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They tried to steal my luggage when I first came in, took them over 4 hours to bring my stuff up. I said enough of this bs and went to go down myself and get all my stuff to find it hiding in a room away from everyone else while the guy at the front was telling me "it'll be there shortly were a little backed up". Then to top it all off I find $35 of charges from the hotel of stuff I never used. I've never been so disrespected by a hotel in my life. Shady workers I highly recommend you don't stay here.
They were accommodating and nice
Friendly accommodating staff. Great location, beautiful facility. The observatory level was cool, but packed, so much so we didn't stay to enjoy the view. I would recommend to a friend. Disappointed that I reserved a room with a larger bed and due to room availability we were moved to a double, which my wife and I were unable to share. We're by no means large people. It would have been nice to be able to park or rental without being charged extra, but that seems to be a norm in the city.
We enjoyed the Marriott Marquis hotel very much , but the valet only parking is a bit spends. Thank goodness there is another parking garage one block over. Y
Location No swimming pool
The value for the money is really good! It was clean, spacious, well decorated. We ensured to get two beds in the bedroom and we got them!
Everything else was great Price for parking
Hotel was clean We booked a room for two night with a king size bed upon arrival we were not told they didn't have a room for us instead sent us to a room with double beds wouldn't accommodate us claiming they had "no more rooms available "... next day had issues relocating our luggage to next room. Parking was absurd $70 dollars a night ?? Overrated
Great location great front desk people beautiful view Drink left in room from previous occupant
The room was clean, the bed was amazing, location was walking distance to all things downtown, I felt safe with my young son, easy express checkout. No room service, for the money we spent I would've liked to see a free breakfast, the cost of parking is insane (it is SF though), no pool.
Really nice lobby, rooms where clean The wifi wasn't free, they charged you to use a computer for $.40 per minute. I really needed a workstation. No hot tube or pool for $400 per night. Will not go back.
Location is excellent. Big hotel where you get lost. Looks and feel old, needs a major renovation.
The room was beautiful and the staff was exceptionally friendly. The location was convenient. We liked everything.
Really cool amenities,close to everything you need.Room service was nice and really cool views. I didn't like that after driving two hours up to SF,having reserved my room almost a week in advance they informed me my room was not ready,then couldn't give me an answer as to why or how long it would take to clean.Luckily friends who were getting married in the city had their room so we stayed there and waited almost an hour and a half until they called me to tell me it was finally ready then didn't offer much to try and make the situation better
The hotel is stunning and the staff is so nice. I loved the history and the elegance of the place. I liked everything.
Fantastic SF landmark...we never left the Hotel.
location near attraction false fire alarm at 12:30am
Location was great and staff. Bathrooms are way to small, shower did not drain properly.
The kids especially loved the indoor pool and the staff in the pool area were extremely gracious and helpful.
Decor, comfort and staff interactions. I did not sleep all night due to an event at the hotel where people were slamming doors and talking in the halls all night.
very good location and excellent pld decor Allows animals so we have dogs barking a couple of nights. Regular noice from the plumbing also disturbed us
I liked the overall appearance - the old world charm with today's amenities - great pool! the servic nothing
Location Bathrobes, slippers, and WATER included wow! Portable led lighted mirror. So convenient. Staff was really attentive to our needs and accommodating Very clean Booked a double bed superior room through AMOMA.com and they offered a king superior at the front desk. Definitely appreciated that. Spacious 2 ice vending machines on every floor Nothing.
Nice to stay in a piece of history. Very convenient location for MUNI/BART. Rooms appointments very nice, beds great. Main lobby atrium is stunning. Well-trained, personable staff. Coffee/wifi in room would be nice, but that's unfortunately the nature of the beast (Hol Inn Express does that, not most upscale). I went with two hyperactive twin boys, and though not an ideal hotel for kids in most ways, the staff was very patient and accommodating with them. I'd say I wish it were a better value, but really next to what else what available in the area it was a better bang for the buck than most.
