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Very comfortable, clean room of good size. Had a feeling of luxury about it, yet was a standard room. Is ideally istuated in the town centre and very good value. Was a good £10 cheaper than the Express Holiday Inn nearby, and also included continental breakfast. Despite my asking about it, the member of staff on duty at reception seemed reluctant to let me park in the secure underground car park, instead suggesting I parked in the small open car park immediately adjacent. (I was a late arrival at night.) With two other cars already in this very small car park it was difficult to manoeuvre into the only space available.
lovely friendly welsh staff. Very nice room.Handy for Swansea
When I booked online with my debt card I assumed I had payed. But when checking out I was charged, and told that the online booking does not take payment. This has been the first time I have encountered this and it is confussiing when treying to budget.
The room and entire hotel was very good. The restaurant was very well designed. The free continental breakfast looked to be little more than bird seed and water. The charge for a cooked breakfast was ten pounds. Therefore, I did not bother with the continental breakfast, and paid four pounds for a cooked breakfast in the local cafe, two minutes walk away.
Decor of hotel, helpful and friendly staff, room size and facilities, comfort, bathroom, restaurant - very good breakfast, location. Parking not sufficient for guests and it wasn't clear where we could park nearby. If they can't improve guest parking, they just need to give a map of where to find the nearest car park.
The room the price the cleanliness . . Staff pleasant and helpful No wi fi in room
Very chic decor Better lighting over desk
The Executive room was very comfortable, the restaurant nicely decorated and clean, breakfast was nice and there was no waiting. there was nothing to dislike,
Limited parking space
Everything about our stay from start to finish was absolutely superb. We will definitely be returning. Only issue is the parking. However this was quickly resolved by staff moving their own vehicles.
The location - excellent access from the motorway and into Swansea
The hotel is very clean with exceptional staff all very helpful and alert, Great for a overnight stop wouldnt hesitate to ue again. wifi should be free, its pretty expensive compared to many other places I travel too.
very helpful staff not enough non smoking rooms
Convenienant location and easy to find. The hotel was very clean and comfortable. The friendly staff made our stay stress free and relaxing
The bed was excellent and I got a great nights sleep. Receptionist was very helpful too. Nothing.
more non smoking rooms
ease of access and cleanliness of room and bathroom there was nothing to dislike, could do with more tea etc. in room
hotel staff were very good & friendly, even doing breakfast for 3.0am in the morning.
room well proportioned and designed pillows too hard Tv too loud at breakfast unable to read paper
The cooked breakfast was made from excellent bacon, eggs and mushrooms and the use of a fridge for fresh milk and the option to store one's own food was a useful extra.
Good situation for visit to Gower and waterfall area. Accommodation comfortable. Owner very helpful regarding travelling about area. Owner friendly and approachable at all times. None
The bed was quite squeaky, squeaking each time you moved! Another pillow would have been more comfortable
Personal service, decent room, breakfast ok
Staff were very friendly,the rooms were spotless,couldnt fault a thing,great place to stay.
Comfortable and clean accommodation with very good service No
the location was stunning and relaxing. Our host was extremely helpful with regard to places to see and local information - far above our expectations. We will definitely visit agin and recommend to others. breakfast was perfect with plenty of choice and quality food.
Generous and cordial staff. Helpful with suggestions and directions. Beautiful garden and view. Difficult to find. Narrow roadways to get there.
Very quiet and peacefull. Breakfast was good. Looking to go back for a longer stay next year to explore the area more.
The swimming pool The milk allocation for the in room tea / coffee was a bit stingey.
Location was easy to find. Hotel reception staff were excellent, especially as they had no notice of my booking
The staff and food at the Bar was very good (see note below) about the Restaurant. Evening Food at the Restaurant was appalling. It's a shame that there is no lounge area overlooking the sea.
Staff very helpful. Extremely good location. Room not ready despite arriving after the check in time
Very comfortable well designed, stylish room.
Excellent room with views over the marina. Particularly liked the terraced area overlooking the beach. Service in the restaurant could be improved.
Helpfulness of staff.Comfortable beds and exellent food. Limited tv channels.
