The design of the hotel and the location The service was extremely poor. The concierge was not very helpful. The rooms would not be cleaned unless requested and after several complaints. The coffee was brought cold. Walked into our room bathroom at 5pm to find the housekeeping bucket and mops in the middle of the bathroom. The bellman placed our shopping bags in a wrong room without so much as an apology.
The restaurant on site is very nice and fun for weekend brunches. Rooms are very very tiny.
Great location and design. People very warm and great value Size of bathrooms
Look and feel of the hotel. Love the front courtyard. Although we did not have a chance to eat in the restaurant, the area looked amazing. The stay was overall good. The room was a little late in being available but that happens. The front desk staff was ok. Not overly friendly or warm but certainly not rude or short. iPhone dock was a bit old. Should at least have adapters for newer iPhones.
Outstanding and very helpful staff. Quiet location like a boutique hotel.
Quiet street Contemporary style Chandeliers in the restaurant. Sitting areas in both restaurant and bar Blue and white color in rooms Big full length mirror in bedroom. Shower only Wall of windows All of the staff were incredibly nice! Cab fare from Soho to uptown
Hotellet ligger i gå aafstand til selve SOHO, hvilket vi ønskede og fandt rigtig godt. Værelserne var fine,men ikke så store, sengene fantastiske og personalet var venlige og imødekommende.
Personalets evne og villighed til at føle sig hjemme. En meget professionel indstilling.
Guldfisken på værelset.Beliggenheden. At vi havde betalt ekstra for et værelse på en af de øverste etager, men det fik vi ikke da disse værelser var optagede. De lovede os at vende tilbage med muligheden for at rykke, men vi hørte aldrig fra dem desangående.
Jeg syntes godt om indretningen af hotellet. Det var rigtig hyggeligt og indbydende - både fælles områderne og værelse. Vores værelse lå på 4 sal ud til gaden hvilket affødte en del støj. Jeg havde forventet bedre udsigt og ingen gadelarm, når man betaler kr. 2000 pr. nat.
Lækkert værelse med fantastisk udsigt til empire og crystler bygningerne. God service. Hyggelig lounge med god mad og gode cocktails. Fint med fri adgang til wifi.
We loved the location in Soho, lots of great restaurants and shopping nearby, and we found the room to be very comfortable. The subway was convenient, with rapid service to midtown. Although the bar scene was fun to watch until midnight or 1 AM, it got annoying when we did try to sleep. That was our only issue.
Shower Bed Large tv One of the dim able bedside lamps didn't dim
The location was excellent, close to Subway, great restaurants and shopping. Noise in room on 11th floor (119) coming from elevator (we think) was like someone using an industrial stapler in the early morning hours. Unfortunately I'm a light sleeper.
Great location in SoHo, cool modern decor and good sized room, friendly staff. Oh, and luxury soap. Lobby lacks charm and comfort - not the sort of place you want to hang out. Overly intrusive music.
Location Not set up for the business traveller - no desk in room, poor electrical outlet access.
Great location. Great decor. The books everywhere gave it a cool and relaxing atmosphere. Loved housekeeping twice a day. Quiet. I really liked that they have no tub. Showers are so much cleaner and relaxing. No bar. No restaurant....yet. We should of been told of that when we booked.
Low key but helpful manner of staff. Location is excellent. Food & service at Kittichai Restarant excellent.
very clean. Staff is extremely hospitable. wonderful food. superb location fitness room is way too small
Beautiful boutique hotel. The staff was excellent. Service was excellent. That is the most important to me. I will defintely return to this wonderful hotel and gladly recommend it to friends/colleagues/family! Believe it or not, in my room (56) the toilet paper holder is located in a very awkward location -- sort of gets in the way.
The staff, particularly concierge, were amazing. Not only were they efficient in making bookings for us but they suggested some fantastic restaurants for us to visit. The room was quite big for a NY hotel. The bed was fantastically comfortable and we loved the Kiehl's bathroom products. The location of the hotel was excellent - so convenient for site seeing and shopping. We also loved Kittichai - fantastic food. All in all, a fantastic stay. Thank you!!!
The king bed was great and the toiletries are tops. There is a gap of more than an inch between the door and the floor - which means I heard every conversation in the lobby / lift and every ding of the bell. I also had to put a towel against the door to block out the light and some of the noise.
Hotel is steps away from the subway. A short walk to Little Italy and the Financial district. Lobby doors lock in the late evening for added security. The bathroom was riddled with mold due to poor cleaning and ventilation. Had to keep to bathroom door closed to avoid the smell.
Very good sized room for Nyc Comfy bed Very clean The core stuff was almost all there and really nice. It's clearly a budget hotel, but on the verge of not feeling like one. Internet sucked!!! As much as I loved this place and think it's an incredible value, for that reason alone I'd think twice about returning. Can't control room temperature. Too much AC for my liking the first day and I left shivering, but after that was fine. Service very limited. What hotel doesn't have wine glasses? And they had a corkscrew, but I had to talk them into letting me borrow it.
Location and proximity to subway, price, a comfortable place to sleep No computer use for guests
I especially loved being on the corner of a subway stop, a couple of blocks from Little Italy, a couple of blocks from Chinatown, and walking distance to so much more. The hotel was clean and neat and my room was updated. Even the coffee was good. I was alone and just wanted a clean, comfortable room to wash, dress, and sleep in. I didn't care that the room was very small (not even a closet, just 4 hooks) and the bed only a double size. This is NYC. Rent even for studio apartments is ridiculous. But, couples and families should make sure to get a larger room.