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Good Facilities Quality of food
Beautiful, clean resort. Friendly, helpful staff. Our amazing butler named Francisco was the best! The restaurant by the beach had the best breakfast and lunch buffets. Adults only is the way to go for sure. We had an awesome swim up bar with a great bartender named Michael. Beach was beautiful and clean but every now and then solicitors would disturb you from your relaxation to try to sell to you. I was approached various times while trying to tan or nap on my lounge chair. Definitely tacky and disruptive. Resort should put a stop to this.
What I really loved, getting away from the Chicago cold in the middle of February. It was SO relaxing. The staff who made it extra special were Ossiris, Billis, Juan, and Juan Carlos. There were activities every night, mostly delicious food, and the dance club is hot--for like an hour, but it's a really hot hour. The omelette at The Hispanola are great! Between the Bali beds and the beach huts, you can get your fill of sunshine relaxation time. Drinking whenever and wherever you want, but if we go back, it'll be in the late summer when it's less expensive. It rained a little bit almost everyday that we were there. Our room was one with a "garden view," so no view at all, but close to the beach. No free transportation into town. If there was even a cheap shuttle that would have been preferable. Cabs are expensive.
Great rooms Staff very nice but didn't listen sometimes
The staff was great and made the vacation enjoyable!! We especially enjoyed Dergis Doroteo who took extra good care of our large group. He was so much fun that our group of 20 went out of our way to go see him at least once a day. The staff puts in extremely long hours and how they can stay so happy is amazing. The food was hit or miss at many restuarants. Our group was large and some people had the exact same dish on separate nights and experienced great food to poor for that exact same dish.
Our stay at the Magestic Elegance was truly unforgettable. The staff was extremely friendly and helpful. The service for Elegance Club members was amazing. We could not have enjoyed our honeymoon more!
The people is excellent
The beach front area had plenty of seats and the beach itself was beautiful. Staff was friendly at all times. The food options were good and with a variety. They had day and night activities to offer so there was always something you could do if you chose. One of the pools was drained and out of use so the first two days we did not use the pool because the other pool was full which was really annoying. Dinner reservations to specific restaurants could only be made in person so it was an inconvenience to have to go to the front and worry about something that could be easier if you could call from your room. They have an unnecessary policy for beach towels that I have never experienced at another resort. It's like a trick because they know someone is bound to lose their towel card and incur $25. Wifi was spotty and unreliable at times.
The staff was first class. From the moment we arrived until we left, the hard working and polite employees were always there for us. The facilities were well maintained and very clean. There was ample space to find a place to sit. The lunches had mass produced cafeteria taste to them, filling but not very flavorful. (This was not the case at dinner, the sit down restaurants were amazing.)
From ever person we passed going/leaving D.R. we seemed to have the best experience at this resort compared to other all-inclusives. We were on our honeymoon and the first room we went to had some problems. After going to guest services (way too many times, unfortunately) they upgraded us to an amazing corner room. One thing we did not know was that you could pay with US dollars everywhere on the grounds and didn't need to exchange our money. We'd go there again, but would consider paying the extra money to be part of the elegance club. If it is your first time to an all inclusive there are plenty things they do NOT tell you upon arrival. Don't feel bad going to guest services with questions. It is their job to make you feel at home and satisfied with your visit. We went several times to be sure we got the room service we requested and paid for. They finally got it right our second day there and it was worth asking questions.
This was for our honeymoon and it was extremely relaxing. We enjoyed everything from the room, the food and the location. However the staff really made us feel welcome more than anything. Evelyn was the sweetest lady and helped us with our Spanish which was really cool and made us want to come visit with her everyday. The whole crew was amazing as well. Just to name a few that went the extra mile were Yahaira, Alberto, Black Barbie, and Franchesca. They were excelente!! Also their were a couple guys that did a paddle board yoga session with us and they were hilarious and a lot of fun but unfortunately we forgot to write their names down so now I can't recall. Overall though we would definitely recommend this place it was an awesome experience. Spending the extra money for the exclusive membership is worth it as well because the place is rather large and it's nice having your own butler and desk to help you with booking reservations and excursions. Their was only one restaurant we weren't huge fans which was Sea & See but a lot of others liked it. Just wasn't for us I guess. We loved the food everywhere else though and the drinks were always coming and very delicious as well!
