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Plenty of sun loungers, very relaxing Bar staff friendly but the service was appalling. We got our meal (poolside) and waited another 10 minutes for our drinks. Had to ask 3 times for drinks that were ordered!! Got the wrong change back twice.
Relaxing and lovely layout & not too big. Soa facilities un-surpased by anywhere in the world. Hotel staff great & very hardworking. All was great
The hotel and the pool areas were clean and well laid out.Staff were friendly and efficient. On arrival we were sent to your sister hotel near Puerto Rico on promotion without informing us of its location.The gentleman behind the desk gave us the wrong impression of the hotels location.On our return we were sent to the garden suites and not in the main hotel as we were led to believe from the brochures.No apology was made for the error.
Staff and rooms where great,food not the best. Spa is great but very busy. Food was average.
Good for family with kids and close to the beaches. Half board was included in our plan. Nothing to need to say.
Rigtigt dejligt hotel, pragtfuld have, pool område, dejlig morgenbuffet.
lækkert poolområde, venligt personale bedre og blødere senge
Rengøring super.Beliggenhed super. Have - og poolområde super. Den 5. stjerne får vi ikke øje på - men måske er der værelser af forskellig kategori stjerner indenfor hotellets overkategori?Mht morgenmadsbuffeten er det ærgerligt, at nitiendele af personalet først møder en halv time efter start OG at maden (pålæg og ost) bliver sat frem i uæstetiske bunker.
Fantastisk morgenmadsbuffet. Super gode forhold ved forskellige pools. Dejlig balkon med havudsigt. Ro. God service.
Flot og moderne hotel. Morgenbord helt imponerende. Fantastisk have / pool område. Flot aftenunderholdning. Der burde være mere kontinuitet i rengøring. Ikke forskellige rengøringsfolk alle dage. Forskelligt rengøringstidspunkt fra dag til dag meget irriterende !!!!! Bedre opfølgning på badeværelsets relsets "hjælpemidler".Antal håndklæder, sæbebeholdning etc.
Morgenmad buffet Der er kun internet connection i lobbyen og den virkede ikke i 3 af de 4 dage vi var der.
God og rolig atmosfære Det sorte i kopperne - hvorfor kalder I dét kaffe ?? Det har intet med kaffe at gøre!!
Hotellet er spændende indrettet med "meget for øjet". Værelserne er hyggelige. Der er velholdt og rent. Udsigt og omgivelser er spektakulært. Morgenmadsbuffeten er fantastisk! Vi blev lidt trætte af de overdådige middagsbuffetter og savnede noget mere enkelt og hyggeligt. Det levede a la carte restaurant Gaudi kun delvist op til. Der mangler noget mellem "madfabrikken" og Gaudi.
Staff were extremely friendly and helpful. Rooms were well kept and cleaned daily. The pool area was always cleaned and offered sufficient space for sunbathing. The pool could have been heated as it was too cold to use. Overall a good standard of accommodation. Axelbeach restaurant was underused and offered only a very basic menu of burgers, club sandwich and a couple of salads. Breakast was adequate with the buffet choice available. One disappointing aspect was the pool bar closing at 6pm. Given the gay clientele, more could have been done after 6pm to make the axelbeach more sociable by providing guests the opportunity to mix and get to know each other. It would have been the ideal place to meet before heading out for the night - topless barmen? DJ?
Hotellet er glimrende for par, men sikkert ikke så velegnet for børnefamilier. Morgenbuffeten er supergod, Buffeten om aftenen, som vi prøvede een gang, levede ikke helt op til hotellets øvrige standard. Lav spa og wellness-området om, så det bliver tilgængeligt for alle uden ekstraomkostninger, f.eks. 1 ugedag for hver uges ophold. Dermed vil det store dejlige område blive brugt og opfattet som en ekstra service på et hotel, som jo har 5 stjerner og ligger i den dyre ende..
var rimelig tilfreds med servicen og flinke og dygtige rengørings personaler et lille minus var de ringe engelsk kundskaber fra personalet og en rigtig dårlig morgenmad talte med rigtig mange som syntes det samme
Det har været en stor fornøjelse Kaffen bør være meget bedre. Det bør fremgå, at man betaler ekstra for faciliteter som spa og tennis, hvilket vi troede var inkluderet
arealet omkring og bade muligheder er fantastiske, personalet venlig og imødekommende,gode underholding muligheder samt mulighed for at bevare sin anonymitet. de to restauranter virker meget larmende, kan et eller andet opdeling skaber lidt mere hygge?