Efficiency, restaurant staff charming Food offering pedestrian
Courteous staff and a lovely room. Very clean and the bed was really comfy. Was not able to use the phone in the room without a credit card (I wanted to pay cash).
all in all the hotel staff were helpful Yes i paid for this hotel for a friend to stay in who came down from London she checked in very late, when she eventually, unpacked i meet her or a drink to go over the following days proceedings in court, I left to my home and received a call telling me that she had went to use the bath room and found a condom floating in the toilet, Due to the late hour she wished not to cause any problems.I apologised to her and said i will take this up as soon as i can. I am sure this is an oversight but still very embarrassing for me as i had paid and booked this hotel for a friend who was down to give me support and evidence while my court case was on going. Regards Mr Scott
It was a nice hotel apart from the fact that it was freezing cold! My wife and I had to keep our coats on in the restaurant as we waited an eternity for our meal.
Convenient and clean. Felt like a better hotel than it really was. Unusually uncomfortable bed. Felt worn out and in need of replacement.
location Sub standard accomodation - poor state of repair - cold room
Comfortable bed, nice decor, no carpet on floor, reasonable price.
Clean, modern and bright feel to hotel. Comfortable bed and everything we needed . The staff were friendly and helpful. Good location and I agree about Park and Ride should be more advertised - excellent service to centre of Swansea. Reception area was a bit too open and too close to the bar, I would prefer a more private lobby area.
Not very clean. Staff mostly indifferent with one member very ignorant & rude. Food supposed to be available till 10 but most of menu not available at 9 on our first night,tried breakfast following morning but ate out after that. Will stay elsewhere next time we go to Swansea
It was quite close to the area of Swansea I wanted No comlaints
The price of the room only was reasonable. Extremely dissatisfied with breakfast, It was cold, the bacon over-cooked and not value for money.
The room was lovely and very modern. No.
Completeness of visit... The hotel bar and restuarant were all avialable Would have prefered wireless internet
Helpful staff voluntarily organised a snack for me due to my late arrival. Large, comfortable bar with friendly service. The car park was full and about 100 yards away from the hotel, but not a major problem.
Friendly staff, secure parking very good location.
staff and food quality
Ambiance, friendly staff. Excellent breakfast. No Worcester sauce!
Excellent breakfast. Staff polite Some noise from bar area on one night only. Room was on top floor above reception area.
Fantastic hotel with excellent service
The room was very spacious. The staff on the desk when we checked were not very helpful, it was very rushed and I didn't get a satisfactory answer to a payment query I had.
room excellent and all arwas of hotel very good it was a pleasure to have the choice of a full english breakfast surrounding area a bit like a building site but this will be rectified soon a bit confusing finding way into car park
Clean. Brand new hotel. Good Breakfast choice T.V. in room good
I enjoyed the relaxed yet professional atmosphere of the hotel The service for breakfast on the Saturday morning was poor, I had to ask for plates on the hot plate and the table next to us was empty for a long while and had not been cleared the whole time we dined.
The noisy music
The room was spacious and the gym facilities were excellent. The breakfast had a wide selection of hot and cold food. There was a constant noise from the air conditioning/heating even though it was not switched on - solved only by disabling the power. The pub had run out of bitter and half of its menu was off. We ordered fish and chips but were given fries - the food was basic to say the least. In the restaurant we ordered a medium-rare steak which was well-done and took 30 minutes to arrive. The restaurant was closed on Sunday evening, not what I expect from a 4 star hotel. There was a lack of visitor information in the room and hotel reception, e.g. no town centre map.
It was easy to navigate all areas & the staff were very helpful
Easy going but lively. It buzzed with people who all seemed to be enjoying their stay whether for business or pleasure.
Appreciated coffee shop and excellent gym facilities
Spotless: Friendly:Helpful: Excellent facilities. None
The proprieters were courteous, helpful and friendly. The hotel was very comfortable and clean and everthing was provided even phone chargers and umberellas! Just a little bit too far away from the centre of Swansea.
Excellent service, room and breakfast. Felt very welcome, a home away from home. Nothing, everything was excellent.
A friendly welcome and helpful staff with spotlessly clean accommodation. The bed was a bit hard and the shower a bit weak.
