It was located a few miles from my shool, which was a big plus for me. Parking lot in front of the hotel. That is about it. Internet service was very inconsistent and slow throughout my stay (and I stayed there for 5 days). Water pressure in the shower - weak, while the temperature of the water was flactuating during my shower. The sheets barely fit the bed and would consistently come out, which was annoying to me personally. Choice of TV channels is poor. No ESPN. The little fridge in the room barely keeps things cold. Cooler and ice did a better job for me. Bottom line is that it is a relatively cheap place to stay. A roof over yournhead and a bed to sleep on. That is it. And be ready to do a lot if sacrifices.
El tamaño de las habitaciones, limpieza y comodidad de las camas. No controlan el fumado de marihuana en las habitaciones, al menos en el 6to piso. Desayuno poco suculento.
Housekeeping was accommodating. Location/neighborhood. Safety is not on my list.
The breakfast wasn't too bad my kids enjoyed it. There were random people alway hanging around in the lobby and out in the parking lot. I'm assuming that they live there. Each morning it would smell like weed in the bathroom I don't know if the people next to me were smoking it or what.
Decent wifi. Room was comfortable and quiet The room seemed a bit old. Could use refurbishment. The extractor in the bathroom wasn't working
Smelled horrible. Grime on floors. Crackheads fighting in other rooms
I was impressed rooms extremely ckean. Hotel personal very pleasant. Nice hotel for your money. Needs an updated ice machine does not look very clean and ice comes out watery.
Olía a mariguana
The hotel is well located, but has an unpleasant odor. With some problems in the bathroom which were then fixing. On the other all right
Rooms are very clean
The bed was very comfortable. The first night there I walked out of the elevator into a huge cloud of pot smoke and several highly intoxicated people running and yelling in the hallway. As my stay progressed I learned that those "guests" had actually been living there in the hotel for some time. The staff did nothing to take control of the situation. Furthermore, in the evenings, there were several people just hanging around outside the buildings... I felt very uncomfortable any time that I had to go out to my car or to dinner...
Nothing It was a pimp hotel , drug house! They had about 5 pimps and hoes all night in the lobby the housekeepers are rude they barely clean and want you to leave the room so they can put the SAME sheets on the bed sweep and lift the toilet seat up so You think they did something NEVER AGIN
1. Location (pé na areia). 2. Excellent size bathroom. 3. Neutrogena products. 4. Lots of pillows. 5. Good convenience store in the basement. 6. Free internet in the business centre. 7. Free USA Today 1. Thousands of little ants over the sink table (in the 14th floor!!!). 2. Very dirty carpet close to the cooking area. 3. Fridge did nor work properly. 4. Air conditioning very noisy and difficult to regulate. 5. Little terrace very dirty. 6. Not enough hangers. 7. TV remote control did not work well. 8. Parking outreageously expensive. 9. Very small pool. 10. One day housekeeping came at 3 pm! 11. Very poor decor in the restaurant and terrace. 12. Very poor menu, very bad food. 12. All 7 daily rates debited to my AMEX 2 days before my arrival.
Excellent location o the beach
I liked alot of the view,the beach is calm,is very family...the facilyties like a supermarket,retaurants,pharmacie,etc...
the friendly and helpful personell the restaurant part and the pool dont come up to expectations for a hotel at the self named "Riviera of Miami"
I particularly liked the spacious suite, the unobtrusive atmosphere and the proximity to the beach
The staff were very friendly and made every attempt to make me and my friends feel comfortable.
Hotel is in great location, right on beach. Rooms can be slightly jaded, but nothing serious. Bathroom excellent with good toiletries, and all rooms have at least coffee makers/fridge/microwave and also access to free washer/dryer facility.Stayed on 27th floor room with spectacular side ocean/bay/city views. Do not need a car as bus stops outside every 20 mins or so to take to South Beach/Downtown or Aventura Mall. Several restaurants within a few minutes walk, and recommend Timo's Italian (just past Denny's). Overall a second great stay at this quiet beach hotel. Doubletree sent a welcome email a week before the stay, which unfortunately was incorrect (had only reserved for 2 nights instead of 3) This was eventually sorted by booking.com, and our arrival at the hotel went without a hitch. If you get an email from the hotel just make sure it is correct.
excellent location close to beach staff very helpful and friendly parking expensive as only valet available. rooms could do with a little maintenance work wouldn,t need a lot of money to be spent on them to take them from ok to very good but a pleasent stay.
