fantastisk beliggenhed med udsigt over havet, men synd at man på sådan etluksus hotel ikke har lyst til at benytte restauranten. Meden er ganske enkelt meget kedelig. a'la'carte restauranten kunne trænge til et løft,
Godt hotel med professionelt personale. God komfort med en række services. Og så ligger det perfekt med 360 graders udsigt over Atlanterhavet. Det var ret irriterende, at der ikke var mulighed for at kunne lave en kop kaffe på værelset. Det er første gang, jeg har prøvet det.
Hotellet og dets mange faciliteter og service levede fuldt ud op til forventningerne og ikke mindst et fordelagtigt pristilbud.
The rooms are good sized, clean (no cockroaches) and everything you need for a stay are there (including complete kitchenary) No heating or ventilators, so it can become very hot in the apartment. Also the beds are very hot because of a plastic cover around the mattress.
Staff was very correct and helpfull. Ideal location. Excellent price/quality ratio ! Parking the car in the city of Puerto de la Cruz is a problem. The hotel has a limited number of parking places.
Et roligt beliggende hotel, dejlig have, der bar præg af afslappethed. Underholdning og dans hver aften, afslappet atmosfære i restauranten med en god og spændende bufffet hver aften - mulighed for tennis og andre spil, fin internetadgang og god betjening i forhold til biludlejning. Nej.
God beliggenhed, udmærket hotel med venlig reception. Dejlig have og pool var i god stand. Værelserne var store og altanen et plus. De første 6 dage forløb helt perfekt undtagen den sidste nat hvor jeg og min kæreste til stor forskrækkelse og chock opdagede at der var blod på vores lagener..og det var ikke vore eget. Vi gjorde receptionen opmærksom på dette og fik en undskyldning. Hårtørrer på værelse, eller i det mindste mulighed for at låne en. Man går ud fra, som gæst at der er mulighed for at låne en hårtørrer, men det har de ikke. Og man skal selv vaske op, dvs. man bliver nød til at købe rengøringsprodukter som man alligevel kun bruger et par dage...det ville være rart hvis Bookings understregede dette så man er bedre forberedt.
pool, free wi-fi internet in lobby food too pricy for the quality, but hotel too far from restaurants to go elsewhere to eat easily. no internet in rooms
Perfect location for a holiday. The food and the services of the hotel are worth the four star. The hotel has an own botanical garden and hourly free transfer to the beach.
The breakfast and dinner buffet had a very good choice. The hotel is not easy to find .you will need a car as there are no other shops or bars within walking distance
the Spa too many kids, if you want to relax it´s difficult some times
Staff is frendly Repas dans l`htel n`etait pas satisfait - le petit-dejeuner assez bon mais le diner - pas du choix des salads fresh, plus avec le mayonnaise...Staff de la reception ne parle pas bien ni anglais ni francais ( 2-3 phrases).. Room cleaning was very bad (surtout dans le bathroom)
Nice pool, room with terrace and view to Teide vulcan, bus to city centre, meal, friendly staff in restaurant The barmen in the bar, who spoke only Portugease and made any efforts to understand my order. We visited the bar once and get enough.
nice clean hotel with good facilities. Food is very good.
Worst attitude of hotel staff and hotel management we have ever seen! Started with the hotel reception being almost a floor up with stairs with no one to help you carry luagage and they call themself 4 start hotel. Then the room was suppose to be for 4 people, but we found a twin room to which they have staffed a convertable uncomfortable bed and a baby cot - leaving no room to move or to put luagage in the room. Instead of quickly changing the room set up or replacing a room - they have told us that if we want a bigger room we would have to pay 'only' 50% more than the booking rate.... We left the hotel!!! Don't get close!
A lot of thing to do (swimming pool, minigolf, beauty garden, table tennis, pool bar) Good breakfast and dinner. Peaceful location. Very clean hotel, so cleaners work very well every day. Thank you.
