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Plenty of sun loungers, very relaxing Bar staff friendly but the service was appalling. We got our meal (poolside) and waited another 10 minutes for our drinks. Had to ask 3 times for drinks that were ordered!! Got the wrong change back twice.
The hotel and the pool areas were clean and well laid out.Staff were friendly and efficient. On arrival we were sent to your sister hotel near Puerto Rico on promotion without informing us of its location.The gentleman behind the desk gave us the wrong impression of the hotels location.On our return we were sent to the garden suites and not in the main hotel as we were led to believe from the brochures.No apology was made for the error.
Good for family with kids and close to the beaches. Half board was included in our plan. Nothing to need to say.
Staff and rooms where great,food not the best. Spa is great but very busy. Food was average.
Relaxing and lovely layout & not too big. Soa facilities un-surpased by anywhere in the world. Hotel staff great & very hardworking. All was great
lækkert poolområde, venligt personale bedre og blødere senge
Rigtigt dejligt hotel, pragtfuld have, pool område, dejlig morgenbuffet.
Rengøring super.Beliggenhed super. Have - og poolområde super. Den 5. stjerne får vi ikke øje på - men måske er der værelser af forskellig kategori stjerner indenfor hotellets overkategori?Mht morgenmadsbuffeten er det ærgerligt, at nitiendele af personalet først møder en halv time efter start OG at maden (pålæg og ost) bliver sat frem i uæstetiske bunker.
Well trained, helpful and attentive staff, very good quisine and beach location. All drinks at dinner, including plain glass of water, were priced, even though I had halfboard.
Quiet, relaxing, excellent food, choice of indoor or terrace dining, gardens with gate to beach and long promenade Nothing - loved it all
It was very quiet at night no disturbance.entertainment was good.beside lovely blue flag beach.
lovely and quiet holiday, just what we wanted.nice hotel and friendly staff.
The wide range of food from morning to evening, the pools are great, the close wonderful beach, the Thai massage, and the most important is the big space for everybody, (lots of sunbeds, tables..) I prefer that those rare topless women stay on the beach and not on the pool, eventhough the hotel is for adults, i can see some teenagers, and it's not pretty cool if you are eating at the pool bar, only if she is a top model :) moreover, i don't know if it was only my room or all hotel rooms, but it wasn't noiseproof even at 3rd floor and all windows closed, i can still hear dishes and spoons from the restaurant terrace.
The rooms were very clean and the Manager and staff in the reaustant were excellent and the food was good. The food in the pool bar is not good, and I would not recommend this hotel for wheelchairs.
Morgenmad buffet Der er kun internet connection i lobbyen og den virkede ikke i 3 af de 4 dage vi var der.
God og rolig atmosfære Det sorte i kopperne - hvorfor kalder I dét kaffe ?? Det har intet med kaffe at gøre!!
Flot og moderne hotel. Morgenbord helt imponerende. Fantastisk have / pool område. Flot aftenunderholdning. Der burde være mere kontinuitet i rengøring. Ikke forskellige rengøringsfolk alle dage. Forskelligt rengøringstidspunkt fra dag til dag meget irriterende !!!!! Bedre opfølgning på badeværelsets relsets "hjælpemidler".Antal håndklæder, sæbebeholdning etc.
Hotellet er spændende indrettet med "meget for øjet". Værelserne er hyggelige. Der er velholdt og rent. Udsigt og omgivelser er spektakulært. Morgenmadsbuffeten er fantastisk! Vi blev lidt trætte af de overdådige middagsbuffetter og savnede noget mere enkelt og hyggeligt. Det levede a la carte restaurant Gaudi kun delvist op til. Der mangler noget mellem "madfabrikken" og Gaudi.
Fantastisk morgenmadsbuffet. Super gode forhold ved forskellige pools. Dejlig balkon med havudsigt. Ro. God service.
arealet omkring og bade muligheder er fantastiske, personalet venlig og imødekommende,gode underholding muligheder samt mulighed for at bevare sin anonymitet. de to restauranter virker meget larmende, kan et eller andet opdeling skaber lidt mere hygge?
