Very good ambiance in lobby and also bedroom. Very nice experience during entire stay. Closer access to all main attractions & restaurants in NewYork. Value for money in major city. No hotel valet parking so need to find other valet parking nearby.
Location Room smelled, they tried to not offer our booked room type. Even after calling and confirming the day of.
I did like the location and the fast check in. Room service was nice and fast! I did not like that I got a $30 per day upgrade and the room was still real small. Got a view of the side of another. Also, no shuttle to airport. Housekeeping didn't give extra towels at checkin as requested online. Wish I hadn't upgraded!
proximity to train station, snack bar in lobby, restaurant just up from the lobby dirty bathroom floor, poor unkeep in bathroom--sloppy caulking around shower door, built-up crud around shower area, couldn't get into shower without walking directly under shower head. Worst problem was the "modern" touch light switches---couldn't leave a light on in the bathroom to see your way there in the middle of the night. Difficult to use all lights. Dark décor--depressing and dark wallpaper installed poorly--all you noticed were the seams in the wallpaper
Great access to grand central station, i.e. don't even have to go outside. Beautiful modern lobby, with dedicated elevators, so short wait times. Nice rooms, modern. Black mildew inside shower curtain. Did not swap out all towels after first evening so had to have face cloths and hand towels delivered. Maids talking in hallway while cleaning rooms early in the morning (my biggest pet peave).
Location Cleanliness Restaurant organization Front desk layout
I liked the location, it was perfect. Near to all the main attractions of New York. For a four star hotel, it has no complimentary water or coffee in the room which most hotels got. Not much value for money.
Staff was very pleasant and it was simple to extend an additional night. Cost of marketplace!! Noise was easily heard in hallway.
This location is awesome!!! Can not beat it! Room was too hot and would not cool Elevators were SLOW - seemed liked only one was working
Location was excellent. Lack of options in the neighbourhood for affordable food, unless you wish to tempt fate and eat from a cart of death on the street. Gave us some credit for our hot room. Room was hot, hot, hot. Ac could not keep up. Went down to front desk to ask for assistance. They tried to find a fan but could not( 2:30 am don't blame them). The next day we had to get maintenance up the next day and they found us a fan.
We were on the 36th floor and most of the elevators were broken during our stay. Was difficult getting to and from our room. We had to use the service elevator many times.
Clean, compact and great for an overnight business trip You have to request an iron and ironing board ... other than that, it's fine.
I really enjoyed my stay at Pod39. The hotel was very nicely decorated, definitely a "trendy" hotel. I know they have many room options - I stayed in the bunk bed room which was very small and New York-like. The beds were really comfortable. I would most recommend this place for people traveling alone or with a small group (although the bigger rooms might be good for families - there is a bar/restaurant attached to the lobby, though, so keep that in mind). The price was quite good for an NYC hotel, and the location was great - I was able to walk to all the Broadway theatres as well as Koreatown near Herald Square. Also fairly close to a subway station and Grand Central. Overall I thoroughly enjoyed my stay here and would definitely stay here again! The room was so small there was no ironing board - I didn't ask the front desk what my options were because my clothes weren't that badly wrinkled, so there may be a way to get your clothes ironed. It's not that big of a deal, really!
Great shower and comfortable bed. Awesome location. Very small. Needed one more mirror and had a great place on the empty wall above the desk. Peep hole in the door had been pushed out and was filled with toilet paper. Bathroom sink was clogged up and wouldn't drain even after maintenance supposedly fixed it. Didn't have extra rolls of toilet paper and had to go to front desk to request more. Also no ice machine. Had to go downstairs to the bar and they looked at us like we were crazy when we ask them for a cup of ice.
Location Everything other than location
Great location, yes the rooms are small hence the name Pod however you're in New York, you're not really spending much time in them. The rooms are very modern and the shower is great.
It has everything you could need in a compact package! Great location! If it had a mini fridge and microwave it would be the best place to stay in NYC for the money!
location, honesty of one of the staff telling us not to eat there. e-mailed me one price, when I got to hotel, quoted me another price.
Sure the room was tight but the bed was comfortable and everything worked fine in the bathroom. The location is wonderful and so is the value. I will return. Bed was very comfortable and the bathroom facilities very good
It was my first trip to New York. I was really impressed by the staffs and everyone at Pod 39. Very efficient and valuable hotel in New York. The location is very convenience. The hotel room was comfortable for one person or two people. I'm surprised of how clean the room was. The hotel maintain the cleanliness very well. Very reasonable prices. I wish they had a small fridge.
