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The hotel staff was very lovely. We were allowed to do an early check-in and could even enjoy the breakfast. It's very important to rent a car, being the hotel close to sawgrass mall, it's very good for shopping. Everything was just fine.
it was great, reasonable, conviently located for us, great staff......good breakfast.....we will use the hotel next time we come to Lauderdale......thanks for the great weekend.......
Staff was extremely helpful and friendly. Nothing. Would definitely stay there again.
Location Fake eggs for breakfest
It was very clean and comfortable. They had a pretty decent breakfast that was included. The building seemed to be in good shape and is either fairly new or recently updated. Convenient on and off the highway. Just an outdoor pool and no hot tub. It was pretty expensive, after fees and taxes we paid $210 for one night.
Clean excellent staff good breakfast overall enjoyable Neighborhood not so good
I enjoyed my stay at the Hampton Inn. I went mostly to sleep since i arrived after midnight and was out by 10am... Service was great and very helpful. I didn't get to try the complimentary breakfast but it smelled delicious... My boyfriend later complained about the pillows being a little too flat but i was ok. I didnt like the fact that the coffee and the coffee machine was in the bathroom.
The cleanliness, the staff very polite and professionnal the food is not very good, and the coffee disgusting
Excellent value for a night traveling through Florida. Good continental breakfast. Comfortable bedding.
The hotel was available when others were booked. We had a cockroach in the room and the WiFi never worked right.
Location and price. The gym needs improvement
Location of where I needed to be. Bathroom door didn't close properly. Very basic inside. Worn tile in elevator. Free breakfast was basic and cheaply laid out. Should have paid $75 for room not $150 !!!!
The room was spacious and the bed was very comfortable. Breakfast was also good Staff could be more helpful. Some were great but others were lacking. I would say mostly the front desk staff turned me off a bit. But I would still return here. There is more good staff than bad.
Vera¡y good location The service specially for the breakfast was very poor
The personal are professional and very polite.
Rooms are stylish, well concepted and executed. Baths and beds and interior design is well done. Rooms have great views and are quiet. This hotel and the W are the two best hotels in Fort Lauderdale and this is a great value. Close to restaurants and the beach. Slight access issues, but once you've stayed there you figure it out and its fine, the location offsets any access challenges.
The woman at the front counter was extremely helpful and friendly. She immediately saw our daughter who is two and offered to have us a crib sent up immediately. Hotel restaurant server was also excellent. Gave us great service and the food was great. Seemed a little too "uppity" for our family. It always seemed as if someone was looking for a tip. My husband went down to get a luggage cart to take our bags downstairs and the guy wouldn't let him have the cart. Said it was a "liability". I've been to a lot of hotels and always used my own luggage cart. It's not a liability for heavens sake. It just means someone won't get a tip. Also the bed was not very comfortable but that's just a personal opinion. It could be very comfortable to someone else.
Very comfortable bed. Rooms are nice. Location to beach is great. Parking cost is $30/night. You can hear every sound through the door.
Great view, location - nice rooms. Bed was way too comfortable!
Great location. Great last minute deal thru Kayak. I will definitely stay again. My room was RIGHT BY THE ELEVATOR... bad move. You hear everythjbg coming in and out. Also, the chef... Well, let's just say the meal I had wSnt great. Actually, it wasn't good either.
The staff is friendly and accumulating. Easy access to beach front. Updated lobby and rooms. Near liquor store. Don't worth the $200+ a night rate I paid. It looks and feels like an old Holiday Inn that was renovated. The view from the rooms of the beach is only a half view as the building is blocking the rest. The carpet was stained. The shower had mold on the grout and caulked in areas. The A/C only kicked on when it wanted to. The pool is the size of an above-ground pool. I paid the rate because the reviews and pictures looked appeasing but it turned out to be a front. Also, it is not an adult only hotel; many, many families present and being very loud and obnoxious. 2-star rating. Only stay here if you find a rate for under $100 a night. Very, very disappointed.
