Location, room separate from living area a huge plus. I booked over the phone directly with the hotel, what I was quoted over the phone was $100 more than what was emailed to me in my confirmation. I had to cancel, and was transferred to 3 people before I was allowed to do so. I was told there was Self-Park or Valet, upon arrival I was informed there is ONLY valet and it was $42.00. I was not informed that the hotel was under major renovations when speaking to the hotel on the phone either. "heated pool" was barely warmed up, more cold than anything. The parking felt like the biggest disappointment, especially being lied to over the phone.
Very friendly and helpful staff. The room was clean and large. The hotel location was ideal due to its proximity to different eateries and shops. I wish I had the time to enjoy a run near the waterfront which looked lovely. It was a little pricey at over $300/night, but then again it was Memorial Day weekend.
Location After realizing I left a jacket in the closet, I immediately contacted the hotel to retrieve it. Two messages were left on housekeeping voice mail. Twice I spoke to front desk and was prommised missed a call back which never came. No manager was available at any time. After a day and a half I recieved a message from housekeeping that they didn't find it. The outcome would have been different had the front desk or management given quality customer service. I am a Hilton Honors member and frequent guest.
The rooms are big, and the hotel close to a beautiful beach. The is a nice center of restaurants near the hotel The Peking in the hotel too expensive
I was told there was Self-Park or Valet, upon arrival I was informed there is ONLY valet and it was $42.00.
Breakfast, as always, was good. We were not able to enjoy happy hour as we had another commitment. Location was great. $46/day for valet parking is ridiculous. Luckily we are Hilton Honors members, because $12.95/day for internet is also ridiculous. For the price of the hotel, internet should be included, and parking reasonable.
The staff is very friendly. The hotel is very clean. The free hot breakfast was good. The location is is great.
The breakfast. Didn't like the $40 night parking fee and I thought the customer service at the front desk was terrible.
Nothing went right and it continued even after we left the hotel
Breakfast was good. Afternoon cocktails and snacks were a nice touch. Big, comfortable room. No drinking glasses in room. They charge for Wifi.
Choices to be green. Close to the convention center. Hours for the recreation area were limited.
almost everything worked out just fine for us.. long line for happy hour.