Amazing service and experience! We we're there for our honeymoon and loved every moment. The staff went out of there way to help us.
Nice rooms. Polite staff. Nice bathrooms. Everything worked without an issue. At Reservation, called the 800 number. I was told they only had two suites available. No rooms. Two minutes later, I went on Kayak and booked two rooms with no issue. Service was in no way exceptional. It was a little irritating that bell desk couldn't get cab. Food/bar is terrible Surcharge for internet access is ludicrous
Very friendly staff, great service. The access to Equinox is fabulous! Prime, prime location--the best!! In-room dining is awful. I had breakfast twice, and was severely disappointed at the outrageous price for the poor, poor quality of every aspect of the food--coffee is burnt and thick like mud, toast burnt, side vegetables unbelievably expensive with NO quality. The fresh orange juice is good. And that's it. Otherwise, the hotel is just wonderful.
People extremely helpful room service wasn't up to par, maybe because it was Valentines weekend.
Service was excellent. Room service perfect. Bar outstanding. Concierge service spot on. Nothing
good fittings and decor
The room and hotel are beautiful. We had a beautiful view of the city and Yerba Buena Gardens. The service is impeccable. Very comfortable bed and quiet rooms.
The Palomar was clean, quiet and comfortable and in a great location. The woman working in the evening checking in guests needs more training. Either that or maybe she was having a bad night.
Front desk personnel and bell service were exceptionally helpful. Rooms were nicely appointed - largest TV I've ever had in a hotel room. Central location right at Powell St. BART Station allowed me to get there quickly from Oakland Airport.
Good arrival and wait staff were both friendly and efficient. The door man was great and the team inside were extremely helpful. I have stayed in other SF hotels in the past and Hotel Zelos is a nice addition to the city. City hotel rooms can sometimes be small but the rooms at Zelos are very spacious! I also would like to say thank you for an overall smooth and fun experience! From booking on line with Kayak to speaking directly with the hotel, to checking in & out, everyone was super friendly and consistently would go out of their way to be helpful. Mixed message on parking After speaking with associates on two separate occasions. Then the confusion in the garage, mind you I thought I lost my ticket to return however I unpacked it when I arrived back home this evening. There was a problem between the hand written sign in log from the valet and the printed report from the front desk and the hotel's portion of valet claim check system also did not work. I retrieved my vehicle because I brought the only two matching keys and I have matching handmade key chains attached. Breakfast table with two nice chairs rather than a rolling office chair. That was weird. But it was also SF PRIDE weekend so who cares!
The staff was very friendly. The driver to the airport (George in the Towncar) was very courteous. Need a coffee maker in room. Not a deal breaker though of course.
Close to everything in Union Square, clean and nice-looking inside. ...but that translates to a little over $300 a night, which isn't really worth it. Avoid it during the conventions in town.
The service at the San Francisco Palomar was excellent. The front desk staff and doormen deserve top marks. They were helpful in every circumstance from procuring a taxi to giving directions or making suggestions regarding nearby attractions and walking distances. The hotel was clean, the restaurant was superb....fantastic breakfast! And the wait staff was superior. We would stay here again in a heartbeat and look forward to that happening in the near future. Hats off to the Palomar staff!!!!!!!
Room was great. But we were placed next to the ice machine....the wall there sounded paper thin throughout the night as guest needed ice. Being stuck next to an ice machine at 2 am
Had a great time friendly staff great restaurant That nobody answered the phone at the restaurant for me to make a reservation fri night
The Palomar is in a great location, the staff is very friendly, and the rooms are nicely decorated. Beds are OK. Restaurant (Bad Habit?) onsite had a nice quality breakfast which was pretty reasonable.
The location was great and my room was quiet. There was a bit of mildew odor in the bathroom. If not for that I would have given an excellent rating, instead of good, for my stay.