Our suite was very nice. Really enjoyed the comfort. The air smelled like cologne-covering smoke, but it didn't.
The pool area made you feel like you were far away on an Island resort The room lighting, not enough. Felt like it was cloudy outside bcs the rooms were dark. Need better lighting
The staff was very friendly and the pool was great The construction work that is going on was woken up at 5am and 6am two days in a row from construction machinery and jackhammering
The casino wasgreat (even tho' we lost). Thefood was usually of good value. Our room was niceand the bed was great but itwas almost a mile walk from the elevator and wewerelocked out onASaturday night foralmost an hour!
location to sun life stadium staff was rude and room check-in is disfunctional. room should have been ready much sooner than it was.
Beautiful hotel and pool. Great staff Got to the hotel late Sunday night. Not much to do at the hotel during the week.
we only stayed for 2 nights and we really liked the swimming area and the casino the room was just what we wanted we will visit again the next time we are in florida 5 star all the way
Thought the mattresses were not that firm and comfortable. And if you have a king size bed include king size pillows with the bed . The pillows are so worn and small . Didn't like that the outside venue seemed abandoned not as many shops most things were closed while I was there . Was unaware there was construction. And after talking to a shop employee she said it's been torn up outside for so long and nothing has been done with the space . Definitely not the same fun place I visited several years ago. Seems like the outdoor area is getting rundown.
I love the enviroment, staff, most resturant & shopping The only thing I dislike on every trip is room service, not the service itself but the food is of poor quaility. I made an inquiry a few trips back and found out it was prepared by The Blue Plate, where I dine after 1am as it was the only one open.....it's horrible!!!
I can not tell you just how horrible our stay was. we were still awake at 9am from the noise in the hall ,the next room was party city. How many whores can fit in a hotel room? even the dirt in the hallways and elevators surprised us. this isn't a hotel on the weekends it is like a sorority house with absolutely no rules and no regard for anyone elses sensibilities. horrible horrible stay.
The beds and linens were wonderful in our room. Room service for breakfast was excellent. The pool area is really lovely, both day and night. Rod Stewart's show was excellent. We found the hotel staff, with the exception of security people, were rather "grumpy".and this includes bartenders.
The hotel is a self-contained city...lots of shops and restaurants...the downside was its a casino on Indian property so smoking is allowed----YUCK!
The location and beach access. Hotel was beautiful and comfortable. Construction didn't take away from beauty of hotel. The resort fees. Just include in price up front.
I stayed at this property 3 years ago. Then the hotel was a bit ragged and showing its age. Since Hilton has taken over they've done an amazing job fixing the hotel. It's pricey but I was on an expense account
Pool area is fantastic, beachfront hotel and staff were accomodating and most of them freindly. very expensive to buy anything at the hotel. Room was not perfect but the beach view was memorable!! Worth the extra $$. There was no free wifi even with the pricy room! not acceptable these days.
THE beach, the room, the lobby I was charged for everything! Even charged for receiving a delivery package. At the end, it ended up being a very expensive hotel.
Location of the hotel is great, beautiful pool and patio, Great staff overall. The hotel is under heavy construction switching from Westin to Hilton So if you like the sound of pile drivers at 6h00am every morning.... Nothing was told or specified when we made our reservation that the hotel was a construction site!!! Not professional at all!
Excellent location, very nice pools and grounds, nice bathroom and comfortable beds, good TV selection, wonderful beach. Part of the hotel is under renovation and we could not go outside to our balcony. They were all locked and dirty from the reconstruction. We have stayed here about 5 yrs ago and everything was perfect. Everything is still very well kept ,but the hotel is starting to show signs of wear. So, the renovation is on time. Finish date is Fall 2016. I can't wait to see it. We will be back. Hotel very crowded and busy this holiday weekend.
