Felt like a 4 star hotel, beautiful lobby and rooms. Arcade was defunked and no one ever in the pool.
Nice hotel comfortable beds courteous front desk I had to pay for breakfast even though im a Hilton honors member it was very good but pricey
The staff and facilities are great The mattress does not get enough air to be firm and the refrigerator froze my stuff
After all the hassle I was subjected to upon check in I was not happy with muc. The second room ceiling eas cracked and the ceiling pait was falling inoff in small chips. I was so exhausted that I didnt notice it till the next day. Requuested another room but was told thry were sold out. they emailed my recirpt upon check and much to my surprise the hotel had charged me for my stay even though it was prepaid. I filed dispute with American Express. I contacted Hilton and they are investigating it. The hotel was a C+ quality. But in springfield MA you have only have 3 options, the Marriot wich was a C and the Sheraton wich was also a C based on my prior stay. I reconnend never booking through Rent a Room Now.com. I also would not stay at the Hilton again. Its one step up from a motel 6.
The first thing believe it or not was the kindness of the staff very clean environment didn't feel rushed when leaving I don't like the window units for heating and air conditioning there noisy
The staff was Very good. The breakfast was not so great. .. very limited.
Breakfast was fantastic. Rooms very clean and comfortable. Staff was friendly and helpful. Great location: close to many restaurants and six flags. We didn't see the pool, so no comments about that. Covered parking would have been nice. Leaving my car out in the lot considering some of the people hanging out around there was a little uncomfortable. Nothing bad happened though.