Staff we awesome fitness center and restaurants awesome location is great room very plain and not impressed for the money Cost of room for what we got horrible view and room not very luxury seen better rooms at smaller hotels for almost half the price
The location There was not a pool. We wish it was in the description as we planned our whole afternoon around swimming.
When the hotel is packed.. the elevators break down.. searching for alternative route to the 16th! Floor.. Got stuck in the elevator with 7 others.. for about 10 min.. 1 vending machine in lobby only!?!
Very clean, nice room, nice views They failed to mention anything about breakfast at check-in and when I inquired they said I didn't add it on. In the morning we got an early wake up call we didn't ask for and never got back to sleep because the hallways were so loud. It seems the doors there automatically slam every time someone leaves and people talking in the halls can be heard perfectly. Nothing was done to try to resolve these issues when I brought them up.
Parking garage was a bit of a pain. Everything else was great.
Great location Expensive food.
-Friendly/helpful staff -Proximity to ballpark -Clean/comfortable room Parking situation was not ideal, not enough parking to accomodate guests. If it is a game day count on hunting for parking.
Nice view and good customer service Room was not thoroughly cleaned; magazines on floor behind desk and bathroom shower/tub was not clean. While showering, was very discussed to find hairs on the shower walls etc of previous occupants. Called housekeeping and they did come to clean bathroom.
The room was clean and the location was excellent. The bedding was inadequate and there was no comforter. The hotel staff couldn't figure out how to send one up to the room and lied about giving a discount for poor service.
Loved everything about the Hyatt we didn't have to leave the hotel if we didn't want to everything was already there St. Louis the city as a whole was a disappointment everything was under construction and closed
When I pay as much for a hotel room as I did at this place, I expect parking to be included, or at the very least for it to be reasonably priced. Instead, this hotel expects you to pay $26 a night for parking!! That is a rip off for a midsized Midwestern city. We ended up parking a block away in public parking and walking back to the hotel. The fact that they charge $26 a night for parking!!!!!
Double beds in hotel rooms is an outdated approach imo. Might as well have 2 queens.
Comfortable, quiet, and great location with a generous breakfast, evening 'recepti
Provided breakfast and dinner with happy hour
The staff was very friendly and efficient, delicious breakfast, beautiful hotel!
The happy hour with drinks and snacks was fabulous and helped to ease the expenditure for food! Pool was less than inviting.
Complimentary breakfast and evening happy hour. Strong chlorine odor around the pool.
I love this place. I stay here whenever visiting St Louis. Close proximity to several points of interest. Excellent breakfast and kickback.
They were very pet friendly. I had my dog with and had no issues. Flat rate 15$ a day. Beds were hard
within walking distance to numerous tourist spots downtown fairly decent free breakfast "river scene" with statues on the lobby . . gave the whole lobby the smell of chlorine; ridiculous check-in situation: VERY limited parking in front of the hotel, so you have to wait for someone to pull out before you can pull in, then go check in and THEN they give you a voucher for the parking garage that is across the street; there are 4 elevators in this hotel; but our room was only accessed by one elevator . . . with no option of taking the stairs instead.
We loved the happy hour with free drinks and snacks. The hotel and rooms were extremely clean and beautiful. This is a great location for tourists because it's literally right next to the arch, and a very short walk to anything else in the city.
530 kickback. Nothing.
Location, comfort, amenities, friendly staff Nothing
The rooms were great and the staff were extremely nice.. Had a great time!
Room was comfortable relative to other business hotels and comparable to any Hilton I have stayed at. Location was described as being within walking distance of public transportation, which is not accurate. Room service order was delivered with missing items, and I was charged for them. Despite apologies from the front desk personnel and a promise that additional charges would be removed for undelivered items, nothing was changed. I asked again at checkout, but when I got the bill on my bank card it was the same. Prices for room service were typically outrageous so that just added to the issue.
For the price you pay for a room you should be able to get free wifi, but you don’t.
Friendly and helpful staff
Very clean No free breakfast
The location is good if you need to be near the conference center. The room was very small. Our view was a brick building. We didn't have enough towels. The front desk staff was indifferent about our requests. Parking is pricey. The restaurant was awful.
The staff was incredibly nice!!! I can not thank them enough for their kindness & help! Room was very clean n nice. Felt secured with the elevator being one that u have to put ur key in to open to any floor! Didn't realize the self parking was so overly priced! P
Great location. Staff was good too. The rooms were clean and very updated. Shower pressure was great. Rooms had high ceilings. You have a 20/day self parking fee. For the money do ballet for only 10 more
Surprisingly reasonable price for a very upscale experience noisy hallways, after I asked to be in a quiet location away from the elevator - that didn't happen.
Did not get a receipt for my stay. Can you email to me?
At least breakfast was Alright. Overpriced rooms.
While the hotel is clean and beautiful, what really stood out to us was how incredibly friendly and accomidating the staff was. We've never experienced such genuine hospitality before. This will definitely be our "go-to" hotel when we're in St. Louis. Zero complaints. Everything was completely up to par. Proce was fair. We could not find fault.