Great location, at an NYC cheap price. The room got completely dark at night. I couldn't hear much noise from the street or any noise from other rooms. The hotel itself was well kept and I felt safe. The comforter on the bed was only mostly clean, and the door to the bathroom was dirty also. You can clearly hear whatever is going on in the hallway, even when your door is closed. The bed wasn't sower comfortable.
We loved the layout of the room, the cleanliness, the speed of the elevators. Even staying directly next to the elevator wasn't a problem. Staff were very nice. The glass wall separating the bathroom from the bedroom is a big problem for us. I can't think of anyone I'd be comfortable staying in this room with. If I were alone, it'd be great.
Lidt slidte, mørke værelser som på mange hoteller i New York. En 'Junior Suite' bør have mere udstyr end et gammelt køleskab, særligt en vandvarmer og/eller mikroovn.
Excellent location and great service
Personalet var meget venlige - og beliggenheden er fremragende - den tilknyttede morgenmads restaurant Raffles er utrolig lække - ligesom hotellets bar med Suchi bar var meget hyggelig. Alt i alt et godt hotel - for sådan nogen som os business-people som skal kunne bruge internet for de daglige besvarelser af e-mails etc.Vi havde et dejligt ophold der - og vil komme tilbage dertil.
Beliggenheden var fortræffelig og suiten med 2 badeværelser er en god løsning for en familie. Sovesofaen var i udslået stand lidt for stor i forhold stuens bredde. Jeg vil foreslå, at hotellet finder en lidt bedre løsning.Rengøringen under sovesofaen kunne helt klart forbedres. Ellers var rengøringsstandarden i orden.
Beliggenheden Badeværelset virkede lidt slidt og døren bandt, så det i praksis var vanskeligt at lukke den. Samtidig var vi lidt utilfredse med at skulle betale for bagageopbevaring, selvom det kun var 2 dollars pr. taske
Super rent og velholdt. Lækkert design. Rigtig god beliggenhed og roligt om natten. Depositum/beløb blev ikke forud oplyst som noget der skulle betales ved indtjek.
Helt ok, småt men rent og pænt
My wife and I stayed at the Palace many years ago and this stay was the first under Lotte's ownership. It's a big hotel, so it lacked the intimacy of some place like the Lowell Carlyle or the Plaza Athenee. That said, it's considerably less expensive, unless you are in the Towers. What I found remarkable was the consistency of staff attitude. Friendly, appropriately personal, attentive, and helpful. $50 for a simple breakfast (farro porridge with fruit, coffee, and a freshly made vegetable juice, was a new high (or low, depending on how you look at it) for New York. Delicious for sure, but pricey.
Decor, location, cleanliness $16.00 for wifi
Location, good neibourhood , good loung and snack shop . Also rooms were good side and clean with proper functioning bathroom. I wish they had a sit down restaurant of their own. Although they are close to restaurants on the street.
Staff was very cordial and gave excellent customer service. Charge for Wi-Fi was unexpected for a $700 a night room.
Absolutely beautiful hotel in a great location! Loved my stay there!! Charging 16.00 per day for wifi is insane
Staff was great, service excellent, rooms were huge in the Tower No coffe in room, very pricey to have sent to your room
location room wasnt clean properly by housekeeping
Large rooms, excellent location
Our room directly overlooked St. Patrick's Cathedral and it was gorgeous. The room was spacious (unusual for NY), clean and comfortable. There's a wonderful café right off the beautiful hotel lobby for specialty coffees and French pastries, and the fitness center is amazing. Plenty of bar/restaurants within walking distance, as are many of the tourist attractions such as Rock Center. I would highly recommend this hotel, and will look into staying there again. There was nothing that I disliked about this hotel, although I would have preferred a lower internet rate (it is $16/day).
Nice ambiance. Good elevators to get to room efficiently Poor housekeeping. Bathroom smelled musty. They forgot to leave washcloths one time. Then forgot to leave shampoo another time. When we called for shampoo to shower took 1.5 hours to come. Also asked for blankets when checked in which never came.
Beautiful hotel, incredible view and far enough away from the craziness of Times Square but a pretty easy walk to wherever you want to go. I was skeptical because of the deal we got on hotels.com but it was an awesome spot! No closet in the hotel room.
