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Fantastic location, charming staff, lovely big rooms especially luxurious bathrooms
Welcoming and very helpful staff. The hotel is just a few steps from all the important sights of Pamplona. The best air conditioning and heating system we've come across - no noise and no draughts
Very helpful staff. Superb room. Wonderful facilities. Car was taken from outside front door to car park and returned as we left. Difficulty in finding the hotel in the car. Because of the pedestrian areas it was very complicated to get to it. However the hotel reception staff were helpful in the utmost and eventually we made it although without SATnav I suspect it would have been impossible.
The rooms were lovely overlooking the square and the staff we're accomodating The food in the restaurant was not as good as the hotel difficult to gain access by car
clean and modern within the old facade
Excellent room and excellent air conditioning. A very central hotel in Pamplona but there are many closed streets so access is difficult. Once I found the way the staff were very attentive and helpful.
Close to historical centre Quite challenging to find unless you have a satnav the dining room is a converted chapel, stark white and stained glass windows. Not an intimate dining atmoshere
I was very impressed with the friendly and professional staff and also the location, which is in a very interesting and atmospheric part of the old city.
Closeness to tourist places
The location was very good: right inside the city walls and with their own car parking. The hotel is very new and has been furnished in a simple modern style with all amenities.
Hotel was located quite central in the nice old part of the city and staff was helpful when asked. I booked a double bed and we were given a bedroom with twin beds put together. I consider breakfast should be included in the price.
very friendly stuff, close to the city center difficult to find, thin walls - noisy in the morning
The staff was very friendly, and the rooms were clean. The restaurant was beautiful. Valet parking and internet were free.
Location, general quality, friendly helpful staff menu offered in dining room on Monday night was very limited and the food served was of a poor quality. Staff in attendance also had limited English.
the location for the running of the bulls no spa, no gym
The location of the hotel was excellent, along with the cleanliness and comfort of the room. The staff were pleasant and helpfull. We had dinner at the hotel where there was a good selection and the food was of good quality if a little too salty for our taste.
The fact it was central to the town but because Pamplona was so attractive we did not spend much time in the hotel. No
Very close to the Old Town and Park. The room had a balcony overlooking swimming pool although we did not have time to use it!
Position. Room very nice and well furnished. Not many international tv channels. Restaurant too expensive. Pay wifi connection
We were given a 5th floor room with good views over park to mountains. The staff were pleasant and helpful. The price for the car park was a bit high.
I liked the convenience of location to the old town area. The nights were also very quiet which was important to me. My window was partially blocked due to improvements being made on the front terraces. So my terrace was inaccessible and I could not see out a window.
Clean and central to the centre Restaurant is expensive
Helpful friendly staff, remedying minor problems (TV/computer access) within minutes. Excellent dinner in "Gourmet" restaurant, although as we were only guests eating there that evening it lacked atmosphere. Hotel's excellent situation would make me stay there again. A Menu of the day was displayed prominently in the hotel but did not seem to be available in the restaurant in the evening. The "Gourmet" menu was enjoyable but it would have been nice to have the cheaper alternative. Perhaps a misunderstanding?
Price Facilities Location
proximity to the old town breakfast was very ordinary ...especially when i paid 1700 usd for 3 nights. no free internet ...big downer for that room rate , being san fermin, they gouged me hard, like a bull
Beautiful new hotel in an old palace, the location was perfect for wandering around Pamplona old town.
The elegant decoration of the common areas and rooms, the building is an old palace refurnished. Beautiful no
Perfect. From the booking to the check-out... One of my best "hotel" experience so far. We requested a baby bed through booking.com. An hour after the confirmation we received an email from the "Palacio Guendulain" telling us that the baby bed will be ready for us! In addition, our room was big, very clean, staff was nice, smiling and helpfull. This should be a 5* hotel. Maybe a better choice for the breakfast.
First class accommodation with high level of service from bilingual and friendly staff that made our stay very enjoyable. The Hotel is beautifully furnished. It's very convenient location.
location, beautiful converted palace breakfast was just ok
wonderful standard of service and comfort
absolutely superb and impressive
The fact that there was never even the hint of a complaint or a problem. Difficulty in finding it but the staff took my car and got rid of it immediately. Thank you Santiago.
The location of the hotel i fantanstic with plenty of nice restaurants in the streets around. The bathroom was dirty and not well-furnished. One sheet was dirty with a rather big piece of dried poo from another guest. If clean it is excellent value for money.
The location although it was very noisy. The wifi did not work and the rooms were very small.
Conveniently located, newly refurbished, with basic amenities. Very small room.
The hotel was very modern, clean and very central
The free wifi working really well and the excellent location.
Very well located, friendly staff. If you are by car it is difficult to find a parking place.
The pension is located in a central position in the old part of the city.The staff are very helpful and friendly.The pension is more like a home than the usual hotels and is all the better for it. It is situated on the 2nd floor ( as the address suggests ) but there is no lift.