Friendly staff,clean,close to beach. Nothing negative
NOTHING. EVERYTHING. I would not stay here, they are not accomodating,the staff is rude and inconsiderate. There sheets were terrible, and the room was dirty.
This was a great place to stay. It was very nice and looked more modern than most of the hotels on the strip. Staff very friendly and helpful. Most rooms had a beautiful view of the ocean! The higher your room the better. Beds were very comfy. Room amenities: Keurig coffee maker, refrigerator, ice bucket, 4 glasses, safe, hair dryer, shampoo/conditioner/bath gel dispenser in shower, iron/board, mirrors on the closet doors, 2 bottles of water daily They also offered 2 welcome drinks from the bar upon arrival, free beach towels and 2 free beach chairs daily. Location: The location of this hotel was good for us. It is located at the corner of A1A and Sunrise Blvd. The beach was right across the street and this section of the beach wasn't as crowded. We did not need to rent a car. There was plenty of things within a block surrounding the hotel. There was a Thai sushi place, 24hr pizza place, Mediterranean/Vegan spot, deli/sandwich shop, ice cream, popcorn, Subway, 7 Eleven. There were also several souvenir shops, a pub and a couple of other small restaurants. We rented a scooter from Fun Rentals right behind the hotel so we could explore a little further. Great transportation without paying for valet parking. We also used the beach shuttle ($3/person). Other transportation options include Trolley ($1/ride), City bus (bus stop right out front), cab, Uber, bike rentals. The nightlife is about a mile south of the hotel (30 min walk) on A1A. The Galleria mall was about 1/2 mile west on Sunrise blvd...not far at all. Overall this was a great place and we would stay here again. The pool was sort of small though. I would have liked a microwave as well though. Restaurant in hotel was kind of expensive so we never ate there.
Room and view was wonderful! Staff was helpful, and the pool was relaxing. Loved the love music at the pool. Breakfast at the hotel resturant cost us a pretty penny.
- Only "glitch" was that, when checking in, the front desk said that my business debit card was declined....twice. However: • There was 60x more funds in the account than was needed • I called the Bank and they had no record of even any attempts and • I immediately used that same card at the hotel restaurant Unfortunately, I was forced to use my personal credit card
setting no breakfast before 7 am
Nice rooms, comfortable big beds, good price for location Not the most beautiful from the outside where we stayed. Came a day earlier than reservation and they were sold out. Parking $25 a night!
Location to the convention center The lobby was extremely chaotic and loud. There is nothing near the hotel that gives you options for dining out as far as I could tell.
The proximity to port Everglades is convenient. When I arrived, I was ignored for 20 minutes just standing at the counter while 2 staff members were having a conversation. The lobby and hallways were filthy and smelled terribly. when I asked about the smell a staff member replied "that's just how it smells". While checking in online, I requested a high floor room with a marina view. what they gave me was a first floor room and the "beautiful marina view" was obstructed by overgrown and unkept vegetation, so overgrown that I couldn't get any sunlight into the room. The staff was both incredibly unfriendly and unhelpful. I called down 3 times on my first day to request extra pillows, they told me all 3 times the pillows were on the way. Nothing was ever delivered to the room. There was a large gathering of water underneath the television when I got into the room, when I asked about this they told me they would "look into it" This was without a doubt the worst stay I've ever had at a Hilton property. I would've stayed at a motel 6 and paid a fraction of the price If I knew it was going to be this terrible.
Great location, comfortable room Hallways and bathrooms were not clean to Hilton standards
It was a great hotel. The rooms were updated and comfortable. Will highly recommend. Nothing
Shower did not work in my room. I let the front desk know upon checkout and they did not offer any discount for my inconvenience. I had to ask them what they could do for me, and after some haggling with them, they gave me free parking for the night. Will not stay at this hotel ever again.
Ants in room, being charged for a 23 oz draft but only getting a 16 oz glass.
