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Helpfulness and friendliness of staff. The glass doors for the bathrooms were a bit of a strange thing.
Spacious and very nice room, 10mins distant from the Reus airport, bus direct to the airport even in the early morning, the bust stop is right in front the hotel.
Friendly, helpful staff, clean rooms, restaurant in hotel
The location to the the towncenter was okay. Terrible hotel. They did not provide us the correct reserved room. Airco didn't work. Airport shuttle is an ordinary public transport bus, which you have to pay for additionally. Lousy hotel, not worth the money.
Great staff, great location, great value
value for money
Easy to drive to the hotel. Own parking garage under the hotel. Great design of the rooms.
Staff were extremely helpful and informative. They gave us information about the fiesta which was taking place in the town. It was great fun.
The staff were very helpful and the hotel is in an excellent location to reus airport.
Difficult to classify your hotel as we only stayed one night, so didn't avail of any facilities, Your restaurant was closed so we had a bar meal which was very poor. We liked the hotel and the staff were very friendly. We also liked Reus, lots of buzz, shops and sunshine. Food disappointing,but maybe this was because the restaurant was closed.
great staff, great location and excellent selection and quality of food
Full board was fabulous - choice and quality of food excellent - restaurant staff excellent, entertainment good, pools excellent, hygiene around hotel excellent Folk putting towels on sunbeds - it is meant to be against hotel policy but it is standard - price of soft drinks in the restaurant - deposits for everything!!!
Reception staff were most courteous and helpful especially Paula! Bar staff unhelpful and dour.Everything in the hotel has to be paid in advance,,,,,,,even the reservation which was promoted on wesite as "guarantee with credit card and pay as you depart"....not so!.Pool was ice cold and unusable.
Excellant place and happy to accomodate children They could have heated the pool for late deals
Hotel was fantastic from the quality of the food to the helpfulness of the staff.Great value. Highly recommended.We are going back next year. Bring it on! Nothing.
Large, clean, good value hotel. We spent a couple of nights at the end of October so weather was not warm enough to use the outdoor pools but they looked good, if a bit small for the number of rooms. Good location in walking distance of Port Aventura theme park. Buffet breakfast and dinner included in price - good range of food. Live music at night, large screen TV, small games room. Restaurant a bit like a canteen when bus parties were there on first day - very noisy. Staff at reception varied from good to rather vague.
The Balcony in the Bedroom. Rudeness of Staff. Very unhealthy food served for Childrens Menu. 20 euro deposit for tv remote ?????
The hotel was fine, but we felt that the food lacked imagination.
central to enable easy access to barcelona shopping and fountains, terragona, port adventura and waterparks
The Hotel staff know our family as we have stayed there many many times in the past so it was very nice to be welcomed back by them with such courtesy. The food in the restaurant has definitely declined in terms of choice and quality.This used to be the best 4* hotel to stay in in Salou but I do not feel that this is the case anymore. Sadly I do not think that we would use the Hotel in the future.
The location to the park was nice as you are next to the Far West within Port Aventura. The resort was beautifuly decorated as a old far west town and there are many nice places, the swiming pools were nice. The hotel entrance was quite tasteful. The Opera restaurant and particularly a waitresse, was really lovely and gave an excellent service within the resort. The little shop facility is nice, and the large cafeteria has good varied food. The rooms were pretty although small. I found that the reception was very disorganised and slow, we waited there for a long time and there were only few people working there to cater at peak hours. At entry time. I walked in on the cleaner and found our bed pillows had been thrown on the floor while she was making our beds. Which I was quite disgusted to see. The rooms had no soap and you had to keep asking for supplies. The room was tiny and the wardrobe had no spece for a family for a 4 star hotel there could be more details and for the price too. The staff at the Bar lounge late in the evening were quite unfriendly and quite rushed in their service.
