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The staff was absolutely amazing. Especially Rocky and Jenny. They were friendly and helpful and always with a smile. The rooms are kept well and are comfortable. The hotel is centrally located so most activities are in walking distance. I will stay there again when I go back in a few months. Everything was great!
Everything... great hotel, great location!
We arrived early and our room was ready. We were able to check into our room early which was very much appreciated after traveling all night on the red eye. The staff was friendly, attentive and the hotel was charming and very clean. Great location to everything. We really enjoyed the Lantern's Keep downstairs.
Location was excellent. I thought my room was way too small. I was in one of the 02 rooms and it was tiny. never stay in any of the rooms that end with 02. There was a gentleman in the library when I was there speaking on the cell phone complaining that his closet at home was bigger than his room. I asked to change out of my room and they said they were sold out. I will never stay at this hotel again unless I am shown the size of the room first. Otherwise, it was clean, good location and good staff.
Conveniently located,comfortable,pleasant stuff.
Accomodations and staff were wonderful. Location is convenient and in an extremely staff area.
staff was outstanding comfortable room, if small great location older building with slow elevators :) small room (but it is Manhattan!)
Delightful. Very kind staff, lovely room. Very good value at just over $200 Room seemed a bit humid
Location, Location, Location! Great mid-town location, steps away from shops, theaters and landmarks. Friendly helpful staff. Comfortable room although very small bathroom. Great restaurant! Small bathroom.
Cosy and comfortable The ventilation in the toilet is noisy.
Our stay at the Iroquois New York was absolutely fabulous. From the moment we arrived, we received excellent service from all the staff. The room was very clean and well appointed. The location was perfect. Vanessa, the concierge, was absolutely amazing; not only did she provide excellent recommendations for restaurants and attractions, but she went the extra mile in assisting us with obtaining a metro card for the subway. We will certainly recommend the Iroquois to our friends and plan to stay here again for our next visit to New York!
It was clean and comfortable, beautifully decorated, quiet, friendly and helpful staff, excellent service - from doorman to housekeeping to room service,, conveniently located, cozy lobby and library - in short - a gem of a hotel. Will definitely return!! Absolutely no complaints!
Service var i top og alt på værelset fungerede super. Personalet var utrolig søde og hjælpsomme. 2 små ting: der var ikke nogen safetybox på værelset og den inkluderede morgenmad en smule begrænset.
Ja, det er meget små værelser så det kan betale sig at opgarde
Meget central beliggenhed. Venligt og imødekommende personale. God service og fin rengøring. Fint med frit tilgængelig computer i receptionen. Ekstrasengen på værelset.
Hotellets placering er meget centralt beliggende for indkøb og heldigvis i en fredelig sidegade.
Absolut anbefales værdigt - kanon beliggenhed, værelser med gode faciliteter kombineret med et meget imødekommende og venligt personale.
God service - utroligt venligt og serviceminded personale
Værelset var fint, men aircondition-anlægget var ikke justeret særligt godt, og det var svært at finde ud af at justere det selv. Så enten var der alt for koldt eller alt for varmt. Ellers var værelset meget udmærket til prisen, i forhold til hvad man ellers kan få. Men personalet var generelt alt for leflende, bukkende og skrabende, frem for søde. Det er helt uhørt at personalet har private aftaler med sorte taxaer til kunderne. Jeg forventer som noget helt naturligt at der kun bestilles gule taxaer, hvor man har mulighed for at aftale prisen og regne med at det stemmer.
The room was overall inviting and the bed and pillows especially comfortable. Having to pay an extra fee for internet access, it should be a part of the cost of the room.
Location and cleaniness the other guests where a bit rude
Bed was unbelievably comfortable. Bathroom was not as well outfitted as the bed.
The location was perfect for theatre and shopping and catching the subway. The room was a little small. We had two twin beds and really not much of a view. Concierge (one of 3) was not particularly helpful. Very minimal Christmas decorations in lobby, other hotels much more festive.
