Fordele: More business hotel than resort but very comfortable and friendly staff.
Fordele: Honestly, we loved everything.
Ulemper: The fact that we stayed too short.
Fordele: Close to the nightlife scene along the water.
Fordele: staff were so polite and courteous especially the security guy Mr. Gatmaitan. The only thing I could recommend more tropical fruits in the AM.
Fordele: The room is clean..simple but elegant. My kids love the jacuzzi, the comfy bed..the veranda and the view..the staffs are friendly and nice..
Ulemper: add more choices of food please..
Fordele: I liked the staff and general facilities of the hotel
Ulemper: Restaurant there was terrible absolutely appalling food. Dry been sitting there all day. Location of hotel is a 5 Hr drive from Manila Airport because of traffic congestion in Manila and isn't ...
Fordele: I like the clean, spacious room. The view from the veranda is nice . You will see the beauty of the mountains., and the pool of the nearby resort.The staff are consistently very friendly, they will ...
Ulemper: The parking area is not enough.You have to park at the restaurant's parking. Rooms lack interior decorations. It looks very plain.The hotel have no swimming pool, but you can use the swimming ...
Fordele: spa service is good.
Ulemper: Selection on buffet breakfast very limited... Staff looked sick with colds.
Fordele: The included breakfast was fantastic, also the rain shower in the bathroom was really amazing.
Ulemper: Better organisation of the bar staff in regards to billing as everytime I ordered drinks there was a lengthy process to draw a bill each time. It was not possible to run a bar tab which I thought ...
Fordele: The pool is nice. The rooms are big. The staffs are really great!
Ulemper: The wifi is so bad :( and the shower door is kinda broken so the water is going out and flooding the whole bathroom.
Fordele: The hotel was okay staff were pleasant and helpful, but some looked like they needed further training. see below comments.
Ulemper: Problem at breakfast for guests trying to obtain hot water, the solitary jug flask being used was empty every two minutes and it could not be distinguished between a coffee jug, really difficult for ...
Fordele: Put a heater in jacuzzi pool
Ulemper: 1. Sana mag-extend pa kami ng two more nights, but NO DISCOUNT! 2. Ang price ng BEST WESTERN PLUS HOTEL ay same price like other hotel here in manila. Pero ang BREAKFAST BUFFET ang layo ng difference...
Fordele: Great hotel for the price!
Fordele: Location.. Room Wifi
Ulemper: No toothbrush set provided
Fordele: Room is spacious as I booked a King Deluxe. Bathroom also spacious. Rooftop swimming bool is the hotel's best feature. Staff very accommodating. I will be back for sure.
Ulemper: My kids were looking for bacon at brekky. Arroz caldo, though, was lovely. At the time we came, there were no towels because of late delivery of Laundry Shop. We had to wipe ourselves with bathrobes! ...
Ulemper: Facilities like swimming pool should be opened only from the guests and not to the public., of course for security reason. Also, the reason why we booked in a hotel is because we don't want a very...
Fordele: Service, pool, room and lunch
Ulemper: Our view is the side parking of royal duty free. Not much to see at the 3rd floor.
Fordele: The hotel was great as far as: service, cleanliness, location and design.
I will go back again.
Fordele: Location was great, off the main crazy main road. The 3rd floor pool with a bar was great and an added view of the bay. The american breakfast was the best that i had all week. Rooms are very clean and great oversize bathrooms. Staff was amazing. love it!
Ulemper: Jacuzzi in the room does not drain. Phone is not working in the room. Already informed staff but nobody came atleast for follow through of the concern. Linens and towels are of poor quality. Dirty ...
Fordele: The pool
Fordele: Some staff were friendly specially the restaurant area.
Ulemper: Front desk charged us 1k for below a child less than a yr old. Same 1k each for children 11 and 12. Booking.com however states that room rate is the same if the children are 11 and 12. No additional ...
Ulemper: The comfort rooms and the service
Fordele: The big Jacuzzi in the room. Close to the 'beach' The Pool was not bad.
Ulemper: The big Jacuzzi have a small water tap. 3 hours to fill the Jacuzzi with water. Extremly expensive. On the pictures it looks better than it is. The suite did not meet my expectations. Its not a Suite...
Fordele: I visited this hotel years back, but now a lot has changed. Lots of waterparks. My kids enjoyed the 6 different pools. The hotel personnel were so accomodating.I had the chance to chat with their new ...
Ulemper: as I mentioned above their rooms need a few fixing but is minor only
Fordele: natures view
Ulemper: hidden charges apply. too many mosquito and cockroach inside the room. always power interruption, too long to restore power thru generator. too much chlorine in the pool.
Fordele: facilities and food
Fordele: The room was near the spa, infinity pool and beach
Ulemper: The room was expensive and also the additional rate per person. Not match in the facilities and room