Osaka hoteller

Fordele: Location... Staff.... View... Loved them all

Fordele: The view and the location are basically the only interesting aspects of this hotel. I would therefore not recommend a 5-star hotel which doesn’t come with the basics of that level: an outstanding service.

Ulemper: Breakfast is average, including on the Club floor. You serve yourself your own coffee in a basic machine where it really is bad, they serve industrial juices, the choice is modest and when I asked for a refill of milk for my son’s cereals it never arrived. The facilities in the room are not of the best level either, there is no pool or spa in the hotel, which is quite surprising for a hotel of this level and most of the staff doesn’t speak English. But the worst came on the last day. I check-out in the morning and my flight being at 11.45pm, I left my luggage at the hotel with the intention of getting it back in the evening and taking a little while to arrange one or two things before I left (include a couple of purchases in my luggage and quickly go to the restroom to change to airplane clothing). When I sat at the « Lounge plus » corner in the lobby, I was interested to have a drink after a day in Osakas’’s streets while my 10-year-old son and we would alternate to go to the restroom to freshen up and change. Although we were ordering drinks, a very rude lady at the « Lounge plus » asked us to leave because it wasn’t a waiting room. But we were customers of the hotel, were ordering drinks and weren’t bothering anyone as we were using the restroom to get ready. We were chased a couple of times by the hotel staff within the lobby, can you believe it ? Our presence was probably messing up the uptight atmosphere, I don’t know. When I asked whether we could wait on the Club floor (since we were initially Club floor customers), we were told that we would beed to pay 4500 yen for that ! I simply wanted to make things easier by moving « out of their way ». What do customers do when they have a late flight and get their luggage back ? They grab their luggage and run away ? This is what I asked the front desk manager who, aside from feeling embarrassed, seemed to be highly looking forward to us leaving. I travel extensively and have never felt out of place as I did here !!

Fordele: This is a top-of-the-line hotel. The tallest building in Osaka with awesome views from every floor. The rooms were very comfortable and nicely designed. It is actually a thrill to just walk into the lounge/lobby area and just look around.

Ulemper: It is really expensive--not so much the room as everything else. It costs about $15 for a glass of wine, a beer or a coffee in the lounge. If you go to the bar at the wrong time, you need to pay a cover charge for the musician (along with the cost of your drink)--nice music.

Fordele: I liked the service provided by every staff member especially the concierge! I would rate them a seven star if i could.

Fordele: Luxury feel. Friendly and helpful staff. Amazing view over Osaka!

Ulemper: Lifts were confusing at first. Had to wait with tourist wanting to visit the observation floor for over 15 minutes before making it to the hotel

Fordele: The bed, room and view were great.

Ulemper: Being an International hotel no one seemed to talk good English. This resulted in that requesting any sort of service ( room service, talking to reception, etc) was a difficult task, and you decide to give up. 5 star hotel with no spa.

Fordele: kind staff, convenient location and facility, lovely view

Ulemper: Nothing

Fordele: My free upgrade to a corner room :)

Fordele: The view. The view is just incredible. We were on the 51st floor and it was breathtaking,

Ulemper: Nothing springs to mind. It was a lovely hotel.

Fordele: It was close to the train station

Ulemper: Check in poor porter service , as took a long time after calling the phoned for the service to come over to L3 Also the porter did not help to unload the baggage from the car. He look disinterested to help. Also check in counter girl services were poor . Guess is it due to me arriving at late hour ?. I check in at almost 11pm.

Fordele: Great location Good view Friendly staff Clean room

Fordele: Fantastisk beliggenhed og service. Dejligt værelse. Sjove aktiviteter på hotellet.

Fordele: Staff was friendly, activities were fun! The free beverages daily was great! Also the ramen and beer at the end of the day was a great idea!

Ulemper: Too many China tourists and their behaviour was terrible. Hogging the massage chairs, speaking loudly, shouting in the hallways, etc. Wasn't the hotel's fault but maybe need to limit the number of these China tourists in the hotel.

Fordele: The staff were incredibly accommodating and the services were brilliant. I was able to borrow a laptop for the whole day for free which allowed me to comfortably organise for the following week of my travels. Great location, room nice and endless amenities to make the stay enduring. I wasn't able to take part in any of the cultural activities sadly but it's nice to know they are there as an option!

Ulemper: Room a little small but that's Osaka! It still felt very comfortable.