This was our first trip to nyc and chose Sofitel by recommendation as well as location and reputation. It was within walking distance to many attractions as well as excellent places to eat. We felt safe yet away from the main hustle and bustle. The beds were super comfortable and the bathroom was top class. Thankyou!
Extremely friendly staff upgraded us to a king bed, left champagne in our room for our husband's birthday
Great location, clean room, staff was very accomodating
The location Not the standart I expected, room to small, air conditioning to noise.
Room was very comfortable. Breakfast was excellent. Sometimes I had difficulty understanding the staff as their first language was french.
The room was large for new york and very nice. The bed was very comfortable. The breakfast was outstanding!! It includes juice, coffee and a basket of bread and pastries. The best pancakes are at Sofitel. It is a short walk to the theatre. No complaints, I will definitely go back to Sofitel
The staff excellent, location perfect comfort first class. Tea & coffee making facilities should be available in the room.
Great location, excellent staff combined with a good restaurant and good decor Wifi Should be free
Great room. Clean. Comfy bed. Limited view.
Location Room smelled, they tried to not offer our booked room type. Even after calling and confirming the day of.
Clean room, very nice cleaning staff. Front desk people pretty ho hum . Slow elevators during peak times. Not all elevators working. Kept stopping at floors for people with override keys. Very expensive hotel overall, hotel ( hotel rate), food ($4.50 for a cup of tea at the cafe on the main floor & you have to make it yourself!)
We were on the 36th floor and most of the elevators were broken during our stay. Was difficult getting to and from our room. We had to use the service elevator many times.
Location was excellent. Lack of options in the neighbourhood for affordable food, unless you wish to tempt fate and eat from a cart of death on the street. Gave us some credit for our hot room. Room was hot, hot, hot. Ac could not keep up. Went down to front desk to ask for assistance. They tried to find a fan but could not( 2:30 am don't blame them). The next day we had to get maintenance up the next day and they found us a fan.
Great access to grand central station, i.e. don't even have to go outside. Beautiful modern lobby, with dedicated elevators, so short wait times. Nice rooms, modern. Black mildew inside shower curtain. Did not swap out all towels after first evening so had to have face cloths and hand towels delivered. Maids talking in hallway while cleaning rooms early in the morning (my biggest pet peave).
Great position for tourists sights. Direct access to to the subway and Grand Central Terminist and food hall. Very expensive
Very good ambiance in lobby and also bedroom. Very nice experience during entire stay. Closer access to all main attractions & restaurants in NewYork. Value for money in major city. No hotel valet parking so need to find other valet parking nearby.
proximity to train station, snack bar in lobby, restaurant just up from the lobby dirty bathroom floor, poor unkeep in bathroom--sloppy caulking around shower door, built-up crud around shower area, couldn't get into shower without walking directly under shower head. Worst problem was the "modern" touch light switches---couldn't leave a light on in the bathroom to see your way there in the middle of the night. Difficult to use all lights. Dark décor--depressing and dark wallpaper installed poorly--all you noticed were the seams in the wallpaper
Location Cleanliness Restaurant organization Front desk layout
staff very helpful elevators out of svce at times
This location is awesome!!! Can not beat it! Room was too hot and would not cool Elevators were SLOW - seemed liked only one was working
This was a great value for Manhattan. It was within walking distance of Times Square, Central Park, and many other popular New York hot spots. The staff was very friendly & helpful. When we arrived, there was only 1 operation elevator & the staff went out of their way to make sure people didn't have to wait too long for the elevator. The complimentary buffet breakfast was excellent - great if you have a family! The rooms were quite large (with a full kitchen) and the beds were extra comfortable. My husband and I would definitely stay here again.
We stayed in a large clean studio room for just two nights. It was a good experience but the room wasn't as large as I thought it would be. For example, when the sofa bed is pulled out there isn't any room to walk between it and the full/queen bed in the room. The pull out couch bed was as uncomfortable as we expected it would be, but after our long NY city days, we didn't care. Breakfast was plentiful in options, but so packed with people one of us had to stand to eat. Get there early I guess! Elevators were just as bad; the general advice was to go up to get down. Clean room. Prompt service. We'd stay again.