Windows face directly into office building just 10ft away. People in the office can see directly into your room
The location of the hotel was excellent. There were many nice dining, shopping and entertainment options very close by. It is also very close to a BART station so getting there from the airport is very easy. San Francisco is a surprisingly easy city to drive in as well, though parking is very expensive. Though the bed was very comfortable, it was a bit squeaky. Also, being on Market street means that there is a bit of noise but it's not excessive.
Meget venlig, imoedekommende og hjaelpsom personale. Hurtig tilbagemelding/handling i f. t. smaa mangler eller oensker. Super dejligt med den miljoebevidste holdning til mange ting. Der var meget lydt, saaledes at man let kunne hoere hvad der foregik ude paa gangen og i de tilstoedende vaerelser.
The view Carpet was very dirty, stained, there was not enough space in the room and pictures online were deceiving. The air conditioning was not working including the fan, the room felt warm even when the air conditioning showed a lower temperature. Very Noisy. Staff was not helpful when asked to move to a bigger room.
Liked the decor and comfort of the room Phones are not answered in time
Very poor service. A fraudulent charge from the restaurant was added to my room charge. When I brought this to the attention of the staff, they became very accusatory and combative. Very, very disappointing!
Great centrally located property. Rooms were very zen, beds super comfy and lots of cool little details that made the stay pleasant. Staff was hit or miss. I get that they want to create a chic vibe but a smile wouldn't kill anyone. Did get the requested high floor room with some semblance of a view.... granted our flight arrived at 5pm on a holiday weekend makes sense why they couldn't accommodate that request.
Rooms have an awesome view of the city, very modern decor, and comfortable beds. I've only ever stayed here on business, but this is an impressive hotel with impressive rooms if you don't want to spend a thousand bucks a night at the Fairmont.
Being charged $60 to valet a car in unacceptable
Great location. The staff were very very friendly. The ambience was hip. The room, although had no view was very well decorated and filled to the brim with mini bar treats. The price, although not cheap, was probably one of the better in the areas for a clean non-scary establishment. I would stay here again! $63 for parking!!! Youch! That's probably standard in the city. Your $300 a night room just went up to almost $400.
I loved the staff! They were nice and very friendly! I also liked how we were able to communicate through texting and they replied very quickly. I asked for more conditioner for our stay, but we didn't get any extra. I also didn't like how there wasn't room for water or food in our fridge, but overall I loved this place! Definitely booking a room at the W in the future!
If you don't mind the shared bathrooms, The Mosser is a superb place to stay and it's right in the heart of San Francisco. Best of all, it's a great value especially for a European style hotel at a prime location! Very friendly staff and we felt very comfortable during our 5-night stay.
The location was the only thing great about this hotel. Having to share a bathroom and restroom with the entire floor. The bathroom on my floor didn't work so I had to use another floor. No real breakfast offered and parking rates were too much. Parked one block away for half the price.
I liked the location. I didn't like the bathroom/ shower located in the hall way that was basically too small to use. I barely fit on their bed in the original room. I upgraded to get my own bathroom and shower for $50 extra and this out me right over 4th street. Where it was so loud (even with both windows shut) and so bright from other lights (even with the blinds closed). The bed was as hard as a rock and oh yeah, let's not forget $49 a night to park your car at their hotel that you just spent $180 a night for and won't be able to sleep anyways.
Rooms are small and efficient; be prepared. Bed was comfortable. Hall bathroom was difficult to enter; the door got in the way. I remember waking up to some noise around 6am, but perhaps that's unavoidable in this location?
Overall cleanliness and facilities were good We told the concierge we were on vacation and wanted some ideas on how to spend our time in San Francisco and he told us to "go see a movie". No help at all
Location across from Marriot and a bit cheaper Tiny tiny rooms and shard showers not bad at all but shard showers
Inexpensive compared to the other options. There qas a fight for the shared bathroim in the middle of the night that woke me and it was noisy from the street outside.
The location is really nice and the cleanliness were very good. The wall is very thin. The couples' voices who were staying next door were heard till late evening.
