Good breakfast variety. Reliable internet. Bathroom amenities (soap etc) have improved since last year. Maintenance crew noisy in middle of the night. Wake-up call was an hour late one morning. Showers a bit leaky into the bathroom.
Excelent design, great location, friendly staff most of them. expensive eatting in the hotel, staff need to be more skillful with foreign languages. Even if 9 out of ten staff was great, friendly and polite, just the bad attitude of the tenth was enough to destroy the image of the team.
Revovation so main entracne was closed during my stay
I enjoyed staying at the hotel very much. I had problem with my key. It did not work and I had to wait for someone coming up to replace the key.
Close to airport Staff does not speak english and could not answer basic questions
Like the fact that it was close to the airport to kill my 16 layover in shanghai didn't even want to take a visit of the city because 99% percent of the Chinese does not know any English at all and very rude. Even with my hotel staff, only 1 out of the hotel crew understand english. And signage and display are all in chinese, it's not western friendly at all
Pros: This is a very nice hotel. Amongst the best I have been to anywhere in Asia, in terms of decor, service, and amenities. Free internet, and free minibar (albeit very limited). Cons: Considerably more expensive than hotels nearby with similar amenities. The in-house dining is jaw-droppingly expensive. $20 for a hamburger. $65 for the breakfast buffet. When I had a change of plans, and needed to go to Nanjing for a couple of days, they refused to allow me to alter my prepaid 10 day reservation. I was informed that I should be happy because I could leave my luggage in my room. Management has since apologized, and says that this should not have happened, and will not happen again. They offered me an upgraded room on my next visit. Conclusion: If you are on business travel, and your HR department will spring for the Kerry, go for it, you will not be disappointed. If you are traveling on your own dime, you can get a similar experience for considerably less.
Very convenient location. I wish the signage was better coming off arriving flights. We had to ask several times if this was the right way to the Hotel, especially since the walk-way towards the hotel has a different name. bad signage in area of Hotel elevator also.
Location. It's very convenient to walk to this hotel, it locates in between Terminal 1 and Terminal 2. Room is very small, staffs are not very friendly. No hot water when I took shower around 10:30 pm, no hot water in the morning either.