Love the pool and the view of the beach! Everything was clean! Couldn't take food outside to the pool or a cooler. Security guards were annoying on that.
Nice people and when things weren't right they made it right.
Location of hotel, Rooms were nice Poor Customer Service 45 min line just to check into your room I understand it was Memorial Day weekend, but over staff and prepare for large crowds. We were a wedding and booked 95 rooms they did nothing to accommodate us. Trash was left in hallways for 2+ days Front desk wouldn't give us enough wrist bands for pool. I was overall shocked, very poor hospitality!
They aré remodeling all the hotel, so all services and features are not available
Worst cell and internet reception
Being on the beach was amazing and the faculties for the event was one of the best I have ever seen The balconies were all closed off, the staff were rude and argued with you, no place to get food during the day. This please looks like a high end resort but has the amanties of a best western
Staff were absolutely amazing, thumbs up to the crew. The pool is absolutely beautiful, rooms clean, beach is five seconds from the pool. Highly recommend staying here!!!
Location, great pool, lots of on site food choices, no need to even leave the resort The housekeepers would forget to clean the room. Mattress is terrible
A little expensive
I loved everything about the place The only thing I didn't like I was treated to two days at the hotel and it was paid for at checkout I was charged for hotel fee complimentary water a chair on beach that was a bit strange they should include it in the price especially When U check in and they tell you it's complimentry I get a bit cheated
Location Staff from the pool really rude open more time the pool
Elizabeth the front desk person was excellent room was not ready at check in. location.. no beach access
Approx. 300 meters to the beach, nice pool area and situated to a "river" with a very nice view from our room. Rooms are large.
The staff was super friendly, they recognized me by name every time I walked in the hotel. It was just a girlfriend and I staying here during our college spring break and we felt extremely safe while staying here which is important for a couple of females when in a place they have never been before. The pool area was somewhere we hadn't planned on using much since the beach is so close but we had some windier days while visiting so the pool was the perfect solution since it's more protected from the wind. The hotel is only a short walking distance from the boardwalk, restaurants, and Walmart so you have lots of stuff right close by if you don't have a car and don't want to pay for a cab. The hotel is also one of the stops for the water taxi so that can also get you most of the places along the board walk using that. The $18 self parking fee per night was kind of ridiculous to me. I loved the fact that it had a security gate although people could still walk past it. The self parking area didn't have a side entrance so you had to walk back around to the front of the hotel which wasn't that far of a walk but what bothered me the most is it wasn't well lit area. Other than that though, we had an overall great stay!
The room was spacious and clean. I also liked that there was an exercise facility on site. I was attending a conference at the Westin and the Crowne Plaza was very close to that (walking distance) and the cost was half the money.
The rooms were great Paying 25 bucks to valet everyday was ridiculous.
Very big rooms. Each room has a balcony & a kitchen
Across the road from the beach. Room was clean. The pool on the waterfront was cool. Water taxi came to the hotel and was only $26 for an all day pass. The noise from the elevator. Only 3 doors down but still was quite loud. Area was away from the bars and restaurants. Needed to get an taxi to most places.
Excellent location and very nice hotel. We really enjoyed our stay at the Crowne Plaza. A bit pricey to eat at the hotel.
Good for the Money to much noise from neighbor rooms
The staff here were great,especially the cleaning crew. I did not like paying $17 a day to park my own car.
Very clean room. Very helpfull staff. Beach is across the street. Great location to restaurants.
The pool area is very nice & it overlooks the intercoastal waterway. Cool little Tiki Bar and wonderful staff. I do not think it was clear the beach is not any easy walk from Resort and you can barely see ocean, ocean view rooms, very misleading. If I stayed there again, I would stay in a room that overlooked pool area/sound side. If you are not an beach/ocean lover, it would be a great place for you.
The view tv did not work. had repairman in the room at 1 am!
Hôtel très bruyant
Die Freundlichkeit aller Mitarbeiter ist wirklich erstklassig, Pool/Strand-Area sehr schön angelegt und gepflegt. Wir waren jeden Morgen am gleichen Frühstücksbuffet, es wurde jedoch jedes Mal anders berechnet (von 40-53 $ für 2 Pers.), haben wir nicht verstanden.