Nice interior and nice rooms. Great coffee and free internet. I did not know that there is not a bathroom/shower in the suites, but rather down the hall. However, this isn't a big deal and I got a good value Shared toilet/shower
It feels refreshing as soon as you walk in the room. Everything is clean and the beds are amazing. The only thing I can say is wish they had a little mini fridge in the room.
Great location near Downtown BART stations and Moscone Center. The room that I had this time had the sink located outside of the bathroom, near the bed and desk.
Location Price Staff No amenities Bathroom didn't have a fan; instead, had a window that opened onto an adjacent room's bathroom window Ceiling fan was haunted
Great location, near water front, business district and tourism venues. Location was accessible via public transportation: Bart, CalTrain King At station approx mile or less away. In house Starbucks Coffee and restaurant. Utilized fitness facility, clean and mix of Dumbbells and aerobic equipment. Encountered negative experience with guests on our floor using Marijuana, hallway and elevator on or floor. It reaked of the odor during the Second day or our stay. A bit of loud partying on our floor as well. We notified the desk a few times (they offered to give us another room), but apparently they weren't able to locate the source. Disappointed that errant "Spring Breaker kids" ruined an otherwise pleasant experience. FYI we were traveling for leisure, and had our 8 he old son with us. Not the environment you'd want a child exposed to.
Staff was very friendly and accommodating, very quiet rooms and I felt very comfortable using the facilities. The beds were very comfortable and we had ample space. Great stay overall.
The staff was very accommodating for my elderly parent's needs.
Very friendly and attentive staff at all levels. They went above and beyond for some of our requests. Food at the onsite restaurant was delicious though a bit pricey. Location was a bit dirty with a lot of construction and older run down buildings around. Lots of noise from the major road behind hotel came through the closed windows as if they were open. Parking was over the top! $60/day!!
Easy walk from the Bart after coming in from SFO. No uphil climb with cases like we had when we stayed in union square. The larger room allowed us to have all 3 kids in the room so no second room. The walk to union square took less than 5 minutes and easy walk to transport to get all over the city. Would definitely stay here again. Breakfast was really expensive. Kids would never have eaten $21 worth of food. There is a Starbucks in the lobby though and lots of breakfast places enroute to union square. The crepe food truck on the corner was delicious. Only other complaint would be that the shower pressure was low when other rooms were using. Why no pressure regulators Marriott?
Good Location. Overall everything was alright. Nothing too wonderful, but nothing too critical. The lobby was fancy, but rooms werent wonderful. Not the friendliest staff. I found it strange that when I called for a bandaid, the front desk tried to sell one to me. I have been to other hotels, including Courtyard's, where they will just deliver something small like a bandaid to you if you need it. I even recall needing feminine products and they were sent to me. Considering the price of the hotel, and the parking ($59/night!), you would think a simple request like that would have been fulfilled.
The breakfast and the lobby were good The room and bathroom were not upto the mark for the price.
The staff, location and facilities. Nothing
We were a group of five girls and this hotel stay was great! Room is spacious, beds comfy. No complains. Pool is small
It was a perfect location to see the Embarcadero and the ballgame...a good center for traveling around town. It was even a short walk to China Town, No breakfast menu...just buffet in the AM...too much food, too high of a price.
The reception and lobby are very nicely decorated which makes you feel that you are in a boutique hotel and not another bland hotel chain. I liked the nice attention to detail in the room, nice photographs on the wall, design bedheads, Aveda products in the bathroom.The location is very central. They gave us a room with a view on a wall of brick and some construction rubbish lying on the floor, so that we kept the curtain closed all the time.
It's proximity to everything: shopping, restaurants, theatre, tansit systems, etc.
The room was comfortable, the staff was excellent. I relied on the staff multiple times during my stay and I have to say they were very accommodating, fast to respond which made this one of my more enjoyable business trips. I opened the window to get some fresh air but the noise of either air conditioners or a generator forced me to close it.