Intercoastal view with a big tree blocking from seing anything
Great hotel, great service. Our door balcony messed up on us and they moved us into a nicer room with a view to accommodate the inconvenience. Staff was nice and took great care of us. I would definitely go back again
Staff was friendly A/C did not work and carpets were dirty
Nice hotel with a good entertainment Service when we left the room our plane late, they din't help us (only for money) with a shower before we going. We must too the toilet in the casino for other close.
location to sun life stadium staff was rude and room check-in is disfunctional. room should have been ready much sooner than it was.
The beds and linens were wonderful in our room. Room service for breakfast was excellent. The pool area is really lovely, both day and night. Rod Stewart's show was excellent. We found the hotel staff, with the exception of security people, were rather "grumpy".and this includes bartenders.
The pool area made you feel like you were far away on an Island resort The room lighting, not enough. Felt like it was cloudy outside bcs the rooms were dark. Need better lighting
I can not tell you just how horrible our stay was. we were still awake at 9am from the noise in the hall ,the next room was party city. How many whores can fit in a hotel room? even the dirt in the hallways and elevators surprised us. this isn't a hotel on the weekends it is like a sorority house with absolutely no rules and no regard for anyone elses sensibilities. horrible horrible stay.
Beautiful hotel and pool. Great staff Got to the hotel late Sunday night. Not much to do at the hotel during the week.
The hotel is a self-contained city...lots of shops and restaurants...the downside was its a casino on Indian property so smoking is allowed----YUCK!
Thought the mattresses were not that firm and comfortable. And if you have a king size bed include king size pillows with the bed . The pillows are so worn and small . Didn't like that the outside venue seemed abandoned not as many shops most things were closed while I was there . Was unaware there was construction. And after talking to a shop employee she said it's been torn up outside for so long and nothing has been done with the space . Definitely not the same fun place I visited several years ago. Seems like the outdoor area is getting rundown.
The casino wasgreat (even tho' we lost). Thefood was usually of good value. Our room was niceand the bed was great but itwas almost a mile walk from the elevator and wewerelocked out onASaturday night foralmost an hour!
I love the enviroment, staff, most resturant & shopping The only thing I dislike on every trip is room service, not the service itself but the food is of poor quaility. I made an inquiry a few trips back and found out it was prepared by The Blue Plate, where I dine after 1am as it was the only one open.....it's horrible!!!
Our suite was very nice. Really enjoyed the comfort. The air smelled like cologne-covering smoke, but it didn't.
we only stayed for 2 nights and we really liked the swimming area and the casino the room was just what we wanted we will visit again the next time we are in florida 5 star all the way
I love the Diplomat - it's my home away from HOME! :) I wish I could go more often
They aré remodeling all the hotel, so all services and features are not available
Pretty location and the facilities are nice. The room was clean and comfortable. The staff and operations were a hot mess. Ownership has changed and it was as if every employee there was on their last day of work. The checkin was a mess, the billing was wrong three times, the beach was nearly impossible to get help with chairs etc. the place is on a steady decline. Find somewhere else to stay for that kind of money unless they get their act together. We recommend the Palms in Miami beach! Same price but 1000% better on customer service and style.
Excellent location, very nice pools and grounds, nice bathroom and comfortable beds, good TV selection, wonderful beach. Part of the hotel is under renovation and we could not go outside to our balcony. They were all locked and dirty from the reconstruction. We have stayed here about 5 yrs ago and everything was perfect. Everything is still very well kept ,but the hotel is starting to show signs of wear. So, the renovation is on time. Finish date is Fall 2016. I can't wait to see it. We will be back. Hotel very crowded and busy this holiday weekend.
The location and beach access. Hotel was beautiful and comfortable. Construction didn't take away from beauty of hotel. The resort fees. Just include in price up front.
Love the pool and the view of the beach! Everything was clean! Couldn't take food outside to the pool or a cooler. Security guards were annoying on that.
Worst cell and internet reception
Pool area is fantastic, beachfront hotel and staff were accomodating and most of them freindly. very expensive to buy anything at the hotel. Room was not perfect but the beach view was memorable!! Worth the extra $$. There was no free wifi even with the pricy room! not acceptable these days.
