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All the individuals who work there we're fantastic! From the valet to front desk to the steakhouse restaurant! I was able to get a really good deal on one of the hotel.com websites, otherwise I would not have been able to stay at the Ritz! My friends and I were treated like royality...a huge shout out especially to Steven!!!! He is at the steakhouse restaurant and was PERFECT!!!! Thank you. Everything was perfect!
The staff was outstandingly gracious. The spa was wonderfull,n and the staff excellent. Ww would rate the food as mediocre. In particular, our $500 bill for 4 at The Edge Steakhouse was out of line for the quality of the dinner. The service matched. Upon returning to our room at 3 PM it has not been made up. Disappointing.
Love the resort itself and the staff Didn't like the bed, too aoft
Bathrooms are finished with cheap fixtures, AC very loud, walls are thin and e could hear kids next door crying till 12:30.
The hotel has an excellent staff. Cindy, our cabana attendant was awesome. She would check on us regularly, brought us multiple buckets of ice (without us asking), and was very sweet to the kids. I think every staff interaction I had was wonderful. The hotel is really geared towards families and they have a ton of activities for kids in addition to Splashtopia. The restaurant on site, Blu Ember, is wonderful. They had deals going on during our stay where the kids would eat free and there were a lot of options for the kids both at breakfast and dinner. The walls are thin and we could hear everything that was being said next to us. The families next to us were not being particularly loud, it's just that the walls are paper thin. Our bathroom had ants, which is not that big of a deal, but made me feel like maybe things weren't that clean. There are no elevators to reach the second floor. This is not a problem. We prefer to take the stairs. However, the building we stayed in (#24) had uneven stairs. So the first step was huge and then all the rest of the stairs would be the same size and then the last stair would be larger again. Both my sons fell the first time because they were not expecting such a large step. If you have little ones I would recommend getting a first floor room, however, with the walls being so thin = noise issue, I don't know if you want someone above you.
Fun pool! Great family hotel.
Splashtopia There were several entrances to access the pool area although you could not get towels at most of the entrances and had to walk a good distance to get towels. That was not convenient.
The customer service was top notch!
My favorite resort and retreat.
Loved our room and bedding. The view was of the golf course. Room was quiet and very pleasant. The water park was unbelievably packed ... just too many people in the area but all in all it was well managed ...
Very clean Bathroom doors-- check in time till 4:00
The room was large with a nice view on the 12th floor. The bathroom had a large bathtub My wife enjoyed. The food was excellent But a little high price. The food was expensive.
Great facilities. Reasonable food and drink costs. But the rooms were way overpriced for a casino. Room cost
Location and facilities were a value for price paid.
This place was amazing! We just wanted to get away for a night for my boyfriends birthday. We layed by the pool and had drinks, had dinner, gambled, and had a great time. We can't wait to go back!! By the way, our room was AMAZING! We got a balcony room which was great, plus the king bed was a Cal King. Luxury!
Room was very quiet and comfortable. Room service was great and fast. Very large room with wonderfull bathroom. Since I got a good deal on my room they stuck me in one with a wall as my view. I asked to change and they said no. I don't think they were that busy. Not very friendly when I was asking. I was very disappointed and it seemed like they were upset that I got a good deal on the room.
great hotel, very satisfied, great prices on food and drink , little bit less expensive than most 4 star hotels
The grounds and facilities are top notch and the staff is impeccable. We were taken care of and treated well at every venue and by every employee there. The views of the mountains and Pete Dye golf course are breathtaking and about as scenic as it comes. A couple shout outs for Ron and Pedro (Bellmen), Stephanie (restaurant wait staff), Karen (front desk), Crystal (sighting rooms for our wedding), and Cindy (Wedding Sales Manager) as they were particularly helpful.
I received a room right by the parking lot, which was noisy and took away from the relaxing atmosphere. I won't be staying at this hotel again for this reason
Restaurant and staff was excellent, Javier our Server at Pinzimini made our dinner that much more enjoyable and was very accommodating of my wife's food allergies Room was downgraded and not what we paid for. Also we were sent to a nearby golf course instead because we were told they didn't have a 9 hole option which we found out later that they did :(
We liked the entire property, the spacious room and bathroom, and there was always parking in front of our building. We can't say there was anything we disliked.