Easy check in and check out - all on a computer. Nice staff, perfect location for business on the east side. My window was open the whole time and I couldn't figure out how to close it. The heating was VERY loud.
Clean and modern bathroom, plenty of room for a nyc hotel room. The purified filtered water on every floor was amazing! The terrace was lovely.
Der var en fantastisk udsigt vi boede på 40 etage med udsigt over Manhatten. Ligger i gåafstand til Times Square & Central Park Standarden på badeværeselsen var ikke så høj.
Kanon beliggenhed 5-10 min gang fra central station, Direkte bus til Newark inden for 10 min gang. Flot udsigt over det sydlige Manhatten.skyline.Hotellet ligger i et dejligt roligt kvater. Ingen kaffemaskine på værelset dog kunne man bestille en ved roomservice uden beregning, kaffe blev ikke fyldt op man skulle ringe hver gang besværgligt syst. Internet ikke frit. Værelser lidt slidt til 4 stjerner.
Fantastisk udsigt og samtidigt centralt, 5 min gang fra togstation Grand central. God lækker morgenmad, men dyrt.
Sødt personale - hjælpsomme. De gav os et bedre rum end de vi havde bestilt. ligger rart fint hvis man ikke ville bo lige midt i "larm" på times square. Lækker senge. god morgenmad (prisen lidt høj). internet (betaler man for). varm pool. Jeg mangler en kjole fra mit værelse. LIdt dyr morgenmad. Lampe i stykke - skab (kan dog laves).
servisen var i top og venligt personale. og faciliteterne var rigtig gode
Tag terrassen var ritigt god,fin udsigt, meget lydt imellemværelserne. Meget lydt imellem værelserne
Perfekt beliggenhed tæt på Grand central station med Subway og gå afstand til Empire state building. Restauranter , supermarkeder og Deli's rundt hotel. God morgenmad på hotel. Lidt udstyr i pantry / køkken. Tallerkener og bestik.
Beliggenhed central tæt på alt, inklusive Grand Central Station. Udsigt fra værelset til East River og til Chrysler Bldg. fra badeværelset. Meget fint værelse (suite) på 11. sal med store rum og lækker indretning. Te-køkken er stort og fint men uden selv helt basalt udstyr. Vi fik efter anmodning en kaffemaskine og en el-kedel efter et par dage, men det forekommer lidt uigennemtænkt, hvad man vil med det te-køkken (vi boede der i mere end en uge).
Central beliggenhed. Venligt personale. Støjende air condition og gadestøj. Mørkt rum og interieur.
Suveræn beliggenhed, dejligt med te-køkken i suiten Manglede adgang til pc med internet i lobby'en
ingen pc center
Jeg synes hotellet ligger centralt. Dejligt at der var lille "køkken" med køleskab på værelset. Dejligt store rum
Hotellet var godt og ligger centralt i forhold til mange attraktioner og transportmuligheder til hele Manhattan. nej
only bad thing was the small rooms other than that it was good
FYI the rooms are real real small. Didn't bother me.
Very close to the subway and Grand Central Station. 24 hour luggage storage after checkout and the staff was very friendly. It is on a busy street due to the location and you can hear some traffic from the room but it wasn't too loud, especially for NYC it wasn't too bad.
Hotel stay was right on point after a long day thanks
Easy access to Grand Central and in the heart of NYC.
We loved the comfort, location, staff helpfulness, cleanliness & smooth functioning.
Elizabeth in housekeeping was a tremendous help in getting bedding and towels for us!!! She was pleasant while we were all very angry about the bed situation. Thank you Elizabeth! Long wait for checkin. Need more staff at front desks. I reserved a room with 2 double beds for 4 people. I called twice to confirm and reiterate that I wanted 2 double beds. At checkin I said I needed 2 double beds(this was at 1:30pm) Receptionist said yes I see that is what you requested. I was told room was not ready and they would call be about 3pm when room was ready which they did. Again, a long wait for receptionist, she gave me keys to room which had a king size bed and pull out sofabed!!! I called front desk to get a room with 2 double beds as I requested and they said they had no more and because I booked with a third party (travelocity) they could do nothing about it as rooms are not guarenteed (bed types). I am angry about this situation and will rethink ever staying at a Westin hotel and I will also rethink about using travelocity.
