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Staff is speaking french (doesn't help to have clear explainations on issues we had) - relatively quiet - close to highway : easy to drive from there to the main touristic and natural areas. We definitely not recommend this pretentious hotel Price we paid, 65 Eur/night, too much for Canary and for 2 star service and confort. Instead of room with view of the moutain, without explaination they gave us first a "bungalow" on floor -3 with view of another bugalow; it was stinking humidity and we asked immediately to change. They gave us another bungalow on floor -1 "as a favor" , this one with view of the sea. The tinty bathroom was stinking humidity and we never succeeded to have dry towel. Mattress is similar to what you can have in holiday camp. Plastic furniture on balcony used to be blank. Breakfast is very average (7 Eur/person) : the only one on the island without fresh fruit juice or at least bottles of juice. Dinner's worst ! Paying was a problem : no credit card receipt.
Although in a quiet part of the island, and needing a car if you are independent. (There is a free bus to Puerto de la Cruz). It was very accesible to all parts of the island. Hotel was good in all aspects although the food at dinner could have been hotter. All in all a good value for money Parking is a problem as there is no hotel car park but successfully found spaces free every day around the streets of the hotel.
Big and complete room, beautifull view, swimming pool and the very usefull shuttle service to Puerto de La Cruz. The restaurants services: twice they brought me dishes different from what I ordered (at the swimming pool restaurant), once they did not bring our drinks (at the dinner restaurant) and at the bar our order was complitely ignored!
View, peace and quiet, availability of sun-beds. Lack of nearby facilities, shops, restaurants etc
The food, and the heated pool.
Convenience for the purpose of our visit - daughter's wedding. Lots of space in our suite, excellent buffet breakfast, good bar and snacks service and the spa services we used were also very good. Full kitchen facilities if you wanted to self cater. Towels provided for the pool area. Finding a parking space can be tricky but we didn't enquire about using the hotel's undercover car park, as we did not know it was there until towards the end of our stay. Some of the sea view rooms are on the mountain side of the hotel with a view of the sea to one side and mountains to the other side, so do not overlook the swimming pool area. It would not have been an issue if we had booked the mountain view rooms. Double beds are 2 singles pushed together.
The reception staff, the pools, quiet location, excellent free bus service into Puerto de la Cruz. The lack of a decent waiter service restaurant; totally over-run by Germans; poor, unhelpful to English, tour booking service.
fantastisk beliggenhed med udsigt over havet, men synd at man på sådan etluksus hotel ikke har lyst til at benytte restauranten. Meden er ganske enkelt meget kedelig. a'la'carte restauranten kunne trænge til et løft,
Hotellet og dets mange faciliteter og service levede fuldt ud op til forventningerne og ikke mindst et fordelagtigt pristilbud.
Godt hotel med professionelt personale. God komfort med en række services. Og så ligger det perfekt med 360 graders udsigt over Atlanterhavet. Det var ret irriterende, at der ikke var mulighed for at kunne lave en kop kaffe på værelset. Det er første gang, jeg har prøvet det.
Nice hotel, easy access from the main road. A little bit far from the sea but it is not an issue when you have a rented car. Overall, good value for the money.
Great views, very good breakfasts (don't know about any other meals), close to town centre. Very noisy room. I'd expect a 4 start hotel to be a little more cleaner (I blame the management, not the maids). If you get a room with sea view you'll probably enjoy you're stay even with the limescale in the shower and some stains on the bathroom ceiling.
Very clean, good service, good breakfast and friendly personnel.
The hotel staff wasn't so nice exept the house keeper's.But the view from the balcony is beautiful. There wasn't problem with the stuff.
the staff was very friendly the food could be more children oriented
Excellent position Some of the room fitting were fairly old and damaged, notably the bedside light and the bath had rust patches which had been touched up ineffectively
Breakfast was good and plentifull. The hotel consept was for 60+ and most of the guests was 70+. The Hotel had sold for some congress a garden party with pool until 02.00 and the noise of it kept all other hotel guests wakeupp until 02.00
The accomodation was very clean and comfortable. Good choice of food.
Nice and close to everything that the city can offer,, lack of parkingspaces. But thats a very common problem in tenerife in general.
Location Some of the staff was quite rude
The location, entertainment, pleasantness of the dining room staff, entertainments staff and cleaning staff. The food was an acceptable standard however the variety of deserts and fresh fruit was very limited. The staff at reception were not very welcoming and curt on arrival and did not display the customer service attitude that one would expect/desire
It's position in the centre of town. Spacious public areas. Nice pool etc Dining room rather cramped
The hotel is not in the city of Puerto de la Cruz but close enough to be able to visit in 5 - 10 mins by taxi. It sits on a hill and has great views and great facilities, 3 pools, area for children, but its also quiet. No
The evening staff in the reception, Isodoro and his colleague were great (friendly and helpful). Certain facilities, like the tennis court and the rackets/balls were poor and outdated. There was no gym which is strange for such a large hotel. The rest was great.
The size and the comfort of the room.
it was one of the best hotels i have ever been, the hotel stuff is so nice and helpful , so kind and lovly they need to improve their food ... its the same food every breakfast and every dinner.
The staff was helpful at all times. The buffet breakfast diversity. On the website, the hotel seems to be outside of the town in the nature. In reality it stands on a hill among a town and busy highway. We expected something else.
The rooms are big and well equipped There was no A la carte restaurant. This is a 4* hotel and to only have a buffet style restaurant is a bit poor.