Great welcome, complimentary upgrade, spacious, comfortable and quiet suite.
Rooms are large. Beautiful public buildings and golf courses. Beds are very comfortable. Excellent Fitness Center. Checkin was difficult for one friend who came in late and the Front Desk made be wake up at Midnight and come to Front Desk and turn in a voucher which was not required for the other 3 rooms I had reserved for our group. That should not have happened. Everyone else had no problem checking in with ID and Credit Card but the late night clerk on Friday Night June 10th was really being silly in his demands for our late arrival. He needs to use some common sense next time and see that I had 6 rooms total in my name and added her (my friend) to one reservation.....ridiculous.
Very peaceful with many fountains throughout the property. They offered a free limited continental breakfast, but if you wanted eggs or pancakes you had to pay $25 for the "open table" option. This felt like a total rip-off.
Facilities are amazing. Very nice environment. Next time I will go to play golf. I made a reservation for a one bed room, and in front desk gave me two beds because no availability for one bed. How could it be? I do my reserve with more than six months.
The resort is great Rooms could be upgraded. I didn't feel the room to be as clean or comfortable as other resorts we have stayed at.
Room smelled really bad, carpets are old looking and drapes are old and were dirty looking
Book a couple massage which was great, spa location noisy, jackhammering outside my room for two straight days, went there to escape LA noise pollution but it was worse I will give it another try, maybe
We thoroughly enjoyed our stay at the Westin Mission Hills Resort. Staff was friendly and attentive from check-in to check-out. Accomodating and helpful for whatever I inquired. Had a lovely golf course view which was spacious and comfy, and most importantly quiet! Plently of fun for my 8 yr old, but quiet enough at bedtime where we felt like we were the only ones there. Utilized the pools and restaurants the entire time, receiving friendly service from all. Breakfast buffet was delicious and great service each day.
Nice pool area and pool friendly staff comfy bed - kind of old looking curtains and furniture but really who cares for a decent price! I would stay there again Noisy air conditioner but aren't they all?
the warm cookie at check in needs some updating
I really enjoyed everything about this hotel. It was quiet, comfortable, afforadable and clean. The staff was very nice at check-in. I had zero complaints about this hotel.
Location Noisy air conditioner that made carpet wet and smelly; previous guests dirty dishes left outside door for hours
Easy to get around. Nice pool area. Good rooms
Close to restaurants and movies Didnt get the warm chocolate chip cookie
Double Check map location if using booking.com
Hotel was in a perfect location, near restaurants, shopping and downtown Palm Desert. Staff was friendly, and the lobby and bathrooms were really clean. Mattress was firm but pillows were nice. Other room amenities were excellent - TV, bathroom, fridge, microwave, coffee maker, etc. The elevator was dirty and smelled bad, and the air conditioning unit smelled a little like urine (probably from water issues). Sheets were a little on the rough side. Overall, very minor issues given the price.
Room was clean and centrally located. The staff went out of their way to help us out.
The Westin Heavenly bed was not as soft or plush as the bed at teh Esmerelda in Indian Wells. This is the second time we were not impressed with the beds at the Westin Villas.
Good location. Amenities at property. Customer service was uneven. Valets and restaurant service staff were very good: front desk staff were very marginal with no value add to their service (when they were even available.)
Perfect for a family vacation. Great location and plenty to do for all age ranges - including the waterslide. Booking.com had the best rates.
We enjoyed the location of the room and the availability to the east pool . It was very quiet and restful. The jacuzzi was nice and hot and powerful . The rooms and grounds were clean and tidy. We think it would be a great place for our poker club of 8 couples to have a get away.
Close to shopping, quiet hotel
Hotel was located close to shopping..movie theater..restaurants Breakfast was disappointing
Conveniently located to business function I had, nice clean room, nice staff no
Location Better breakfast options
Great location, friendly staff, nice facility. I always enjoy my staff at this Holiday Inn Express.
Staff were very helpful . My 81 year old mom and I were travelling through. She has a hard time walking and they made sure our room was on the main floor close to the breakfast area and lobby. All good except I could have used a USB port for charging my phone.