Location of the hotel is great, beautiful pool and patio, Great staff overall. The hotel is under heavy construction switching from Westin to Hilton So if you like the sound of pile drivers at 6h00am every morning.... Nothing was told or specified when we made our reservation that the hotel was a construction site!!! Not professional at all!
Nice people and when things weren't right they made it right.
THE beach, the room, the lobby I was charged for everything! Even charged for receiving a delivery package. At the end, it ended up being a very expensive hotel.
Excellent pool bar service! Rivals sports bar service on both visits was BRUTAL! Stay at the other bars on property or go somewhere else. You will be glad you did.
Very clean room Pool very cloudy
Pool lounge and pool staff were very friendly and accommodating as was the bellmen. Lots of things tho do for kids. Breakfast menu at Mariners was very overpriced and of little value including drinks. Women's poolside restroom didn't have functioning locks on stalls.
My boyfriend and I flew in from out of town and stayed here this past week for 3 days. Everything was amazing; the front desk was very professional and polite. Room service was great and accommodating. I loved the spa pool and pool side bar. The view of the marina from our room was breath taking. We will definitely be staying here again when we fly in for Christmas.
A beautiful place and always feels like you are on a luxury vacation. The lobby bar is one of the best hotel bars ever. I am concerned my credit card will be used under someone else's name as my bill I received was incorrect at the end of my stay and had the incorrect t address on the statement... Every time I've been to the hotel the check in is a huge issue and great area of concern... Honestly, limits my likeliness to return due to headache of rooms are never ready (I checked in last time the room wasn't ready until after 6p and this time I checked in at 4p and had to choose a room on a lower floor due to room on the original was not ready).
Comfort, atmosphere. Staff was friendly, helpful. Outdoor walking from place to place (i.e. room to room, room to pool) Food was not good and not enough a variety. Needs coffee. Laundry facilities not in the building. Wine was way overpriced.
Parking was $25
The pool area was very nice and great location on the water close to the beach I reserved a room with a king size bed. When I arrived I was told there was none available and was given a room with two queen size beds. They seemed smaller than queen and were definitely cheap mattresses. Very uncomfortable. Also the wallpaper was peeling off the walls and there was mold on the walls. Definitely not a 4 star!
Hotel did not look the same as pictures displayed online. The room smelling like old cigarette smell it wasn't a balcony either
The property is in a sorry state, run down, depressing. The pardon our appearance signs do not forgive the obvious neglect. The staff acts like they know it too. Stay away.
Lots of activities to do, large chess, pedal car racing, stage, soccer goals, corn hole set up, ping-pong, foozeball, kids play room, kids camp, huge hot tub, 2 pools. Pool bar. Inside sky bar, amazing vue from rooftop. Clean rooms and modern for the age if hotel. Deff a nice place to stay i stayed 2nd floor marina vue #2333 next time ill stay in the tower . Alexander in maintenance/engineering was amazing too Pier 66 restaurant, is not attched to hotel might be seperate entity all together, however it has the class and feel of a 5 star classy reasuraunt but the noise of a pub or sports bar on game day weekend. 20 percent gratituity added to bill automatically and prices were beyond crazy for two people water and food expect around 50 to 90 bucks a head more if u have alcohol or appetizers. Food was great tho so was service. So to each is own still a great time.
Everyone was very nice and knowledgeable I liked everything
Directions were correct. Hotel is being remolded, bugs everywhere, no fridge in room, creepy people all around, security not at all, smelled horrible, paid online, still was charged at the hotel, elevators didn't work.
Nothing. I got my refund. The staff understood why. We left after getting to the room. Mold on the walls. Hand smeared something on another wall. Pics look nothing like the place. I'm pretty sure half of the hotel is a homeless shelter. Had a man follow us to our room and made us feel very uncomfortable. The staff was nice and seemed to understand the kind of customers who stay/live there.