Nice efficient hotel and very conveniently located. The room was of okayish size. The attached washroom was rather awkward - can't lock the door and the wash basin was too small leading to water spilling all over the place. One day the room could not be cleaned and when we complained, the manager himself came for the apology and also offered compensating action which was very nice of him.Elevators are quick. Washroom
Near to Grand Central Roadside noise was too loud
Great location, comfy beds Initial room was unmade, shower was clogged, but issues were rectified immediately when brought to their attention Wifi is not free
Nothing. Third party booked stay then went bankrupt. No email or advance notice. Hotel receptionist extremely rude and antagonistic. Not enough decency to offer comparable rate to alleviate situation. Never again.
The staff were always helpful and the hotel was in a great location to shopping, Times Square and Grand Central Station The shower used cloth shower curtains so that by the second shower the water would wick out to the second curtain and onto the floor. Also there is no fan in the bathroom so it was a bit steamy when you got out.
Rooms are quite larger, ceilings high. Decor is modern but not colorful. Still some areas under construction
The room service prices seem a bit excessive
room was shabby; breakfast personnel unfriendly.
Location good. No facility for making tea in the rooms. The extracters in the bathrooms did not work. Complementary Tea/coffee in lobby stopped at 7am.Basic internet facility should be complementary. the bathrooms are too small.
We went to NYC just before Christmas and could not have been happier with this hotel. Although our room was small, we did not spend much time in the room and therefore it did not bother us! The staff was so friendly and helpful and the location was amazing! We would definitely stay here again on our next visit to the city!
Clean and comfortable upscale hotel with a very friendly and accommodating staff. The restaurant pricing, especially for breakfast, is out of control.
it was central and close to the bus pick up for Javits centre no cafe style dining
Hotel staff was very friendly and helpful. The hotel was beautiful, rooms were very clean and more comfortable than home.
Location was good for walking but, I was very dissappointed at how dirty smelling the lobby was. I stayed in NYC before and after a trip to the Galapagos. On the way down I stayed at a Hilton and on th way back I spent a little extra to end the holiday on a high note and chose the Intercontinental. In Asia Intercon hotels are luxurious and wonderful. The Intercon Barclay was a big dissappointment. The smell in the lobby for all 3 days was sour and foul. It reminded me of a gym locker. I hated walking through the lobby and sometimes you could smell it on the stairs before you even entered the building. Considering I paid about 100 dollars more a night then the Hilton, which was only three streets away, the room was very small and cramped. The bathroom was also very small, dirty, and the grout in the tile had not been cleaned well
the location was good for the purpose of my business trip the bathroom was the size of a small closet with the smallest tub I have ever seen. the internet did not work for two days and on one day I had a cold water shower. Definitely not a 5 star hotel other than their prices and flower arrangement in the lobby
Good sized room with good facilities. Friendly and efficient staff who made you most welcome. Lifts that were fast and efficient. Excellent internet facilities
that it was a suite with a kitchenette
The staff was great. Rooms were clean and comfortable. Free Wifi and breakfast a real bonus! Close to subway stations. Great Location!! Construction noise next door is very annoying!!
It was a small hotel and very quiet. The breakfast needs some upgrading.
Very nice hotel, large room, and extremely pleasant staff. Hard to say it was a deal at $289/night, but it is NY. I've stayed in lousy places for $200/night, so I'd gladly take this option. I highly recommend.
The hotel was in a great area, convenient to everything! It was a really nice hotel and staff were friendly and extremely helpful!
Extremely friendly staff; super-clean rooms that were good in size for NYC and the workout facilities were clean. The usual hotel soaps, shampoos, etc. were all Aveda products, which were a nice touch. Reviews I'd read before booking said the breakfast was nothing special and that was accurate. It was a continental breakfast - coffee, juice, toast/bagels, yogurt and cottage cheese. For the price it would have been nicer to have at least cereal and/or oatmeal with milk as an option.
Doorman - Matthew Kelly - excellent. Over crowded breakfast room.
Excellent staff, easy to get to the hotel, location couldn't be better breakfast wasn't good enoguh, some fruit or cereal would be apreciated
The staff is very helpful with whatever your needs are, the rooms are very clean and the hotels location is great. (5 min walk from 5th avenue) The breakfast was, as most hotels abroad, not up to norwegian standards.
Complementary breakfast was was skimpy.
Staff was great. Location was perfect for us. We would stay there again Did not get king rooms. We were told it was upon request. Nothing in our paper work indicated this.
