kids were stuck. Firefighters had to come and rescue the guest. So the stairway was the only option. For my family and I we had no issues with some extra PT because my we were on the 5th floor. But other guest that were on the heavy side complained and yelling when taking the stairs. In closing the price to value wasn't worth it. With taxes the final price per stay should be no more that $65. Felt like a big motel 6 style place.
The view of the navy ships.
the staff was very helpfull and very friendly,we got great advice and directions, what to see in San Diego. The room very nice big and clean ,so was the entire hotel. The hotel is close to the freeway and close to restaurants and the city judging by the pics on the webside we expected the Pool some how more in a back jard setting and the hotel property much larger,Garden Like. However it would not stop me from coming back again.
Room was very clean, complimentary breakfast was good. Staff was very friendly. Rooms are very quiet, the hotel is back from the street so you do not hear street traffic noise. The pool and hot tub were both small and somewhat disappointing. The weater was cool so we didn't use too much.
Bed was great...firm mattress, and room was clean. Check-in could be a bit improved. Slow, distracted employee.
Our checkin was quick and we love the location. I expected room to be a little cleaner for what we paid...
Views Large king bed Activities in and around Near gas lamp District Self parking fee - 35 (50 deposit) Better soundproof doors closer to elevators Near gas lamp district
Unlimited Access To EVERYTHING FUN Leaving
View. Room size. Location. When I woke up in the AM i noticed my iPhone was covered in dust. I then noticed the desk with my black laptop, across from the air conditioning vent was also covered in dust particles. This is a big deal for me because I have a dust mite allergy, but still have never seen this level of dust collect just overnight. I think the air filter vents in these rooms are very very dirty and just blow dust all night as Long as the AC is running. I was extremely congested all day due to my allergy and had a hard day networking at my convention. Also, the TV service this day and age is sub-poor. No guide and some of the channels didn't work "no signal".
- Great location - Great drinking & dining options - Great interior design and decor - Clean - Loud guests after 10pm - A little on the expensive side - Add-on expenses (parking, water, etc)
We immediately felt welcome as Rob at the front desk gave us information about the facility and its surroundings. He gave us a corner room near the top with spectacular views. We got two beds which is plenty of room for family of four. Inside the room there is is luxurious atmosphere with open space. There is also Keurig with Starbucks coffee. Overall clean and modern, with even electronic shades. I have stayed at plenty of upscale hotels and this is the best by far. The location is the best. I went jogging at the lovely Seaport Village right next to it. The Gaslamp Quarter is also near. Overall an excellent place and we would definitely come back!
Everything! Service and location was best Dusty room
The decor was amazing throughout the hotel. The foyer/lobby was stunning along with the rooms. We stayed in the Harbor Tower on the 23rd floor. The view was spectacular. The staff were very friendly and accommodating. The only problem we had was with our TV to where we couldn't order movies one night. The night manager gave us a $100 credit which was very satisfactory. I would definitely stay here again. The food at the Market wasn't good. I had a turkey sandwich from the refrigerated section and the bread was very stale. My wife ordered a bagel with cream cheese and she could hardly bite into it.
Great location, we had a beautiful view of the water and of the pool area. The pool was very nice as were the hot tubs. The room was very clean and spacious and the staff was very polite. And I did not have to wait long for an elevator. The only issue we had was that our parking pass was note coded so we were unable to exit the garage. The staff quickly corrected it thouh.
Facilities Location & price.
The view They changed $47 for parking
Location is great being right off the bay, convention center next door. Views of downtown and Coronado island were stunning from our room. Parking runs between $30-$40 per night, which wasn't included in the original booking costs. On site restaurant had bad reviews; fox bar was decent.
Oh the views from the rooms on the upper floors are incredible. Rooms are average size, and much smaller than the Marriott and Hyatt which are close by. Parking $35 a day what a ripoff. My daily rate for the car rental was less. It was difficult to find the Fox Sports Bar as you had to go outside. Hotel needs to have better signage.
Location Given room with bad view. When others were available with good view.
We loved the location and he cleanliness. It was very quiet and the room was extremely comfortable! We did like the view but wished there were more pictures online so you can get a good feel of the view you're paying for. I believe it would be helpful for further bookings.