I'm extremely on happy with the customer service, I was told by the front desk at check-in that all resort fees are included, I was surprised at checkout to see those fees add to my bill, when I spoke with the manager Normita Netterville and explained the situation she was very rude and unhelpful and said out loud that if I don't like the hotel policies I can go next time somewhere else!
Comfort , cleaning , food etc Valet parking very slow
The hotel is beautiful with two pools, great spa, everything you would expect from a Trump Resort. Thought the price could have been a bit better during these tough economic times and considering the hotel was half empty.
Beautiful surroundings and ecellent food. Room was beyond expectations!
Excellent amenities and beach Locatio All good
The beds are comfortable and the rooms are sound proof. There was broken glass by the mini fridge when we first arrived. There was left over food particles in the cabinets. The bathroom was equipped for 2 people even though 4 were on the reservation. The outside vinyl wicker lounge chairs were broken. The person at the towel stand didn't know if there was a vending machine on site. When you check in, they swipe your credit card for incidentals, once I returned home, there was a charge on the credit card. When I called to inquire, I was told we used items from the mini bar. I told them this was not true because we had gone across the street to Publix and the liquor store to buy alcohol and even left more than what was provided. They reluctantly reversed the charges.
great value for money Not in a very hip and happening area
The staff was very nice as they upgraded my room to an ocean front view. I had a great view with a very large room. The hotel needs to be remodeled. The bathroom was very old and peeling paint from the vanity. The room had a very awkward smell every time entered.
Dominique was very rude front desk! The hotel d ouble charged me! I'm still waiting on a refund for double charged resort fees! I was told free Wifi and they still charged me for wifi! I asked for a bay view.. And they gave me a shopping plaza view .. I would've paid extra for a better view but the guy Domnique lied and said I already had a bay view .. :(
You will need a car or fairly long and expensive cab rides to go anywhere fun
The room was very small comparing to other hotels of same category
Close proximity to the beach. We stayed at the change management period to Marenas Resort. The services were not good at all.
close to the beach
The location is the best.
I loved the pool even though it was not for doing laps. The view from my room was awesome. The food was great and everything was very clean.
Great location; spacious rooms; kitchen facilities; decent work out facilities. The hotel is showing some wear. Front desk and bell station are not particularly attentive. At check in, the bathroom in the original room was not clean.
Kind staff. Excellent handling of an unusual situation. The room was a bit small. Also the closet is tiny and can only be opened by blocking the TV. No room to store luggage.
The staff were very helpful, the suite was exceptional
great beach did not receive my wake-up call, which was critical in making 6 AM flight.....very unhappy with the hotel
The beach access was wonderful. The bar and restaurant had by far the best service of almost any where I've ever been. No doubt will return.
Beach chairs and towels included. Very clean and bright, fun colors.
This is a fantastic location for people who want to be steps from the beach. There were a lot of fun shops and restaurants in the area. The hotel itself was very clean, nicely decorated and comfortable. They have beach chairs and towels for guests to use. The staff was friendly and helpful. There is a $6 a day charge to park a car.
A real throwback facility, but that's part of the charm. Couldn't ask for a better location in terms of proximity to beach, restaurants and saloons. .
It is an inexpensive place near the beach. You probably save at least $50 over the next cheapest place. The staff was very friendly and helpful. Let's face it you get what you pay for. The price was very good and you were a block away from the sand. The facility is old and showing its age. The rooms very cheaply decorated and the bed was awful. Dehumidifiers in the rooms would go a long way to improve the experience.
the value for the money everything was nice only issue is the tub could have been cleaner
Overall everything was amazing, clean, huge and full equipped room, what's surprised! Close to the beach and very quiet ambient. Pool and bbq are nice too.
I loved the room! Very clean and quiet with a nice modern look. Having the beach and boardwalk so close is a huge bonus. A lot of the shops on the boardwalk were open WAY later than I expected them to be seeing as it was during the week. I will definitely be using this hotel again. The only downfall I came across was the late check in procedure. My plane was delayed 2 hours, so by the time I got to the hotel the office was closed. I was a bit uncomfortable with my room key just being in an envelope in a box where anybody could have grabbed it. (I didn't realize that the office closed at 11pm, but that was my fault for not double checking. I had originally scheduled a late check in, but would have been there before 10 so that conversation never came up.)
