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Rooms were clean and well kept. Resturant down stairs was good food was descent. I found the front desk staff rude and not that personal able. The elevator from the parking garage was broken and the stair well smelled bad.
The gym and pool facilities were excellent. Good central location. The bathroom sink was taped up, not surprisingly the tv remote was also taped up. The curtain handle was broken.
They overbooked our hotel room; unacceptable.
My room was very clean and comfortable.Staff was very polite and courteous. I went for dinner in the pub and was seated and left with a menu after 27 minutes of no one coming back got up and left. The next afternoon tried again and the service was not much better. Asked for silverware and napkins and never got silverware and had to go to bar and get cocktail napkins.
The fitness room was great and we loved breakfast was included in our stay! The room could have felt more comfortable
coffee in the lobby good breakfast 4 elevators broken eliptical in the gym
Wireless was acceptable when it worked. TV had HGTV. Air conditioner worked pretty quickly. Big shower, room for two people. Breakfast cereal included froot loops. Wireless didn't work at first. TV didn't work at first. Worked after maintenance came to look at it. Shades in room had gap for light to get through in the morning. Showerhead was very low.
Room was clean, comfortable. Breakfast buffet (included) was ample and convenient. Friendly staff. Location between downtown and Bay State Med. Ctr. served our needs, though it might not suit everyone. Easy access to I-91 and 291.
The staff at the front desk were incredibly responsive and helpful. I was at the hotel for less than 24 hours but they still made a very strong, positive impression on me.
Convenient location, free parking. No towels or shampoo left by chambermaid for two days in the row. Had to call front desk to request towels and shampoo. Complained to front desk at checkout, lady behind the counter apologized for inconvenience.
When one of my coaches got suddenly sick, the staff was so helpful in getting her her own room and when I called the desk with little to no voice the offer of tea with honey was especially sweet.
King size bed on top floor with a great view of the river. Clean bathroom, etc. The area is a little sketchy at times so I would advise travelers to be aware of their surroundings.
Nice hotel comfortable beds courteous front desk I had to pay for breakfast even though im a Hilton honors member it was very good but pricey
Felt like a 4 star hotel, beautiful lobby and rooms. Arcade was defunked and no one ever in the pool.
After all the hassle I was subjected to upon check in I was not happy with muc. The second room ceiling eas cracked and the ceiling pait was falling inoff in small chips. I was so exhausted that I didnt notice it till the next day. Requuested another room but was told thry were sold out. they emailed my recirpt upon check and much to my surprise the hotel had charged me for my stay even though it was prepaid. I filed dispute with American Express. I contacted Hilton and they are investigating it. The hotel was a C+ quality. But in springfield MA you have only have 3 options, the Marriot wich was a C and the Sheraton wich was also a C based on my prior stay. I reconnend never booking through Rent a Room Now.com. I also would not stay at the Hilton again. Its one step up from a motel 6.
The first thing believe it or not was the kindness of the staff very clean environment didn't feel rushed when leaving I don't like the window units for heating and air conditioning there noisy
The staff and facilities are great The mattress does not get enough air to be firm and the refrigerator froze my stuff
Myself and my parents made a last minute reservation here while passing through the state. The room we stayed in was so comfortable and felt like home. The breakfast the next morning was phenomenal! We had banana foster with eggs and bacon and we were each served a plate individually. It was impossible to get locked out because we didn't need pesky keys or cards! Everything was done through an electric lock pad and the password is your own phone number! So simple! The only downside to the room was the thin walls. Guests definitely need to use a hushed tone if discussing something private in one of these rooms.
My partner was having surgery across the street at Baystate Medical Center, and it was so nice to have a nice place to relax in and not worry about being too far away. It was clean and beautiful, and the staff was really wonderful. Homemade breakfast was amazing, and for folks who can't stick around for it, there's a breakfast bar set up that's better than what you'd find at many other places (including gluten free options). My room (Global Fusion) was cold; that was not a problem elsewhere in the inn, and they provided a space heater that solved the problem. Just a warning to others who may get cold that they may want to choose a different room.
The staff was Very good. The breakfast was not so great. .. very limited.
Breakfast was fantastic. Rooms very clean and comfortable. Staff was friendly and helpful. Great location: close to many restaurants and six flags. We didn't see the pool, so no comments about that. Covered parking would have been nice. Leaving my car out in the lot considering some of the people hanging out around there was a little uncomfortable. Nothing bad happened though.