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Staff was very friendly. Room was clean and comfortable. Somebody was heavily smoking on my floor.
Very good Lobby, nice but small rooms, very good bed and bath staff. Easy to find. Prices for minibar are crazy (peanuts - 18$ !!!, small bottle of cheap shampain - 140$ !!! Rooms are smaller then on photoes (we stayed at Delux room).
Exceptional staff made this jewel shine even brighter.
The hotel overall was great, well located for tourist as most of the interesting historical sites and museums are within walking distances or public buses are available right in front of the hotel. There are many good restaurants around the vicinity of the hotel. No
This hotel ticks all the five star boxes, but what stands out are its staff. They are superb and make you feel genuinely welcome.
Excellent location, great service, new and confortable
I liked the best location and the good rate fixed for my stay period of time. Also staff was more than welcome and the hotel facilities are luxury. N/A
Lovely hotel, great location. The room was a good size and there is a good gym at the hotel. A very good breakfast buffet. I was given a 'city view' room which faces Nevsky Prospect. I asked whether the room might be noicy because of traffic but the staff confirmed it would not be. This was not the case at all, the traffic noice was very audible all through the night. If you are a light sleeper ask for a room facing the courtyard. The service attitude of some staff is not at a five-star level altough other staff members were absolutely lovely - so a bit mixed there. Another small thing to note there was no kettle & coffee in the room which I found suprising for a hotel of this standard.
Excellent location: walking distance - between 10 and 20 minutes - to most touristic attractions, and two minutes away from the Metro station. Very attentive and courteous hotel staff. Rooms are spatious, confortable and clean. Very expensive comparing to other European major destinations but not expensive comparing to similar hotels in St. Petersburg, Russia.
the location was great,the stuff were very helpfull and kind,breakfast was very good,room service was very affitionet.
Great location. Good access to bus and metro. Room was clean ans spacious. Excellent buffet breakfast. Contrairement à ce que nous avions lu dans les commentaires des voyageurs (mais peut-être est-ce parce que nous sommes hors saison), était compris dans notre formule le buffet à l'Imperial Room. Abondant, très varié, excellents produits. Very small bathroom. Seul bémol, étonnant pour un hôtel de cette catégorie : la salle de bain, proportionnellement très petite par rapport au reste de la chambre (entrée, dessing...). Difficile d'y poser une trousse de toilette et les wc sont vraiment trop proches du lavabo.
clean,friendly personal,very good location
Exceptionally good service, decor, comfort, cleanliness and efficiency. All staff friendly and helpful. Very good location. First rate hotel taxi service to and from the airport. This is probably one of the best hotels in Europe if not the world. -
location is fine - price is too high overpriced
Service is very good. The hotel is extremely beautiful and really worth to spend time there. I highly recommend this amazing hotel.
Top service, location We didn't get the room we booked. The prices were untransparent.
You feel ourself like a tsar! Great service in the hotel, very good sommelier in restaurant Taleon. Beautiful swimmingpool with great view. You feel that it cost more then you paid. nothing
Hotel staff was wery friendly and changed the booked room for a larger one without any charges. We enjoed our staying there very much. Everything was excellent.
The staff was unfailingly pleasant, friendly and helpful. The room was very comfortable and well furnished, if smaller than other hotels of a similar standard in major cities. There was no tea and coffee making facilities in the rooms.
I like it it was really good close to everything difnetly I well come back , see I'm from Emraits we do have 5 sarts & 7 starts hotel so I know what i'm saying . Nothing to say
It has an excellent service!
The staff shows absolute incompetence as far as client satisfaction is concerned
the room are to small. facilities does not match 5 star hotel.I am totaly dispointed. size of room and room facilties ver poor.No swimming pool. no coffe machin in room.
Central belikkende så man kan gå rundt og se på bymidten
Dejligt med en godt hotel så centralt beliggende hotel med gå afstand til mange sæverdigheder
Der var en god morgenmad, og personalet tøede op hen ad vejen. Hotellet har en fremragende beliggenhed. De Luxe værelset var i realiteten et værelse på 7. sal med skråvægge, hvor sengen var klemt op i et hjørne.