Fordele: Very helpful staff, massage chairs, free drinks in fridge, free drinks and ramen, handy laundry facilities.

Fordele: Good breakfast, (fruits were also served), very kind and helpful staff. The hotel is about 5 minutes walk from the shopping street heading to Dotombori.

Fordele: There are alot of amenities for travellers to borrow such as adapter, umbrella, free massage chair and free ramen at night daily

Ulemper: Perhaps the only thing I dislike is the television is without any international channel such as Natgeo, CNN, fox movies and etc. The television channel focused on Japanese audience rather than non-japanese audience.

Fordele: The hotel is within walking distance to train station. Massage chair, computer and printer is provided free for guest at the lobby area. Whole day free coffee and drinks. Supper is provided every night at the coffee shop with noodle and liquor or beer . There are so many nearby shops and restaurant around . Family Mart is just beside the hotel. 5-10 mins walk to Shinsaibashi shopping street.

Ulemper: Nothing to complain about this hotel.

Fordele: Free WiFi- free ramen - free umbrella usage during rainy day- good location- early check on

Ulemper: The view and the size of the room

Fordele: The staff is very helpful. They can offer immediate assistance to me.

Fordele: Everything was just perfect and we definitely stay again next time visiting Osaka

Ulemper: None

Fordele: They provide additional services for free, eg free WiFi rental, massage chair, free desert

Ulemper: I don’t know why other people gave very high score for location, for me it’s a bit far from the transport to airport, about 16 mins walk, they got another hotel dodenburi with better location

Fordele: Perfect accommodation.

Fordele: The reception staff were super helpful, delicious breakfast( salad, octopus, bacon, yogurt etc). Laundry easy to use too, excellent location. The directions from Shinsakbashi station weee very accurate too.

Fordele: Stylish hotel in great location 10/10

Fordele: Modern, clean and they gave us complimentary breakfast vouchers

Fordele: Wide range of food on the breakfast buffet. Bed was seriously comfortable and staff were lovely. Fantastic rain shower.

Ulemper: Nowhere near the bathroom mirror to set anything e.g make up bag, and no mirror at the desk/dressing table. Difficult to see along the street until you come upon it.

Fordele: Great location with lots of restaurants, bars and shops nearby. Modern hotel right in the heart of Osaka.

Ulemper: Very small rooms and tiny bathroom. Breakfast options limited. Very bad pillows. Lacking facilities

Fordele: God beliggenhed, god morgenmad, flotte omgivelser og engelsktalende personale.

Ulemper: Værelset var lidt kedeligt og vinduerne var matteret, så der var ingen mulighed for at se ud.

Fordele: Very helpful staff. Great lounge with coffee and access to laundry facilities. Also they provided a handy phone with free calls to Australia. The buffet breakfast was really extensive, and catered to all tastes.

Fordele: Loved the location, and the vibe of the hotel. It was like. Upscale hostel.

Fordele: The hotel was centrally located. Modern facilities, comfy beds, great breakfast. The staff were very accommodating. They even offered us a second room free of charge as we had booked a three bed room for our group. Since the rooms were small, they gave us the second room so we could enjoy more space. An expected surprise!

Ulemper: Nothing! Everything was great!

Fordele: Great location. Close to subway. Lots of restaurants and bars nearby. Beautifully designed, the library on the lobby floor is lovely. Free coffee machine in the lobby a bonus.

Ulemper: Breakfast was fantastic but would have loved to have seen some more traditional Japanese options such as Natto, Tamagoyaki and Tamago Kake Gohan.

Fordele: Room was very comfortable and extremely clean

Ulemper: Pillows were too hard which didn’t allow for a good nights sleep

Fordele: Good breakfast! Good for foreigner too. Good for family

Fordele: Good location - near to the Universal Studio park and subway station! Good quality of rooms, services, breakfast is perfect - mix of Japanese and European food - a good chance to taste something new! Room space is not typical for Japan - for 2 persons it's really comfortable there! I liked staying at this hotel!

Ulemper: -

Fordele: Excellent location for USJ. Hotel was very clean with helpful staff. Plenty of places nearby to east and right opposite the tube station.

Ulemper: Liked everything

Fordele: good service /location very clean

Ulemper: no

Fordele: Close to USJ and JR station.

Fordele: Best hotel breakfast buffer ever (banana smoothie, jam, pizza, katsu). Bubble bath and large bath room. Nice design.

