Elegant Hotel. Great Location. Superb rooms and ambiance. Would stay here any time. I would not call this a complaint but for a five star hotel the front desk staff need to be better trained. While extremely polite and helpful the lack of a dedicated conceirge made it difficult to get good information on dinner reservations, accurate directions. Overall. our experience was very positive
The staff. The staff were on the most part fantastic. Absolutely lovely. ANy problems we had were more from slight misunderstandings from language but when the staff all speak three or four languages and I only have one I can hardly complain. The babysitter from an outside agency had a bad cold.
Beautiful, luxurious and charming hotel. The rooms were very spacious and facilities excellent. The location was perfect for city and beach. Minibar beer 5 EUR. Buy a beer at hotel bar 5 EUR. Order the same beer through room service it is 7 EUR + 4 EUR Room service charge. Why the beer is marked-up 2 eur plus a room service charge is beyond me.
Relaxing luxurious rooms No restaurant due to refurbishment and significant work going on outside the hotel
Great place, location wonderful. Front desk, bellmen, bartender, awesome nice, helpful people. Very kind and professional! Maid did not replenish kleenex
large room, comfortable, quiet, convenient
Lcation and ease of acces. Near the best restaurants and watering holes.
Beautiful site and charming old-style palace feel. Service and reception are rather mediocre, no English or French spoken by receptionist, no English newspaper available.
The location is beautifull in the centre at the riverside and near to the beach. The room was spacious. Because of the price of the hotel and exposure on booking.com we expected the hotel to have an indoor swimmingpool, however it was a spa whitout pool and the spa was only accesible for people above 17 years old.
Location was excellent and the staff friendly. Easy to find, 24 hour reception was handy too. Good shower pressure and constant hot water though very small. The room was extremely small and decor very dated. It was set up as a twin but should only have been for a single occupant. The shutters were in poor condition and shower curtain needed to be replaced as it was filthy. Not expensive but still over priced for the standard of room.
amazing customer service, clean and comfortable room. rancid smell from noisy road construction nearby - we were told it should be finished soon so shouldnt effect other peoples stay in the future.
A small and friendly Pension right in the heart of the Old Town in San Sebastain. Really cosy, lovely rooms with lots of character. No AC, and as its in town a little noisy at night. But, ask the staff for a fan and the temp was fine (meant you could shut the noise out at night)
Location. Very small room, three beds in a row. Requires redecoration. Too expensive for this level of hotel.
Everything was more than expected and a great value - the location is across the street from underground parking, the major food market and mall, steps from banks, the entire old town area, and 10 minutes from the La Concha beach. Only complaint would be that the shower curtain did not contain the spray and flooded the bathroom floor even when we took care.
Excellent location, very nice and helpful staff, nice decor in the room, however the room a bit tiny The windows face a street, there is quite noisy at nights
One member of staff was exceptionally helpful and the location was perfect - on the edge of the old town and close to the beaches! The noise proofing to the communal area outside our door was almost non-existent. Fortunately for our stay there weren't any excessively noisy guests.
The hotel is in an excellent location, the staff were excellent and the room was nice. Because of the central location of the hotel, the room was a little loud (there was no AC in the room and we kept the windows open).
Central location It's located on the first floor and you need to ring a bell each time you need to enter. no breakfast on the premises, just a voucher for a continental breakfast at a nearby cafe'. Public parking under your nose but difficult to access and very expensive. no parking whatsoever on surrounding streets.
Beliggenheden er virkelig god, kun 2 min gang til stranden og ligger lige midt i den gamle bydel. Ejerne er fantastisk søde og hjælpsomme og tilgængelige, når der er behov for det uagtet tidspunktet. Værelserne er pæne og uhyre velholdte, herunder grundig rengøring hver eneste dag.
Very clean, excellent location, excellent service from the owners, wish I could speak spanish with "Joakima" to get a better flavour of the area. For the location , probably we paid this price- next door to Hotel Maria Christina! "Little and Large"? Afull size mirror on the sliding door of the wardrobe probably would have completed my expectation-just a suggestion.
the location is perfect, the room is very clean and the beds are very comfortable.
I like the following things. The location facilities, cleanliness, maitainance of facility, comfort and value for money. This pension is very well meaintained. There is nothing that I did not like about my stay in this hotel. I am absolutely pleased with my stay at this hotel.
Convenient location, helpful host, clean and updated room. The bathroom can use some shelving and an outlet for hair drying to make it a lot more user friendly
They were very friendly and hospitable in a comfortable location.