Close to shopping Room was dirty and very dated. The decor was tacky.
Great location Tinny rooms and tiny bathroom
The staff was incredibly nice and helpful. I also loved the location and the fact that they are extremely pet-friendly. Small rooms, but expected for a downtown SF hotel.
We loved our stay at Hotel Triton. The staff was so nice and so helpful. The atmosphere was unique which we liked. Location was great and the room was clean and comforable. We participated in the wine tasting and that was such a nice touch. We would definately stay there again.
the staff was wonderful! very friendly and helpful
The staff at The Triton is maybe the friendliest staff I've ever experienced; and I've stayed in hundreds of hotels. We were in San Francisco for a dear friend's funeral, and the second day we were there we found a very nice condolence card personally signed by the two people who run guest services. We were very touched to say the least. Some of the rooms can be small, but that's fairly common in San Francisco.
Great location; really helpful and efficient staff (knew local restaurants; efficient with parking; friendly); nice to have drinks in the lobby; our teens loved the decor.
I liked the location of the hotel. The rooms were a little small for my taste.
complimentary happy hour friendly staff great location A/C in the window
Price and central location Found it difficult to use the taps in the bath as they did not appear to be labelled as hot or cold
very central It was very loud. The room was to a little street were the garbage was storage. At 2 am came the garbage collection and make enormous noise.
nice staff no coffee maker
Excellent location. One of the cleanest hotel rooms I've ever stayed in. No frills, but you'll be comfortable and in a safe, clean, convenient location. Perfect if you don't plan on spending much time in your hotel room except to sleep.
the frendliness and helpful staff at the front desk especially giving infomation about tours to fit in with a short stay.
Location, it was clean and staff was friendly. Elevator was down for a day.
Location No air conditioning
Excellent service from staff. Especially the help I received in attempting to locate my wallet which was left in a taxi by mistake!. Rooms serviced to high standard, I cannot complain Lack of breakfast, but I guess finding somewhere to serve breakfasts would be an issue
Staff were friendly and helpful. Coffee available in lobby 24hrs. Central location. Beds comfortable - good mattress & pillows. Clean. I prefer hotels that offer fridge / coffee making facilities in the room - so would like to see the hotel offer this facility.
Simple room, with the basics and free wifi. No breakfast or fitness centre or anything. But service was great.
Location comfort and cleanliness Norhing. Everything was ok.
Very artistic. easily can see other rooms through the window.
The design of the room The staff were unprofessional at times
Best hotel I have stayed at. Great room. Nice paintings. Friendly staff. Nexst door to Irish Bank, good pub and great food. small stairs, I would take the elevator.
The second time in this hotel, friendly staff, good room and location The rooms don't have enough noise proof, it's noise in the street and internal moves.
The staff went out of their way to accommodate us and the needs of our baby. They were all consistently polite and very friendly. Cool rooms too - really interesting decor, like an art gallery No. They were amazing.
Good location, friendly staff, newly-appointed a little basic but everything I needed Noise carried through too much from adjoining rooms. Breakfast a little basic
Our hotel was in a perfect location and it suited our needs very well. We were able to enjoy the city just by walking out the front door - Chinatown's gates were about ten steps away - and it was conveniently located near public transportation, both into the city from the airport and throughout the neighborhoods. The room was small, but very comfortable, and the staff was friendly and helpful. The walls of the room were somewhat thin, but when you have courteous neighbors that isn't a problem. Also, the hotel does not have air- conditioning, but the weather cools substantially in the evenings, so with the windows open you can be very comfortable.
Room, hallways, inner yard, elevator, location. Friendly staff. Living in a painting. No.
Nice to stay in a different type of hotel. The paintings on the walls and in bedrooms were brilliant. Very arty, but classy and good. Hotel staff were very obliging to all our requests, and dealt with everything efficiently and in a friendly manner
Good staff and good Quality service A bit noise in internal movement.