The hotel only had two floors accessible from INSIDE the hotel a welcome change from hotels where access to your room is from a walkway! The rooms were clean, big and extremely comfortable, especially the 2 queen sized beds! I was a little disappointed that the hotel only seemed to have one ice machine located on the first floor. But that is a minor glitch because for the price this place was fabulous!!!
Breakfast was great. The many items offered were still available toward the end of the breakfast hours. Rooms were clean and quiet. After arriving very late, we needed to change our room to 2 queen beds. The front desk clerk was happy to make the change.
The room was nice; bed comfortable; quiet. Lobby area is just somewhat inviting. The staff was cordial, but not really friendly.
Nothing Location made traffic very noisy
the free coffee all day and nite and fresh fruits when I needed to rebook another nite due to medical needs of a friend, the rate was almost $200 dollars more than the evening before. That was outrages! That was when the staff lacked compassion.
The stall was great-loved everything except the pool The pool was extremely small-was very disappointed-there was 8 people in the pool and it was crowded-that needs to be address in the website-I came for r&r -swim relax sleep and read-was there for 3 days and only went in the pool once because of this
The best kind bed I have ever slept on. What kinds of comforter do you guys use!?
Not enough self parking. Reckless driving through parking lot.
The hotel has a luxiourious ambiance. The facility needs to provide its guests with fresh towels daily. The parking should be free to all guests.
The room was nice and clean We had plumbing issues, the toilet had a slow flow, the bathroom sink and the shower would get clogged every 2 seconds. I found it very annoying because a great hotel like Renaissance, should troubleshoot every room before booking cuz it's not the customers responsibility to worry about major things like this.
Very nice Lobby area, pool area and food, room, bed. Staff were very pleasant Shortage of pool-area cleanup and horrible shortage of towels. No available loungers, but I'm guessing over half had been abandoned.
location and amenities nothing
It is confusing having customer ratings showing as you bid on hotels. I thought I was booking a 4 star hotel but hat was just the customer rating that was showing. Once I paid I realized it's a 3.5. I would have crept looking at that price. Thanks
Kids in the adult pool
Well appointed Comfortable Clean Great pool area Very friendly, courteous and accommodating staff Not luxurious, but quite nice Parking was very lacking especially in the self-park area. We came home from a late night at the casino and there was literally no where whatsoever to park. Not in self-park or in valet park. We had to leave our car in the fire lane of the reception drive through area and leave the keys with the front desk so that they could move it if necessary. The valets moved it in the morning and we were not charged for valet parking which was thanks to the great staff.
Bed is comfortable, big pool Can hear everything in the hallways and need more attentive pool staff
Location is downtown, near all attractions Come on man! It's Palm Springs, it's a hundred and ten in the shade and your room ACs do not work...unacceptable! Six hours to get a tech to the room to tell me the condenser is inop...is that why the room is hot? Duh.
This was my first time staying at the Renaissance. What can I say besides WOW!! It was 3 blocks away from the main strip. Everything was great! Beautiful pool, lovely room. They even have a FREE shuttle that took us to a local pub and back. Will be coming back A LOT.
Well appointed, comfortable rooms. Wonderful service from friendly owners. Cold beer and popcorn on arrival, wine happy hour around a fire pit. Heated pool and hot tub in lovely patio. Nourishing breakfast. Very fast wifi. What more could one ask for?
Felt at home instantly. Great service. Nice, calm, relaxing place to stay. Loved everything.
Came here with the boyfriend and we had a blast. It was a bit further away from everything, and we just stayed at the hotel the entire time. We left once to get Chipotle. Definitely worth it for the price though. Great service and hotel perks! Would come back here for sure. A bit of an older crowd, very quiet. No smoking on the premises! It's got a family vibe, so your neighbors know what you're up to.
YOU MUST change the SMALL pillows on the bed....it makes no sense..the pillow cases on your pillows are normal size, tucked in to accomodate what esstenially are decorative pillow size.... NOT sleeping pillows....the bed itself was not to my comfort...but PLEASE CHANGE THE PILLOW SIZE AT THE VERY LEAST.
The staff was great, friendly and sweet I have stayed here before a couple times. I feel that the rooms have seen better days, it was dingy and I didn't care for the way it was kept up. mildly disappointed.
