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We had several maintenance issue that we could not get fixed -- air conditioning, toilet, plugged drain. Staff was not responsive.
Everything except beach access Not good access to a beach directly at the resort
The water, beach, and friendliness of the staff was outstanding! We especially liked the guys in Aqua Mania who gave us the scoop on the best snorkel site (Divi Bay, with a sunken sailboat, helicopter and submarine!) We had a GREAT room with an awesome view in the newest part of the resort. Resturant choices were not great on property, and the building layout was little confusing.
Beaches Our room was far away from the beaches & nice pools - there was one smaller pool near our room but not nice compared to the others - it was a hike every day back and forth to the main areas so you had to really plan when you left the room - we tried to change our room on the 2nd day and the manager did try to help make a change but there was no availability so I give him high marks for his professionalism - very good manager - but this did not change the outcome - the room was too far away.
Rooms were spacious and clean. Water pressure was excellent for showers. Staff were very friendly. The noise from the construction in process. The closed art gallery on premises. The smoke filled casino.
Everything was either falling apart or under construction. The food was also not good.
Near airport Old and tired. Food was average. Beverages notch better
Nice place and A/C kept the room nice and cool , friendly and helpful staff. Very close to the airport. There were several bars with a large drink menu. That I had to wait till almost 8pm to check in . I arrived at 7pm and you would think the rooms would be ready to go. Secondly on Saturday night they had 2 restaurants closed for a wedding and a 3rd didn't open till 9pm.
location near Sunset bar friendly bartenders good drinks friendly, helpful bellmen terrible odor from sewage plant - in room and in outdoor restaurants view of sewage plant mediocre food unfriendly waitstaff
Best part was the location and I was lucky to get one of the newly renovated rooms. Shaquile customer service was excellent! Food was great at the Point and Palms Grill. Airplane feature added great excitement. Tuesday night BBQ was a lot of fun Some staff were not very friendly. There was a lot of wastage of food, and when I asked for half portions of items on the menu eg Nachos - I was told they only do full portions....even if I wanted only meat they still gave fries....too much wastage of food that can be managed by the waitress with proper training and simple questions eg do you want fries with both of your orders? etc Gym needs serious upgrades, there was no water and very poor variety of free weights...max was a 20 pound
The great location in Simpson Bay Beach is not directly of your balcony
Our suite was huge for the price. The furniture and kitchen were all top notch. The staff was very nice. The location was great - Buccaneer Bar and The Greenhouse were right next door, in addition to Bon Appetit and The Red Piano (which are "on campus"). Our room was on the first floor, which negated the "ocean view" (easy access to the pool mitigated this issue). If you want a view, confirm you're not on the first flood. The beach within the resort was a nice place to hang out, but the water wasn't the best (i.e., the sand/rocks underneath your feet wasn't particularly inviting).
Loved that it was a studio with a fully stocked kitchen. Our housekeeper was a fantastic woman who did a great job and helped direct us around the hotel when we needed something. All of the staff was accommodating and kind. Hot water was intermittent, but with the warm weather, it wasn't too big a deal.
Great resort, clean, comfortable and safe. First time in lower floor room was nothing special a little dated but the staff makes up for it. Friendly and welcoming. Great for the money we spent per night, didn't have a view
The staff was very friendly and helpful. Perfect location, within walking distance of several restaurants. The room we rented needs an update. New tile, new bathroom facilities. The internet worked in our room sporadically. Several guests plus ourselves had to go down to the lobby if we wanted good connection.
The Atrium was great for us as we had stayed there before. It is a relaxing way to enjoy St Martens. It is on the beach, close to the airport and is so well located that we did not need a car. We had a great view of the Bay and mountains from our room. The WiFi reception was sketchy at times. Car traffic on the main road near the Atrium has really turned into gridlock for most of the day from one end of the island to the other on the Dutch side.
No knowledgeable staff around. Old building, out of date.
Loved our room and view! Room was clean and housekeeping was very accommodating. Loved the searing plate on the cook top. Nice covered and secured parking. Pool area clean, nice and inviting. Hotel in process of major redo from new owners. Could see a visual improvement every day. Had to beg clean beach towels to the point of going to the laundry to obtain from housekeeping. Front desk staff friendly at best. Mostly just smile and say either okay, or sorry depending on situation. No fitness room, on site store or free WiFi in common areas as was advertised. Overall, great stay. obtw, the sheets suck! You may want to invest in your own when you get there unless they upgrade.