View from room was spectacular . Beds very comfortable Booked a view room on line requested a refrigerator got to hotel was told that I did not book that room and it would be $ 35.00 dollars more a night for view room . No refrigerator. 2 days without housekeeping had to call front desk to get room cleaned.
Clean and comfortable It would appear people mostly come here too party. The first night there was a party at a the end of the hall and a large case of empty beer cans in the hall in the morning. The second night We were woken at about midnight to screaming and carrying on outside our room, literally outside our room. We asked the partiers to be quieter but gave up when we saw it was > 15 people in the hallway. They quieted down at 0300.
Nice, clean room. Nice hotel. I would go back, but hated paying $35 for parking!! Parking is WAY too expensive!!
Well kept room Terrible wi-fi and 17USD / day upgrade is utterly ridiculous
Can't beat the view! We have stayed numerous times, always a good experience.
It is on the bayfront and has restaurants and close to Gaslamp. On the first morning of our stay, the housekeeping supervisor with her clipboard came banging at our door at 8am. She didn't stop until we jolted out of a deep sleep to answer the door. When we came to the door she pretended not to speak English. The parking is $35/day. There is no fridge in the room. The duvets had stains and smelt bad.
The locations was great next to the convention center and Gas Lamp. Also close to food and shops. Clean, renovated and felt luxurious.
Located with in walking distance to the Gas Lamps District, Petco Park, water front and many more areas that I like. Clean rooms and friendly staff. Every year me and the wife go on a little get away and we always stay here.
Et mindre men velindrettet værelse på hotel tæt på shopping og masser af restauranter. Imødekommende og servicemindet personale.Glimrende restaurant i stueetagen, hvor vi spiste god morgenmad begge dage. Personalet på restauranten var også imødekommende og servicemindet. Restauranten var åben hele dagen, men vi prøvede den kun til morgenmad. Vi havde værelse på bagsiden, så vores udsigt var baggårde,tage.
Hotellet fungerede absolut fint til vort formål, at være turist i byen og i omegnen.
Vi blev mødt med god service, forslag til aktiviteter under vores ophold og da jeg blev syg, sendte de et bud til apoteket. Det er virkelig lækre værelser, som dog er lidt små.
The location, staff, atmosphere spectacular customer service. The pool area was heavenly. I wasn't able to stay forever.
Option for self parking with option to come in and out. Great fitness area and pools. A little pricey. Internet charge.
Large clean room, good views, many on-site amenities shops and restaurants, great location, helpful efficient staff. Expensive rooms, extra charge for internet, no ventilation fan in the bathroom.
Love the pool area, felt as if I where in an all-inclusive-resort. Like that the Boardwalk was just steps away. Would definitely recommend this hotel I stayed on the South Tower, did not like the construction noise and sight of construction
Nice grounds, hotel staff very friendly. While on vacation being woken up at 4:00 am and 6:00 am every morning due to construction work being done on the expansion of the conference center was a bit maddening. I got the impression that they were behind schedule due to the 3:30 am dumpster clean out. The services at the one and only restaurant was very poor. Complete mayhem in the understanding of the services due to poor management, Often times we would have to go look for a server to get a drink at the lounge area.
Location Family friendly Great staff Would definitely stay there again! Self parking is horrible. Valet parking is $45 a night.
Experience was great
The hotel was clean, comfortable, and the service was good. The facility is very nice and the location is prime. Everything was overpriced. Valet was $47 a night ($35 for self parking), the hotel charged an extra $12 for Internet service, and the room service arrived in a paper bag and plastic cups (very disappointing).
Beds were comfortable. Concierges were all great -- friendly, knowledgeable and helpful. Pool was lovely, view was lovely. Nice pre-set videos for fitness classes. I did the yoga. Balcony quite small. Restaurant nice for breakfast buffet but dinner wasn't very good.
As a young couple, we have not stayed at many nice hotels. This was a very refreshing look into the "adult" world, and truly sets a precedent for what a well put together hotel looks like. No complaints whatsoever.
Great gym; liked having Starbucks in hotel. Great location. Construction site. Hallways super narrow. Bathrooms small. Will be nice to see it in a year from now
The location and the view of the room Subaverage room. The price of the room and the room itself does not match. Small beds, small bathroom, small sink area, not a luxury hotel, less than average room.