The room was spacious and the staff was beyond amazing Room was old, dried up gum in the carpet and just didn't give me what I expected to receive for my money
Great location to all downtown shops and restaurants. Can walk from hotel to all of the local shops. Staff are always on queue and ready to help. Rooms are nice but not very sound proof. Had to change rooms after next door family made so much noise. But staff handled it very professionally. Can also hear outside noises a little too well.
I liked the decor in the entrance. It was pretty awesome Pool was waaay too small, for a birthday we were put in a room with a bunch of noise next door of garbage trucks and construction, a little over priced.....not as good as vegas to be such a high priced facility
They were each amazing but altogether made it an amazing stay, can't wait to return! The hear
location, bar area with live music Valet stood and talked to each other for five minutes before coming to take our car, only one front desk agent with a line of 10 people, rooms weren't clean, listed as a mountain view and our view from the balcony was two big trees and a run down business in the back. Hallways smelt like marijuana.
Music from the club until late at night prevented us from sleeping. The valet parking attendant smelled of alcohol, so we parked on the street. Accidentally moved M&M's from their perch, was charged.
Clean and well designed. We really enjoyed our stay here. The only complaint is that the bathroom has glass doors. They're fogged so you can't see too much, but it's still super weird pooping with your loved ones walking by. I don't know why anyone would design a bathroom like that!
Pool party Small resturant and less staff for holiday
The valet staff was AMAZING!! They were friendly, fast, and provided us with advice on where to go. They were down to earth, joked around with us, and did not hesitate to carry out luggage to and from the room. Always greeted with a smile. Also, the man at the front desk Gabe was awesome. I felt welcome when checking in, and when my awesome bachelorette picked up every single item in and on the mini bar, Gabe fixed the charges without hesitation. All staff was awesome!! I'm not much of a valet girl, I'd rather self park so I didn't like that it's all valet. But like I said, the valet guys were awesome. I also didn't like that for my future sis in laws bachelorette party I couldn't bring in an ice chest or more than 12 beers. Those rules made me feel like maybe next time we'll suck it up, endure the prices and the crowd we don't want to be around and head to Vegas.
Service was fast and attentive, even at the restaurant and even on a sold out weekend. And they didn't nickel-and-dime us for every little thing, such as the toothbrushes we forgot and the room towels we accidentally left at the pool. Not sure why people complain about the expensive parking because there is a free self-park lot only 100 feet away with plenty of spots.
This place was so clean! I am so picky about my rooms and pools and Hilton didn't disappoint. We traveled with kids and the pool had a lot of them during the week (not sure about weekend), and they all had such a fun time. Also, so conveniently located by all of the shops and food. Great and accommodating staff. No complaints here! Nothing ;)
The room was clean and the furniture was updated. Staff was very friendly and helpful. The parking was terrible, plus they charge a daily fee of $18 which I was not aware of. The pool area was great and it was clean but the pool itself had tons of dead bugs and the water was so dirty and cloudy which was a really a shame because it was almost 110 degrees outside!
The service in the hotel restaurants was horrible. But it is a clean hotel. Not really worth the price.
This hotel is really in need of a major rehab. The pool had scum floating in it.
Close walking to shoppimg and restaurant's.
The grounds, pool area, hallways and the rooms were very clean and well maintained. The rooms were large and the beds comfortable. There was also plenty to do within walking distance of the hotel.
Nightly parking fee on top of room rate, excessive charge
Everything was awesome, from check-in to check -out! The hotel was built in early 50's, but was updated while still maintaining the mad men classy feel. Everyone in our party loved the hotel. The views were spectacular at day and at night. Cannot express enough how wonderful this place is!
Staff was great and extremely helpful. Pool was relaxing. Food was okay but breakfast was better than lunch and dinner. The bar at the pool was good, but the drinks weren't strong or worth 9$. The alcoholic beverages at the pool bar were the biggest let down.
Our reserved room with two queen beds was unavailable upon arrival. The other room offered had one huge bed, but the other person was on a couch made into a queen. The suite was very posh, the Presidential Suite, with two rooms and a shower ten feet square!
Pool area has dj good for young people, staff very friendly Rooms are out dated and lobby was under construction
The staff was friendly, the pool, the music First room smelled weird, the second room had a cockroach on the wall.