The room was very nice, modern and stylish. Very clean and comfortable. Large bathroom. Free mineral water. Staff were very friendly and helpful. The area was very noisey - partygoers out until dawn and the noisiest bin collectors ever start work at 4am. It was a festival weekend so worse than usual. Breakfast was one piece of toast,a piece of cake, one coffee and one orange juice. Whilst breakfast is not a big deal in Spain for 146 euros a night I would at least have expected to be offerred a second cup of coffee.
The staff were extremely helpful and friendly. The rooms were clean and modern. Top location and great value for money. Will go back again.
Excellent location, very helpful staff, rooms nice and clean, definitely stay at this pension again.
excellent location,rooms were clean and staff very nice very small room with just one small windown
Friendly staff. Very comfortable bed. Good water pressure and hot water!!! Perfect location. Could be noise in the morning if people arrive/leave early. Breakfast was a slice of toast.
Very good situation, price included breakfast. Unfortunately very noisy during the evening (it was in August).
The location was good and everywhere was very clean. The beds were to small and very uncomfortable. Shower unit was too small.
It was very central with lots of bars and restaurants nearby. Also very near the beach, with some good walks around. There was not parking. We had to park in one of the car parks which if you left your car there all day for the length of your stay, it turned out to be expensive.
We felt like we were walking into a spa! The lobby is very small and intimate, so we were a bit concerned about going to our room, but then we opened the door to a very spacious room with 2 balconies overlooking the Parte Vieja streets. We were thrilled! The elevator to the building was not in service; however, the hotel shares it with others in the building, so it wasn't their fault. Luckily it's on the second floor so we didn't have to carry our bags too far up the stairs!
safe , clean, helpfel na
Location, location and location! Clean and spacious room, fresh linen and cordial host made our stay wanting us to return and we will. Nothing
The most amiable owner and staff! Really friendly and welcoming, enthusiastic about their city and with mountains of information to share. They made our stay in this amazing city double as good as it would be. Also, the room and bathroom were probably the cleanest ones we've ever seen. Excellent price for this value. Great location, too. Close to everything but far from the noise, as the owner said. The fact that all their rooms are strictly non-smoking. Rather a plus for non smokers.
The rooms were exteremly spacious, clean and comfortable. There was a coffee machine in the hall. Hotel was quiet as not very large. The staff member was not often at the hotel. When arrived at 3PM she did not arrive until 4 and again upon check out at 9.30AM we had to wait for her. However she was very helpful and friendly when there.
The room was super clean with trendy decor, very comfy beds, nicely heated, and very quiet (a great night sleep). The man on duty when we arrived was really welcoming and helpful with places to eat and sightsee. Coffee machine in foyer for use anytime which we found rare in Europe. Great value accommodation.
Chic design, comfortable beds, very clean great location in heart of old city A challenge to find it, no Reception there permanantly. Had to ring the number for someone to come and let us in.
Clean room with balcony in pretty old town. Friendly and helpful staff. Free tea!
Modern, comfortable, large apartment in a beautiful old building. Wonderful decor. Great location. Very central but still quiet. Charming hosts. No lift, but it was worth climbing up the stairs to get there (and hosts insisted on carrying our bags). Reception was not always staffed, but we had a mobile number to reach them if necessary.
Staff is wonderful. Speaks fluent english and gives great advice
The pension is very well located in the old town, but not on one of the main streets where the noise at night may be a problem. The rooms are clean and modern and the owner gave us great assistanace in directing us to good local restaurants and other attractions. There was no problem in extending our stay for an additional night beyond our original booking. I would highly recommennd this pension. No
Excellent location and very clean and modern rooms.
5 minute walk from Old Town, the beach, or Gros, you choose. Fantastic Pintxos in old town, and a giant Pintxos pote in Gros on Thursdays (Pintxos crawl where a drink and a pintxo is only 2 euros - selection is not as tasty, but it's cheap and fun with tons of locals). 7-10 minute walk from train station. The staff were extremely accommodating and friendly. They stayed late for a late check in when our train didn't come in until after hours. Offered to do laundry for us during our stay. Had lots of local breakfast recommendations. Room was very clean and the bathroom was amazing (we now want a shower setup like they had). Room did not seem to have temperature control that we saw, but we went during May so the temperature was mostly nice and easily modified by opening the balcony door for a little. Would book there again next time we visit. Parking in neighborhood looked tight (but we took the train there so we never had to hunt for parking, sounds like the pension had suggestions, but probably had to pay ). Lack of individual temp control if going In a warmer month. Our room opened onto the back alley, so sometimes if we had the balcony door open we could smell cigarettes from other neighbors(But rare).