Staff were excellent, very friendly and helpful
A terrific small hotel with helpful staff, high standards and human scale.
Central to the places I needed to visit. Reasonable price for New York City.
Spacious room for ny standards and price. Very helping staff, especially the concierge and nice lobby.
The hotel has a good location. The bell service is appropriate. In my personal opinion the hotel is a bit overpriced.
Personal service from front desk staff was wonderful. On our arrival William sent milk and cookies to my girls who thought that was great.
Room rate Location
What a Fab hotel, Staff Friendliness, Great Location, Large Suite,
This hotel was so clean and beautiful, with comfortable beds and complimentary pillow service which we loved trying!! The staff was so friendly and helpful, gave great advice and recommendations on food and directions, and took great care of us! My only complaint would be that the wifi is so expensive, $62, but since it was our first time staying at the Benjamin, the concierge attendant was kind enough to comp that for us.
my room after I forced the front desk to give me a bigger room the original small room
The staff was incredibly helpful and pleasant. They even sent my Mom a birthday cake up to the room with no prompting from me. They just overheard us talking about her birthday. Very nice.
Good location; nice rooms; excellent, helpful staff Pull-out sofa not very comfortable;
Location was great Elevators were impossible. Had to wait upwards of 10-15 minutes for an elevator to reach the 10th floor, every single time we used them. Actually opted to take the stairs a few times to save time. Toilet in the room ran for almost 5 minutes after every flush. We were locked out of our room at 1130am, 30 minutes prior to checkout time. The "breakfast bar" in the hotel lobby had nothing but coffee and 2 bananas left at 10am, with no other options provided. We did not get a receipt at checkout, either, nor was one emailed to us. And lastly, we waited for almost 30 minutes for our car to be brought around at checkout because the driver was waiting for the doorman to call him to come around (which he did as soon as we came outside).
Extremely small rooms. Loud air conditioner. Needs work
More dining, social areas
Historic property. They don't make them like this any more. Elevators were very slow and jam packed with people at peak hours. Also, there are lots of stairs in lobby making accessibility a challenge for disabled.
The location for the cost is imcomparable. I will definitely put this on the list next time. Front desk and bar staff were not service oriented. Bar prices are... well... it's NYC.
Everything was pleasant except the amount of external noise you can hear in your room, both from inside the hotel halls and the street noise. The staff was very helpful and friendly. Excessive noise from external sources
It's located near major attractions and it's the room assigned to my family and myself is a good size room. That it did not include continental breakfast
I went with my girlfriend and her 17yr old sister. Everything was perfect. The front desk personnel were more then accommodating and the room was beautiful. the hotel itself was great. I couldn't have asked for anything more!!
I liked the location and for the most part the room was clean and the bed was nice. I didn't like how most of the hotel was not updated and the valet service took a while.
Checked in after a long flight from Australia at 11pm. Room was not made up and bathroom was disgusting. Went to receptionist who allocated us another room - same result. Demanded a refund, and went and checked in at the Westin. Very disappointed.
The lobby is beautiful and the location is great. Upon arrival to an already expensive hotel, I was told I had to pay a MANDATORY fee for "free wifi and a 10% food voucher and gym use". I didn't want any of that, but was forced to pay anyway. I was woken up by housekeeping next door at 5:55am - no apology when I left at 6am because I couldn't sleep. The room was dusty and not very clean and I ended up taking the stairs from the 12th floor because the elevators were sloe, though those issues were nothing compared to the terrible hours and ridiculous fees. Do not stay here.
In general the staff was nice and accommodating. In particular the concierge named Aisha (spelling?) was extremely kind and helpful. The room was clean, and got the job done. I would stay here again as it was a great value and location. My 'Cosy Queen' was pretty small. If I had another person sharing the room, it would have definitely been too small. But for myself it was fine, but not for the clastrophobic!
The 27th floor lounge
Nice staff Generally clean Great Restaurant A great basic hotel for someone on business by themselves who does not need many extras. No real hotel lobby Machine coffee No real concierge Very small room for a couple with 2 suitcases No real breakfast (snack bars put out)
Everything works. Very efficient use of space. Nice restaurant downs stairs. GREAT location across the street from GCT. No front desk to speak of. Off putting at first, but it works well.
We thought the place was clean and a good value for the money spent. It was an excellent location. Room was small but we expected that in NYC.
A lot of street noise and elevator noise from my room Are there any Whitehouse options?