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Everything about our stay from start to finish was absolutely superb. We will definitely be returning. Only issue is the parking. However this was quickly resolved by staff moving their own vehicles.
Limited parking space
Very comfortable, clean room of good size. Had a feeling of luxury about it, yet was a standard room. Is ideally istuated in the town centre and very good value. Was a good £10 cheaper than the Express Holiday Inn nearby, and also included continental breakfast. Despite my asking about it, the member of staff on duty at reception seemed reluctant to let me park in the secure underground car park, instead suggesting I parked in the small open car park immediately adjacent. (I was a late arrival at night.) With two other cars already in this very small car park it was difficult to manoeuvre into the only space available.
When I booked online with my debt card I assumed I had payed. But when checking out I was charged, and told that the online booking does not take payment. This has been the first time I have encountered this and it is confussiing when treying to budget.
Decor of hotel, helpful and friendly staff, room size and facilities, comfort, bathroom, restaurant - very good breakfast, location. Parking not sufficient for guests and it wasn't clear where we could park nearby. If they can't improve guest parking, they just need to give a map of where to find the nearest car park.
Very chic decor Better lighting over desk
lovely friendly welsh staff. Very nice room.Handy for Swansea
The room the price the cleanliness . . Staff pleasant and helpful No wi fi in room
The Executive room was very comfortable, the restaurant nicely decorated and clean, breakfast was nice and there was no waiting. there was nothing to dislike,
The room and entire hotel was very good. The restaurant was very well designed. The free continental breakfast looked to be little more than bird seed and water. The charge for a cooked breakfast was ten pounds. Therefore, I did not bother with the continental breakfast, and paid four pounds for a cooked breakfast in the local cafe, two minutes walk away.
hotel staff were very good & friendly, even doing breakfast for 3.0am in the morning.
Convenienant location and easy to find. The hotel was very clean and comfortable. The friendly staff made our stay stress free and relaxing
room well proportioned and designed pillows too hard Tv too loud at breakfast unable to read paper
very helpful staff not enough non smoking rooms
more non smoking rooms
The location - excellent access from the motorway and into Swansea
ease of access and cleanliness of room and bathroom there was nothing to dislike, could do with more tea etc. in room
The bed was excellent and I got a great nights sleep. Receptionist was very helpful too. Nothing.
The hotel is very clean with exceptional staff all very helpful and alert, Great for a overnight stop wouldnt hesitate to ue again. wifi should be free, its pretty expensive compared to many other places I travel too.
Staff were very friendly,the rooms were spotless,couldnt fault a thing,great place to stay.
the location was stunning and relaxing. Our host was extremely helpful with regard to places to see and local information - far above our expectations. We will definitely visit agin and recommend to others. breakfast was perfect with plenty of choice and quality food.
Comfortable and clean accommodation with very good service No
The cooked breakfast was made from excellent bacon, eggs and mushrooms and the use of a fridge for fresh milk and the option to store one's own food was a useful extra.
The bed was quite squeaky, squeaking each time you moved! Another pillow would have been more comfortable
Good situation for visit to Gower and waterfall area. Accommodation comfortable. Owner very helpful regarding travelling about area. Owner friendly and approachable at all times. None
Personal service, decent room, breakfast ok
Very quiet and peacefull. Breakfast was good. Looking to go back for a longer stay next year to explore the area more.
Generous and cordial staff. Helpful with suggestions and directions. Beautiful garden and view. Difficult to find. Narrow roadways to get there.
Very comfortable well designed, stylish room.
Efficiency, restaurant staff charming Food offering pedestrian
The swimming pool The milk allocation for the in room tea / coffee was a bit stingey.
Excellent room with views over the marina. Particularly liked the terraced area overlooking the beach. Service in the restaurant could be improved.
Staff very helpful. Extremely good location. Room not ready despite arriving after the check in time
all in all the hotel staff were helpful Yes i paid for this hotel for a friend to stay in who came down from London she checked in very late, when she eventually, unpacked i meet her or a drink to go over the following days proceedings in court, I left to my home and received a call telling me that she had went to use the bath room and found a condom floating in the toilet, Due to the late hour she wished not to cause any problems.I apologised to her and said i will take this up as soon as i can. I am sure this is an oversight but still very embarrassing for me as i had paid and booked this hotel for a friend who was down to give me support and evidence while my court case was on going. Regards Mr Scott
Helpfulness of staff.Comfortable beds and exellent food. Limited tv channels.