I specifically requested a first floor room near the beach due to the fact that I have two very young children and they went above and beyond a provided my family with the cottage room closest to the boardwalk/beach! I absolutely love this property and my mother and I want to spend at least one weekend a month, if not every other month, at this property!
I liked that the staff was attentive and it was in a great location. Steps away from restaurant's on the board walk or across the street. And of course minutes away from the beach. They provide free beach chairs and towels so that's a plus. Minor plumbing issues. Staff was attentive. I would suggest you ask for a 2nd floor room.
Location near the Broadwalk, walking distance to the beach, bed and couch were somewhat comfortable, small kitchen with plates, glasses, and utensils, full fridge You can tell the remodeling work is rushed, outside windows were very dirty, shower heads are crusty and in desperate need of replacing
Hit anything on beach or boardwalk with in a minutes time Staff nice but not eager...son says needs better WiFi
Our group of 12 guys went down for the Jets v Miami football game 11/4-7. The staff and facilities were top notch. The pool area was small but nice. The location can't be beat, right on the Hollywood Beach Boardwalk, steps from the beach. Everything you need for your stay is in walking distance. Fly into FLL and 15 minutes late and $13 shared cab ride later you are enjoying everything South Florida has to offer.
Proximity to beach Size of room
Hotel is clean and staff very helpful The hotel is fine for $130 per night, but given what they charge ($230 with resort fee included) it is by far the worst value for money deal that I've done in my whole life. Would prefer to pay $20 more and go to the Trump Resort which is 20 times better and only 2000 ft away...
Buenas habitaciones, aunque pequeñas, modernas y bien cuidadas Pésima atención de la gente del fron desk. Te cobran por todo! Y en exceso. Cobrar por recibir paquetes? Cobran $20 de resorte fee, pero los chicos de la playa levantan las reposeras y sombrillas muy temprano, y si vas a las 5 pm ya no te dan reposeras
Great place, friendly staff, good location. Valet parking fees.
The view from the balcony is mesmerizing! Beach is great!
The location. I ordered the room that was not a suite. When we got there it was smaller than my child's bedroom and we immediately has to upgrade to a suite. The room was so small that we felt clostrophic.
Beautiful location and nice rooms Hidden surcharges like resort fees, false advertising for free breakfast that was not free
Nothing The hotel on the internet stated resturant on site for a great dining experience. There were not restaurant on site. No room service. You had to order from near by restaurants and wait for a hour or more for delivery. It also stated it had a bar and you could enjoy your drinks on your balcony. Which was also a lie. They had a poolside bar which was close on rainy days which were 2 out of the 3 days we were there.
The location was central. Staff was friendly. Hotel was secure. The bar and on site restaurant was nice and the staff very friendly. My room was extremely small. Balcony was about the size of a table. If you crane your neck you could see the water. Poor Desigb in shower no way to turn on without getting wet.
Some of the staff were very good/accommodating, but others were rude. Facilities were decent for price. Excellent location with many nearby must haves (Starbucks, grocery store, Walgreens) within a block. Hotel was minimalistic. Gym was decent. Some staff were rude. You get a free breakfast muffin, which is a mini-muffin, but I guess you get what you pay for. I'd rather have a cheaper price than a substandard breakfast. They charge for any checkouts past 11 am, and you can't check in until 3.
The beds are extremely comfortable! I didn't find the staff to be very friendly, very business like.
desig additional charges
We liked the location....near the airport and near the cruise port and that they have a free shuttle. Also, the room rate is usually decent. Although the rooms appear pretty clean the entire building and furnishings are in dire need of a remodel/update.
Love the location and cery friendly staff.
The Tiki bar & airport shuttle. This hotel was fine for the price & what I needed - one night to catch a flight the following day. My tub dripped but there was a door to the tub/toilet so I just shut it.