Location, room separate from living area a huge plus. I booked over the phone directly with the hotel, what I was quoted over the phone was $100 more than what was emailed to me in my confirmation. I had to cancel, and was transferred to 3 people before I was allowed to do so. I was told there was Self-Park or Valet, upon arrival I was informed there is ONLY valet and it was $42.00. I was not informed that the hotel was under major renovations when speaking to the hotel on the phone either. "heated pool" was barely warmed up, more cold than anything. The parking felt like the biggest disappointment, especially being lied to over the phone.
The breakfast. Didn't like the $40 night parking fee and I thought the customer service at the front desk was terrible.
Location After realizing I left a jacket in the closet, I immediately contacted the hotel to retrieve it. Two messages were left on housekeeping voice mail. Twice I spoke to front desk and was prommised missed a call back which never came. No manager was available at any time. After a day and a half I recieved a message from housekeeping that they didn't find it. The outcome would have been different had the front desk or management given quality customer service. I am a Hilton Honors member and frequent guest.
The staff is very friendly. The hotel is very clean. The free hot breakfast was good. The location is is great.
Choices to be green. Close to the convention center. Hours for the recreation area were limited.
almost everything worked out just fine for us.. long line for happy hour.
Breakfast, as always, was good. We were not able to enjoy happy hour as we had another commitment. Location was great. $46/day for valet parking is ridiculous. Luckily we are Hilton Honors members, because $12.95/day for internet is also ridiculous. For the price of the hotel, internet should be included, and parking reasonable.
Very friendly and helpful staff. The room was clean and large. The hotel location was ideal due to its proximity to different eateries and shops. I wish I had the time to enjoy a run near the waterfront which looked lovely. It was a little pricey at over $300/night, but then again it was Memorial Day weekend.
Breakfast was good. Afternoon cocktails and snacks were a nice touch. Big, comfortable room. No drinking glasses in room. They charge for Wifi.
I was told there was Self-Park or Valet, upon arrival I was informed there is ONLY valet and it was $42.00.
The rooms are big, and the hotel close to a beautiful beach. The is a nice center of restaurants near the hotel The Peking in the hotel too expensive
Nothing went right and it continued even after we left the hotel
The bed was very comfortable and my view was amazing! One of my towels was dirty upon arrival.
The Woodstock suite was awesome the room with balcony was great. The restaurant Mary Janes was very good and Robbie the concierge was very helpful. Fun place to be After checking in and not an early check in were were barged in by the cleaning staff. That could have been embarrassing, right! Then I get an email a day after checkout with a 93.00 minibar charge we took 2 waters and two beers, even at crazy assed minibar prices that doesn't add up to 93.00. It is disappointing because we really had a good time and I like the hotel and their staff, but I don't like being screwed!
Stop charging resort fees. Include microwave and minifridge in each room.
The room decor and layout was very modern and had a nice feel to it.The staff was very friendly and nothing but helpful when needed. Couldn't have asked for better service. The mattress was a bit too soft for my liking. Also the walk in shower looked great and the dual shower heads were nice but it caused large amounts of water to pool up where you're supposed to dry off
Nice Location High price
Tech /music accesbility. Hospitality. Clubs, bars, and restaurant in the building Price for parking
Location was great. Right at the start of the Gaslamp District. Walking distance to many great restaurants and bars. Close to the baseball stadium. Staff was friendly and offered good suggestions for dinner. Gym was nice. Arrived on the day of a baseball game. Road closures made it difficult to get to the valet drop off point. Valet only. Cannot park your own car. Wish the hotel room was more clean. Lots of items in the room (i.e. Snacks and items for purchase) that hadn't been swapped out in a long time. For a 4 star hotel I expected a little more. Room needed a refresh - signs of wear and tear.
Location is excellent - in the heart of Gaslamp Quarter, actually right next to the Gaslamp sign. Pretty good view depending on where the room is located. Direct exits to 5th Ave, 6th Ave, and L St is a nice added convenience. Studio King room was great - clean, modern decor, comfortable bedding, great bathroom with rainfall and standard shower head, iPhone 5+ dock, good channel selection on TV. Lobby and surrounding have nice, clean, modern decor. After housekeeping, we found that the original iPhone dock we were provided was switched for a different model. The original one was better for us, as we could directly mount the phone for charging without a cable needed. The newer model required a cable, which we didn't have. Called the desk and they didn't know why it was switched, and said they'd follow up to resolve the issue... they never did. Overall, staff is not the most helpful.