The staff were very friendly and made us feel very welcome from the moment we arrived. The food was lovely. The hotel itself had such a homely feel to it. A home away from home. I can't think of one bad point to write about!
Clean & Friendly Parking can be difficult
I think that the Alexander is one of the best hotels in England. It's extremely clean and the breakfast is simply delicious.
Very friendly staff and good location. Breakfast was great as well
The hotel staff was friendly and with very good servies. The room was very nice, comfortable and clean. It was a very god hotel that I and my familiy will coming back to soon. I like everything.
Very homely and welcomeing. Rooms are massive and clean. Great service. Inside the kettle was scummy.
Just a great place to stay Needs to have free wifi.
Very noisy on saturday night from bars and clubs down below. Also noisy male guests next door.
The freindly greetinng, cleanliness off room and the quietnesss to say it was on a street renound for its nightlife.
comfortable and clean. attentative staff and good food
Friendly clean and helpful None
grate location parking friendly staff bars shoping will come back . all ok
Handy parking next to hoel and reasonable priced.Basic and very clean.staff friendly. nothing
Centrally situated, very good breakfast The cleaning lady kept forgetting to check the bathroom, very noisy especially at Saturday night when drunk young people kept coming all night long, yelling at the corridor
Clean, staff great, room good value for money. My room was so noisy I had to get moved in the night! The room I was in was too near to the local night club. Breakfast too expensive! They forgot to valet my room during the 2 nights I was there, but sorted out fresh towels as soon as I highlighted it!
staff were very friendly and helpful, food was nice, catered very well for the wedding. nice room and views and very clean. tv was fuzzy and had poor signal on some channels, breakfast was poorly organized and many had to wait a long time to be served, room was too hot.
Modern look, location A bit noisy outside. Air-con kept turning on and off when it was switched on.
Dinner, menu very good, experience not so good. Breakfast, quality of cooked breakfast was very good.
Good location close to shops and amenities.Quite modern downstairs with good reception area and bar area. As there were numerous problems from the moment we arrived on Sunday until our departure on Monday straight after breakfast ; we are disappointed that you do not wish to know by providing a box to air our grievances. You will therefore only glean half of the information and as a result not obtain a true reflection on our stay.
it was central close to the shops and bars but far enough away to enjoy some peace and quiet there was only one thing that spoiled it the person staying in the next room started playing loud music at 6am and it took staff 2 and a half hours to get them to stop
Hotel was in the centre of Swansea and very close to the railway station ansd shops and restaurants. Hotel was very warm and air conditioning could not be controlled from our room.
i only stayed 1 night and found the room fine, the breakfast was good. very close to train station which was a bonus as i needed to use the train. the £75 per room per night was a little high. there were some unsavoury characters hanging around the hotel bar.
The staff were very pleasent and friendly cant fault nothing enjoyed my stay there very much would come again.
Staff very friendly and helpful.
We had a major problem unrelated to the hotel and the staff acted above and beyond the call of their duty to assist us, even using their own car and knowledge of the local area. Truly marvellous customer service.
Quiet, clean, unexpectely (and fully equipped)self catering. Beautiful views. No soap in the bathroom: Towels galore, all the washing up stuff, freeview amd comfort, but no soap.
The staff left you alone & the cottage was lovely. The heating went off to early (22.30)
The peaceful location.
Excellent views over Swansea Bay and surrounding area. Our sat nav packed up, tried to ring for directions, no one on reception to answer call.
Very helpful advice on finding a place for dinner. Very nice views over Swansea. None really
The cottage was peaceful and relaxing. The views across Swansea Bay and the Gower were stunning.
Lovely location and good general condition. We weren't brought our breakfast and I had to phone in the morning for it - though it did then come promptly with apologies : ) Also, the tv in the room didn't work. Small gripe, but no point in it being in there really.
cosy cottage; well supplied;warm; kitchen facilities good;staff helpful. noise outside window early on sunday morning;cold breakfast only.
Location, friendly staff, cottage was good with complete kitchen, (bed)linnen was clean, very nice view and good walking trails. Not a english breakfast, we couldn't check out before 9.00 am, very expensive for what you get (80 gbp a night without English breakfast just Continental)
Beautiful location, not too far out of town, great lodging. They should kill and eat the roosters.