Cleanliness comfort Wifi , train noise
Front desk staff were super friendly and informative. The shower was hot and powerful. Only about 5 miles from beach and fishing pier. Well...... We walked in and the headboard had fallen off the wall it was mounted to previously. They made no attempt to try to even straighten the headboard before putting us in the room. Also the room was filthy. The toilet had pee in it from the previous rental. The room had a broken lamp. Oh and did I mention that my 7 year old found a half burned marijuana joint on the counter from the previous renter. "What is this on the counter daddy?". I don't think the room was cleaned between the previous renter and us. Good luck if you choose this motel. Hopefully you have better luck than we did. It is a 2 star at best but really a 1 star motel. No way it's even close to the 3 stars advertised.
It was a decent room for the price. Staff was rude. I had a man come and try to tell me to go back inside my hotel room. Kinda dirty
I enjoyed my stay here. I would reccomend staying poolside view because there are train tracks very close and can be very loud. For all the bad reviews out there I believe that was long ago and they are working hard to revive their image. The mattresses were brand new, the staff was friendly and if you're looking for something cheaper and looking to drive to the beach.. the beach is only 10-15 min away depending on the beach you want to go to. I highly reccomend this for young adults, families not looking to spend way too much.. and it's great if you're not looking to be in the hotel too much. Breakfast is not included but that makes sense for the price you're paying. There is a resteraunt inside the hotel that we did not visit, but it looked nice. Not bad at all and highly reccomend!
The staff was friendly and very courteous N/A
The location, walking distance to restaurants and bus stop Poor consumer service Elevator was bad Wifi wouldn't connect
One of the staff members, Andrew, were great. The restaurant in the hotel was amazing. Housekeeping was lazy and didn't clean, even after asking multiple times. Majority of staff were inattentive, WiFi was always out, the rooms had weird smell, and the elevator remained out of order my entire stay. No breakfast also.
The room was nice and clean with all the amenities. We were given a room on the fifth floor where the elevator was broken. We cannot climb five flights of stairs. My husband had bad chest pains and I have COPD and a bad back. Our son had to get us both eyes water immediately as we were suffering from climbing five flights of stairs to a room with not a good view.
How close it was to where I was traveling On the reservation I put 4 guests.. tell me why in the room they only gave me 2 towels and linen for 2 guests.. when I notified front desk they took nearly an hour and a half to deliver the new items requested.
Nothing. When we walked in. The front was under construction which was fine; however, we were informed that one of the elevators was working off and on so to avoid it. We took the "working" elevator up which had a musty aroma and walked to our room which did not have correct sign to guide us there. When we finally found it, the room was humid. We walked in and then ok our shoes off and realized immediately why. The a/c unit was leaking all over the carpet. At that point, we decided to leave. Got a refund and left.
Staff were absolutely amazing, thumbs up to the crew. The pool is absolutely beautiful, rooms clean, beach is five seconds from the pool. Highly recommend staying here!!!
Location, great pool, lots of on site food choices, no need to even leave the resort The housekeepers would forget to clean the room. Mattress is terrible
Location Staff from the pool really rude open more time the pool
I loved everything about the place The only thing I didn't like I was treated to two days at the hotel and it was paid for at checkout I was charged for hotel fee complimentary water a chair on beach that was a bit strange they should include it in the price especially When U check in and they tell you it's complimentry I get a bit cheated
Quiet, relaxing, close to shopping and restaurants. Could use more staff.
Wound up staying here during peak season on a business trip. Would be a great choice for family/spouse getaway and the staff were absolutely excellent. Excellent accomdation for the money and would go back.
Nothing This place was scary. The rooms were terrible, and the hotel seems to be undergoing construction? All Inculsive? That's a joke. The room next to me was gutted and you could see into it from the hole in the door. I had to leave after an hour because i didn't feel safe.