Fine hotel Was charged for a king suite and received a regular room. Haven't received the credit yet.
The exhaust fan in the bathroom was so loud that it disturbed our sleep even with the door closed.
Great location, great staff, clean, funky and fun. Rooms are small and water pressure sucks.
Elegant and plush surroundings, very comfortable bed, room was lovely with great amenities even though I had a single room. Great power breakfast meal!
Cool vibe. Great room and decor. Easy check in.
The rooms were big and the decor was very nice. The staff were great and the location was perfect for visiting San Diego. The charge for parking is too high. We parked on nearby streets for a tenth of the cost.
The staff was friendly and courteous. The entire stay was pleasant and we were well taken care of as guests.
Enjoyed our stay with our 5 yr old. Very courteous staff, local amenities, and close Seaport Village and other site seeing entertainment. Now a favorite, will definitely stay again in the near future.
We always enjoy staying at the US Grant. The staff is friendly the restaurant and bar are wonderful the location is perfect. The rooms are nice the beds are comfortable. The pillows and I would ask not to stay facing fourth Street again.
Great bed Could hear doors closing and thin walla
The room was great and service was excellent. Very noisy on the 4th floor exterior room all night long on a weekend.. I requested a room with a view and got a view of the rundown buildingf to peo next to us and listene.
It was a wonderful expeeience from the moment we walk in to the time we left. It's a beautiful hotel with a wonderful staff. The Spa Suite was a little plain in appearance for a luxury hotel but the therapist was excellent.
Location Beds were terrible and room was small
The hotel is a historic landmark located near the Gaslamp district in downtown San Diego. The location is great for shopping, site seeing, and night life. The staff of the hotel was superb! A fantastic back drop for a romantic getaway.
Functional and clean rooms, all amenities available. Excellent location for conferences in convention center or one of the large surrounding hotels. As expedia costumer typically placed in one of the less favorable rooms (in this case above the pool bar, whci was used for evening and morning events with music) Pricey food and drink items in the hotel (e.g. bottled water 7$) One of the access paths for baseball games is through the hotel, hence before and after games the business center and gym are virtually unusable.
Very clean, comfortable bed, nice staff, perfect location, and great view from the 17th floor. N/A
Loved the location, bed, look and feel of the room, and the staff. I stayed in a water facing room with a (sort of) balcony on the 20th floor. It was a tremendous view I had a fantastic time. Couldn't possibly be closer to gas lamp district The room was a bit small and unequipted for the price per night. No microwave or refrigerator unless you call and ask for one to be sent up which was a bit tedious. Overall only complaint I could have
I love everything about this hotel! From the location, the rooms, the staff, the bar and restaurant, to the new friends I made.
Facilities were very well kept. Room was very nice, and looked out over the Bay Area. Great location to GasLamp Quarter, restaurants, and connects to Petco Park. Great proximity to the convention center. Staff was accommodating. Concierge and valet staff were very knowledgeable on good places to eat/see in San Diego and other surrounding vicinities such as La Jolla, Coronado, etc. Also, got a little discount on zoo tickets by purchasing them at the hotel. Valet parking is a little steep. They charge $40.00/day. I agree they should charge for the service as its quicker and easier for someone to park your car and bring it to you, but $40.00/day is a little high. On the upside, you can use it as much as you want.
Staff were very nice. Clean hotel. Very accommodating I got charged $42 fot valet parking. Valet parking should be free. You are already spending money in staying in that hotel why wouldn't the valet parking be included?? That's one thing I was Not happy about.
friendly staff, very clean rooms, beautiful view, accessible inconvenient parking fees for valet, no fridge in rooms, pricey
The room was clean and well laid out. The bed was comfortable, and the windows was nice and big. The bathroom stayed humid/moist for a long while after taking a shower.
it's a great location. Easy access to any part of sd. Our neighbors were partying until 4 am despite complaints. Hotel did not do anything about it.
Its was clean staff was amazing I have nothing that we didn't like
Solid hotel as always Front desk clerk who checked us in was not professional and quite curt. Train your staff for those who travel far distances who deserve a little common courteously, will you?