The elevator was broken and they said it had been for almost 2 months, the jacuzzi button was broken, mini bar was never refilled unless we called.
Nice rooms and a great beach. The food was mediocre at best. This was disappointing.
The beach experience The family environment. The vast complex and how far everything was. The culinary experience.
GREAT BEACH AND DRINKS BAD FOOD, TERRIBLE CUSTOMER SERVICE, THE HAVE TO CHANGE ALL THE EMPLOYEEES,
Spa service was exceptional. Bars have a good selection of drinks, and the bartenders were friendly. The staff in general was very friendly and helpful. Bag delivery and delivery service could take a long time.
food was ok. the view in really good. the cleanliness of rooms are really poor. at night is very noisy even at the rooms. the room service is always late (after 2 or 3 hour after your request!!). Attention by the staff is really bad. It is not worth the 5000 to 600 per night at all. you can find several hotels all-inclusive in the area with much better service. I think they have sacrifice money by attention as they focus in large number of people. I felt like a code bar , there ins't personalize attention as you expect for that value.
I loved the food options and the staff was awesome The resort is 45 mins from the airport. I also waited 1.5 hours for my room after check in
One of our favorite people was one of the baristas at the 24 hour cafe in the lobby. She greeted us with a high five and beautiful smile everyday. The food was amazing at every restaurant on the resort. The fire show was absolutely incredibly AWESOME.
Very clean. Luxury. Great food. Too far from activities.
Went for my friend's wedding and stayed for a week. Food was good at all the reataurants. Staff were so eager to please, always happy. Lovely LONG pool, runs the entire length of the complex. Beautiful beach, lots of chairs and thatched umbrellas to provide shade. Buildings are aging and there are some updated that could be done, but nothing that I didn't expect. I didn't like the pressure to book more excursions, but I kind of expected it.
The food was excellent but in some restaurants it took too much time to get your food even though the restaurant was empty Some staff member suggested not to say I was a member of the US armed forces since the top leadership might think military members get too much discounts
I absoultely loved my stay at Dreams! The staff were friendly and accomodating, the spa was amazing and the food was great! I'd love for it to be my choice of hotels every time I go! I'll definitely take my kids too - there was lots for kids to do without being bothersome to the adults there without children. I recommend it highly. The beach has a lot of seaweed, but nothing the resort can do about that! Well actually, they tried to maintain it by frequently combing the beach.
The pool, aqua games and beachside playground were a plus for my young children. My family enjoyed the carnival show. The pool side bar and the bedding in my in laws room was less than clean. Their pillows had a terrible odor. The swim up bar smelled of old beer and I suspect the lines of the fountain drink dispensers have not been cleaned recently.
The food was excellent overall. The facilities were clean and maintained properly. The drinks choices were terrible as well as the bedrooms. I felt i was in a 2005 hotel room, bathrooms need to be upgrade along with the bedroom to a more modern room like you find in hotels in the area.
Almost everything The food most be better
The place has a lot of potential but if you want to relax the next months would not be the time to go there. We reserved and paid for a “swim out” room but when we arrived they didn't have one available. We received a room on 2nd floor at the end of the building with a view of a white wall in front of us. They told us we can’t receive a refund since we reserved the room via a travel agent. I guess all is fine till you have a problem. Even when they admit they made a mistake, they will be very polite but basically do nothing!!! Just keep repeating they're sorry.... The whole Diamond club building is now in the middle of a construction site. They are working 24h and at night it’s much worst. It was so noisy we couldn't sleep. We left after 2 days. They ruined our vacation. We’ll never return to this hotel. There are so many others in the area...
Place was beautiful , spa was amazing, the staff was great, the Food at the buffet was good. Beautiful rooms. The food could be better. The wait for the restaurants was long. If you were a diamond club member you had a better experience which I did not like especially if it's "all inclusive". Members could reserve times for dinner but non members could not. A lot of older people and couples which made the experience a little boring if your young. The played music for like an hour or 2 at the pool which was also corny.
Good was good (besides Italian place), staff very friendly, very open so I was able to be social, and they also had quite areas Room was very hot and took a while to cool off because our fan wouldn't work. Also, The English of most of the staff is pretty poor... Only a select few could talk decent English.
Everything we love great I loved everything.
