We liked the attention given by the management. Chocolates on my birthday which were unexpected. Room upgrade and champagne because of our 30th Wedding Anniversary. Very good. The food was good but on occasions should have been hotter. Perhaps a selection of both cold and hot meals could be available.
The hotel was very well located, right on the beach and in the centre of the Sunny Beach area. Having the all-inclusive food and limited alcohol package was very good value (although the "wine" included could hardly be called that). Although the food was included and the selection on offer at the buffet restaurant was quite extensive, the food was generally quite bland and dull. Staff were sometimes (not always) a little rude or unhelpful, but that is unfortunately the standard in Bulgaria.
Good location, excellent food, very nice stuff, fabulous view if you take the sea view room
Everything was ok. The pool was in use but nobody could use it because the water was too cold. We have got a rainy period and, unfortunately, the hearing system of the room was off all our stay.
Good value for money.Especially liked that it had a big balcony. When we tried to pay for the room, the credit card did not work.So we had to try for about three times until we left.The inconvenience caused by a technical problem was sorted out eventually.
Animation team, quality of the meals The noise in the lobby at night that was easy to hear on the rooms from the first floor. The rates asked by the doctor in the hotel (free practice, not hotel hired).
I liked very much the pool area. The food was good.
food is good and diversify but quite repetitive see view, on the 4-th floor, is in fact hotel Neptun Beach ( room 2437)
we need local currency frequently even all includive plan because we must pay for safetybox, deposit of bathtowel, at the seaside etc.
Hospitality,food and sea
location to the beach, food I ordered half board type of food, and I didn't know that for dinner I have to pay for glass of water , not wine, simple water or tea, when I booked it no any info about it
The room was quite nice, very clean, and also the pool was ok, near the beach and very close from restaurants and shoops The food and drinks was very poor and was of low quality, I recoment not to take all inclusive
good food, daily room cleaning, nice pools. I paid for a double room with sea view, but the sea was only a corner of the balcony. For a 4 star hotel, there should have separate rates partially full sea view and sea view.