Staff was very courteous, rooms were clean and well stocked, beds were comfortable and had clean sheets. Clise to bars and restaurants. Overall very comfortable. Location is a bit far from the beach
Beautiful room (upgrade) Great location Friendly and helpful staff Excellent upkeep Parking is high... better to use taxi/uber
I love the location! The view was pretty good. Loved the room. I'm a huge fan of Aveda products and for them to have them there, was a huge plus! The friendly staff was great. Always greeting and always smiling. And the price was good. Great place to stay. Not a big fan of $40 valet parking. I didn't like that they didn't offer smoking rooms. Also, I didn't like that you couldn't vape up stairs at their rooftop bar. Why we left to another roof top bar that did allow vaping. That was kind of a bummer.
I paid 42$ for valet because i didn't want to walk the 2 blocks away for self parking that cost 30$. It isn't the amount that bothered me the valet scratched my brand new 2016 highlander. None of the valets fessed up and I didn't notice until after i checked out and drove off.
Very dog friendly, friendly professional staff,comfortable spacious room
The hotel was clean and modern, what I would expect from a down town hotel. There was advertised parking but it was valet and an extra 40+$. Nothing extravagant, aveda products, ample space, modern touches, restaurant and bar on site. In gaslamp quarter perfect for walking any where. Every thing was clean No parking, they have valet. It's 40+$. Views of other buildings, down town standard. Thermostat didn't bother me, but was a bit warm for my partner.
The room and view we're great. Very clean and the bed was extremely comfortable, I took pictures of the label to buy the same mattress for my self. The valet parking Was over priced at $41/day. Especially since there is a garage 3 blocks away that is only $15/per day but I had a broken ankle and had to use their valet parking. Most of the time had to wait over 20 min one day they misplaced my car after about 45 min had to go with the valet to find my car in the garage. To the hotel's credit they were very apologetic and comped my valet parking fee for my entire stay so they still have good customer service in my book.
It was a beautiful, well managed and well located hotel I did not like that when I booked it said parking was an amenity. That made it seem like it was included. It would have been helpful to know that it only offered valet parking that is $41/night. That was a big shock when we arrived and a bit upsetting it was not mentioned before we booked
Proximity to downtown SD. No pool, no airport shuttle.
Clean, great location, nice room and a modern feel. Valet is 41 bucks... Give me a break. Parked a block away for $15
The desk staff was friendly and helpful. Rooms were nice and clean. Relevant and modern decor. Rooftop bar is nice with a great view into the stadium. Would stay again for sure.
Location We booked in advance and were told that the best price was around $258.00 a night,Big Lie. On the day of the trip your site said the rate was $158.00 and the next day it said $148.00. We asked to have our rate adjusted and were told that they had no responsibility as your site collected our money and paid them. Your statement about having the "BEST DEAL" was a total lie. I will never use your service again and I will warn everyone I know about your deception. We were overcharged about a $100.00 a day and stayed at the hotel for five nights YOU OWE US $500.00.
The staff was very nice and friendly. They wanted to know where we were from and why we were there. As it turned out we told them that we were there celebrating out 44 wedding anniversary. When we got back to the room, after dinner, there was a bottle of wine and 2 lovely glasses waiting for us (compliments of the hotel). A totally nice stay. We will recommend the hotel if asked. We have already told several people what a great stay we had. The security is very good. My wife likes to use the stairs for the exercise. They were meant to be fire escapes and exit outside and require an employ to enter from outside.
Dirty bathroom...T.v. cable wasn't working...Wi-Fi poor connection
Friendly staff and ease of location to interstates and Old Town. It was old, not updated in last 15 years. Still had a tube TV. Door opened to parking lot. Daylight coming in under the door. Table in room was all scratched. Did not feel safe. The tub was in very rough shape. Yuck!!! Don't stay here. Needs to be updated!!!!
The word resort has nothing to do with this Hotel ! Dirty rooms, Toilet NOT working, Customer service Worst ever ! I will never book with "Hotel" or You guys kayak first and Last ! Thanks BUT NO thanks
It was clean and cheaper, but that was all I can say. Thin windows next to the freeway. It was really loud. Bed was ok, no hot water. The electrical outlets were old and my charger fell out of the socket so I couldn't charge or use anything. Internet didn't work.
Mostly everything was ok. The outlets didn't fit right when trying to plug in too loose.