It was very close to the Park which was the only reason we stayed there. I felt this was not a four star hotel, at best it was three star. the dining experience in particular was more like an institution that a Four Star Hotel The furnishing in the bedroom was also very basic ie. one locker between 4 people. My children however were delighted with the experience and that was shy we stayed.
The location, style and breakfast can be considerd as average or above. The rooms were also comfortable.
It is located next to the Far West entrance.The food was quite good.The rooms were spacious and modern.As a hotel guest you have free access to the Beach Club which can be reached by taking the free bus outside the hotel.It is a fantastic place with 7 pools and a wonderful beach view.There is a cafeteria, lockers, shop and towels to be hired free of charge.Not to be missed.... You have to queue for breakfast as it is very busy.You are given a card with a specific time but no one is following this system.The dining room is extremelly noisy.I had to wait for more than half an hour to do the check out so I would advise to do it very early in the morning if one is in a hurry.The problem is that each person takes a minimum of 15mn to check in and there are no separate queues for check-in and check out.
Close proximity to theme park. Children enjoyed scrummy pancakes at breakfast.
the room only not possible to get food to eat in the cafeteria at 9.25pm after arrival
Relaxed, informal atmoshpere and helpful staff
location and convenience for the town center and airport. helpful staff.value for money and beautiful room. everything was A1.
Only stayed for one night, so not sure. Very conveniently located in the centre of Reus. Also close to a taxi rank The covers on my bed had holes. The bathroom was old, the bathtub did not drain properly
It was very spacious and comfortable.
polite staff card entrance on rooms
excellent location lack of wifi
Excellent location. Clean and comfortable. Staff helpful and friendly. Not a lot of frills but just right for us. Stayed a day longer, partly due to excellent accommodations. Would be nice to have a vending machine in the hotel.
The hotel is very well located, close to the center of town wich is very attractive. Neat and clean hotel although it isn�t new. I had a very nice stay there. Helpful staff. The Air conditioning was blowing to near the breakfast-buffet table.
good value, close to airport, interesting little city
Easy access to the theme park, Evening entertainment, no facilities for making tea/coffee in rooms, lack of english channels on tv for children.
Rooms not very clean smells in room all the time, Construction work near hotel lots of dust. Dust coming in air condition .The shows in the hotel where repeated all the time .Drinks and soft drinks were very expensive.
Ease of entry into the theme park, closeness to theme park, closeness to airport
Every member of staff that we met were extremely helpful and friendly. The location of the hotel is perfect for the park, and the grounds are lovely. Although the majority of the hotel's guests are children, the bed that we had for our 3 year old son was unsuitable, it was squeezed in next to the main bed and therefore the head of the bed couldn't meet the wall and there was no rail so my son kept falling out of it. Also, although the buffet breakfast is great, the food on offer for the evenings is overpriced. The hotel could do with a supermarket onsite or nearby.
I liked the hotel architecture, the proximity to the park, the client service desk service. The towels were changed every day and the breakfast was good. I booked a 4 bedroom room but I got a normal room stuffed with an additional double bed. The mattresses were uncomfortable and were making strange noise while changing position in the bed during sleeping. While walking bare foot throughout the room I got dirty foots and before putting shoes on I had to wipe the foots with a wet towel.
Nice building, perfect location (nowheree near the beach though) priority on the rides Not enough staff, always a long wait for service especially the reception and bar. Breakfast quite good but a bit of a bun fight. Limited menus. A good 3 star hotel in a 5 star setting
Hotel corridors & lobby very cold . No Tea & coffee or water in rooms
Portaventura park Cleaning, rooms sugestive for 3 stars not 4.
Very conveniently connected to the theme park, making multiple visits to the park each day possible. The decor of the hotel room, especially the bathroom, looked a little tired.
Location, cleanliness, friendly staff. The minibar in our rooms are empty. I kept calling the reception for more than 30 minutes to ask for drinking water, but, No body answer the call!
The location of the hotel is ideal for an overnight stay on way to or from Reus airport. Also the local bus from airport stops right outside the hotel.