Location and breakfast and dinner buffet Drinks were not included in the half-board price and we were forced to pay the exorbitant hotel prices to have something to drink with our dinner
All was ok, the service was good and was pleased we chose this hotel, I thought the food would be more Spanish-like however I liked the choice of dishes that we had everyday.
It is located at the central of Puerto de la Cruz, walking distance to old-city, hotel it self is situated right at the sea side, which give you a wonderful view from room It is really old hotel, even it has 4* you cannot really find them there... I would rather consider it as a budget accommodation.
In my room I missed a Mini bar an free WiFi connection
Jeg syntes at hotel monopol er et utroligt hyggeligt og charmerende hotel, med en fantastisk beliggenhed. nej et utroligt hyggeligt hotel, der bare skal opleves.
Enestående beliggenhed og atmosfære. Fine faciliteter m. pool sauna og spapool. Venlig og professionel betjening.
Et fremragende hotel, fin service, god beliggenhed glimrende for voksne menneskeralt var tilfredsstillende
friendly staff, good location, big living room, parking
The building is very well situated, walking distance to the beach and shops. Customer service is excellent, they are friendly, diligent and reliable. If i go back to Puerto la Cruz for sure i will stay at this hotel again.
Strong management. Excellent position in resort. Large apartments. Only noise from Disco
The Apartamentos Alta is a excellent place to stay and it is near to all the commadities, very friendly ambience and friendly staffs ,and it is situated in a good location in puerto de la cruz, and it is true to be too good it is just near by the beach ,, will recommend this place for al who are looking for cheap and the best of the best to stay in puerto de la cruz.
Fantastic location, very spacious apartments
Very Central Very noisy
The fact that we only stayed one night. We believed it was inexpensive when we booked but later discovered it was at the higher end price of budget accommodation in the area. It was cheap and it felt cheap, the room was basic but clean, the public areas less so. The receptionist acted like we should be grateful to stay there.
Good location near Martianez, really big room Bit noisy, limited parking place
peace and quite
Very friendly Staff - Very good Room
Although in a quiet part of the island, and needing a car if you are independent. (There is a free bus to Puerto de la Cruz). It was very accesible to all parts of the island. Hotel was good in all aspects although the food at dinner could have been hotter. All in all a good value for money Parking is a problem as there is no hotel car park but successfully found spaces free every day around the streets of the hotel.
The reception staff, the pools, quiet location, excellent free bus service into Puerto de la Cruz. The lack of a decent waiter service restaurant; totally over-run by Germans; poor, unhelpful to English, tour booking service.
The food, and the heated pool.
View, peace and quiet, availability of sun-beds. Lack of nearby facilities, shops, restaurants etc
Convenience for the purpose of our visit - daughter's wedding. Lots of space in our suite, excellent buffet breakfast, good bar and snacks service and the spa services we used were also very good. Full kitchen facilities if you wanted to self cater. Towels provided for the pool area. Finding a parking space can be tricky but we didn't enquire about using the hotel's undercover car park, as we did not know it was there until towards the end of our stay. Some of the sea view rooms are on the mountain side of the hotel with a view of the sea to one side and mountains to the other side, so do not overlook the swimming pool area. It would not have been an issue if we had booked the mountain view rooms. Double beds are 2 singles pushed together.
Big and complete room, beautifull view, swimming pool and the very usefull shuttle service to Puerto de La Cruz. The restaurants services: twice they brought me dishes different from what I ordered (at the swimming pool restaurant), once they did not bring our drinks (at the dinner restaurant) and at the bar our order was complitely ignored!
Staff is speaking french (doesn't help to have clear explainations on issues we had) - relatively quiet - close to highway : easy to drive from there to the main touristic and natural areas. We definitely not recommend this pretentious hotel Price we paid, 65 Eur/night, too much for Canary and for 2 star service and confort. Instead of room with view of the moutain, without explaination they gave us first a "bungalow" on floor -3 with view of another bugalow; it was stinking humidity and we asked immediately to change. They gave us another bungalow on floor -1 "as a favor" , this one with view of the sea. The tinty bathroom was stinking humidity and we never succeeded to have dry towel. Mattress is similar to what you can have in holiday camp. Plastic furniture on balcony used to be blank. Breakfast is very average (7 Eur/person) : the only one on the island without fresh fruit juice or at least bottles of juice. Dinner's worst ! Paying was a problem : no credit card receipt.