Ulemper: The drop off baggage prior to check in was a little slow (took about 20 minutes), which is 20 minutes we had hoped to spend in universal studios park.

Fordele: Best hotel I’ve ever stayed at. Luxurious, every detail well thought out and amazing staff. All so friendly. Buffet breakfast and dinner were incredible! Cocktails were great too. Easy walking distance to Universal Studios and surrounding area.

Fordele: Fantastisk beliggenhed, komfortable senge, fremragende morgenmadsbuffet.

Fordele: Staff were great

Fordele: Open clean good size room

Ulemper: No Microwave available

Fordele: The location is good,the room is clean.You also can buy the express at the front desk.Not every staff there is friendly.We just find one convenience store at the right side of the gate,and there are always a lot of people near 8pm to 9pm.

Fordele: Great location

Ulemper: Nothing

Fordele: Close to USJ. The outside and lobby of the hotel. Restaurants were available in the hotel and nearby.

Ulemper: My city view room had a view of a hedge. There was this nasty stained chaise lounge thing in the room that served no purpose. The spot the chaise was in would be better served by putting a table and chairs in its place. Staff was unfriendly and not helpful.

Fordele: Close to universal studios and shops and restaurants

Ulemper: The beds were too firm

Fordele: Only the view outside the room

Ulemper: Unexpected room

Fordele: How close it was to everything

Ulemper: How hard the beds were

Fordele: Big and spacious bed!! Its really important for us fam of 5!!

Ulemper: 2 times already I stayed in this hotel, and so far so good

Fordele: Perfect location for the travelers who visit Universal Studio Japan.

Ulemper: None

Fordele: Location, ticketing service, spacious room, ice/vendor machine, self-service laundry.

Ulemper: Nothing

Fordele: The location was really really close to the Universal park. And so many delicious dine in restaurants you can find in Universal City Walk. Surprisingly, the Universal City Station is also in a walking distance not more than 5 mins! The location is such a blessing. Would stay here again whenever visiting the park definitely.

Ulemper: No swimming pool facility as during our arrival was summer time and in need of a splash time. Maybe in the future, to propose a shuttle bus back to the Kansai Airport as well.

Fordele: it is easy for shopping and playing.There are so many restaurants near the hotel. the hotel rooms are big, it is good for family to stay.

Fordele: Close to USJ restaurants, and train service. Room with view was fabulous.

Ulemper: Milk in the fridge or powder milk in fridge/ room

Fordele: Response by Management about Housekeeping shortcomings were swift & positive.

Ulemper: We are unhappy with billings. Your rates for 2 rooms (4 pax) = JPY479,412 nett of taxes but the way they billed the 2 rooms are complicated. Requested for their explanation & still waiting... Also, their Housekeepers were not to their mark, until matters were brought up to Management's attention. Disappointed with Front Office lack of records of our previous stays & therefore treated us like newcomers. We were there 4 times over 18 months. Will reconsider revisiting them, no warmth nor genuine about their hospitality.

Fordele: Eveerything

Fordele: Everything was perfect

Ulemper: Nothing

Fordele: Great room and pool facility.

Ulemper: Decor more on the traditional side and quite expensive.

Fordele: Excellent service .. I forgot my passport in the safety box They contacted me directly and asked me how do I want to receive it.

Fordele: Very friendly professional staff!

Fordele: Great staff, very helpful and attentive. Room was lovely and very clean.

Ulemper: The fitness and pool area were quite basic and not to the standard of the rest of the hotel

Fordele: Club lounge was excellent and staff couldn't do enough for you. Great location with rear entrance straight into local shopping mall and just a 5 minute walk via an U/G subway to Osaka main JR and metro stations

Fordele: concierge is very good

Ulemper: no welcome fruits, nobody helping to open heavy entrance door, poor choices for breakfast. At least for New Year they could do something nicer for breakfast.

Fordele: I stayed Peninsula hotel in Tokyo. The price is similar. But Peninsula hotel has bigger room & quality is much higher. I stayed Ritz Carlton in Istanbul was quite awful few years ago. I would not stay Ritz. Carlton again.

Ulemper: Room is not match to the price. Space & quality.

Fordele: The staff were excellent! From the moment we checked in the staff were attentive and helpful. The rooms were incredible (not to mention the view!), breakfast was delightful and we can highly recommend the Truffle Omelette..! The location is great, with easy access to Osaka station.

