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location the way they deal with custmers when check in , its baaaaaaaaaaaaad u have to pay first full amount then u get ur key , is it 5 or7 star ??????????
large rooms, clean and good service
it's one of the famous hotels in Riyadh, with good shopping mall, and the restaurant is great (entercote) the staff, not helping at all. the receptionist keep asking for silly things till the manager came and helped. although the safety box in this 5 stars hotel wasn't working. and took more an hour to find out who is going to fix it. and then it took another 30 mins to fix it. and after that the technician said i can't fix this part i need the duty manager to attend :s .... really disappointed.
High life standard and quiet sleeping . Room services and cleaning shouldn’t done during the guest sleeping .
When I booked my room I mentioned that I was coming for my honeymoon and they didnt decorate the room till I came. They requested that I vacat the room for an hour so they can decorate it. Their romantic decoration wasn't very good.
The room in the hotel is an excellent room with a lot of accessories and automated which make your staying comfortable and relax. the hotel is located in a very busy area which case you stress to reach to the hotel from the traffic.
The service Internet connection is expensive.
I liked the atmosphere also the luxury . -I could hear the other room flush the toilet.walls are paper thing .- It took 20 min to get my car.-too expensive for poor service.
It was an excellent hospitality from day one to last day,very cooperate managment , flexible and doing there best to serve the customer in the fancy way . I realy highly recommend this luxury hotel to every body
good service, fast check in, fast check out.