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We had several maintenance issue that we could not get fixed -- air conditioning, toilet, plugged drain. Staff was not responsive.
Everything except beach access Not good access to a beach directly at the resort
The water, beach, and friendliness of the staff was outstanding! We especially liked the guys in Aqua Mania who gave us the scoop on the best snorkel site (Divi Bay, with a sunken sailboat, helicopter and submarine!) We had a GREAT room with an awesome view in the newest part of the resort. Resturant choices were not great on property, and the building layout was little confusing.
location near Sunset bar friendly bartenders good drinks friendly, helpful bellmen terrible odor from sewage plant - in room and in outdoor restaurants view of sewage plant mediocre food unfriendly waitstaff
Best part was the location and I was lucky to get one of the newly renovated rooms. Shaquile customer service was excellent! Food was great at the Point and Palms Grill. Airplane feature added great excitement. Tuesday night BBQ was a lot of fun Some staff were not very friendly. There was a lot of wastage of food, and when I asked for half portions of items on the menu eg Nachos - I was told they only do full portions....even if I wanted only meat they still gave fries....too much wastage of food that can be managed by the waitress with proper training and simple questions eg do you want fries with both of your orders? etc Gym needs serious upgrades, there was no water and very poor variety of free weights...max was a 20 pound
Everything was either falling apart or under construction. The food was also not good.
Near airport Old and tired. Food was average. Beverages notch better
Rooms were spacious and clean. Water pressure was excellent for showers. Staff were very friendly. The noise from the construction in process. The closed art gallery on premises. The smoke filled casino.
Great resort, clean, comfortable and safe. First time in lower floor room was nothing special a little dated but the staff makes up for it. Friendly and welcoming. Great for the money we spent per night, didn't have a view
The staff was very friendly and helpful. Perfect location, within walking distance of several restaurants. The room we rented needs an update. New tile, new bathroom facilities. The internet worked in our room sporadically. Several guests plus ourselves had to go down to the lobby if we wanted good connection.
The Atrium was great for us as we had stayed there before. It is a relaxing way to enjoy St Martens. It is on the beach, close to the airport and is so well located that we did not need a car. We had a great view of the Bay and mountains from our room. The WiFi reception was sketchy at times. Car traffic on the main road near the Atrium has really turned into gridlock for most of the day from one end of the island to the other on the Dutch side.
Loved that it was a studio with a fully stocked kitchen. Our housekeeper was a fantastic woman who did a great job and helped direct us around the hotel when we needed something. All of the staff was accommodating and kind. Hot water was intermittent, but with the warm weather, it wasn't too big a deal.
Great view Ac didn't ever get cold, hotel smells musty, bar ran out of local beer when there were no customers
Pool restaurant On arrival no TV, no coffee maker, no towels, and an air conditioning leaking water all over the floor inside. Will never stay again or refer to anyone
Nothing The hotel is dirty, it smells of mold. I had a horrible experience.
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Location was great. Design of hotel and condition of room was good - tile floors, nice kitchen with SS appliances & marble bath. Concierge, was excellent. The resort has great potential - basically I like it and will return again. Room smelled moldy, convenience store in lower level was permanently closed, light fixture broken, bar/restaurant was closed for the slow season. Staff needs training in providing an excellent experience for guests as they seemed a little disinterested.