Price reasonable Staff sucks. Too busy joking around and dont want to be serious
I like that I only stayed for a day. It's a apartment/low living housing where weed is smelt through the hallways, crying babies, and no AC. Then there is 2 bouncers working the front desk, so making a complaint is not heard of. No bathroom soap, just hand soap. Towels had to be from when they first open years ago. You pay for what you get but a holiday in or motel 6 would of been cleaner.
It is hotel that tries to look luxurious or was at some point but it still looks a bit nice. Overall we only needed it for an emergency night so it worked out and great price.! The Custumer service could be upgraded, the rooms are clean but a little rusty when we got to the room it drinked like a lot of bleach, ither they had jut cleaned it or it made me wonder why they had to use sooo much bleach. And the bed ONLY have a super thin sheet so if you are styling there and would like to be worm take your own blankets .!!
Nothing. The hotel was very dilapidated and run down. The furniture was dirty and the floor and walls spotted. The bathroom was dirty and the hotel did not provide towels in either of the rooms we rented. We did not even stay the night. checked out after 5 hours.
nothing Dirty Gross Broken tv Appeared to be blood on floor and walk
Nice location, nice looking from the exterior, and nice lobby. That's it. Rooms were run down. Soap dispenser leaking/dripping soap to the floor, creating a puddle. Pillow dirty, and had a public hair. Wood floor was cracked and chipping for away. Shower window had soap scum everywhere. Tub was old and rusty. Room had a smell. Air condition works and was cold, but adjuster knob broken. And the hallways to the rooms were very run down too. Basically, the guest rooms didn't match it's location and lobby.
The only good thing was the price. Arrived to a dirty room, had to pick out a different one- regardless all the rooms were dirty and had problems either with beds, A/C or moldy floors. No soap in the bathroom at all, asked the staff, the cleaning lady never showed up with the soap, i'm guessing they don't provide soap. Heard a rooster on someone's balcony from 4 am till 7 am. Neighbors were very noisy, didn't get any sleep. The smell of weed everywhere. Outside of the hotel looks old, poorly maintained and trash everywhere.
This hotel was an extremely low grade. For the price you pay, if you're wanting something in this price range, you could definitely find something cheaper that's better or invest a little more in a higher grade hotel. The outside was disappointing and the inside matched it. It's definitely dated and needs some work, as well as gives off this old smell. The bed was real uncomfortable and when I got to my room I had no soap, no towels or anything else that all hotels lay out for you. Staff was incompetent and I will not be back.
First room was acceptable although old until the air conditioner leaked on the floor. The front desk staff were fantastic and helped me to another room. This room was obviously rennovated because it was much more modern. BUT, the second room had broken soap/lotion dispenser at the sink, and MISSING soap/shampoo dispenser in the shower. The sink glass bowl leaked on the counter, and the shower water never got even warm. Leaking airconditioner and outdated interior design in first room. Leaking sink, broken soap dispenser, loose faucet in bathroom. Missing soap/shampoo dispenser and no hot water in shower. Sliding door to balcony did not open.
The staff at the desk was nice. We were greeted at the room by roaches on the wall, in the bathroom, on our night table. I slept with the light on the whole night because i was scared to be in the dark with so many roaches
I absolutely loves this place. Great location, friendly staff, amazing food. And the beds were xtremely comfortable. Parking was a bit expensive. $30/night
Located on beach near Birch Park. Kayaks, paddle boards, lounge chairs, umbrellas, towels, etc available on beach for guests. Valets, check in folks, & staff in general excellent. Rooms nice with good layout and generally quiet. Maid service okay- did not clean our room one day, even tho gone during mid day for about 3.5 hours- not really a biggie as rooms well supplied except for coffee. Saw young, middle aged, older, and family's with small children- EVERYBODY looked like having a good time. Two things- one morning fire alarm system tested for about an hour. Very loud speaker- wonder why cannot check b/t check in/checkout vs mid morning. Maybe fire dept controls and hotel does not have a choice. Other thing is somewhat trivial- hotel has very limited TV channels; missed The Walking Dead:( But wife could watch Oscars on other TV. Having 2 TVs a plus, even tho channel access limited.
