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They are doing the right things. attention to detail was very apparent.
Room was clean. Well, needless to say we were freezing all night but after we complained, they changed the room next day. Everything was fine from next day onwards
Sounded like I was in an apartment complex. Stomping on floor above started at around 5am. 0 water pressure. Just a little dribble coming out of the shower head. Did not get a good nights rest at all.
The Inn was great for breakfast and late evening - I was not expecting that, and the food and the service was so good that I did not eat anywhere else. Outside the lobby is a very nice seating area for meeting friends. The room and bath were spacious. It was quieter than I expected. I was near the ice machine, either nobody else used it, or the room was insulated enough that the noise didn't come through. The pillows - usually I ask for extras, not necessary at The Lodge. The pool was lovely, there wasn't enough seating - a group of non-swimmers had taken over the cabana, as I was alone, I had to join a family group, which is okay in some countries, in California it felt like I was imposing.
Staff, location, cleanliness, room décor, feel.
Wine and nibbles People in the next room had a party on Sunday night. Called the front desk 3x... 10:30, 11:00, 12:30. Finally they did something at 1245. People left, but 2 drunk girls kept on yapping until 1:30 am. Never again.
Location, fireplaces, front desk staff. Old building with loud A/C units, and fan. Housekeeping was moving furniture above us and continuously banging the floor at 8 AM.
The hotel was a perfect ending to our week long trip no
The room was absolutely gorgeous as were the lodge facilities including a pleasant restaurant. The service desk was particularly helpful with information and there is access to lodge bicycles for free to allow you to ride around this idyllic environment. They also allowed us to leave luggage and ourselves until late when our plane journey resumed. No
Great location! Near the bay, ferry, shops, restaurants, cafe, small fishing pier for the kids, walking path and grocery store. Views of the city and GG Bridge. Need any fishing tips for you and the kids? Talk to Ron at the grocery store meat department, the guy is local and a great resource.
It was very pleasant, well-appointed, and conveniently located near the ferry to San Francisco. Staff members were helpful and courteous. The hotel restaurant was excellent.
The hotel is quite lovely, with a nice deck overlooking the bay. The hotel is located next to a restaurant with outdoor seating, which is quite noisy, even after midnight. Parking for the hotel is a city lot; they will "validate" your parking ticket, but will charge you for it on your bill.
Location. Deck. Wine hour!
Sitting on the deck overlooking the water enjoying breakfast in the morning and wine and cheese in the afternoon. Beautiful setting.
The location is stunning with an amazing view of the city accross the bay from the outside decking, take your breakfast tray out on to the deck on a nice day. Even number rooms look out over a very busy adjoining restaurant deck which can be pretty noisy.
Easy proximity to shopping & restaurants - lovely views of water & boating. great staff
Stort og travlt hotel med international atmosfære.Meget centralt beliggende med alle faciliteter. Restauranten er ret dyr, men der findes mange billigere alternativer lige udenfor døren. bl.a. Starbucks Cheesecake Factory på Union Square.
Rene, komfortable værelser og virkelig god beliggenhed. Gratis trådløst internet ville være et enormt plus.
Friendly accommodating staff. Great location, beautiful facility. The observatory level was cool, but packed, so much so we didn't stay to enjoy the view. I would recommend to a friend. Disappointed that I reserved a room with a larger bed and due to room availability we were moved to a double, which my wife and I were unable to share. We're by no means large people. It would have been nice to be able to park or rental without being charged extra, but that seems to be a norm in the city.
Great location great front desk people beautiful view Drink left in room from previous occupant
They tried to steal my luggage when I first came in, took them over 4 hours to bring my stuff up. I said enough of this bs and went to go down myself and get all my stuff to find it hiding in a room away from everyone else while the guy at the front was telling me "it'll be there shortly were a little backed up". Then to top it all off I find $35 of charges from the hotel of stuff I never used. I've never been so disrespected by a hotel in my life. Shady workers I highly recommend you don't stay here.
Location is excellent. Big hotel where you get lost. Looks and feel old, needs a major renovation.
They were accommodating and nice
The room was clean, the bed was amazing, location was walking distance to all things downtown, I felt safe with my young son, easy express checkout. No room service, for the money we spent I would've liked to see a free breakfast, the cost of parking is insane (it is SF though), no pool.
Hotel was clean We booked a room for two night with a king size bed upon arrival we were not told they didn't have a room for us instead sent us to a room with double beds wouldn't accommodate us claiming they had "no more rooms available "... next day had issues relocating our luggage to next room. Parking was absurd $70 dollars a night ?? Overrated
The value for the money is really good! It was clean, spacious, well decorated. We ensured to get two beds in the bedroom and we got them!