Everything was just perfect,could´nt find any fault.Value for money allround
Great hotel! Very good location, super friendly and helpfull staff. Nice, big room with spacious balcony. Quite far from the beach, but ideal for travellers who want to explore the island, easy access to the highway. Some peace and quiet away from the tourist centre! Nice food with local specialties and fresh fruit and vegetables. The car park is certainly big enough, except when a wedding or other event takes place in the hotel. The walls are very thin, a baby in the room next to us kept us awake for four nights. Rooms with Teide view suffer from the noise of the highway a bit, therefore the balcony doors have to stay closed at night, there is a good airco though, so this wasn't much of an issue.
Big room, rich breakfast, nice view.
Excellent location, excellent staff, face some language problem very few know working english language. Telephone charges of 3 euro for no calls.
The View. It was about 10 minutes walk from a free car park. And you can't even pull-up outside to leave your cases... and my room never got any sun.
Very helpful and polite staff. Evening entertainment poor and aimed at non Brits. No parking.
good location, lovely sea view from my room, the swimming pool was a nice touch No free carpark anywhere in sight, if you're planning to rent a car to get there, be warned! Also there was no fridge in the room, something I would expect in a so-called 4-star hotel. Not a 4-star standard, I'm afraid. Reception staff had poor English - it took 20 minutes to check me in!!!
The staff must try to speak english for those who dosent understand spanish
The breakfast provided was very varied. The lady in the beauty salon downstairs by the pool area did fantastic massages. Central location. Though a great selection was provided for breakfast sometimes the hot food was not that hot.
The setting and location . The guests were allowed in dining room at dinner time in shorts
We had a room on the 10th floor overlooking the Lido complex- woh, in the daytime but obviously noisier in the late evenings until the music died down along the promenade restaurants. Great room for the prce we paid for B and B though the breakfast was very average.. The beds were very uncomfortable and we both woke up each morning with backache. They also sounded like they were covered in plastic as they made an awful noise every time you moved. We did swim in the pool on both the afternoons we were there but the water was pretty chilly - it said it was 23 degrees. I can see why few people were using it!
This is the third time we have stayed and the staff do not treat us as strangers. Excellent service.
In my room I missed a Mini bar an free WiFi connection
All was ok, the service was good and was pleased we chose this hotel, I thought the food would be more Spanish-like however I liked the choice of dishes that we had everyday.
It is located at the central of Puerto de la Cruz, walking distance to old-city, hotel it self is situated right at the sea side, which give you a wonderful view from room It is really old hotel, even it has 4* you cannot really find them there... I would rather consider it as a budget accommodation.
Location and breakfast and dinner buffet Drinks were not included in the half-board price and we were forced to pay the exorbitant hotel prices to have something to drink with our dinner
Rolig og samtidig central beliggenhed. Fremragende værelse. Rigtigt gode og hyggelige udendørs faciliteter.
Vi havde et dejligt ophold - syntes dog bedre om restauranten på Bonanza, som vi via andre gæster, fandt ud af at vi også måtte benytte At ovenstående bliver oplyst måske allerede ved bestilling - og senest ved ankomst.
Nice garden and quiet place. Friendly staff. Maybe they can buy some new babycots. The little iron beds are a little bit dangerous for a baby.
The surrounding gardens within the hotel grounds are superb. Food is plentiful-no way could you go hungry! Comfortable lounge/bar. A lot of places in the area including this hotel try to cater for disabled, however, anyone with a disability would find they are unable to access the pool which is such a shame, as it looks lovely.
Good around package and price, room was large.
garden, staff, meal, ducks, people, swimming pool, everything sometimes was a loud music after 21.00 till 23.30, but it wasn't a problem for us
botanik garden somebody stoll 100 euros from room number
Our room (1503) and bathroom were spacious, quiet, with a lovely view. The hotel is set in beautiful gardens. The dining room closed at 9.30pm which is too early for Spanish people to have dinner (I am a Spanish resident). As the hotel seems to cater for mainly German and English tourists, I suppose this early timetable suits.
Garden location. Pool and area around. Food selection. Lounge area.
Really beautifull garden, peacefull, very big room, friendly staff at the restaurant. The comfort of the room was not 4* level but a spacious 3* (No minibar, no deskchair, old paint).
Spacious rooms, good bathroom, good service, central location, parking facility, concert on Sunday, good price Noise at night from people leaving disco opposite (in Calle Hoya)
Good location in the town. Kindly staff, good furniture No air conditioning, extremely hot during the night
heated swimming pool they colse it at 6pm
very clean; close to the city centre; close to shops; staff very friendly too noisy at night, because of people on the street; a little hard to find
Good breakfast. Excellent situation. Very spartan furnishings. Very frugal cooking facilities and utensils : 3 forks, 3 knives, 3 spoons,...
Situation and price. The rooms are big and Soundproofed.
the location of hotel is really good, for visiting the island, for having breakfast/lunch/dinner at a seaside, enjoying the drink, atmosphere of the ocean, the staff was very nice and able to help, to answer questions, the hotel staff 24 hours available, rooms very clean and cleaned every day, enough space in the room, usefull little kitchen corner (mercadona nearby the hotel...) the first impression of entering the city of Puerto de la Cruz quite ;messy; looked like typical turistic place, full of high hotels but later on we found so many beautiful places in area and surroundings of hotel Astoria
The room that we booked was very good, always clean. We felt there like at home. Very noisy at nights