Room was very good,bed ! TV, and bathroom . Free mini bar each day- 2 waters- 2 juice- 1 beer - 1 can of soda. Out side appearance looks like nothing - street sign so small you will miss it, and big sign to high to see. Front doors are useless as was the door attendant. Inside you had to go up 4 steps with your luggage no ramp, yes there is a handicap lift but no one there to help. Once inside no problems with anything, it was just hard to get inside.
I liked the location. The staff were friendly. Free wifi is a bonus. The gym was not great and the hall ways tot he get to the room too dark.
The breakfast is great The room was small
Good location. Good service. Expensive.
room design was nice. you can not open the window - air con not efficient.
The hotel is very comfortable The price for the breakfest was absolutely and ridiculously expensive. Out of any proportion with any other top rate hotel.
Work of staff - they were really respective, carefull, trying to help breakfast in room - poorly served, oversaulted, wrong hot drinks
To hot in rooms. Not good aircondition.
Position..real in the centre..perfect to visit the town.
A very good localization- Perfect The breakfast is very expensive. Do not take it there
The concierge and reception desk was great, friendly, efficient, and very helpful.The location was brilliant, the bar area was the best part of the hotel and we spent many an evening there. The outdoor street cafe was brilliant. Very hard to leave the hotel. Didn't have enough umbrellas and it rained all the time. Except for the fabulous jazz bar, waitresses were awful which was par for the course in St. Petersburg. The gym was mediocre and filled with drunken day pass users of dubious connections. Appalling for a 5 star hotel, i felt I had stumbled into a brothel.
room and service were very good. the concierge-marie and anna were very helpful to us,
Location, facilities, cleanliness, service. Did place twin beds together, rather than separated, but I didn't complain. Electronics a bit dated, and view of court yard mediocre.
Location is superb; staff are 5 star; lovely rooms. Particularly liked the cigar bar. When we mentioned that it was my birthday the piano struck up and staff marched to the table with a cake lit up. Very nice touch. We weren't told in advance that one side of the hotel is under renovation and thus covered in plastic and scaffolding thus no view. Hotel arranged for us to change rooms but we had to stand on a table on the balcony to see the square outside.
Strongly recommended! - Your credit card is used as its own without warning! Price does not match the quality! Olga Strongly recommended! - Your credit card is used as its own without warning! Price does not match the quality! Olga Moscow
the position, Europe bar and live jazz music, concierge Our classic room had courtyard view, maybe kind of expensive compared to Kempinsky in Moscow where we had just spent five unforgettable days. Also no acceptable spa for a five star hotel. All in all pleasant, but it may leave you disappointed because it's too big (groups oriented, though luxury) and sometimes lacks "personality".
Friendly staff and excellent location. Safe and pleasant
Excellent Service It was a good tip not to book a room overlooking the inner court. The rooms with outside windows are much better due to the view. Excellent location near the Museum of Russian Art.
Our business guests and we appreciated very much the restaurant and service. Thank you very much! Very poor possibilities for parking the car. Even for short stop I had to use parking place in the Vosstanija square and this was also a problem because it was overfilled.
The hotel's location is excellent. There are many activities near.And also it's not too far from metro (5 minutes on foot).
The location and price of the hotel room itself. Very nice staff. There was a charge for fresh towels and I had to request a change of towels. Room service was over-priced. No elevators, and the stairs were extremely steep.
The hotel has ideal location, close to the metro station, and within the 20 minutes walking distance to the city centre. The room was superb, spacious, clean, with modern furniture and roof windows.The breakfast was adequate. There is a free wifi avaliable in the rooms. Overall, this hotel is perfect and I can not say anything negative about it. None
very friendly good atmosphere, guest privacy
What I liked most was the staff very polite and fluent in English (not so common in Russia), the good breakfast and the resturant, modern and plenty of light and renovated bathrooms. Often the water of the shower was not hot at the beginning (crucial especially in winter) and a not pleasent smell was persistent in the bathroom, also water in the toilet was browny/rusty. No elevator.
Good location, clean rooms, free wifi. Weak breakfast, we have missed vegetables, maybe more options of food.
The hotel staff was very friendly and answering my tourists questions. One of then even spoke fair spanish. I did not like that it does not have a lift or maybe I did not see it.
It was really central to some of the best parts of the city. The staff were helpful and their language skills are diverse. The restaurant in the same complex was great too. I would have liked tea and Coffee making facilities in the room.