Laundry and pool area. Very clean! Thank you.
It was right off the highway & looked like a good stopping place foe my cross-country move. There was black mold growing along the walls, white stains in the carpet, and a soiled chair. The tubs drain was clogged as well, filling up the tub with blueish water during a shower. I was by no means expecting luxury, but the condition of this room was appalling. Staff didn't seem the least bit concerned, and management has not responded to my concerns. The state health department should shut this place down.
The rooms were dirty. Showers and toilet looked unclean. Carpet was sticky. Only stay here if you really cant afford anything better. Dog poop all over the grounds/grass, wasnt picked up. Was not a "RESORT" as titled.
The staff was excellent. Very friendly and helpfull. We had drinks in the bar after we arrivedwhich was right on site. The appetizers were an excellent value and we made dinner out of it. The place is really very dated. The biggest issue we had was that the room was very dirty. Hair all over the vanity top and dirt on the other table tops. It was really gross and becuase of, and only because of, thta my wife says she will not come back. It's to nad because all of the other aspect of this location make it a real bargin.
The room is big and has a lot of space Is too noisy people smoke just outside the room and loves to talk a lot during night time but we get what we pay for
Great location, just a few minutes from most tourist locations. Nice cozy restaurant and pool. Great beer and happy hours with pool When we got there, they gave us a room that smelled like wet dog, probably cause they saw my as a young college kid and thought i wouldnt care; i asked for a room change and they switched us to a way better and cleaner room. The toiler pump was broken though, so we had to call for a plumber at midnight. Next day, the we came back from Seaworld and the maids didnt even clean the room, they left us a couple of dry towels hanging on a chair while leaving the wet/dirty towels on the ground and the bed unmade. I called front desk the complain and they said "i apologize, i dont know whats going on today" so they just sent more dry towels, the bed was left unmade.
It was not what I'm accustomed to
Loved the staff. The woman at the front desk was super friendly and nice and her alone would make me want to come back and enjoy the Westin again!
Good value for you money. Very clean. Good facilities. Bed too soft, it is like it is just made entirely of pillow. I had some maintenance issues in my room, which they fixed, but they wanted me to move instead.
Good location, nice staff, rooms are clean, bed is VERY comfortable. The hotel feels tired. Decor, common areas feel like they haven't been touched in decades. The neighborhood is even worse, though. You literally have to walk around homeless people to get to business meetings. After sundown, there's no one on foot except homeless people. The hotel attracts a lot of airline crews. Not sure what to make of that.
I was very satisfied, was even able to check in hours ahead of schedule and was upgraded to a better room. The location is fantastic as well as the view, staff was attentive and courteous, definitely recommend this place.
this Hotel is on nice area, walk distance to Midway museum & seaport Village, very convenience & we will definitely come back again for vacation!
Clean friendly $44 parking cost and one way streets with only two valets
the bed was very comfortable. The restaurants and lounge were enjoyable.
Rooms were good size with a nice view. Big screen TV. Downtown location near to attractions. Didn't sleep well because the mattress was a bit lumpy. Gave me a backache. The breakfast menu is pricey. $44/day for parking. Hotel like Westin should have free parking available for guests.
3 blocks from coaster, very comfortable, free shuttle to the airport, beds are fantastic They nickel and dime you for in-room wifi (seriously?)
Not all staff was friendly, room wasn't thoroughly cleaned one day and Cafe and restaurants only open till 1pm. Also some staff gave poor directions as to how to get to places.
The amazing view, the helpful and friendly staff, and the amazing deal!
Great location, clean hotel, GREAT bed. Best sleep I've had in a while. Bathroom was nothing to write home about and parking is a bit expensive
The room and bed return my depositl Return of deposit
Staff didn't follow through on some very basic requests, like putting a bill under my door or moving an illegally parked bus so that guests could get to the parking garage.
NOTHING! By far the worst hotel experience I've ever had. Weeks in advance I pre paid for two non refundable rooms, which were guaranteed by Kayak. I arrived and they only had one room and they oversold the hotel. I let my parents take the one room and the girl at the front desk seriously told my wife and I to sleep in our car. They then fought to keep all the money for the room and made up a lie about offering me a room at another hotel. This never happened. "Casa de rental car" doesn't count as a hotel room - I've never been more angry or offended by a hotel in my entire life. Complete snake oil salesmen. Don't go here after you paid for two rooms weeks in advance if you plan on sleeping in them - only pay if you want to be seriously instructed that they're sorry, even though you paid for two rooms they do t have any more and you're welcome to sleep in your rental car - but still pay them! I plan on filing a claim with the BBB for their fraudulent actions, along with a dispute on my American Express and I'd love to know how kayak will handle this.