I really liked Donna in the Gift shop - She was so nice and friendly. The rest of the staff was very nice as well. My room did not get cleaned the first day. by the time they showed up It was 5:30pm and I was in my room getting ready to go out for the evening. I'm not a messy person - so no big deal. But the next day they had it done by mid afternoon. The lights in my hotel room were dim and some burnt out, but I made do. The pool was relaxing and the drinks were great. The people I met at the lobby bar were so much fun. The location is great - 7 11 is right across the street - convenient. And local shops are just a block away. I would stay there again.
Nice pool area They could not get the heat to work and had no room available to move is to that had working heat. We were told the hotel would waive the $35 per day resort fee - we were then charged the fee upon check out. There should be some habitability law that requires basic deliverables from a hotel in California - if there is it is not being enforced.
History of hotel and accessibility of a cocktail was nice. Room was nicely decorated and clean with exception of windows. Pay full price and you will get center room to main pool. Book in advance at discounted rates and you will get the garden villas aka lawn parking lot views. External windows haven't been cleaned in probably 2 years but I think it was a lawn view, difficult to see out. Good luck finding an umbrella by the pool. You can pay $500 for private cabana or burn in the sun for free.
The staff was nice that's about it This resort was dirty and not what we expected
location was great. staff was warm and friendly. room was clean and bed was comfortable. ac heating did not work. called front desk and was told they would send someone but that did not happen.
The one thing we enjoyed was the pool table and rental of the bikes. I didn't like the fact I had to wait four hours to change my room and the house keeper and front desk go at back n fourth about changing my room that was filled with dead ants and live ones including bugs. Smelled badly .
We were able to have an early check in, at around noon on a Wednesday. Staff were all friendly. Service around the main pool was good. Food for breakfast and lunch was adequate but not amazing. We ate our dinner out each night, so cannot comment. We had a room in building four - LOVED having a balcony overlooking the pool. LOVED being at the back by the quieter pool. We really liked that the resort is trying to keep the "midcentury modern" vibe with the interior design. We appreciated being able to use the main pool and gym after checkout on the day we were leaving, even though we could not have a late checkout. The rooms were large and although the place does need some upkeep, we did not think it detracted from the overall feel of the hotel. The most frustrating thing was that we were out of our room from 10AM - 4PM and when we came back they had not cleaned our room. We asked them to wait until we were done getting ready to go out for dinner and then a manager called to say that the staff had to clean our room right then because it was time for her to go home. She cleaned the room with us in there getting ready to go out for dinner. On the first day we had to wait an hour for room service to bring wine glasses to our room, and when we called back they said they thought they had sent them already. We arrived on a Wednesday, and went to the smaller pool where there were no clean towels. We waited for about an hour. A guest called and they said they would send towels right away. About a half hour later another guest called and the staff said "oh yes, someone called three minutes ago about that". The towels arrived soon after that. The bar at the smaller pool was advertised as being open on our welcome brochure, but was not open for the first two days of our visit. I wish they would have told us that this was going to be the case, or at least had a sign up explaining. Overall much of our negative experience was consistent with previous reviews. I think I would stay at this hotel again, but only if the reviews started to show that these things were changing. It seemed like possibly they were understaffed, or did not know where to put their priorities.
Nice staff! Big rooms Water main broke so that was a bummer but they moved us and compensated us a little. The first room had a big tub that I was looking forward to soaking in but never got the chance and the second room unfortunately didn't have one. Also we asked for non feather bedding because of allergies but at 2am we realized they weren't so our first night was pretty miserable
buildings run down elevators smell and don't work well towels dirty bathroom with fixtures chipped two lamps without light bulbs
The grounds were absolutely beautiful and the rooms were clean and nice. The staff dropped the ball pretty much every time we asked for assistance or needed an issue resolved. The only good experience we had with staff was a server in the restaurant, the bartender at the pool and a maintenance worker by the pool. The front desk staff were extremely rude, many staff members have no idea where anything is on the property, and no one apologized for making mistakes. 4th of July is obviously a busy weekend for the hotel, but we were also there for a wedding and the staff made many mistakes in accommodating the event and basic needs of a wedding group.
The staff at Las Brisas were friendly and helpful. The room was very clean and spacious. I slept very comfortably in the cozy bed. Our inclusive breakfast was very nice with not only normal hotel breakfast but omletes and waffles as well. My only complaint was waking up very early to the people next door visiting. The wall must not be very sick because we could hear every word that was said.