Hotel was nice and clean and close to the airport. Bus stop was at the doorstep of the hotel. Together with the room rate this was the main reason to book the hotel Hotel was 'far' (45 minute walk) away from the train station.
A lovely hotel at an amazing price. A room in a 4 star hotel cost me 20 Euro's, also only 10 kilometres from Reus Airport.
very good hotel to stay one night when you go to Barcelona from Reus airport or back
The hotel rooms were very not even up to a over night stay, No food in the hotel, bar was in bad repair, bedding forget it, while at reception Russian girls, booking in and out!!!!!!!! no food outlets near by, what more can I say!!!! It would look like it has been taken over new by management!!!!! since posting on your web site
Nice modern rooms. No problem with parking. Excellent value. A bit far from reus centre. No internet access.
cleanliness no literature about the hotel, services, television/phine operation in the room. brokem television antenna, one day notowels, one day no toilet paper
At a central location, near center of Reus city, wins because of lack of other hotels! Poor rooms, very moisty, at some time I thought that the ceiling would come down on our heads!
We did not enjoy staying at this hotel at all. Thank goodness it was only for one night The staff were rude the room was horrible and the hotel was old more like a posh hostel
everything nice peaceful place with really nice staff
Location and sea
We loved the hotel, the staff and specially the animation team. The food was quite good and well presented. There are activities for everyone and it's lots of fun. Surely will come back next year. Thank you all for making our vacations much better than we expected!
I booked 3 rooms but room maid did not prepare our 3 rooms. Also we could not use Spa in the evening.
very pleasant staff really enjoyed our stay at the hotel the food wasnt great but couldnt fault anything else the pools were lovely and the rooms were great the best we have stayed in abroad. A great hotel for relaxing and for families
this hotel has really good facilities (several bars, restaurant,supermarket,spa,3 pools,parking). Quality/ price - excellent. the problems with key cards to open the room
Spacious rooms, good location. Some of the members of the staff showed incompetence. The hotel charges 5 euro per day for the safe box. The hotel does have a parking which is impossible to book in advance.
Location was perfect,quiet but close enough to restaurants and nightlife Nothing to complain about
we always book Magnolia if it's no space in Puertaventura hotel it is our 10 time stay ther.......... nothing
Location, value for money price for 4 star and facilities no coffee or tea facilities in room but suppose you don't need in Spain. And also heated pool was V cold
Fantastic rooms with internet
the breakfast was amazing!!! there was so much to choose from and all great fresh food. the buffet dinner also looked really good but we didnt get a chance to try it.the staff were friendly, they also have a spa/beauty and gym which was quite handy. the only thing i could fault them on is most of the staff spoke very little english, but we did get by fine, just was surprised in such a touristic city!
very private, very clean , good location. just a minor thing bacon egg sausage did go cold quickly in the heated container.
The hotel was very clean, modern and comfortable and had a good range of facilities.
We had a relaxing time, in a good location. The hotel is well finished with all the amenities we wanted.
A very relaxed atmosphere The dinner options are not very good
location, swimming pool was amazing and rooms were big the buffet dinner was crap.... some of the worst food i have ever tasted
Good size room for the 3 of us. No, nothing, it was a good experience.
the outdoor swimming pool, the ping pong table, the billiard and the size of the room. Staff at the restaurant and the lady at the bar were very nice. The rooms are very basic and were not well cleaned when we arrived, and when we made our booking we asked a few things that obviously they never read or did not take into consideration. Some staff were really not nice and that's a pity because most of them were nice and it puts the overall evaluation down. I also didn't like the fact that there is a minibar but you need to pay to just use it. I had no idea and i brought medicines with me that should be placed in the fridge and i found it really unfair. The turkish bath was not working on the first day.
friendly and helpful staff ;location to theme park; mini disco for kids in evening the pool outside was too cold
Good position for Portaventura and the beach/restaurants in Salou. Lots of shops nearby
It was clean and we was always able to get sun beds,but some needed repairing. No
Life guard around the pool at all times when people were swimming. Ask reception for anything they were always eager to help. Have now stayed at this hotel 3 times in the last 5years and probably will again in the future. Entertainment every evening if you stayed in that night and always a good selection of food.
large spacious rooms, good variety of food at meal times. We arrived about midnight at the hotel and found that a lovely cold buffet and water was laid out in the dining room for us - most appreciated after a long day. there was not enough coffee dispensers in the dining room and this resulted in long queues for coffee etc.