Fordele: Location is ok

Ulemper: Breakfast is so so. The room could feel the metro passing beneath. The facility in room is classic.

Fordele: Great staff, amazing clean room, beautiful view, close to everything

Fordele: The hotel deserves clearly his 5 stars. The design is nice. Please note the Hotel provides bicycles free of charge which is useful to discover the city. Bathroom is modern and the room is really confotable

Ulemper: noting

Fordele: Every thing .

Ulemper: Nothing.

Fordele: Rooms foods and all staffs are all very nice

Fordele: Room foods are very good and all staffs are all very nice and helpful

Fordele: Very nice and comfortable

Ulemper: Not I can think of

Fordele: Property and staff are fantastic, it is in a great location close to shopping and the rail system

Ulemper: Nothing

Fordele: One of the nicest hotel rooms I have ever seen. Everything was awesome, even that bathroom! Great hotel and the location was great if you like to shop and eat.

Ulemper: Nothing

Fordele: The location is great. Room is big and you can enjoy the outside view through the full frame window glass.

Ulemper: Breakfast is limited choices.

Ulemper: Room smelled of smoke. Breakfast awful

Fordele: The location was great. The room was new and spacious. I liked the bathtub and the shower. At the check-in, the front desk staff flawlessly handled my request to upgrade the room to accommodate an extra bed for my daughter.

Ulemper: The hotel doesn't have its own bus stop for the shuttle bus to Kansai international airport. The closest bus stop is at the hotel new Hankyu Osaka. It was only a 5-minute walk, but having its own bus stop would make this great hotel even better.

Fordele: The staff called us by name and couldn’t do enough for us- they were outstanding! From the arrival to the lobby to the dining- everyone just unbelievable hospitality! Thank you for making our stay just tops!!

Fordele: Best hotel I have stayed in on my trip

Ulemper: Nothing

Fordele: It’s only amazing and no other place better than Conrad Osaka

Ulemper: I can’t think any of it I didn’t like

Ulemper: Nothing, all perfect

Ulemper: We had three incidents during our four night stay. First, we found a cleaning cloth inside one of our bags! Second, cleaners “accidentally” took my kids AirPods. When we informed the staff that we can see that they are still in the building just not with us, they were found!!! Finally, at check in on ~14:30, we were told that we have to wait 30 minutes for our room; when the staff was pressed, the room (including the extra bed) became ready in a moment!!

Fordele: Normally I leave comments in detail. In this case all I can say is this hotel is amazing! Modern design, excellent service, new facilities, and superb location, this hotel is a must for travelers to Osaka.

Ulemper: The first floor concierge is on the taxi side, so sometimes customers entered from the other side is unnoticed.

Fordele: Delicious staff, very clean room, wonderful view of the city!

Fordele: everything is nice

Ulemper: nothing

Fordele: Amazing views

Ulemper: Room was not really prepared for the night in the evenings, no slippers, no bed preparation. We also had to request additional drinking water everyday. Small things but all in all a great place.

Fordele: Views, location, staff and quality excellent

Fordele: If you are wanting to visit Universal Studios and/or aquarium, location is very convenient.

Ulemper: The beds were quite uncomfortable, the food quality at the different restaurant options was poor for the price charged. It seemed a bit tired overall as a property and area leading down to ferry reflects poorly with many tall weeds growing out of the paving.

Fordele: The breakfast and the location

Ulemper: The carpets could have been vacuumed more because I saw dust

Fordele: The family atmosphere was perfect for my family & I. The breakfast buffet was also perfect.

Fordele: The location, the facilities, the minion design that my son loves. Breakfast was good with lots of food selection.

Ulemper: Our room was a bit warm even when the a/c was set to the coolest.

Ulemper: The staff were friendly but lacked English skills to solve problems. The manager did address the issue and it was resolved, but not without unnecessary stress. The pillows are very uncomfortable.

Fordele: Clean and excellent breakfast

Fordele: Opposite Universal Studios and train across the road plus spacious rooms make this hotel a great place to stay. Late checkout is a bonus especially after a full day at USJ and the bed is so comfortable I want to take it home

Fordele: Nice size room with sensational view over Universal Studios Osaka. Large comfortable bed and huge breakfast. Easy walk within minutes to USJ and shopping and restaurant precinct.