Staff as expected was very splendid and helpful. The room detail indicated that the Wifi was included in the stay but it turned out the WiFi was only free in the hotel lobby. The room charged 4 dollars a night for room usage. And you were only allowed to connect one device to the WiFi per paid night. It is totally ridiculous to charge for such a service if it could have been included in the room rate and save everybody the anger and confusion.
Some of the staff tries to do their best but they are poorly trained, hotel is understaffed, inconsistent with services provided from one day to the next, ie cleaning rooms. Maybe a 3* hotel, not more!! Bar service was poor (except Serapio) and premium alcohol was hidden for those who have a right to it and one had to constantly ask for premium alcohol to be used in drinks - answer was sometimes "I don't have any". Food was mediocre and there was no variety. The beach bar was not open, restaurants were open arbitrarily when they felt like it (not every night), meals were not served as we were told - no breakfast at all at the restaurant by the beach. My companion got food poisoning on our last day - the manager (Diana) refused to take responsibility for this and had an attitude. Additionally, the sister hotels were not accessible to us (renovation??) and the VIP beds were occupied by people who should not be using them. Dissapointing
Good seaside view. Nice big beautiful room (I had platinum suite). About 10 different tipes of fresh juices for the breakfast. The room was full of mosquitos! Was impossible to sleep. The food at the restaurant was really too salt. Some of the items were impossible to eat.
all inclusive and food is excellent difficult to get to from Santo Domingo airport
staff, location the food was horrible
shower cold water did not replace room coffee after first night in spite of phone call returned to room (left at 8:00am-returned at 2:00pm) not cleaned. Some more Staff could speak English very difficult to communicate
Food, pools, ocean view, landscape, layout, huge faculty you could stay there for weeks and have things to do Service! Took us 3 hours to check in after traveling 12 hours... Sent us to a back room to tell us they overbooked and were kicking us to another hotel.. If you travel alot you know theres always a room you just haveto fight for it. 80% of employers were straight up rude and service is poor, it just became funny and didnt let it ruin our vacation
I'll definitely come back. Everything was amazing.
Food, pool, room size Restuarant reservation method
Everyone seemed to be VIP or the LEVELS this year. Didn't feel as special...
Location Staff rude Non English speaking Food ok Lots of walking Levels of restaurants not everyone can eat at Mini bar was 4 pops 2 beers n water is all no liquor
Exceptional service, very good food, clean, scenic and beautiful. Not too many other guests (unlike two-deep chairs around pools at other resorts) but enough so the resort didn't feel empty. Great experience overall Reserving pool chairs//beds has turned into everyone dropping towels ~7-8am and often times not coming back until the afternoon (as backup there are plenty of beach cabanas). Restaurant reservation system also a bit frustrating, we often had the last possible time of 9pm even scheduling 2 days in advance (buffet never disappointed and 24hr room service was also good)
The resort was very clean, well maintained and beautiful. The staff was extremely friendly. The seafood buffet was a favorite. We had difficulty making dinner reservations for where we wanted to go, and getting convenient times. In hind site we could have emailed for advance res. but we had no idea that was an option. Or that it would be necessary.
Anything you need at any time. Staff was friendly, helpful, and attentive. Best food in the DR. Top shelf liquor and awesome, clean beaches. Everything was wonderful. No complaints!
The staff is second to none. They are receptive to your needs and are very friendly. Nothing.
Great food relative to other resorts in DR. Some of the bartending staff were snarky.
The help provided by Juana, and the shows This hotel is horrible and extremely dangerous for kids and elders. Bathrooms are the designed for people to trip bang their heads and die or suffer serious injures
the staff was nice enough my reservation didn't show up until the day after I checked in, so I had to pay for one nights room until the reservation showed up. spent the whole day trying to get the room situation straight the room I choose online was not what they gave me, I paid for a king I was put in 2 beds I would like my refund for the difference the food choices were not the best, the restaurants that you have to make reservations for were much better.
Location on the beach Room flooded inexplicably
The location The food was the worst that i have had in my life
We liked the public spaces and the food. The bathroom in our room needed more attention and it had a small leak.
the rooms are ok could be better
Espacios publico exelentes y las comidas muy bien Dos cambios de cuartos por mal funcionamiento de los aire acondicionado
the staff was really good and helpful. Buffet at noon.. It wasn't good.