The hotel was very clean and had all the conveniences. Bed and bedding was great. Close to Times Square and our room had a spectacular view of the Empire State Bldg. Caution: If you have a vehicle, parking cost almost 25% of of nightly stay.
I have stayed in quite a few NYC hotels. The room was magnificent! The breakfast and gathering area was beautiful and the staff was so friendly and accomodating!
Excellent TImes Square location for weekend stay .
While the decor, aesthetics, and general reception are great, the customer service and professionalism from the front desk is completely sub-par and below standard for any hotel within this price per night range. I was completely taken by surprise and frankly, shocked when I realized minor construction on a door lock was going on in the room next to mine. Apparently, management thought it a good business idea to begin the deconstruction and removal of the lock with the requisite banging, clanging, kicks and other associated noises at 9:30 pm!! When I called the front desk to complain, the female rep advised that she didn't know when it was going to finish but that it would continue--completely uncaring that after taking two separate airplane rides to get to NY, encompassing a total of 15 hours, one flight from a recovering war zone no less, all I want to do is sleep and rest in order to be somewhat recovered from passing two continents and three time zones and to be prepared for a me...
My wife and I spent 5 days there to celebrate our anniversary?our first visit to ?the big apple?. The rooms were a little small, but were very clean and well furnished. The staff was friendly and helpful. We really enjoyed the hot complimentary breakfast, but be warned, they get very busy from about 9:00 to 10:00 AM. Be there before 8:30 and you are fine. The location was excellent for us, within walking distance of Bryant Park, the Rockefeller Center, many Broadway Theaters, ABC and NBC studios?even Central Park if you don?t mind a couple mile walk. We totally enjoyed our stay?will stay there again if we return.
Our stay at Residence Inn was actually better than expected. The staff was very friendly and helpful. Even the maintenance staff always said hello and had a smile. The breakfast was good and they even provided a light supper which our family took advantage of. We would definanty return. P.S. Our City View rooms on the 27 floor had an outstanding view.
The check in process was pretty average, but with unfriendly front desk attendants. The hallway was dirty on the floor that I was staying on...both trash on floor and carpet was dirty. Great location and good price, but below my expectations and below what I have experienced at other Marriott properties.
We stayed here, of all times, through New Year's Eve, and it was a very wise choice! \n\nThe room had a full kitchenette with microwave, full size refrigerator, toaster, dishes, etc. It was really convenient to be able to go to the corner store and buy midnight snacks or breakfast for the next day.\n\nThe front desk staff was very matter of fact. They weren't overly friendly (it is NYC, lots of people, not everyone will be gushy!). There wasn't a bellman that we saw -- which we liked because we can wheel our own suitcases, not a big deal. There typically was a security guard near the door and you have to use your room key to get to the upper floors. \n\nI would definitely stay here again and recommend it to friends!
We stayed here in August to celebrate our daughters 13th birthday. We are a family of four, my husband, 13 year old daughter, 9 year old son and myself. The hotel staff was so welcoming and helpful in every way. We arrived a few hours ahead of check in time, but they allowed us to check in early. I had requested a couple of treats to be in our room when we checked in. They didnt have them available at check in, but the treats were in our room when we returned from the broadway show, along with a balloon bouquet and a birthday card for our daughter! Anything we needed or asked for during our 4 day stay was taken care of with a smile! The rooms are very spacious and clean. The kitchen is quite attractive and very useful for keeping snacks and drinks. The hot complimentary breakfast was good, we often took our plates of food back to our rooms and reheated our breakfasts as we each got showered and realy for our day. The hotel is in a great location. An easy walk in one direction...
Clean, spacious and very nice room, close to Times Square. Complimentary breakfast and afternoon light dinner was a plus. Would recommend, and visit again.
