The Hotel was exceptional and the rooms were clean, luxurious and new. The all inclusive food and drink was excellent . The pool areas are stunning and have different areas for familys and couples. Staff always helpfull and friendly. Best Hotel we have stayed in for a long time. Noise of planes but quality of hotel outweighs this. Paid extra for sea view but it was sea glimpse and not worth the extra money.
There are so many things I could compliment, but the one that stands out most in my mind was how welcome they made my family feel. I have two young children, and we were all made to feel at home as soon as we arrived at the resort. This is uncommon for our European holiday experiences so far but very reassuring for our future holiday plans. The greatest compliment is to say that we'll be back soon!!
the best thing in the hotel is eight swimming pools! room could be cleaner
Perfectly located: out from crowded Los Cristianos and Playa las Americas, but only a 10 min drive away (for shopaholics). Very convenient for Tenerife South airport. Classy and well decorated. Perfect outside heated swimming pool. Nice ocean views from rooms. Delicious and varied lunch and dinner buffet, with world cuisines changing every day, also offers a à-la-carte restaurant. Perfect balance of national and international guests. Could do without the swimming pool animation team activities.
Ecological sensibility, calm atmosphere, friendly and capable staff.
Very nice hotel, luxurious, comfortable, nice view, breakfast and ecxellent decoration The only negative point is the airplanes passing above, because it is very close to the airport
Rooms were great.all iclusive was good value didn,t like the tinned fruit in am.lack of some music at night disco place nearby that blared out music sorry noise on friday night
Big rooms, nice pools, excellent food, good for children, friendly staff, nice hotel design Heated pools still cold so less suitable for little children, south of tenerife is warmer but less beautifull than north, wifi free of charge but most of the time not working,
The room was always clean and the staff were so helpful.
Very nice hotel with an interesing architecture. Nice staff and good facilities. Located in a quiet location. Close to the airport wich can disturbe, our kids loved to see the planes comming in. The beach is a bit to rough.
I did not like anything about this hotel. The staff were very unprofessional and unfriendly. They spoke very poor English and gave incorrect information about the hotel to me. When I asked to speak to a manager, the receptionist sent a porter to me.
The hotel was very clean and well presented.The staff where very freindly and helpfull We had breakfast the first day we stayed. this proved to be a mistake.I have to say for a four star hotel the breakfast was very poor cold coffee,awful bacon and poor presentation with out a word of doubt the worst food we have ever had in a four star hotel anywhere in the world.
this hotel is fantastic , The hall is fabulus
its comfortable enough for the price we paid and staff were helpful and acted fast when we asked for something. the room never get sunlight so even it was warm outside, it felt really cold inside which isnt ideal apart from summer season.... they offered late check out for 25 euro but when we requested the night before our departure we were told to do so in the morning of the departure and when we did we were told our room was already booked out for someone else.
Nice, big rooms. Very clean, good value for money far away from the action, you'll need transport to go anywhere nice. And it' s directly under the in flying route for the airport (which is very nearby) so there's lots of airplanenoises
Recently refurbished throughout, very stylish but in keeping with the style of the beautiful old building. A friendly place to stay, plenty of space to relax in patio area, sitting room, bar etc. Good food menu, excellent range of local wines and choice of drinks in the bar including various tea and coffee. Highly recommended for a short break away or while on holiday from a resort area.
størrelse på værelset et 4 stjernet hotel, som burde leve op til dette. F.eks at kunne benytte safe fra check-in og ikke vente 3 dage for at få nøgle. Flere kaffekopper så man ikke behøver at drikke af skåle til morgenmad. Udskift solvogne, meget slidte og en del i stykker. Ingen dbl booking golfsimulator.
Udmærket morgenmadsbuffet. Lyse værelser med balkon.Venlige og hjælpsomme i receptionen. Betjeningen i baren ved poolen var mildest talt langsom, hvis der var mere end 4 i kø foran, enkunne man ligeså godt gå, hvis man da ikke havde en halv time. Der er Ingen airkondition på værelserne.
Der er et dejligt pool område.Og det var godt at der var underholdning hver aften. Man kunne godt bruge nye madrasser i sengene på værelset.