Great bar and dining staff! Parking is not ideal and excessive costs!
Conviently located and though it iis next to hwy our room was quiet, beds amazingly comfortable from the bedding to the mattress. The hotel staff in all.areas ie registration, restaurant, service help were all friendly and helpful. The hotel amenities such as pool and gym are also very clean.
Staff was very nice, welcoming and helpful. Location is great, in the center of mission valley. There was a bug in our room but they sent someone to clean our room while we were gone. They asked kids to leave pool area at 11pm but let us stay a bit longer which was nice since kids were a bit loud. Comfortable bed. A bug in our room. Parking = $$$.
Under construction. Noise is unacceptable. Parking is a mess.
My boyfriend and I loved everything! The bed was comfortable, the room was spacious enough, the room service food was delicious. The internet never gave us any trouble. The pool was salt-water instead or chlorine and was a very comfortable temperature. The service from the employees was spot on, as well. We kept interacting with the same man at the front desk, and he was extremely helpful. The one thing that I didn't like was the hot tub: the water was just a smidge too hot for my comfort, BUT I was able to adjust to it after a few minutes. That's more of a personal preference kind of thing, I know plenty of people probably like a hot tub to be exactly that temperature or even hotter, so it's not really a complaint.
The moment you walk in it smells so amazing like really clean and has a great atmosphere. The staff is friendly and everything is so nice and modern. The room was a perfect amount of space for 4 and it had everything stocked. Parking is in a garage right next to the building and you feel very comfortable and safe. Will definitely be returning soon! :)
The front desk was professional and courteous. Valet service needs customer service training. We waited outside in our car when we arrived at the hotel and no one came. I went inside to locate a person in the valet section who was very relaxed and not very friendly. The pillows in the rooms are too small and uncomfortable. First night in our room a drunkard was knocking on our door after midnight. Next night girls were running up and down the hall at midnight. We were traveling with an 8 month old so we would not recommend the hotel to families with young children.
Definitely enjoyed the room, fit for two couples. Super comfortable and great ambiance. The pool was the best part even though I didn't get to swim in it cause I was too busy sleeping on the hammock. This hotel was so close to all the main places we wanted to go, only about 10-15 mins to Gaslamp, not too far from beaches and surrounded by great restaurants which is mainly all we did!
The lemonade on arrival was very nice and the movie screening at the pool was awesome.
Front desk gave me free wifi The heater turned cold in the evening. I was sick the following 3 days.
Quick check in
The staff were so helpful and willing to accommodate us! We arrived around 10 am because of an early flight and they checked us in at that time which was great since we had a wedding to attend in the afternoon! Everyone was very friendly and pleasant. Unfortunately the pool was closed while we were there for renovation.
The room is very nice and modern. The front desk staff were very nice. The shampoo and conditioner they provide smell amazing. And the fitness center was very nice. The glass shower in the middle of the room is just plain weird. There are not a lot of people I want to see shower. It just feels intimate in a very out-of-place kind of way. My friend and I went out for the evening and came back for an nightcap at the bar. Much to our disappointment, they did 'last call' early, so we missed out on a final drink. It feels like a new hotel needs to create some consistency if it hopes to catch on. The hotel seems very focused on the pool and making the 'pool scene' a thing. The cabanas, the artfully arranged pillows, the champagne buckets. It felt like they were trying too hard to woo locals, as opposed to cater to hotel guests. And there were a lot of staff standing around talking to each other whenever I was in the lobby or at the front desk. I often felt like I, as the guest, was interrupting their work. :)
Location is great right at the mission bay beach front and the oceana restaurant sits facing the mission bay beach. Staff is friendly at hotel as well as the restaurant. Stayed at the tower. While wifi connection was excellent and convenient, the rooms need update. In particular, the air conditioner (heater/cooler) spews out bad odor.
Great location. Friendly Staff, Nice rooms. Paid Parking. Most spa functions are at additional costs.