The room was clean and the bed was comfortable. I was very pleased with the shuttle from the airport and to the cruise port. Everyone was very accommodating. Breakfast was a bit hectic. It was nice to have a free breakfast, but too many people crammed into a small space.
not clean and needs serious updating
Airport shuttle everything else
The only thing good about this place was the staff Rooms dirty, furniture was broken or coming a part. Trash cans were full the night we checked in and wasn't emptyed the morning we left. Lesson learned if you book with Kayak make sure you know the quality of the hotel yourself. Don't rely on their BS reviews. I also learned Kayak doesn't reimburse me for early checkout which is total BS because I relyed on their reviews when booking this hotel. I will not use kayak again.
Excelent location, clean room and bathroom. Over priced, the hotel isold, the door needs repair, the bathroom door has to be changed, it started to exfoliate
Nothing Rooms dirty. They never did housekeeping. You would have to go to the lobby to pick up your towels and soap. This place is dirty and low class
Great pick up from air port and organized shuttles to cruise port, breakfast hot and cold Room smelled stale, door barely shut, long walk to room from front desk
The free shuttle was great. Very convenient and on time. Just call hotel, and arrival time for shuttle is within 10 min. Small bar onsite. Kim was very friendly and helped us order takeout for ourselves at the bar. Friendly desk staff, and great shuttle service. Rooms are clean, showers work well. Would stay there again, when flying into Ft. Lauderdale.
Courtesy shuttle , pool bar open until midnight Crappy breakfast included,
Needs be torn down Great location.
The fact that it is beachside is a plus but you can't get to the beach unless you walk outside because the back door is blocked off It needs updating, everything feels nasty, paper thin walls! We asked to be put in another room because of people next to us smoking marijuana and wrestling and they said it was all booked but we saw thru windows where it wasn't. On the other side of us was a smoker who was coughing the entire night! And then we pay $12 extra for parking. Will never stay here again. It's much more I could say but I think that's enough
Absolutely nothing. No air conditioning, ino ice, desk personnel Registered in two adjacent rooms, 239 and 240. Total 4 adults and one 2 year child. Air conditioning useless. No ice in ice machine. Water leaking at base of toilet. Solution was spread towels on floor until the proper wrench could be found on next day. After additional compaining, relocated to different room with fair air conditioning (room 259). Due to heat in second room, all 5 guests moved to the relocated room. Result 5 guests in one room and paid for 2 rooms. Relocated room, 259, had exposed and loose electrical outlet. High risk for 2 year old. Music played past 4:00 a.m. in adjacent guest room.
Nice staff, good breakfast and location (right by the beach). I sometimes stay at the Travelodge and this one was really disappointing compared to the others. TV not working; water leaking in the bathroom; no possibility to shut down the AC (ended up catching a cold); cleanliness of the room could be better.
Right on a beach very old
I liked the location, right on the beach. I did not like that they keep laying on fees in addition to what I paid online. i.e. a resort fee and a parking fee.
Quaint, friendly staff. We chose the Rip Tide because we wanted the charm of the classic motel/hotels of years ago & it fit our wants/needs Definitely not their fault, but Mother Nature put a "damper" on our stay!! We made the best of it but could only imagine that nicer weather would've only made the charm & experience that much better!
on the beach bar scene
Towards the end of the board walk Close to several eating places Outside music / bar on property 2 free hrs. bicycle rental Staff very nice and helpful Free WiFi You can only check in until 9 and then office closes Was not given Wi-Fi password and it wasn't in the room so I couldn't work my first night (apology given, and accepted)
Our stay at the Grand Beach Hotel Surfside West was one of the nicest hotel experiences we have ever had. We were impressed with the lovely décor, the immaculate appearance of the lobby, the friendliness of the staff, and the size and amenities of our room. We were attending the Seidner-Sakin wedding and had booked through Bookings.com. There was a problem in the room with several reservations in regards to the type of beds that were being offered. We contacted the Hotel Manager, Andrew, and he straightened out the reservations in a professional and courteous manner. We also were given the use of the Grand Beach Hotel's beach and other facilities. The beach and the service of it's staff were helpful and attentive. We enjoyed several meals at the restaurant and found the food to be delicious and quite varied. We plan on returning for a vacation in the future and would highly recommend this hotel. We consider this a 5 out of 5 and a true find!