Det lå meget centralt, og var ikke ret dyrt i forhold til beliggenheden. Personalet var venlige og hjælpsomme, og som regel kompetente Der var temmelig lydt, da vi havde en ikke tætsluttende dør ind til naboen
God til prisen og perfekt beliggenhed og rent!
Hotellets centrale beliggenhed. Venlig og hjælpsom personale Savnede mulighed for at få morgenmad på hotellet. Var bekendt med det, men savnede det alligevel.
Fantastisk beliggenhed til rimelige penge. Gode senge, venligt personale. Stort set ingen faciliteter på hotel eller værelser. F.eks. ingen el-kedel, kaffe eller hårtørrer
Hotellet ligger super-centralt ved Times Square dvs kort afstand til det meste af Manhattan, fin betjening, rent og "turistskranke" ved receptionen. Værelset var ikke stort, airconditioneringen larmede fælt, og der kom ikke dagslys ind, men i stort ok til prisen.
i arrived the hotel at ten and didnt have to wait until 15 for ckeck in, they gave me a room and did everything very very quickly..that was a great start. I went with my ten year old daughter and found the hotel couldnt be better for our stay. Breakfeast was perfect! location too...we walked everywhere...times square...rockerfeller center...central park..Moma..!! even build a bear and american girl...!! we had places open 24hs to buy something to eat or drink...free wifi ..and had a place with two computers in case you dont have your own! room ok too!!! clean ..small as all rooms in NY. ,but you only use it to sleep !!! they kept my luggage after i did my checkout!.. couldnt have chosen a better hotel for my stay with my daughter.
Good price, very clean. Great staff, very friendly and helpful Small room for 4 adults.
this property addresses all the necessary parameters i.e. location, comfort, staff, facilities and services. gr8 experience
It was a small quick little hotel located right near Time Square. While the room is about 2/3 or 1/2 the size of a typical room, the price and location makes it ideal for those that don't tend to spend much time at their hotel, but want to be located close to Time Square and the subway. The hotel staff was very attentive and nice to deal with. It has a really small room and there is no refrigerator to put our drinks, but since we only stayed one night, that was too problematic.
Clean, great location, helpful staff, would highly recommend if you're just staying a few nights. We found this problem everywhere so it's probably just a personal preference, what's with USA and no kettles only coffee machines? I just want a cuppa after an lond touristy day.
the location is very good! The Hotel staff isn't helpfull. They charged two days more even though I've left two days early. And they recived a packege for me after I checked out.
The staff is very kind and familiar. The breakfast is complete, well prepared and permited us to visit early the city.
The staff was extremely friendly, they made us feel like customers and friends at the same time, a little bit like staying with the family but always very professional. Whenever we needed something everybody did everything and always with a smile. We will definitely choose this hotel again. The breakfast was excellent, the location is also very good.
Staff were Friendly, Location was perfect
Location One of us was literally in a basement room with no windows. My room was so small I could barely move.
No cafe or restaurant or breakfast only on property
Kenneth at the front desk was exceptional - friendly and professional. The rooms were comfortable and suitable for a short stay in Manhattan. I thought the beds were comfortable, and the shades in the room fully blocked the view of other buildings. No vending machine meant we had to go to the 24 hour deli next door - there were men sitting in the deli and I felt uncomfortable with them watching me while I made a purchase.
A small friendly hotel offering all you need. Immaculate rooms with great breakfasts and clean bed linen and towels every day. Excellent location for all the major sights - perfect for a long weeked sightseeing. Would definitely stay again and have already recommended it to friends and colleagues.
price, decor, breakfast, walk-in shower neighborhood, esp. garbage in streets, bed too hard, Minibar only coca-cola and alcohol - storing water, fruit, or juice prohibited enforced by electronic monitoring, cheap plastic cups - no glasses, "superior queen" sleeping room 10'x12', bath 4'x5' roof deck closed
it was a nice and clean room. breakfast was good though it was just muffins, bagels and toast, no eggs or ham. convenient location next to the subway
Nice location. Room was small, but clean and updated. Hotel itself is a bit dated and doudy.