Det har været en stor fornøjelse Kaffen bør være meget bedre. Det bør fremgå, at man betaler ekstra for faciliteter som spa og tennis, hvilket vi troede var inkluderet
var rimelig tilfreds med servicen og flinke og dygtige rengørings personaler et lille minus var de ringe engelsk kundskaber fra personalet og en rigtig dårlig morgenmad talte med rigtig mange som syntes det samme
Hotellet er glimrende for par, men sikkert ikke så velegnet for børnefamilier. Morgenbuffeten er supergod, Buffeten om aftenen, som vi prøvede een gang, levede ikke helt op til hotellets øvrige standard. Lav spa og wellness-området om, så det bliver tilgængeligt for alle uden ekstraomkostninger, f.eks. 1 ugedag for hver uges ophold. Dermed vil det store dejlige område blive brugt og opfattet som en ekstra service på et hotel, som jo har 5 stjerner og ligger i den dyre ende..
Very comfortable hotel nothing
Room was ok Pool not heated. Brekfst very poor
I liked the location. Near the sea and near Playa del Ingles. It's a pitty it's often too windy. You can walk to the next city via the boulevard. The reception is very helpfull and friendly. They pretend to be a four star hotel, but the facilities and interiour don''t reach the four stars. The breakfast and spa, fitness are very poor. The interior is old fashion, but clean. Most of the staff don't know how to prepair the drinks they have on the menu.
Nice clean and quiet hotel. Comfortable double room, good beds and a great view of the sea. The breakfast could do with some better presentation, a little more variety and more choice in fresh fruit.
It was a very enjoyable experience. We took the half-board option and it was a good decision. The food was excellent !! Breakfast was a buffet with a decent variety, no complaints there. Dinner was a set meal usually - except one night when we had a bbq :-). The rooms were clean. The staff was very very friendly and always had good suggestions for what we could do and where we could go. Bartenders were excellent. Great cocktails. We didn't really use the pool (maybe just to dip our feet in the water to cool off) but that was only because the beach was so close (yes I could literally roll out of bed and be on the beach). Location was great. Not too touristy and at the same time not too far from the center (1/2 hr walk along the beach) all in all, it was a great experience, just one negative, the bed was a little uncomfortable. Not sure if that was because our skin was sensitive from a day out in the sun.. or if the bed was just uncomfortable ! :-)
The Ocean-view room was terrific. Very nice and quiet, and by far the better of the hotels in San Augustine. It was very clean and the service was great. It was a bit far from the main part of town.
good location in Melonaeras, nice swimming pools, plenty of restaurants and bars, very quiet in the nighttime the minibar was not serviced, the reception never answered the phone, the hotel is not finished and the construction work is very loud in the morning, poor breakfast, no parking available at the hotel only in the area- on the street, which is very crowded. Just a few elevators and some rooms are al little bit far from the lobby. The safe in the room is charged per day - a 5* hotel should have it included. I did not like the lavaoar right next to the room entrance, so every body entering your room could see your tooth brush, shaver....right in front of the door. the first feeling entering the room is more like a locker-room than a 5* hotel room. Not all the pools are heated - we found only 2 .
Location of the hotel is excellent, near the sea and not too far from the services. Hotel offers basic services such as breakfast, snack bar, and the lobby bar which offers some entertainment on the evenings. We got good service much attention by the staff at the restaurant (breakfast time) probably because travelling with noisy little kids. Thanks for the staff! Pool bar Atlantico was a dissapointment, snack bar was open only a couple of hours per day and food was no good. Drink here and eat your snacks elsewhere. Service at the bar was good and friendly.++++
понравилось близкое расположение к морю и великолепный вид из окна. Отличная работа персонала в ресторане и в кафе. Наличие справочной и другой информации на русском языке.