Room was ok Pool not heated. Brekfst very poor
It was a very enjoyable experience. We took the half-board option and it was a good decision. The food was excellent !! Breakfast was a buffet with a decent variety, no complaints there. Dinner was a set meal usually - except one night when we had a bbq :-). The rooms were clean. The staff was very very friendly and always had good suggestions for what we could do and where we could go. Bartenders were excellent. Great cocktails. We didn't really use the pool (maybe just to dip our feet in the water to cool off) but that was only because the beach was so close (yes I could literally roll out of bed and be on the beach). Location was great. Not too touristy and at the same time not too far from the center (1/2 hr walk along the beach) all in all, it was a great experience, just one negative, the bed was a little uncomfortable. Not sure if that was because our skin was sensitive from a day out in the sun.. or if the bed was just uncomfortable ! :-)
I liked the location. Near the sea and near Playa del Ingles. It's a pitty it's often too windy. You can walk to the next city via the boulevard. The reception is very helpfull and friendly. They pretend to be a four star hotel, but the facilities and interiour don''t reach the four stars. The breakfast and spa, fitness are very poor. The interior is old fashion, but clean. Most of the staff don't know how to prepair the drinks they have on the menu.
The Ocean-view room was terrific. Very nice and quiet, and by far the better of the hotels in San Augustine. It was very clean and the service was great. It was a bit far from the main part of town.
Nice clean and quiet hotel. Comfortable double room, good beds and a great view of the sea. The breakfast could do with some better presentation, a little more variety and more choice in fresh fruit.
Very comfortable hotel nothing
понравилось близкое расположение к морю и великолепный вид из окна. Отличная работа персонала в ресторане и в кафе. Наличие справочной и другой информации на русском языке.
Location of the hotel is excellent, near the sea and not too far from the services. Hotel offers basic services such as breakfast, snack bar, and the lobby bar which offers some entertainment on the evenings. We got good service much attention by the staff at the restaurant (breakfast time) probably because travelling with noisy little kids. Thanks for the staff! Pool bar Atlantico was a dissapointment, snack bar was open only a couple of hours per day and food was no good. Drink here and eat your snacks elsewhere. Service at the bar was good and friendly.++++
good location in Melonaeras, nice swimming pools, plenty of restaurants and bars, very quiet in the nighttime the minibar was not serviced, the reception never answered the phone, the hotel is not finished and the construction work is very loud in the morning, poor breakfast, no parking available at the hotel only in the area- on the street, which is very crowded. Just a few elevators and some rooms are al little bit far from the lobby. The safe in the room is charged per day - a 5* hotel should have it included. I did not like the lavaoar right next to the room entrance, so every body entering your room could see your tooth brush, shaver....right in front of the door. the first feeling entering the room is more like a locker-room than a 5* hotel room. Not all the pools are heated - we found only 2 .
This hotel is wonderful, the lovely breakfast, the sunset pool, the courtesy bus, it is difficult to find fault. Spa facilities could be improved, maybe introduce yoga classes. Hotel food could be improved
The hotel was amazing in terms of design, layout and facilities. The food was good anf the staff were perfect. You need a car to get around but I would rather have had a car and been in lovely peaceful surroundings than stuck in an awful resort.
Unbelievable hotel. Very friendly staff. Atmosphere, pools, the room, food - everything was perfect. Internet available for free (wifi to pay).
Beautiful location, perfect for a real get away from it all holiday Not particularly child friendly but that is only a minor point - if it was just myself and my husband it would be perfect for a long weekend
not much the rooms werent cleaned properly, the spa was not up to standard, the food and drinks were overpriced and the staff were unfirndly.
Very little . rooms are too small-no seating area - open wash area + wet room with clear glass window to bedroom is disastrous. The buildings are all facing south east + get no sun after early afternoon + this includes the swim pools except for the roof top which is very exposed + windy. Location means a car is essential + the hotel charges €10 per day for parking
Environment - clean air, good climate, lovely friendly staff, wonderful views from our room (11th floor), very comfortable beds, beautiful swimming pools (especially 11th floor pool), excellent buffet breakfasts. Exercise room far too hot and dim. No 'free' weights suitable for women to use. This is not a complaint, it's a fact.
Very relaxing feel to hotel Not enough staff for the hotel to run as an efficient 5 star hotel!
The peace and tranquility
The ocean and mountain view was fantastic, many pools to relax by, secluded and peaceful, very nice luxury hotel. The free beach and shopping area shuttle was a big plus. Very nice staff and service. The free beach shuttle closed too early for those who also want to eat dinner in the town but taxi's are not too expensive for local excursions.
pænt og rent overalt,smukke omgivelser også i haveanlæggene nye tæpper på gange og værelser ville gøre kæmpe underværker,lav konsekvent all inclucives, mulighed for at lave te/ kaffe
God service og god rengøring, og så var morgenmaden god Der mangler fx et køleskab på værelserne. Et meget bedre fjernsyn end det lille 12 tommer som hang højt oppe på væggen. En veksel automat, og en restaurant.
Der er 3 pools, hvilket gjorde at der var rigeligt plads til alle, både når der galdt om at få solsenge og om svømning. Man får fin valuta for pengene ved at vælge halvpension. 1.Dele af personalet i receptionen snakker meget dårligt engelsk.! 2.Tennisbanen på hotellet koster over 100kr i timen at spille på.! 3.Ingen af de 3 pools er opvarmet, selvom dette er anført på hjemmesiden.