This is my third time staying at the Turquesa its very comfortable clean and nice staff , myself and my wife would certainly go back again. my self and my wife would certainly appreciate a facility for making a cup of tea in our room ,we had the use of the fridge which was of great benefit.
Nice location near the beach and the bus station. If you don't participate the evening programs you might suffer the "noise" that came from the "Ball room". It stops at 11 o'clock, so not a big deal. :)
a well designed and spacious hotel with what appeared to be a an excellent outdoor pool. staff not very welcoming; noisy especially in rooms above entertainment area;appalling wines in restaurant; lack of adequate car parking; service at breakfast almost non existent (guests had to lay their own tables and forage for cutlery etc.) the indoor pool was free to use but only if you bought a swimming cap! For an odd visit this was an unreasonable levy.
quiet, clean value for money No fresh fruit salat and few fresh vegetables
Cleanliness, quite and calm atmosphere, very close to the beach.
very good selection of breakfast and nice big pool
surrounding facilities no
facilities for disabled limited use of indoor swimming pool
well organised. Courteous. Friendly, family atmosphere Rather noisy at night in spite of notices in rooms about respecting other peoples right to a quiet night!
Comfortable room, spectacular view from balcony, close to bus station and city center, free wi-fi in hall, reasonable price At least 15 min walking to the beach, no internet in the rooms
The personell of the hotel could not speak English or any other foreign language (French, German, Italian) and it was difficult to communicate. While we had reserved a double bed room they offered us a twin bed room and while we repeatedly asked if we could get a double room, if one were available, they simply ignored us.
very helpful staff, good food, gym, wi-fi..... excellent!
Great location, close to bus station, El Charco Plaza, shopping, restaurants, and beach, all within short walk. Friendly, helpful, accomodating staff. Iplan to return there next year. I did find it to be noisier than I would have liked but feel this is due to the type of construction and that it is open air and not unusual for Spain. The noise level decreased after 11pm and I always got a good nights sleep.
The location was the biggest advantage of this hotel. The room we had opened straight onto an atrium as did most of the rooms. The noise at night was terrible. The food was very limited and the swimming pool was not much bigger than my bath tub......Whoever took the photos for the website is a genius.....the pool looks lovely on the site.
It was very close to all amenities and very clean and friendly. No air conditioning so very very hot and with the window open it was very noisy through the night
Nice personnel, good situation
Except one recepciontist, the hotel staff is very kind and helpful, the location is good, but hard to park in the nearby. One of the recepcionist did not speak English at all, he could not use the credit card system, the cash withdrawal from credit card was a lot of money...
The View. It was about 10 minutes walk from a free car park. And you can't even pull-up outside to leave your cases... and my room never got any sun.
This is the third time we have stayed and the staff do not treat us as strangers. Excellent service.
The breakfast provided was very varied. The lady in the beauty salon downstairs by the pool area did fantastic massages. Central location. Though a great selection was provided for breakfast sometimes the hot food was not that hot.
We had a room on the 10th floor overlooking the Lido complex- woh, in the daytime but obviously noisier in the late evenings until the music died down along the promenade restaurants. Great room for the prce we paid for B and B though the breakfast was very average.. The beds were very uncomfortable and we both woke up each morning with backache. They also sounded like they were covered in plastic as they made an awful noise every time you moved. We did swim in the pool on both the afternoons we were there but the water was pretty chilly - it said it was 23 degrees. I can see why few people were using it!
good location, lovely sea view from my room, the swimming pool was a nice touch No free carpark anywhere in sight, if you're planning to rent a car to get there, be warned! Also there was no fridge in the room, something I would expect in a so-called 4-star hotel. Not a 4-star standard, I'm afraid. Reception staff had poor English - it took 20 minutes to check me in!!!
