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i liked the service your staff provided especally the door men i had a auto problem and they were very helpfull and very kind
Location, just in the middle of city.... Pay Parking even though have booked room
Outdoor heated pool and sauna were wonderful ways to warm up! We loved the view from our "river view" room.
every thing was ok they didn't explain very well about parking, and had some problem, and din't have plasma tv,
The hotel is strategically located near the beautiful old Quebec section of the city and to shopping areas and restaurants..
We had a very bad experience at the hotel, but will detail what happened in the complaints email I will send separately. One thing that was missing: nowhere could we find any documentation or pamphlets or anyhing, either in the room or at the front desk, of things to do and see in the city. We were given one map, sponsored by a shop in Vieux Quebec. I was there with my husband and two kids, and we did not have any idea what to do and see.
Location Views We had breakfast at the restaurant and I had the lobster Benedict. The potatoes were stale and my eggs were full of egg shell. I let the waitress know and their solution was to discount 15%. The meal was over $20 and should have been removed. There was a snow storm the day of checkisses out so I informed the FD that we may need to stay. When I went to check out around 2 pm, flight was departing, she said there would be no additional charge. Then she said because they made a new reservation that they would charge me $50 plus tax. I think this is ridiculous. The hotel is well located with great views but is not modern or luxury but sterile. The food is over priced for the lack of quality of the food.
Staff was friendly and the location was good The hotel did not have our original rooms ready. It was an older hotel so what they refer to as "signature" rooms and perks, were infact what other hotels consider standard amenities for guests.
Great location, comfortable bed and spacious room lack of drawer space
convenience to convention centre mildew under caulking in bathroom: Between counter and mirror
It is near old Quebec City which you can walk to easily, and was close to my destination for a trade show. I made a reservation for two rooms, saying that we wanted to be on the same floor and paid for both rooms before the other party arrived. Result I was on dthe 3rd floor they on the 9th. At check-in I was told the 3rd floor had a better view than the 9th, this after they saw my rate?
the breakfast opens at 8am on weekdays, we left at 7am. It should open at 6am like weekends.
Convenience to the old city and lower city
Just a few blocks with the old city. It was great to be able to come back to the pool with our 18 month old after hours of hiking the city. Hotel was very clean, staff was friendly, price was great. The only thing that was strange was the elevator set up, but by no means a deal breaker.
Good location. Couldn't open the windows, the curtains did not close so that there was a 3-4 ft. gap, meaning the morning light came in very early and woke me up. Bathtup took forever to drain.
The beds were very comfortable
Very helpful to us despite our not speaking French.
Close to the convention center. Everything fine/
Excellent service. Staff went out of their way to help us and ensure a great stay. Hotel is business focused, but service is always first .
The location for what we wanted to do The space of the room
The host was terrific and spoke English very well. There wasn't any common gathering areas, like a porch or sitting room, but I didn't expect it when I booked either.
Cute. Good location Loud neighborhood at night