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Staff was great, Food was great too, location is great. Although I had confirmation from Booking.com the hotel could not find my reservation in there system!! Traffic can be a problem around the hotel.
The spa and health club were some of the best in the world. Had a super massage that made a new person of me. The staff were very cordial.
It was excellent. The hotel also upgraded our rooms without our asking and without extra payment. That was wonderful. The phone system did not work properly sometimes. (I could make calls with my mobile, so it was not such a big problem) And some of my colleagues had difficulty accessing the high speed internet (LAN).
Hotel is nice, but the staff, and especialy cleaning personal is for budged hotel.
Very comfortable and well organized hotel. Staff very helpfull and polite. -
Rooms were large and very comfortable. No breakfast
hotel staff has been very kindly and useful for any request
nice spacious rooms communal areas a bit faded and tatty.
It was clean, friendly and the breakfast was very good.
Location Room was not well lit
Excellent location and very good service as employees are fully dedicated to customers. The only very bad point is the breakfast : medium quality and very poor choice, not cheap (21€).
Very good staff, very clean and the central location. Breakfast was not included in the price and to have it seperately costed too much.
Comfort of bed, television and silence Price of food and no parking
The wide corridors and soundproof rooms.
I liked the location,decor,linen Poor choice of channels on tv, should have free movie channels. No tea making in the room. Ridiculous mini bar prices.
Luxurious hotel in the centre of Sofia. Excellent hotel staff. Wonderful bed. Great view. Room service rather expensive however prompt.
very comfortable hotel all the staff only too pleased to assist food in the restaurant first class
Very central location, next to the metro and the pedestrian area. No plugs near the bed to plug in cell phone.
large, clean and well-kept room - everything looks new!, great room service, great hotel restaurant on the 9th floor - great food and service! you have to wait a long time to get some hot water out of the shower; staff could be more attentive at breakfast - they do not come to you to offer drink, do not ask what you may want, you have to literaly chase them for everything, they do not offer fres juice which one would expect in a 5 star hotel in Sofia. Jaccuzi or a small pool in the wellness center would be good,
location, services and comfort; next time in Sofia we plan to stay at Arena again. no negative comments; staff friendly and cooperative, good location, very comfortable
the central position optimal for business and leisure, good hotel structure and staff.
A location is excelent, nearby the most touristic points, the hotel is quite silence, the room is espacious e the hotel offers a very good breakfast. The ar condicionare did not work properly -- 2 dias was only reasoably and one day did not work. The amenities were resctive, one soap for 2 people
Hotel staff very helpfull
The rooms are spacious and immaculate. The service is sharp and the staff is courteous. We have stayed at this hotel twice already and choose it over other cheaper options for the great service. The wake up call was on time and the cab was waiting for us in the morning as we requested. The restored piece of a Roman coliseum on the ground floor is beautiful.
I loved the room. Very nice and spacious. The bed was comfortable and the spread was nice and warm. The WiFi was good. No unexpected drops while using. I had difficulty sleeping on my last night in the hotel. I was on the second floor and was kept wide awake by the music from downstairs until 4am.
The food was excellent. The reception staff all spoke perfect English and were very helpful in arranging taxis etc. The hotel's location is also very good.
Everything top nosh!! Will definitely go back. Great for families with babies and small children!!
Friendly staff, luxury hotel, excellent breakfast, close to the center
My kids really enjoy the ground-level historical ruins - they were happy climbing up and down them. The location is quite, but very central.
Exellent location - exactly in the city center. They merged old Roman walls and modern building - it is amazing: like in museum.
Older style hotel, renovated a while ago, and pleasant. Good sized room, slightly better than average breakfast with room. Room was very clean, and the staff were excellent. Hotel is 2 blocks from central Metro station "Serdika." Hotel is close to center of town, but one block into a slightly dodgy area with a few strip clubs and gambling bars. There is a strip bar in the basement with signs in the main lobby of the hotel. It's all done rather tastefully, but may not be a place where families will be 100% happy.
position and price a couple of days we cold not get any breakfast because of too many turists
Position and breakfast I specifically asked for a quiet room and they gave us a small and noisy one . Furthermore they asked me to pay the full stay in advance
Its really wel located. The doors of the shower cabin were broken and it was really difficult to close them. Despite I was on the 6th floor I could hear the traffic noise outside. The main lift is really slow and it even blocked between 5th and 6th floor with me inside. Emergency bell did not work so I wasted 10 minutes inside the lift with no assistance. Finally, the lift suddenly started to work again.
Firendly staff, good location (near the bus and train station adn few steps from the center), clean and spacy room, winter garden!
The location was very convenient for seeing sights of Sofia, the staff friendly, breakfast very good, everything in the room worked properly to include Air Conditioner. Good Internet connection. Building has character, appears to have been built in late 1800s, remodeled twice with last one in 1998. It is close to the street car and you do hear it in the room,did not bother me that much but might a light sleeper. Does share a entrance with a strip club, but not aggressively advertised and can't imagine being a problem, except for a real prude. Bathroom while fully adequate, sort of small.
the staff, they are very helpfull and friendly.
Hotel staff is exellent. Hotel is in the center of Sofia. No
Reception staff were very helpful
Friendly receptionists. Found it very noisy at night (from the street).
Quiet and clean When we ask for taxi the receptionist don't inform (or don't know?) that in Sofia there are 2 terminals in the airport: we risk to loose our fly.
sightseeing disco ripped you off
The hotel is very charming and all in good taste and artistic. There's an excellent benefit-cost for it.
Centrally located - Very good noise insulation - Wi-Fi free of charge - Professional Staff
Exceptional choice!!!!! Nothing negative..Nothing at all..Free parking space, clean & comfort rooms, great staff, great location...I recommend it!!!!!!! Everything was Great!!! No complains what so ever.
Nice staff, wireless working perfectly, right in the centre
The location was excellent, right in the city centre. The staff were friendly, professional and helpful. Room was average size, very clean with nice bathroom and facilities. For 50 euro a night, this was excellent value and I would recommend it to anyone coming to Sofia for a short stay who needs a place to relax after a day of sightseeing.
Exceptionally helpful staff
Good location, near center of city,very cleaned,good price. The refrigator and the aircondition doesnt worked.(Room 503). Also at bathroom sometimes we had water for shower and sometimes stopped(for 5-10 seconds).
The hotel was extremely well placed for the city centre. It was comfortable enough and clean but my stay was brief. My only complaint would be that the bed was a touch small for two, though I was on my own - so not a problem for me - but it was too soft and the pillows were well past their sell-by date.
Nice room Very small hall. Small bathroom
Location Bed and shower size
Very central location, small rooms but tastefully decorated, very clean. Quiet. Staff helpful. The air conditionning was very loud (and woke us up everytime it switched on). The beds are small (160cm wide) and there are no twin beds rooms (i.e. for kids)
very central walking distance to plenty of sites/ bars/ shopping malls. Fine comfortable room. staff friendly Services :- no bar open on my particular w/end otherwise nice restaurent. Cleanlines:- carpet badly stained needs good shampoo.