Location was easy to find. Hotel reception staff were excellent, especially as they had no notice of my booking
Courteous staff and a lovely room. Very clean and the bed was really comfy. Was not able to use the phone in the room without a credit card (I wanted to pay cash).
The staff and food at the Bar was very good (see note below) about the Restaurant. Evening Food at the Restaurant was appalling. It's a shame that there is no lounge area overlooking the sea.
The room was lovely and very modern. No.
Convenient and clean. Felt like a better hotel than it really was. Unusually uncomfortable bed. Felt worn out and in need of replacement.
Clean, modern and bright feel to hotel. Comfortable bed and everything we needed . The staff were friendly and helpful. Good location and I agree about Park and Ride should be more advertised - excellent service to centre of Swansea. Reception area was a bit too open and too close to the bar, I would prefer a more private lobby area.
The price of the room only was reasonable. Extremely dissatisfied with breakfast, It was cold, the bacon over-cooked and not value for money.
location Sub standard accomodation - poor state of repair - cold room
Comfortable bed, nice decor, no carpet on floor, reasonable price.
Not very clean. Staff mostly indifferent with one member very ignorant & rude. Food supposed to be available till 10 but most of menu not available at 9 on our first night,tried breakfast following morning but ate out after that. Will stay elsewhere next time we go to Swansea
It was quite close to the area of Swansea I wanted No comlaints
It was a nice hotel apart from the fact that it was freezing cold! My wife and I had to keep our coats on in the restaurant as we waited an eternity for our meal.
Friendly staff, secure parking very good location.
Completeness of visit... The hotel bar and restuarant were all avialable Would have prefered wireless internet
staff and food quality
Helpful staff voluntarily organised a snack for me due to my late arrival. Large, comfortable bar with friendly service. The car park was full and about 100 yards away from the hotel, but not a major problem.
Ambiance, friendly staff. Excellent breakfast. No Worcester sauce!
Excellent breakfast. Staff polite Some noise from bar area on one night only. Room was on top floor above reception area.
Clean. Brand new hotel. Good Breakfast choice T.V. in room good
Appreciated coffee shop and excellent gym facilities
Easy going but lively. It buzzed with people who all seemed to be enjoying their stay whether for business or pleasure.
The noisy music
I enjoyed the relaxed yet professional atmosphere of the hotel The service for breakfast on the Saturday morning was poor, I had to ask for plates on the hot plate and the table next to us was empty for a long while and had not been cleared the whole time we dined.
It was easy to navigate all areas & the staff were very helpful
The room was very spacious. The staff on the desk when we checked were not very helpful, it was very rushed and I didn't get a satisfactory answer to a payment query I had.
room excellent and all arwas of hotel very good it was a pleasure to have the choice of a full english breakfast surrounding area a bit like a building site but this will be rectified soon a bit confusing finding way into car park
Fantastic hotel with excellent service
The room was spacious and the gym facilities were excellent. The breakfast had a wide selection of hot and cold food. There was a constant noise from the air conditioning/heating even though it was not switched on - solved only by disabling the power. The pub had run out of bitter and half of its menu was off. We ordered fish and chips but were given fries - the food was basic to say the least. In the restaurant we ordered a medium-rare steak which was well-done and took 30 minutes to arrive. The restaurant was closed on Sunday evening, not what I expect from a 4 star hotel. There was a lack of visitor information in the room and hotel reception, e.g. no town centre map.
staff were very friendly and helpful, food was nice, catered very well for the wedding. nice room and views and very clean. tv was fuzzy and had poor signal on some channels, breakfast was poorly organized and many had to wait a long time to be served, room was too hot.
it was central close to the shops and bars but far enough away to enjoy some peace and quiet there was only one thing that spoiled it the person staying in the next room started playing loud music at 6am and it took staff 2 and a half hours to get them to stop
We had a major problem unrelated to the hotel and the staff acted above and beyond the call of their duty to assist us, even using their own car and knowledge of the local area. Truly marvellous customer service.
Hotel was in the centre of Swansea and very close to the railway station ansd shops and restaurants. Hotel was very warm and air conditioning could not be controlled from our room.
i only stayed 1 night and found the room fine, the breakfast was good. very close to train station which was a bonus as i needed to use the train. the £75 per room per night was a little high. there were some unsavoury characters hanging around the hotel bar.