Breakfast is ok. Food at dinner time is terrible.
Great hotel near to facilitiies food great had a lovely stay till we were checking out We were treated terribly at checkout by the reception staff and manager. Our visa had authorsied with our own bank when they put the payment through but was coming up declined on their end. They would not accept this and wanted us to pay twice and would not let us go. We missed our taxi for te airport. The payment gave us problems as we had only 100 euro on us and no pin for the card. We pleaded with them to let us go. The manager said that we would have to call family to get the money to go. We eventually promised to send te money by credit transfer when we got back to Ireland. Our bank has given us an authorisation number for the transaction. We were very upset when we left the hotel. They took copies of our passports. We will nopt be going back there
The hotel is very close to the beach, nice refurbished swimming pool and the food is very good. During our stay they didn't serve scrambled eggs for breakfast, fried eggs instead.
great location, near the beach and city centre, fontains show, easy to get to bus station, you don't need to take a taxi from salou bus station, it's in about 10 min walking from hotel. room was spacy with a big balcony. visit restaurant Arena -located in the hotel building- one of the best in salou check out at 10 a.m.
proximity to the ocean, and the main street. I could not find anything like this.
pool was very nice. great location beside the beach. rooms serviced very well daily and great pool supervision and kids activities. there were no english speaking kids channels on the tv which is important for those few minutes in the morning and when trying to get ready to go out in the evening.
i really liked the hotel because it was infront of the beach. well,the beds they were uncuftable my children could not sleep.
Facilities / Room / Location.
I liked the fact that it was across the road from the beach, had a great breakfast buffet and catered very well for the children. It was nice that a child discount was applied if children under 11 shared a room with an adult. I thought it would have wi-fi in the rooms and not just restricted to the lobby area. It was also a little basic for a 4 star hotel.
The staff were very nice, polite and informative.
Service, location of the hotel - close to shore
Hotel was very clean and rooms were spacious. Excellant comunications with hotel and staff were friendly and polite.
The pool is nice and jacuzzi is an added feature nicely placed where everyone can access it. Bar prices reasonable. Close to centre and beach. Beds are very firm and can leave you feeling stiff in the morning if you suffer back problem.
I like the room, the services, the food ,the location near to the centre of salou,near to he beach,near to the port aventura park, tvery clean
Good value for money, convenient location, clean comfortable rooms. Dinner food, staff and room was poor and unenjoyable
Central location to all restaurants and beach, rooms spotless on a daily basis, breakfast fresh and tasty
Enjoyed the relaxing by the pool, and the restaurant food was good. Soft drinks quite expensive - 4.80 euros for two bottles of coca cola. Quite steep really.
The general areas, pool,reception etc are excellent. The food is very good both for breakfast and evening meals with a very good selection at reasonable cost. The hidden extra charges: 25 euro a week to use the bedroom fridge, 17 per week to use the small hotel safe and even a charge for a second key notwithstanding that the booking was for two persons. This was not refunded on check out. The check out time of 10am is ridiculously early although they do supply a room to hold bags. In room 327 there was no lock on the safe so it could not be used even if we were prepared to pay 17 euro. The price of the internet is crazy at about 6 euro per hour. In a four star hotel all these charges should be included. The general hotel is excellent but bedrooms are maximum three star. These hidden charges make you feel ripped of-even a three star would not have such high charges. Dont let this put you off. It i
The hotel was in the centre of everything that salou has to offer. Was very clean. Extremely small balcony in our corner room. More importantly however poolside very cramped because numerous tables and chairs set up which were not used by guests at all but restricted the area for sun loungers.