Placeringen er udmærket og centralt i området,tæt på strand,indkøb og shopping samt fæger til La Gomera.Har boet der 4 gange inden afrejse til La Gomera-er ikke blevet pænere. Vi var sidst 11 familiemedlemmer,maden er ikke noget særlig og fik ingen høj karakter hos nogen.
vores værelse med fantastisk udsigt kedelig morgenmad
Store lyse værelser med fantastisk panoramaudsigt over byen, havet og bjergene. Lækker morgenbuffet.
It was very fantastic stay in this hotel. The location is very good, just the sea side and not so far from the airport (10EUR by taxi). The food is very good and we can enjoy very much entertainment like a water polo in the pool, maxi-dance, tropical show and so on after dinner. Hotel organize them very well! Not at all.
Quiet location. Very good food (excellent pizza). Lack of tea making facilities in the room. Cleaning staff careless. Room with town and bay view was first given as a sea view room. No soap in the bathroom (we had to ask).
It was quiet ,relaxing and elegant.The room was large and the terrace wonderful.Will stay there again
The attentive staff,the ability to use the pools etc in the other hotels in Mare Nostrum, the proximity to the beach and many luxury shops On first arrival it is not easy to find the main entrance.
russian-speaking guest assistance service
Cozzy intimate atmosphere, perfect for honey moon as well for romance and holliday for two. Well placed near the beach yet discreet, hidden from walkers view. Original ideea to have your own room pool. Breackfast divers and gourmet. Compliments for the chefs. External window fasade should be cleaned of dust.
There was excellent apartments and exterior of the hotel. Pretty good service. Very quit and luxe hotel Waiters demonstrate that they are waiting for tips, slow service in restaurant.
hotel very stylish and relaxing, staff extremely friendly and hotel in a great location.
Good location (at the beach) and the service is very good.
Location was perfect staff excelent None
I wouldn´t recommend staying in Playa de las Americas. You can´t walk five meters in this town without being bothered by people trying to sell you something or drag you into a bar, restaurant, night club. This can get really annoying. If you decide to stay in las Americas, Catalonia Oro Negro is defenitely a great choice. The stay has been perfect. Great food, great facilities, great staff and all for a good price. Definitely recommendable. Everything was perfect.
Close to beach at an attractive price.
Monica at the front desk was wonderful. Everytime I asked for something, she was pleasant and helpful. She never ignored me. The bartender in the bar, however, wouldn't even give me butter for my croissant. The girl who cleaned my room was fabulous!! She also went above and beyond.
Cleanliness of room Only one member of staff on reception. Waited 30 minutes to check out.
The room was nice with a reasonable sized balcony. Breakfast and dinner were good, with lots of food choice The daily charge for the safety deposit box; a despoit should be enough. No free drinks at dinner, not even water, and very over priced soft drinks (the water was even more than from the venting machine in reception!). Rubbish coffee at breakfast. 2 single beds pushed together does not make the room a double. No fridge in the room
great breakfast-buffet, flash, spacious, nice pool-bar upper pool-area(the sun-deck) a bit barren
Balcony had great view of the mountains. Didn't spend much time in the actual hotel, so no other comments to make. The hotel did make an effort to keep guests entertained, which is always a good thing. I didn't like the frankly ludicrous charge to use the hotel safe, as well as the deposit which is required for air-conditioning remote control, use of the phone etc
ability to relax, be entertained, and closeness to local amenities. particular member of staff were brilliant, friendly and helpful. Rooms were cleaned daily and cannot fault this. same drinks should be available in bar as they are in restaurant, i.e. be able to buy a bottle of wine and not just by the glass. ability to have snacks during the day not just between 12 and 3pm at the bar. (seperate from restaurant availability).
Good value! Services of a 4 star hotel, good buffet, excelent services. Renewed a few years it is a nice hotel, with good animation, big swimming pool. Has a courtesy room for guests that leave after 12h take a shower! It doesn't have towels for pool/beach and it's located in the last line of hotels from the beach - almost 800m! Doesn't have internet computers!
The hotel is in a very strategic place in fact it's in the middle of las mericas. 5 min from the nearest beach,supermarkets (spars) & most importantly from down town (Main street separating the beach from hotels and restaurant). Hotel very clean & quite. The staff was very polite. The room spacious and over looking the pool (no suprises ) Restaurant: food is very good value for your money. The room: the mattres wasn't really in good shape but you get use to it all the rest of the furniture in the room are in a very good condition and clean.