I'm surprised there wasn't a pay-toilet! Extra for everything.
The rooms are a bit dates but beautiful, and the location, staff and amenities more than make up for it! Nothing
Beautiful ,quaint ,romantic hotel on the beach. Nostalgic luxury. Our new go to vacation Resort! Bathroom could use some attention to the grout. Little mold here and there. Overall still an excellent place to stay.
Our room was spacious and the view was gorgeous! The balcony off our room and on the back of the resort was great. We really enjoyed eating and having a few drinks out there. The resort's beach was very nice and the guys that worked the beach stand were very attentive. All of the staff were very friendly as well. We had a great time! The bar closes at 11:30pm, which seemed kind of earlier. We were there at close Saturday night and there was at least 30 people in there still wanting to stay at close.
It was just lovely
Good wifi Great place near 95. The wifi is good and the staff was friendly. The king size bed was comfortable. The restaurant was nice but not crowded. The business center needs an upgrade. Overall it was very good!
Everything about this place was very nice. Beds comfortable clean and spacious room and friendly staff. Nothing
One of the easiest check-ins I have ever had.. Friendly staff and beautiful room. There was hardly any I disliked regarding my stay... Maybe more premium cable TV channels?
Bed wasn't confutable. Ac wasnt good.
Typically we love Westin hotels. This hotel should not be allowed to carry that name. The first issue was that the hotel was dirty. Not just our room but all of it. Elevators were slow and old. Lobey was not clean. The pool was nice but the health club was dirty. The hot tub was broken. The restarunt was way over priced for quality of food. We were very disappointed.
Nice pool area on a lagoon even if there is no beach. But not necessarily a kid pool. No slide but nice lounge areas. Love that parking is so convenient and no extra cost! Friendly staff with prompt response. Good location off I-95 even though it is in a business-like park area. Large and comfortable rooms. Can't say I have anything negative.
The hotel was very nice. Very attractive. The staff was extremely rude.
It was clean and friendly staff It was clean and staff was friendly
The hotel was beautiful just needs a few upgrades. I lived the pool area and the decor of the hotel. The hotel was beautiful just needs a few upgrades carpets and curtains were dirty, the elevators need some visual work.
Very clean great valuee
The staff was very friendly and helpful. The hotel was clean and we really enjoyed the pool.
Great location. Nice room. I am happy for big refrigerator. Thsnk you, I had good one night. I miss breakfast there.
No beach access
We had a jaccuzzi in our honeymoon suite. The room was clean and smelled fresh. The staff was very friendly and we could use all of the 4 pool areas.
The room and the pool 24hrs was great The person in the front desk during the morning shift. Poor manners, horrible service, rude and not friendly.
Not enough parking.
I loved the modern up to date look of the rooms and they were clean. The pool was open and clean as well.Staff was super nice I didnt like how it shows on the map before booking that its right on the ocean but its actually not. You have to walk about a mile to get to the public access for the beach or drive and pay to park.
Room was well done inside. Good proximity to grocery store. Outside bar was very popular Location wasn't close to any sights/attractions. Wasn't clear how to access beach. Looked more like a motel outside.
The rooms were great Paying 25 bucks to valet everyday was ridiculous.
Across the road from the beach. Room was clean. The pool on the waterfront was cool. Water taxi came to the hotel and was only $26 for an all day pass. The noise from the elevator. Only 3 doors down but still was quite loud. Area was away from the bars and restaurants. Needed to get an taxi to most places.
The staff here were great,especially the cleaning crew. I did not like paying $17 a day to park my own car.
Approx. 300 meters to the beach, nice pool area and situated to a "river" with a very nice view from our room. Rooms are large.
Very big rooms. Each room has a balcony & a kitchen
Good for the Money to much noise from neighbor rooms
The room was spacious and clean. I also liked that there was an exercise facility on site. I was attending a conference at the Westin and the Crowne Plaza was very close to that (walking distance) and the cost was half the money.