Ulemper: Returned to collect our bags after check out.after leaving them in locker for the day and asked if there was a toilet in foyer to use before departing. Staff member said they had no toilets in the foyer and that we’d have to find one outside of hotel. Should be a toilet in foyer area of large hotel. Also. A lot of Asian food for breakfast. Didn’t se to cater as much for western people

Fordele: Very polite stuffs, good service and super clean place, so I was able to stay comfortably with my family. We could see beautiful view in our room. Thank you.

Ulemper: I wish we could get midnight hot meals at the hotel or a shop. We have no choice to go to convenience store which located near by the hotel. But there is not big store. Almost all Onigiri, salads... were sold out at the midnight. We got cup noodles instead.

Fordele: Good size room with an incredible view of Hogwarts castle. Totally love it. Awesome location close to USJ and the train line. Very friendly staff and always willing to help. Nice onsite shop and restaurant .

Ulemper: Love it all.

Fordele: Hotel Universal Port is a nice modern hotel catered to families. The minute you walk in your are faced with all types of minion characters as part of the decoration. Our kids loved it. They also have special Minion rooms which we did not know about ahead of time. Staff was professional and attentive. One of the few hotels we could find that could accommodate four people in a room.

Ulemper: Breakfast buffet was ok. Very little western food. We expected an omelet ststion but they didn't have one. An abundance of Asian food. location of the hotel is out of the way from the center of Osaka so takes a couple of trains to get to Dotonbori but you get used to it.

Fordele: Great location. Directly opposite Namba station. And walking distance to lots of places.

Fordele: 1. The comfortable big room for the 3 of us (2 adults and 1 child). 2. Location which is close to train station and walking distance to Shinsaibasi and Kuromon market . 3. Easy transfer to airport. 4. Breakfast is good 5. Pleasant and friendly hotel staff

Ulemper: Rate is quite steep but still slightly cheaper than the 5-6 stars hotel chain

Fordele: All the facilities

Ulemper: -

Fordele: Near everything and very clean

Fordele: The location is very good. everything is accessible by walking. Food, shopping , convenient stores and malls are just near by. Very near the train station The unit feels like home away from home. Definitely will come back and book again this unit on my next visit.

Ulemper: The cleaning staff doesn’t clean the room thoroughly. The one who tidies the room doesn’t wash the utensils and plates that where used and was left on the table. It seems that they are always in a hurry that they fail to replace the towels that they take out.

Fordele: We Love the location . Kitchen and Washer and dryer is are the plus .

Ulemper: We stayed in a 2 bedroom apartment. The king bedroom is big and nice but the 2nd bedroom is little too small.

Fordele: Spacious, clean accomodations. Mini-kitchen & laundry en suite was a huge plus!

Fordele: Dejligt hotel, god beliggenhed, venligt personale. God værdi for pengene. Vil bruge dette hotel igen.

Ulemper: Bruser/badekar arrangement ikke typisk for western-rejsende. Men, helt acceptabel

Fordele: The hotel is very well situated and you can easily visit the city center. The hotel has got a panoramic elevator! The room is confortable and the staff is very kind.

Fordele: Cross hotel was in a great location, the staff were super friendly and helpful with helping us to navigate our way around Osaka. I would not hesitate in staying again and recommending to family and friends.

Fordele: Great location right in the heart of Osaka.

Fordele: Great location. Was pricey but convenient.

Fordele: This was my second stay at the Cross Hotel and would certainly stay again in future, Very convenient location, clean rooms and facility, The hotel restaurant and bar staff were outstanding. Awesome pillow's, so good I bought one use at home,,This was my second stay at the Cross Hotel and would certainly stay again in future, Very convenient location, clean rooms and facility, The hotel restaurant and bar staff were outstanding. Awesome pillow's, so good I bought one use at home,

Fordele: Locality, excellent breakfast and very comfortable bath/shower rooms. Very helpful manager and staff.

Ulemper: Nothing

Ulemper: Morning breakfast not much choices for kids .

Fordele: The location is excellent. Near to Namba train station. The hotel is surrounded by shopping places and dining options. Breakfast is great. And the Nespresso coffee machine in the room is a BIG plus point!

Ulemper: The room is a little cramped for three adults, with three single beds fit in nicely side by side and not much room left to open luggage. But this doesn’t dampen our experience in Osaka.