Online photo doesn't match room. Room to clutter with big furniture that just take space
It's very close to the shops, it's clean, it's reasonable and it has a/c. The free breakfast was pretty good - I know I got full on my omelet, watermelon and toast and the table next to us had about a zillion yummy looking waffles. I wouldn't honeymoon here or take an extended weeks stay and live it up but for passing through for one night for the price - it's fine. They didn't enforce the swimming after 10:30 rule as some young guys were in there after 12:30 and quite loud. Parking was kind of limited so people were parked where they shouldn't but that's not the 'parkers' fault. And agree with the one review with a nice omelet bar but no real side dishes - they couldn't have a side of potatoes or sausage in a catering pan? but wow, these are small issues - like my headline review states - It's fine.
Just a block away from town where you can walk, shop, eat or go to a spa. Nothing better!
Beds are awesome!!!! Breakfast could be better, but no big deal Selection wise, but I get it
The hotel is located very close to numerous shops and busy areas of Palm Springs. With all the lush landscaping and greenery it was very calm and quiet. We were within walking distance of just about anything. A quite pleasurable experience. Only negative comment was the morning breakfast/brunch. they served hot omlettes but lacked most other things you would find at other continental breakfasts like bagels, fruit.
I woke up with 50 bites on my legs!!! They need to exterminate in room 305!!!
HUGE rooms. HUUUUGE. I was amazed at the size. Didn't really matter that we were on the street side with no view, rooms were comfortable, beds were nice, and the AC (most important) was functional. Nice and helpful front desk staff. And the colorful decor is truly adorable and very picturesque. Pool area was much more Vegas-y than I had anticipated. (If I had read the other reviews, I probably would've been less surprised.) Was hoping for a more chill, read by the pool, sip a cocktail kind of weekend, but it was a legit party and pool was kinda cloudy/yucky from so many people.
Ran down Clean better......Replace old dated furniture..... new paint
The bar closing at 11 PM was rather frustrating when we were trying to get together as a group and catch up with people
I liked the look of the place all the bright colors While I was asleep my husband woke up to find bugs in our bed! We told the front desk and they offered us new sheets we left and when we called the manager Anna she was dismissive and rude!
Great facial and good pool scene. The room service was yummy and super fast. The elevator broke the day we got there. Things in certain areas looked run down.
Nice open patio. Hummingbirds everywhere. If I knew my room was at the foot of the staircase I would have said no way. Now I know to ask.
Nothing stands out The pool is murky. They absolutely should not allow pool goers that are not staying at the hotel. Drain the pool & start over! The rooms are NOT "suites". Also, what defines boutique? The colors are cool, the concept was executed but the staff & locals that frequent the pool are not keeping it classy.
Still got that retro funky sense of style. Great pool (DJ was really good). Still more affordable than other hip spots around. Spacious, simple rooms. Hotel staff was super helpful. Almost never any towels available at the pool. Drink service at the pool was dodgy at best. The hotel bar closed at 11:00pm on a Saturday night (had to do a Ralphs run for beer). Construction going on. Kids running around.
cool vibe. Seems like a great place to party. colorful. el jefe was el overpriced. we live in LA so we shouldn't have been surprised by the prices, and were still shocked by the lack of value.
Great simple easy looks fantastic!
The Saguaro personifies Palm Springs- the colors, atmosphere, overall vibe. 2 of my girlfriends and I used it as a home base for the weekend, during which we had several parties to attend. It's location makes it prime, the deal we got on Kayak was uncomparable with the other 4 stars in the area. Clean, spacious, love the fridge in the room! Pool of course, is top 3 in the city. Also, EL JEFE has some of the most delish and forward thinking cuisine in town. At a reasonable price! I would eat there even without the convenience of staying there....goat cheese wrapped in eggplant? YES PLEASE Elevator was down in our tower during our stay, which was the only downside to our stay- lugging our bags to the 3rd floor during the hottest day of the week sucked, but luckily we are able-bodied and unbothered, may not have been as easily overlooked by older clients or clients with kids. We were told it was being fixed,hopefully soon!