The staff must try to speak english for those who dosent understand spanish
Very helpful and polite staff. Evening entertainment poor and aimed at non Brits. No parking.
Excellent location, excellent staff, face some language problem very few know working english language. Telephone charges of 3 euro for no calls.
The setting and location . The guests were allowed in dining room at dinner time in shorts
Rolig og samtidig central beliggenhed. Fremragende værelse. Rigtigt gode og hyggelige udendørs faciliteter.
Vi havde et dejligt ophold - syntes dog bedre om restauranten på Bonanza, som vi via andre gæster, fandt ud af at vi også måtte benytte At ovenstående bliver oplyst måske allerede ved bestilling - og senest ved ankomst.
botanik garden somebody stoll 100 euros from room number
Nice garden and quiet place. Friendly staff. Maybe they can buy some new babycots. The little iron beds are a little bit dangerous for a baby.
Really beautifull garden, peacefull, very big room, friendly staff at the restaurant. The comfort of the room was not 4* level but a spacious 3* (No minibar, no deskchair, old paint).
garden, staff, meal, ducks, people, swimming pool, everything sometimes was a loud music after 21.00 till 23.30, but it wasn't a problem for us
Good around package and price, room was large.
The surrounding gardens within the hotel grounds are superb. Food is plentiful-no way could you go hungry! Comfortable lounge/bar. A lot of places in the area including this hotel try to cater for disabled, however, anyone with a disability would find they are unable to access the pool which is such a shame, as it looks lovely.
Garden location. Pool and area around. Food selection. Lounge area.
Our room (1503) and bathroom were spacious, quiet, with a lovely view. The hotel is set in beautiful gardens. The dining room closed at 9.30pm which is too early for Spanish people to have dinner (I am a Spanish resident). As the hotel seems to cater for mainly German and English tourists, I suppose this early timetable suits.
Excellent position Some of the room fitting were fairly old and damaged, notably the bedside light and the bath had rust patches which had been touched up ineffectively
Nice and close to everything that the city can offer,, lack of parkingspaces. But thats a very common problem in tenerife in general.
Location Some of the staff was quite rude
The accomodation was very clean and comfortable. Good choice of food.
Breakfast was good and plentifull. The hotel consept was for 60+ and most of the guests was 70+. The Hotel had sold for some congress a garden party with pool until 02.00 and the noise of it kept all other hotel guests wakeupp until 02.00
The hotel staff wasn't so nice exept the house keeper's.But the view from the balcony is beautiful. There wasn't problem with the stuff.
the staff was very friendly the food could be more children oriented
It's position in the centre of town. Spacious public areas. Nice pool etc Dining room rather cramped
The location, entertainment, pleasantness of the dining room staff, entertainments staff and cleaning staff. The food was an acceptable standard however the variety of deserts and fresh fruit was very limited. The staff at reception were not very welcoming and curt on arrival and did not display the customer service attitude that one would expect/desire
Good breakfast. Excellent situation. Very spartan furnishings. Very frugal cooking facilities and utensils : 3 forks, 3 knives, 3 spoons,...
Spacious rooms, good bathroom, good service, central location, parking facility, concert on Sunday, good price Noise at night from people leaving disco opposite (in Calle Hoya)
Situation and price. The rooms are big and Soundproofed.
very clean; close to the city centre; close to shops; staff very friendly too noisy at night, because of people on the street; a little hard to find
The room that we booked was very good, always clean. We felt there like at home. Very noisy at nights
the location of hotel is really good, for visiting the island, for having breakfast/lunch/dinner at a seaside, enjoying the drink, atmosphere of the ocean, the staff was very nice and able to help, to answer questions, the hotel staff 24 hours available, rooms very clean and cleaned every day, enough space in the room, usefull little kitchen corner (mercadona n