Very clean room. Very helpfull staff. Beach is across the street. Great location to restaurants.
Elizabeth the front desk person was excellent room was not ready at check in. location.. no beach access
Excellent location and very nice hotel. We really enjoyed our stay at the Crowne Plaza. A bit pricey to eat at the hotel.
The staff was super friendly, they recognized me by name every time I walked in the hotel. It was just a girlfriend and I staying here during our college spring break and we felt extremely safe while staying here which is important for a couple of females when in a place they have never been before. The pool area was somewhere we hadn't planned on using much since the beach is so close but we had some windier days while visiting so the pool was the perfect solution since it's more protected from the wind. The hotel is only a short walking distance from the boardwalk, restaurants, and Walmart so you have lots of stuff right close by if you don't have a car and don't want to pay for a cab. The hotel is also one of the stops for the water taxi so that can also get you most of the places along the board walk using that. The $18 self parking fee per night was kind of ridiculous to me. I loved the fact that it had a security gate although people could still walk past it. The self parking area didn't have a side entrance so you had to walk back around to the front of the hotel which wasn't that far of a walk but what bothered me the most is it wasn't well lit area. Other than that though, we had an overall great stay!
The pool area is very nice & it overlooks the intercoastal waterway. Cool little Tiki Bar and wonderful staff. I do not think it was clear the beach is not any easy walk from Resort and you can barely see ocean, ocean view rooms, very misleading. If I stayed there again, I would stay in a room that overlooked pool area/sound side. If you are not an beach/ocean lover, it would be a great place for you.
Lovely hotel, large room although suite was booked. Balcony door did not lock
access to ocean construction
Beach front and accessible to anything, nice ocean view from the room, clean hotel and it has everything we need. Front desk is horrible specially the person who checked us in. She told me that I will get a text or a phone call when the room is ready but unfortunately no one calls me back not text. I have to call and find out myself to see if our room was ready. Other than that everything was perfect.
The location was great and the rooms were very nice! The wedding we attended was beautiful. I had left a watch by the pool and checked with the front desk to see if anyone had turned it in. They simply said no and sent me on my way. However, when I checked at the pool restaurant, she asked me if the front desk had checked with lost and found. The front desk didn't even bring up lost and found as an option. Luckily, security had received the watch and we were able to get it back.
Location and suite we stayed in The valet parking - over priced and under delivered
It was a great location however service and staff were average. No one really went out of their way to be helpful. We arrived at the hotel at 9 am and were not allowed into the room till 3pm. The jacuzzi tub had yellow water coming out of the faucet.
It was a beautiful hotel with very friendly staff. We were able to checkin early and the junior suite with the balcony views was wonderful. That the ATM charged US$3.50 to take cash out.
Great service, staff, food. Great location. Hidden fees. Mandatory "resort fee" should be part of up front cost, not an "indicental" learn-about-it-upon-checkout fee. Wifi painfully slow.
Walking into the resort really felt like home. The staff was friendly and very accomodating and it felt so fancy! I really enjoyed my stay and I always stay at the Hilton when I travel, never disappoints! We had a jetted tub in the room and a view of the beach, the swimming pool overlooked the ocean which was walking distance from the hotel! Our whole experience with the resort was everything we dreamed of. Will definitely return our next trip to Fort Lauderdale!
Nice pool area, access to beach; good restaurant/bar; close to lots of activities in Ft. Lauderdale
I had to wait until 6pm to check in
Bathrooms were good and room standards were very acceptable Restaurant seemed a bit Galban hearted and lacked sole - being picky but bar AC was way too cold
Location; felt safe as a lone traveler. Friendly staff. Excellent housekeeping staff. No in room coffee maker.
They appeared to be doing some construction, but it was noisy and the overall facility seemed very worn in a little tired looking
the staff was very helpful to my special needs. a little to far away if you are going to miami beach
Every visit excellent food!
Thomas was wonderful at the front desk. Since they could not find our reservation.