The terrace was hands down the best part of all the hotels we stayed at in NYC.
The room was clean Extremely noisy (couldn't sleep at night) although I had asked for a quiet room, very basic breakfast
The front-desk was very helpful The room was very small, and the bathroom was extremely cramped
very central location
Proximity to 7w building and Korean restaurants When booking thru online agencies you always get the room next to the elevator. It was quiet enuf but that was after we propped the banging fire door open.
- Friendly and helpful staff - Small but clean room, comfortable bed - Well-appointed and nice ambiance - Within easy walking distance of Penn Station, Madison Square Garden, Times Square, Empire State Building, Grand Central Station, and other midtown sights, as well as shopping and good restaurants Disappointed that the rooftop garden was closed for renovation
I stayed in one of their newly renovated premium rooms and they are gorgeous!! Comparable to the Thompson hotels. Definitely a great value with an amazing location. Would definitely come back and recommend the renovated rooms.
The central location -could walk to the Village or the Park Complimentary breakfasts The price - but I guess that's NYC for you
great value, wonderful cozy old world flavor. Library with espresso machine and fireplace, beautiful marble staircases Unbelievable lack of attention to detail. This hotel could be soooo much better if they simply cared about details. The gym has had 3 of the 4 cardio equipment broken for over 6 months! The hallway carpets are worn, the paint is scuffed, gym towels usually absent, gym t.v. broken... I would happily pay 10% more at this hotel for better TLC. Sadly, it seems they are content to compete on price alone, in spite of having a gem of a property. Poor management, in my opinion.
Helpfullness of front desk staff and central location of hotel
NOTHING Double room was smaller than anything they've seen before. It was only one tiny bed [I even called them explaining they are sister and brother] and I believe it was a twin or maximum a queen- my brother was taller than the size of the bed-unacceptable. My closet is bigger than that bathroom and the building is remodeling so it looked terrible and they so bugs on the shower-real gross. I payed the price of a 4 star hotel in Times Square and they told me they've been in more comfy hostels in Europe. Staff was not accommodating at all and since my family does not speak English very well they did not offer to change to a decent room (for the price I payed). I feel so bad for them and I feel scammed by this. Ridiculous.
I love the character and history of this show. I film like I am in a film noir movie with its library, the spiral staircase and the classic, old NY feel of the rooms. The only complaint I had was the staff. The first time I stayed, they greeted me with such a welcoming warmth and interest in me as an individual. It was lovely! This time, they had a rude woman working the front desk who was so cold--no smile, no eye contact, just the most basic robotic responses. Please Mansfield Hotel, you have such class, such character! Hire people who treat people with respect and friendliness! Because of her, I may be looking to stay elsewhere in the city next time. The rude, robotic woman at the front desk. Please find someone who is friendly, interested. It's a boutique hotel. It is charming and the service should reflect that charm!
no free wifi
Location in the middle of everything. Friendly staff and nice rooms for boutique hotel. Free wifi in lobby only; paid wifi in rooms. Would have liked free wifi in rooms.
It was very clean Room was very small and the bed was small as well
The location was perfect, our room very pretty
It was a rather horrible experience. The room was small and dirty and nothing like what was advertised. The furniture was broken and it was facing a wall. The room next to mine had several people in it who were partying late into the night and even though I called the reception they refused to do anything about it. So there was shouting and music until after 2am. Probably one of the worst hotel i stayed at in a long time.
staff attitude and promptness lack of towels unacceptable
nothing the room was disgusting: small, dirty, not comfortable at all !!!
The staff were helpful and very friendly, especially the bellman and the reception staff The hotel was very clean. The rooms and public areas were also excellently furnished. The bathroom was very small - It was not possible to sit on the toilet and close the door in room 803! also the bathroom floor was higher than the room, resulting in a cut foot on the first night