The concierge, Lynne, made our stay special! She is super friendly, accommodating and thoughtful. The hotel has everything you need! Pool and oustside activities were very resort-like, and the bar/restaurant on site was perfect for a happy hour start to our night out! Our next stay we plan on using their gym and cruisers to explore PS. Also loved the Buz Bus stop right outside front door. Had a great stay and will be back!
This is one of my favorite hotels in Palm Springs for my husband and I. The grounds are amazing and it's location to downtown is excellent. The hotel is amazing, but the beds needs to better. We moved rooms twice because our bed was squeaky and very uncomfortable. The furniture looks very nice at night, but during the day you can see all the imperfections; it's worn. I can almost put up with the worn furniture if the beds were more comfortable.
The facility is poorly maintained, old and tired and in need of a gut renovation.
The staff at the hotel is phenomenal! The hotel is beautiful and really allows you to feel like you are in Palm Springs. Located in a very walking friendly area near restaurants and shops and set against the backdrop of a majestic mountain this was truly a great experience. I loved being greeted with a cold glass of champagne upon arrival and check-in and it was wonderful that the amenities were included in the hotel fee (wifi, valet, etc.) We did have an ant issue in our room while we were here. When I called the front desk, they seemed as alarmed and upset as I did and I appreciated that. They sent staff right away to spray and took care of the hotel fee because due to the inconvenience.
Loved the calm and stylish vibe. The staff was very friendly and attentive. There are 3 pools which was great! I did see a couple of kids there but I don't think its a family hotel. It has a very quiet, relaxing, chill feel. Food is very well made and delicious, I would definitely recommend and return. Beautiful place. The only thing I can say regarding the room was that there was a dead insect in there, I'm not sure if the room was not thoroughly cleaned or if it got in after but it was dead so I'm assuming it was overlooked by housekeeping. I guess it happens and I didn't make a big deal of it. I know most people love the convenience of valet parking but I would prefer if the hotel also had the option to self park. I asked and the valet attendant who told me I can self park anywhere on the street where available, that is not really an option. Its just better to have access to my car if I need to get anything from there anytime I want. I just think its a hassle to have to be going to valet if I need my car or something out of it.
Hotel rooms are run down. This place has beautiful grounds, it's to bad the rooms are run down. Didn't have hot water almost our entire stay. Rooms need an overhaul. Hotel Price doesn't match What you get for the money.
Esthetically it is beautiful & peaceful ....Service is Welcoming and attentive. It is my FAVORITE place to be while in Palm Springs! I love everything here.
Location and service staff is great. But you can tell the lustor of the property is fleeting with ways they could cut corners. Broken furniture in room, odd odor in room, unclean when first entered and returning customers are not acknowledged or rewarded.
Warm jaccuzi, pools Noise
I always enjoy the pools and the spa services. This hotel is centrally located so that one can walk to restaurants and shopping. The music at the pool wasn't as good as it has been in the past. I don't care for the new hotel room products (shampoo, conditioner, lotion, etc.); the George Neil products were better. The hotel no longer offers rafts to float on in the pool, people were bringing there own. This was a sad discovery. In addition, it looked as though the hotel had changed their menu again, although they were able to accommodate some of the our old favorites. The hotel rooms could use some freshening up as well.
Property has old school Palm Springs charm. Pools, spa and weekend morning yoga class were delightful. Bar cocktails were great. Calm, stylish vibe was exactly what we wanted. Convenient location to walk to downtown Palm Springs shops and restaurants. Rooms need to be updated - furniture was worn and tired. I'd like to see more small snack options on the Bar and Pool menus.
The hotel is unique with a lot of character. One of the best hotels I've stayed at. The entire staff was amazing as well as the food. Every meal I had there did not disappoint!
Loved the literal wonderland that you enter into when inside the property.. It feels like Through the Looking Glass (complete with outdoor chess!). The pools are nice, the lemonade stand drinks are excellent, and the staff is very attentive. Kind of disappointed about the room (on the small size, and teetering on the brink of shabby and chic - but I guess if you like shabby chic, this is great!). I overheard someone complaining about cookie crumbs (not theirs!) in their sheets when they climbed into bed.. those better have been some damn good cookies (no, sorry, I'm kidding - that is just disgusting). I was also frustrated by the booking process.. Granted, I used a third party site ("not the responsibility of the Parker"), but you know what, I have two words: quality control. They do not have to let every last crummy travel site book their rooms for them (and shame on me for using said crummy travel site!). Oh and lastly, the prices are kind of ridiculous here. It doesn't matter how wealthy you are (not that I am), but I think anyone would be insulted by $36 for juice and coffee (which I overheard someone ELSE complaining about at the pool--wasn't even me!).