For us this hotel was a splurge but it was really lovely. Staff was uniformly kind and attentive. Roof top pools on both buildings were nice. We frequented the main building roof top pool and the chaise lounges on the beach. Room was very nice for three close adult friends (two baths, two beds, one pull out couch). Complimentary 8 am roof top yoga on the main building was a special treat. Many thanks to Melody for the class (and a great restaurant recommendation). It is north if South Beach, if that is what you are looking for but a quick Uber, cab, or even rented city bicycles can get you there.
good location. walls very thin; construction noise next door. wifi was spotty
Leaving. The lobby was fairly presentable. The maintenance man seemed nice. From the beginning, nothing matched our expectations. The place looks NOTHING like the picture above. The area is beautiful, the property's sign only has Days Inn visible so that we drove past it at first. When we finally made it into the "valet" stand" the person slouching there in uniform ignored us for five minutes even tho he was 3 feet away. When I finally lost patience and asked him for help he looked at me as if I had two heads. His colleague then showed up and together they explained that I needed to go to the front desk and check in first. I went inside and the clerk was on the phone berating a customer. When she eventually acknowledged my existence beyond rolling her eyes at the person she was speaking to. I went up to the room with my wife in the tiny elevator and the ancient stained carpet, dirty stained walls, sagging beds and moldy refrigerator were so repellent that we immediately asked for a refund. We got none. To add insult to injury, the valet refused to get our car, instead he just gave the key to my wife and then tried to prevent us from leaving. Our experience was horrible; the disgusting pigsty room, the vile, foul mannered, hostile staff, and the property's has the general ambience of a crime scene from a TV police show. Ick
Was not hit with all the secret fees that Miami hotels are famous for. Honest, clean and consistent with what was promised.
Location is excellent with great access to public transport, shops, food / restaurants. The room and hotel is old but was clean and comfortable. If you are looking for a high end hotel this isn't for you. If you want value a great Base with clean accommodation you will love it. It can be busy at weekends with a lively local following
They were booked out. We could not stay there. Very unfriendly.
Staff is helpful Quiet area
The fact that is was one of the old hotels that we used to visit years ago and it hadn't been knocked down to build a high rise. They have a such an awesome location if they just took care of the place and made sure the guests were comfortable. We are pretty easy to please so this had to be bad if we left after the first night. We had intended to stay three nights. We left and went to another hotel. The rooms were so very dirty and uncomfortable. And there was construction going on everywhere with loud jackhammers early in the morning. We travel a lot and thought this would be a good value but we were very disappointed. We were up all night and when we asked for a refund they did not stand behind our satisfaction. Stay somewhere else this hotel is awful.
Nothing Beds were very uncomfortable and we never had warm water water pressure was horrible and I found cockroaches in my room
The waterfront location is great and can't beat the price. The hotel itself is old and not lux at all, mostly families staying there. There's nice tiki huts you can rent on the sand and a restaurant with decent pizza and burgers and a small bar ($11 for 2 beers). It's ok as far as cleanliness but don't expect too much from the staff, it was hard to get extra towels. I was charged an extra $70 on top of my reservation for $12/day self parking, and a $13/day resort fee, and a $23 room upgrade for a kitchenette. I wouldn't have minded if it wasn't that we practically had to beg for extra towels and the pool was always so dirty I didn't want to let my 7 year old go in it.
Construction next door
The hotel location is great. It is right on the beach in Sunny Isles, across the street from Publix. The hotel provides lounge chairs on the beach (though you have to pick them up and put them there yourself) and by the pool . The hotel is outdated. As long as you are not expecting a high end hotel and the price is reflective than it's okay. One thing I really did not like is at 5PM they collect all beach lounge chairs. Personally I like to stay out at the beach and was annoyed that I had to get of the chairs that early.
Location The hard bed, tiny handheld showerhead, no main showerhead, the front desk would not let me check out late - I ran a marathon and would have loved to come back to the hotel and shower before my flight instead of having to wait until getting home. Rude staff - they knocked on my door early in the morning 1 day before my check out day and asked if I was checking out. Never will return!