Fordele: Location

Ulemper: Breakfast is awful and underwhelming Extremely dated Staff average for helpfulness Decor needs a rethink Air conditioning ok

Fordele: Nice hotel, good location

Ulemper: The duvet on the bed was old, need to be changed

Fordele: Was too old school classy.

Ulemper: Far as heck from the main Osaka areas.

Ulemper: My Kids are not allowed to use the swimming pool, that is sad.

Fordele: Great staff, clean, professional, attached to a mall, great water pressure, large bath tubs

Ulemper: Overpriced, small beds, pay extra for amenities such as swimming pool and fitness, bar located in hotel overpriced and gave me a weird vibe

Fordele: Locatio

Ulemper: Hotel do not support the payment under other’s credit card.

Fordele: Room is clean and nice

Ulemper: Location not near train station

Fordele: The concierge service was amazing, they were always ready to help you. Good value for money. Excellent service.

Ulemper: Facilities where a bit old fashion, rooms could be improved

Fordele: Spacious room with river view and friendly and helpful staff. 10mins walk to closest station. Quality matches its name. Will definitely come back and try out the breakfast next time.

Ulemper: Additional charge for gym and swimming pool.

Fordele: Everything was excellent from the staff to the facilities. Would recommend to anyone coming to Osaka

Fordele: The staff were amazing and super accommodating excellent, I can't say enough about them, just AMAZING!!!

Fordele: Large room size

Ulemper: Having to pay to use the gym as a hotel guest.

Fordele: Hotel is ideal if you are doing business in the convention area nearby but if not, consider another location. Hotel is far from the city. No restaurants nor decent mall for shopping in the surrounding areas. Subway access is at least a 10 minute walk away. Only one convenience store nearby that is open 24hours. The rest closes at 9 or 10. But then, rooms are huge and very comfortable. Staff were very friendly, helpful and willing to assist.

Fordele: The room was spacious and comfortable. The sink, shower, and toilet were all separated and in excellent condition. Nice breakfast. I was especially looking forward to the crunchy waflles each morning.

Ulemper: The hotel is pretty far from all the points of interest. You need to walk about 10 minutes to the nearest metro station.

Fordele: Very clean and large room.

Ulemper: The green carpet looks like old.

Fordele: The location is close to Mall & Airport bus stop. A little bit far from the train station though.

Ulemper: Daily cleaning and supply refills are not very well conducted.

Fordele: Super close to Intex made everything easier for the events held there

Fordele: It’s close proximity to ATC Hall where we were attending an event. Good size rooms. Nice breakfast.

Ulemper: It was quite a way from the main sightseeing areas, no USB outlets.

Fordele: everything is great!! big room!! good facilities in the room!!

Fordele: Clean and and big room if compare with the room rate. Anyway shuttle bus service is the best.

Ulemper: The fridge is not cool enough.

Fordele: The room is very big. The breakfast is very delicious. It is convenient to aquarium because the hotel has shuttle bus

Fordele: Room was huge and luxurious, great bathroom, good bed.

Ulemper: No breakfast included and breakfast price is a scandal (¥ 2500 - 20% = ¥ 2000).

Fordele: The rooms were extremely large for the price, I was expecting a typical japanese hotel size (small and cramped), but when I went in it blew my expectations, size of the unit was probably about approx 15m x 3.5m. Bathroom were clean and spacious, wardrobe was large and adequate. Bed/Living space was really spacious and large as well. Easily able to accomodate 4 or 5 opened lugagges.

Ulemper: Theres no room service, and the nearest 7-11 is about 2 or 3 blocks away so if you are up at night and want some snacks or food theres not much option. Breakfast selection was really limited, mostly international selections, however omelete was perfect, similar to those on omurice.

Fordele: Rooms are clean, I especially liked that the toilets and shower are separate. Location is great. Breakfast is good.

Ulemper: This is our family trip which I booked 10 rooms on the same arrival day and 1 room is 2 days after. I wasn't able to check-in the separate room, since I ran out of time that day, I spoke to reception to allow them to enter their rooms and that I will go and pay for his room later, inspite of that request, the reception did not allow them until I come to pay for his room.

Fordele: The location, close to metro and shops. the staff were wonderful and the room although small was really nice. Breakfast was great fresh berries, fruit, catered for all nationalities. Fresh fruit juice and great coffee machines. Found a great little cafe out to the right if the hotel, a few metres down on the right. It is an American style cafe, pasta and pizza etc. We found the train stations quite confusing, especially when u had to exit. Always came out at a different spot and GPS didn't always work. Hence we were frustrated and lost too many times. We were not the only ones. We also took took an excellent tour, the backstreet tour with host Andy. It was the highlight of of our stay in Osaka. Can Google it.

