Queenstown Hoteller

It was close to town and provided real value for money in the sense that we required a budget room closed to town. The room fitted the requirement perfectly

after upgradeing the room we had everything was excellent , very good location, close to center we got good rate from booking .com, and on arrival they gave us room which was worst then hostel, + durty + very updated and old, we were chocked ,but they said that this what you will get for cheap price in their hotel, but for 10NZD per day they gave us very nice room with beautiful view to lake, we felt cheated at first and would never booked this place but it ended well

We had a very enjoyable stay at this hotel

It was everything fine. The views were very relaxing

I liked the location and breathtaking views no

I loved the under floor heating in the bathroom and the bathrobes were also very nice. The room was tidy and hasd lovely mood lighting. Very relaxing. It would of been an extra bonus to have had slippers. The mini bar could of had a few more selections

They Upgraded my room from a kingsize to a beautiful 3 bedroom villa at no extra charge. And staff were very friendly

Facilites were great - pool, gym, sauna and restaurant Didn't get any sun on balcony

Staff were very friendliness and helpful I booked a room which included the breakfast (part of the deal) and the breakfast was added to my bill which I had to get removed. Also, some items were incorrectly added to my bill which I hadn't authorised.

The layout of the hotel. The TV was old and dated.

the service was outstanding hotel staff was very friendly the pool tempreture was bit of a let down was to cold, also it said there was an indoor pool, not even half the pool was inside or undercover it cant be classed as an indoor pool. other than that it was all good.

Price, large clean room Little bit outdated

The view from the room was amazing. The restaurant staff fantastic.

The room was very clean. Nothing uncomfortable.

The staff were excellent, they made us feel at home from the minute we walked through the door. We had no complaints at all.

The location is very central None

Closeness to CBD.Clean bed and bathroom.Heaps of storage room. Lack of clean filtered air in the hallways.

Good location, only 10 minutes walk to the center. Very friendly and helpful staff.

Convenient location, beautiful building, friendly staff, effortless.

Parking was an additional cost as well as WiFi.

Dont understand why the spa pool only is opened for 4 hours.

Hotel very well located. Has been renovated with good taste. The food was excellent. At check-in, we were told that the room we booked with Booking.com had no view... (Which we did not know..) So - fortunately - we were able to upgrade ourselves (and paid the difference) to a suite overlooking the lake. That made our stay agreable.

Had exactly what we can expect for this kind of hotel Overcost to park the car

Wonderful spacious rooms

the food The TV was on an unadjustable zoom which was annoying because clarity, tops of heads and some writing was lost. Sony is a great brand TV but the good TV image was lost. My husband felt some of the staff spoke far too fast - as an English speaker he could not understand two of the front desk staff, how the Japanese guests coped heavens knows!

A problem with the booking was overcome by well mannered staff.The room was great and the hotel was in an excellent location for our needs.

View over the lake and mountains. Helpfulness of staff esp on arrival. Location. No lift to the top floor: Concierge parking took a while to retrieve car Much more of a tourist hotel than expected

Location was excellent, 24 hr reception, luggage storage was much appreciated Queen bed was a little springy/saggy and not the most comfortable during my trip.

Great staff, fantastic location the bathroom. plug in sink did not drain

I liked the amenities in the suits, the views all around and the town where you can get what ever you need nearby. Also, all sorts of tours abound a stones throw away. The airport bus stop is just up the road which runs out side the hotel. And there is internet available in the hotel. Well, the only negative point is that the road out side into town is somewhat steep and its hard getting back up, especially with bags! Not the hotels fault though.