Close to Pacific Beach The AC went out in our building they were not able to give us a different room. My 2 month old baby ended up with a heat rash it was terrible. Then the soap dish was covered in hair as the last customer shaved and tiny hairs were all over our soap. The humidity without an AC was unbearable. We paid way too much for what we got. Hotel did nothing about any of this.
We had a great time. Daughters wedding was fabulous, every detail was handled beautifully. We had many out of town guest that were as pleased as we were!
They have the best beds and pillows! We liked the separate bedroom and living areas with refridge and coffee maker, which was easy to use and enabled me to make my morning oatmeal. Was nice to have a view of the Bay.
Great value for the money! Lots of local activities to do on the property, and wonderful accommodations throughout. It's a great place to try Stand Up Paddle Boarding for your first time! Rooms are spacious if you get the suite, and we really loved the grounds! It's a tropical paradise! Well maintained! The restaurants are pretty good, we would recommend the Sunday brunch at Oceana! Also, take advantage of the Bahia Belle cruise in the evening hours. Unfortunately, when you make a late night request, the staff doesn't come up to your room and bring you whatever you need. Aka, we needed some late night towels and we were told to come down to the front desk (all the way from the tower rooms) and get them ourselves. This has never happened to me, especially at a "4-star" resort. In addition, I have been to many spas in my lifetime, and I felt that their spa treatment was very overpriced for the quality of massage received. Overall, we can't decide if we would come back because the positives were so great, and the negatives were so bad! We are 50/50.
Beds are comfy, helpful and courteous staff, great location. All was great. No complaints.
Liked the views of the ocean and bay, staff were very friendly, loved the warm water in the pool
Quite Almost every thing but the most was the $20 parking charge. after $300 per night they ask me pay for the parking! !!!!!!
Rooms were clean and equipped with a/c. They also have a pool and provide coupons for Waffle Spot. Booked a king bed room and we were given two queens but room was really nice and clean so it wasn't a huge issue.
Cute hotel. Nice pool/lounge area. Rooms were clean and comfortable although it did take quite a while for the A/C to cool down the room. Staff was friendly and helpful. Check in isn't until 4pm...that seems VERY late to me. I have never encountered a check in that late before. I understand that rooms need to be cleaned but if check out is 11....maybe that's just me. Luckily they were able to accommodate our early check in the weekend we visited. No continental breakfast that I saw, which was listed as an amenity.
Rooms were super clean and updated. Good channel selection on tv. Staff was super friendly and accommodating, even let us move rooms to avoid office construction noise.
The Staff is wonderful. The hotel is one of the cleanest I have ever stayed. Food was good and the Bartender fantastic. I highly recommend this hotel.
Rooms were standard, clean enough, beds comfortable enough, etc. BUT the waffle spot, now there's where this place stands out. Imagine the best waffles of your life, just a 2 minute walk from your room! Definitely the best part of the stay. Would highly recommend the blueberry waffles.
well maintained, even if dated noisy guests
Nice older hotel, great value Was a bit noisy near the pool
The staff, from the manager to the cleaning staff exceeded great. They were all so helpful, patient and went above and beyond helping us with ANY inquiries. The restaurant (mexican) and the Waffle Spot were both FABULOUS! I can't applaud the staff enough! The day we arrived San Diego was having the WORST rain storms in over five years! We requested an upstairs room due to the flooding. But the staff went above and beyond in getting us settled, provided extra requests from us with NO HESITATION! I would recommend the KINGS INN if you want open hospitality and NICE PEOPLE!
Wasnt able to check in until after 5:00 PM. That, to me was unreasonable. Something to do with short staffed in the houysekeeping dept. I flew in from HNL via Seattle so was shelled and didnt appreciate waithing so long to get my room.
Close to old town and mission bay Free parking Pool is heated A little outdated Nice from freeway if your your faces freeway
Very cute little place. Perfect location -- close to airport, easy to get anywhere we wanted to go. Incredible value for those traveling on a budget. Very nice staff. Great little breakfast cafe. Beautiful pool and outdoor patio facilities. The room is nothing fancy, but very clean and comfortable. The last night, our upstairs neighbors were VERY heavy-footed. That 's the only time we've ever had a problem with noise; have stayed here several times over the past three years.