Ulemper: The different exits from train stations which put you in a different spot all the time and we frequently were lost even with GPS.

Fordele: Good hotel for short stop over. Family connecting room was fabulous for 4. Comfortable bed. Basic breakfast. Good position to base yourself for 24 hour trip. Eco friendly.

Ulemper: Breakfast was basic-would expect nice coffee facility

Fordele: The hotel location is excellent. It’s close to a JR train station which made taking day trips to neighboring cities extremely easy. Our JR Passes were invaluable. It’s also within a 5 minute walk to Dotombori and about 15-20 minutes to Kuromon Ichiban. Both places are excellent for trying out street food. The hotel is clean and the staff were always very kind. The front desk workers always greeted us whenever we returned from our daily adventures. I liked the connecting rooms. This hotel also offers a shuttle bus to KIX for just $10/person and they will hold your luggage for free after you check out so you can do some last minute shopping. The hotel price was reasonable and it came with a free breakfast buffet.

Fordele: Everything exceeded our expectations. We liked the simple yet tasteful layout of our room. The breakfast choices were enjoyable too! My husband says the Japanese through Karaska Osaka Namba "know how to do it right".

Ulemper: If anything, providing better suggestions as to the types of day tours a visitor to Osaka could do. Even if they themselves don't conduct tours, maybe "hooking up" a visitor with a company or even another hotel.

Fordele: Very good location Helpful staff comfortable rooms Very clean We had a great time

Fordele: Nice and clean hotel staff are polite and very attentive to your needs. Breakfast was fantastic and good will stay again on my next visit to Osaka♥️

Fordele: Booked 4 rooms for 3 nights. We like a lot of Karaksa Hotel Namba especially the buffet breakfast and the free beverages.Food was so delicious and nutritious. Basic ammenities were all provided and customer service was really very good. Hotel staffs were polite and courteous.All parts of the hotel was clean.Towel was so clean, white and looks new.Check in and check out procedures were fast.Location was perfect.Staying in Karaksa Hotel Namba is like staying in the heart of Osaka. We were so happy with our stay in Karaksa Hotel Namba. We will definitely stay again in Karaksa Hotel Namba. We highly recommend this hotel.

Ulemper: Not much hangers and cabinets.

Fordele: Very clean modern good design good location

Ulemper: Ergonomics in breakfast area were terrible especially when busy. The breakfast was disappointing to.

Fordele: The staff was great- friendly and helpful. They paid attention to little things that their guests might need- fans and umbrellas. Location was fantastic- there is a Family Mart right across.

Fordele: Very nice place to stay with a good size room, considering most rooms are quite small in japan. All Staff were great and reception were extremely helpful & spoke really good English which made things easier for us not able to speak Japanese. Close to train station & there is great little bakery nearby. My only criticism is that the Beds were to firm & hard , didn’t sleep well because of this. Otherwise a very nice place .

Ulemper: Staff and location

Fordele: Very modern and clean. Good location. Spacious room.

Ulemper: Nothing

Fordele: The rooms were a nice size and the neighbourhood had good restaurants, as well as a convenience store right downstairs. It was really clean, comfortable and a really nice place to stay.

Fordele: This is the second or third time I chose to stay at this hotel for my business trip because the location and the room status is perfect for me. The bath tub and shower is separated and I loved it, the space of the room is totally comfortable even if I keep my suitcase opened most of the time. You can use the tablet in the room to call or text msg front desk if you need anything, which make it very convenient if you needed anything, you can type in English and they'll reply you soon enough, so no worries on communication problem. You get bottle of water everyday after they clean up your room which is another point why I love this hotel so much.

Ulemper: The only regret is that the choices of the breakfast is very limited, so if staying more than three days I started to lose appetite a bit. (but it is not because the breakfast isn't good or anything like that, it is delicious. So if you're the type of person that can eat the same thing everyday, it's not a problem for you indeed)

Fordele: The room was great with all facilities you provided. Bathroom was great also we have a good time in there even only one night we will come back to stay with you again when we visit Osaka :) love it !

Ulemper: Late check in and early check out but mostly hotel in Japan it like that.