We appreciated that we were able to check-in early and staff was very friendly. The room had more than anyone would need. A full furnished kitchen with space to sit down. The parking is a bit tight. We arrived late one evening and we had to leave our car parked near the office (not an official parking space).
Comfortable beds Very small pool and horrible parking.
conveniently located near downtown Palm Springs Old building, cluttered space. Some air conditioning machines are too noisy.Toilet drain blocked, switching to another room seemed not to be an emergency although a serious necessity! Staff not efficient to satisfy guests and their need!
great location. nicely renovated. newer rooms by the main spa look great and will stay in one of them next time. a little noisy by the main street but not a major problem
Excellent value for money and the first flat screen TV I encountered in a 28 day trip to USA - Arizona, NM and Ca
The staff was very friendly. Great recommendation of where to eat.
Very nice hotel, in a beautiful city, very nice rooms and very comfortable.
We LOVED staying at 7 Springs! This Inn was exactly what we wanted for a stay in Palm Springs. Something small, cozy, mid-century modern, with a relaxing pool and a view of the surrounding mountains. This had it all. Plus, they had TWO spas, and they are walking distance to Palm Springs Dr! The bed was comfortable, and the value was incredible. Our room was spacious, and even had a kitchenette complete with a dinette table, plates/utensils/cooking supplies, etc. Service was friendly and efficient. While taking a shower on the second day, the faucet popped off of the wall and a gush of water started spewing out. Plumbing issues don't scare me so I just pushed the faucet back on and thankfully it stayed put... but it was a potentially dangerous situation as the faucet came off the pipe pretty quickly. Glad it didn't land on my foot! Also, when we checked in to the Inn we asked about extended check out. They said that they can do it, but it's up to the discretion of their housekeeping manager. The host, however, said that it should be fine - just call the morning of. When we called, however, we were only extended 30 minutes. It was quite a rush to get out in that amount of time when we were expecting 1-3 hours of extension! That said, it's a smaller Inn and we are aware that rooms need to be cleaned for other guests. We did notice, however, that the lone housekeeper was still 2 rooms down as we were leaving, so we probably could have gotten at least another 30 minutes...
Good location ... Studio king for one is good ...
wifi didnt work, every hotel we have gone had free bottle water, hair in ice bucket, dust above wood inside closet,
Clean and comfortable rooms, convenient location, quiet and a great place to stay for your $$ Showers lacked pressure
i loved the bed. I was in town for the weekend visiting my marine and we stayed there and the beds were super comfy and the ambiance of the room was all around nice. Wish the tub was a little bigger but other the. That everything was amazing. The pool and hot tub were nice to
The overall vibe of the place was great from from facility maintenance staff to the chef. N/A
Nice boutique hotel.
sat by pool and enjoyed the quiet and elegance of the hotel. Also, walked around downtown Palm Springs and enjoyed shopping and restaurants- the Casino too! Next day took tram up mountain to San Jacinto Wilderness and did a 6 mile hike! na
pool, service $25 per day "fee" not reasonable
The atmoshpere around the pool and restaurant
We had a lovely clean and cool room and the hotel had a very calm vibe with lots of relaxed seating in and out of the shade,it aslo had a lovely pool and was in walking distance of downtown Additional daily charge($22) for leisure facilities should be included in the room rate quoted to ensure comparison with other hotels is easy
this is a very nice vintage hotel in the heart of palm springs. their compimentary upgrade to a casitas was a bonus.
A fantastic little boutique hotel of 50 rooms - really nice decor and details in the rooms - a great pool bar and restaurant - would definitely recommend this place. Nothing
The peace and serenity of the mountains as you sat by the pool and cool mist decided from above....a total relaxation. I thought the maid service was spotty. My room was clean but they did not replace items such as T.P. which I think is an important item:)
A perfect hotel with a wonderful room. We would recommend it to every one visiting Palm Springs.