Dinner, menu very good, experience not so good. Breakfast, quality of cooked breakfast was very good.
Modern look, location A bit noisy outside. Air-con kept turning on and off when it was switched on.
Good location close to shops and amenities.Quite modern downstairs with good reception area and bar area. As there were numerous problems from the moment we arrived on Sunday until our departure on Monday straight after breakfast ; we are disappointed that you do not wish to know by providing a box to air our grievances. You will therefore only glean half of the information and as a result not obtain a true reflection on our stay.
Staff very friendly and helpful.
The staff were very pleasent and friendly cant fault nothing enjoyed my stay there very much would come again.
The proprieters were courteous, helpful and friendly. The hotel was very comfortable and clean and everthing was provided even phone chargers and umberellas! Just a little bit too far away from the centre of Swansea.
Excellent service, room and breakfast. Felt very welcome, a home away from home. Nothing, everything was excellent.
The hotel staff was friendly and with very good servies. The room was very nice, comfortable and clean. It was a very god hotel that I and my familiy will coming back to soon. I like everything.
Very homely and welcomeing. Rooms are massive and clean. Great service. Inside the kettle was scummy.
Very friendly staff and good location. Breakfast was great as well
Clean & Friendly Parking can be difficult
Spotless: Friendly:Helpful: Excellent facilities. None
The staff were very friendly and made us feel very welcome from the moment we arrived. The food was lovely. The hotel itself had such a homely feel to it. A home away from home. I can't think of one bad point to write about!
A friendly welcome and helpful staff with spotlessly clean accommodation. The bed was a bit hard and the shower a bit weak.
I think that the Alexander is one of the best hotels in England. It's extremely clean and the breakfast is simply delicious.
Centrally situated, very good breakfast The cleaning lady kept forgetting to check the bathroom, very noisy especially at Saturday night when drunk young people kept coming all night long, yelling at the corridor
Just a great place to stay Needs to have free wifi.
The freindly greetinng, cleanliness off room and the quietnesss to say it was on a street renound for its nightlife.
Handy parking next to hoel and reasonable priced.Basic and very clean.staff friendly. nothing
Very noisy on saturday night from bars and clubs down below. Also noisy male guests next door.
Friendly clean and helpful None
Clean, staff great, room good value for money. My room was so noisy I had to get moved in the night! The room I was in was too near to the local night club. Breakfast too expensive! They forgot to valet my room during the 2 nights I was there, but sorted out fresh towels as soon as I highlighted it!
grate location parking friendly staff bars shoping will come back . all ok
comfortable and clean. attentative staff and good food
The attention to detail was faultless , the staff were very friendly, the location was excellent and there were no external disturbances There was nothing to fault
position and parking
Nice location on the Mumbles. Affordable prices. Bedroom and bathroom were small. No lounge for reading the paper, waiting for fellow guests etc.
They provided a cotbed and a highchair free of charge and had it all ready for us when we arrived and at breakfast times
A perfect balance between friendly and professional. Lin & Mary couldn't do enough to help. We would definitely stay at Tide's Reach again.
The guest house was over and above expectations. Every need was catered for and the owners were so friendly and helpful. All the rooms were clean,comfortable and attention was paid to detail. This guest house really does deserve its 5 stars, it offers exceptional quality and value for money. I wish that all guest houses could take their lead from this one. A true gem. Thanks for the hospitality N/A
Mary and Lin were lovely hosts and made us feel really welcome. They gave us lots of advice on what to do around the area. The breakfast was fantastic, the room was immaculate and really comfy. Excellent value for money!!
I felt very at home and comfortable there straight away. The proprietors are very friendly and helpful. The room was very quiet. It is a beautiful position, good for exploring Mumbles and the Gower, and also Swansea centre is easily accessible. I left the car at home and found the local buses to be frequent and stress free. I would certainly return.
Appreciated warm welcome from owner who surprised us by offering a room upgrade. Our room was immaculate and a generous size with a sea view. The choice of fruits, cereals, juices and cooked breakfast was outstanding.
Friendliness of owners. Location - proximity to Mumbles No
Hosts excellent and good food.
An absolute gem! The weather could have been better!
nice big family room ,plenty off space for the children parking was a big problem,no sky tv which everybody has these days
every facility - eg vg DVD library, superb breakfast, accommodating hosts front rooms have magnificent views but could be a bit noisy.