One can find different activities in the hotel it self Yes, It was a little bit noisy and makes it difficult to sleep in the morning after 7:00 AM
location staff in the restaurant were not very understanding. food is cleared away before guests are finished. parking
Very central. Very clean. I went with my boyfriend but certainly recommend for families as there is a lot of activities in the hotel alone for children and very safe. Food was awful but I suppose you get what you pay for.
i liked everything about it the only thing maybe was one of the staff when checkin in
the swimming pool was good and it was close to beach area and close to portaventura. the food in buffet was often cold and not very nice. the hotel catered mainly to spanish guesta and this was reflected in food nand nighly entertainment
Staff poor English
location (7 minutes walk to Danny Boy), price no irons available (we bought one travel-little-iron for 10 euro at the hotel shop), pay for a safe-box (3,5 euro per day), in the evening meal there are no free drinks - no water no coffee from machines - go and pay it in the bar. but anyway it is quite good hotel, nothing awful
I felt the hotel was very close by all amenities and very clean and tidy Na
Large bright airy room overlooking pool
I liked nothing about Hotel Jamie i, the reception staff were rude and food was sub standard See above
Value for money. Clean rooms. Lots of food Lots of food but quality was average
It was central The food
Rooms, food, comfort. Wonderful location - the sea is near, clubs too, but it is not noisy. It is not enough sockets in hotel rooms. Especially when there are two people living in it
I like the location , food and comfort. I dont`t like TV channel`s because they have only 15 channel`s booring.
the food was very good and had a good range to choose from . the hotel was loud as the walls seem to be very thin and very loud from the street.
fine hotel for that sum of money, but they don't wash dish, so it was really dirty.
Very close to beach, excellent choice of food in buffet breakfast and dinner, comfortable new building, good value for money You need good ear plugs for the stay - very noisy outside with programme in other hotel terrasses going on late and noisy young people out right through the night. Also walls between rooms are very thin.
The pool was not too busy, always sun loungers available. Clean rooms. Close to 2x beaches. Close to bus stop. Supermarket on the corner. A good hotel to stay in for a week or less but not for any longer. Close to airport. It wasn't very clear how to get drinks at dinner. We were surprised to be locked out of our room before checking out.
Location: nice beach is not far from the hotel, the bus stop is near, the food is ok (breakfast and dinner), Salou center is in 10-min walk distance There was a smoking smell in our room, the new towels smelled not nice; only one available outlet was found in the bathroom (another one is for TV). Rooms are old. Very noisy - from neighbours (tiny walls) and from the street. None of hot beverages (tea/coffee) are served at dinner
quality and selction of food
The last day was a bit of a let down. I learnt from our trip to the hotel that there was no standard way of getting to the hotel (bus, taxi etc) We have 4 children so we needed to get a cab for 6. We got caught during the week in having to get 2 taxis to Salou. So, on the morning of our departure i went to reception (informed them of our previous experience regarding 2 taxis) and asked to book a people carrier cab for 6 people to the airport for 2 hours time. I was told that i didn't need to book in advance because there would be lots of taxis available and they use a different company for airport transfers than they do for trips to Salou. So you can imagine my frustration when i went to the desk 2 hours later to be told that there were no 6 people vehicles available for at least an hour. Ultimately i had to pay for 2 taxis (again) which cost me almost 60 euros.. It was disappointing considering i brought it to the staffs attention in advance and also considering everything else was spot on.
The resteraunt selection was poor & a large cue for main resteraunt
Location of the Hotel, big swimpool, breakfast small room
Its proximity to Port Avantura Park
visited the Aventura park the quality of the matrasses/bed was not 4* worthy. elevators slow and long waiting time to get elevator