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On arrival my first impression was great, staff was exceptionally friendly, very warm welcome even though we arrived past midnight. The room however wasn't exactly as I'd hope for especially for a penthouse suite at an almost 5star resort. There was a beautiful tropical flower arrangement on the table which was nice, and fresh baked cookies in a jar in the room. However, there were several things that to me was worse than some of the 2star hotels I've stayed at. The blanket on the bed was stained and filthy, as well as the couch and chairs for the table. This is probably my biggest complaint, the cleanliness, not a good feeling :( Also the poolside lounge mattresses were also filthy. The sliding doors in our room didn't shut or seal completely. Also several other things happened, basic maintenance issues; like the handle on one of the sinks just completely came loose from the wall and was left hanging; the shower drain backed up so bad that I had to put a towel on the inside of the sho...
The staff was very friendly but you have to be prepared to be on island time because they did not do anything quickly. The food and beverages were overpriced but there was a wonderful little village down the street that had plenty of places to eat and drink for much less.
Wonderful staff. Pretty location. Good food. Highly recommend. Only thing I would change would be to have free Internet.