Fordele: The room offers much more space than most (even more expensive) Japanese hotels. The design is sharp and modern. The bathroom is very spacious and the shower is amazing (strong shower, massage function, etc.)

Ulemper: Actually, no complaints at all. My colleagues got tired of the breakfast as they stayed for one week. I bought breakfast at the convenience store and ate on the outside benches.

Fordele: THe excellent place to all the destination within the walking distance to city train.

Ulemper: I know it is a bit of out of scope, but one of the young staff is not so helpful. I wish he could helping me on another booking confirmation(Kyoto) in Japanese, but he only ask someone who could speak English over(the people speak Japanese) the phone to confirm, it would be rather easier for him help me out. A little bit of disappointing.

Ulemper: Toilet was not as clean as I expected. There was dirt on toilet cover and In some of corner of the room

Fordele: Everything about the hotel. Location is quiet & peaceful. Near the Subway, restaurants, cafe & across the streets are 2 convenience stores. Staff are friendly and ever willing to help.

Ulemper: Bed was a little hard

Fordele: The place is peaceful. The amenities included are great. The location is near to the train station and a 7-11 is just across the street. It is also near the Osaka Castle.

Ulemper: Wish the TV has english channels.

Fordele: The facility is in a good shape. It is clean.

Ulemper: We booked our room about 2 months before our checkin date. I checked the price of the same room one day before our checkin and for our stay it was 30% lower price. so, it was overpriced. The double room has only one chair. The second person should sit on the bed. The lobby is always crowded and usually no space to sit down. When I booked my room, 2 months ago, I requested a silent room, however, I received the room near the elevator where everyone passes through and is a noisy region.

Fordele: Close to main attractions and Osaka railways including JR and other trains. The hotel is very close to the office buildings where I had to visit the day after. The cafe on the first floor is part of the hotel itself serving various coffees as well as light snacks. Their cheese burger is a worth a try. The coffee tasted pretty good too. The location is great. Not too far from the main station area but not so busy nor crowded. The surroundings are rather quiet. The check-in process was very smooth. I arrived early so had to leave my belongings at the front desk. The staff was kind enough to assist me with that. During check-in, the payment is made via an ATM like machine where you would have to pay the money up front. The room number will not be assigned and the key won’t be issued until the payment is made. The room I stayed was a normal double sized bed with a unit bath. Given it’s newly built, all facilities felt clean and brand new. You can also find many extra amenities in the lobby next to the elevator hallway in case you need them for those who stay at the hotel. The room had an air purifier inside as well. Overall, a very pleasant stay. I will most likely use the same hotel for business purposes in the future again.

Fordele: The hotel is relatively new and clean and comfortable. The room type I stayed is quite good for two people and not too small coz most hotels in Japan are very small that you can't even fit your luggage in. This time the room type is actually quite good for two big luggage. The location is also a bonus too, although not next to the Osaka Station but still within walking distance and close to other shopping malls.

Ulemper: I understand the check-out time is 11am but sometimes we travelled from overseas and usually had late flight and thus a bit flexibility on late check-out time is needed considering we are paying the room rate more than US$200 per night. Please consider.

Fordele: Location; It is in a very convenient location surrounded by all kinds of shops and restaurants, and it is very close to train station and subways, too.

Ulemper: They only have instant coffee and tea; if they can provide drip coffee and tea bags, then it will be better. There are too many young children making noise at night.

Fordele: Very close to a business building which makes it a good choice for business trip ( I guess). The room is small and window's with iron net, kinda blocked the view..anyway what we can see through the window is another modern building. But generally speaking, the service and room is okay.

Ulemper: As what is said above.

Fordele: -Loved the style and fit out of the hotel - looks so sleek, modern and comfortable. The room was perfect. and we loved the free toiletries ......amazing -the hamburger joint / coffee shop is as cool as something in the Ace Hotel

Ulemper: the manager man looked snide and not very kind!!

Fordele: The location is good. Room size is big. The room is comfortable.

Fordele: There is a shopping mall in front of the hotel. Good restaurant and a coffee shop within the hotel.

Ulemper: Rooms could be better. The rooms are very basic nothing fancy about it. And there was a spider on the wall of the room.

Fordele: Nice and clean. Excellent hotel. Will book this hotel again if I go to Osaka in the future.

Ulemper: Breakfast is okay. But it'll be good if it can be better.

Ulemper: Their communication skill, but have good attitude