Really nice lobby, rooms where clean The wifi wasn't free, they charged you to use a computer for $.40 per minute. I really needed a workstation. No hot tube or pool for $400 per night. Will not go back.
Everything else was great Price for parking
Location No swimming pool
We enjoyed the Marriott Marquis hotel very much , but the valet only parking is a bit spends. Thank goodness there is another parking garage one block over. Y
Location is perfect, rooms are clean and well kept. Staff is very friendly. Great place to stay, unique property with special amenities not typically found in hotels.
Stay here for the location. Right across the street from Pier 39, and walking distance to Ghiradelli Square, shops, and reataurants. $50 + taxes to park per night. The fire pits were not working during our stay, and they were not apologetic for that. That was one of the main reasons why we decided to stay at this hotel.
Nice Clean and modern Could hear guests above us all night walking around. But the biggest downer was that while they advertise poking is available they don't tell you it's $49 a day
Wonderful bed and pillows 1. Under construction. ...need I say more. 2. A new remodeled room had no bathroom counter space w/ a pedestal sink. Only mirror in bathroom.
The location (and that's it) The hotel was under major construction which we were not aware of in the slightest prior to booking the room. The room lacked more than a single mirror and there was no door on the closet (this wasn't a huge issue, but in a way it served as the icing on the cake for what was a pretty horrible hotel experience). I'm a Club Carlson member, and after that experience I am in no hurry to book a room at another affiliated hotel.
Such a hip fun hotel
Loved the modern, nautical decor and fun seating areas and games! All in all an incredible experience! Our overall experience was wonderful. There were a couple of minor details that could use checking. The shower drain was slow and the bathroom sink counter was beginning to show signs of rust. Might check into a sealer as we know it's only 4 months old and could tell that the staff was making an effort to keep everything really nice.
The Game room made our stay extra fun for our whole family. The beds were firm but very comfortable. Love your fresh decor.
Room was small but nice. Too expensive & staff loud.
Nice location. Having to pay 50 dollars for one night of parking. Absolutely ridiculous. Also, no fridge or microwave. Sleep number bed wasn't working. For $250 a night I definitely expected more.
Rooms are nice but very basic. No mirror other than bathroom and no microwave. Definitely not worth $300+ a night.
Funky features and a great games room. Loads to do with a family.
Great location Customer service was great Amenities could be better Rooms and bathrooms are a bit small
The location, helpful and friendly staff, nice size rooms N/a
Loved the location and hotel's history. When I checked in, room they assigned me to wasn't serviced. Called the front desk multiple times and had to wait 30 plus minutes before waiving down a manger to help me. Then proceeded to wait another 29 min to find a room that was cleaned.
Anthony, the concierge, was able to book us a restaurant reservation when we had already attempted and struck out. Thank you, Anthony!
Check In was great. Very nice staff. Rewarded us for returning for a third time in two years by giving us (2) complimentary drink coupons. Valet was $58/night + Tax. Took over 30 mins to get car out of lot when checking out. Mini bar in room was half empty and had empty bottles, a milkshake cup and food wrappers inside.
Proximity to Union Square Rooms / noise. You can hear your neighbors' every word, toilets, etc. The doors slam shut SO very hard, that they will jar you from the heaviest sleep. Lots of late night parties on the 11th floor.
Great location right downtown sf. Close to restaurants and bars, great front desk staff and cleaning staff Parking fees are outrageous, rude service desk, very small rooms, can hear every word from the other guests rooms
The location is a big draw and it is a known entity in San Francisco. It met expectations. We stayed in the Tower. The room was big and the furnishings adequate, but not what I expected from a hotel of this caliber. Somewhat dated. Also, hallways are dark and below what one would expect from a hotel like this. I could've paid $100 more and stayed at the Fairmont, and it would've been worth it!
The hotel has lost its luster...beds were uncomfortable....toilet leaked....no water in rooms....grubby panhandler approached us while we sat at lobby coffee bar....not surprising since every time we went out the front door the doormen were either talking or texting n cell phones off to the side...I gave stayed there on and off for over 20 years...it's a shame but I will likely stay elsewhere going forward
The rooms were clean and the safety measures that were in place allowed you to always feel safe Parking costs $62 a day. I know it is expensive in the city, but what a racket!
My room's window faced a brick wall and got absolutely no sunlight. I felt like we were in a dungeon. I couldn't tell what time of day it was, kind of like that feeling you get when you are in a Vegas Casino. We didn't get in until after midnight when we arrived, so I was more interested in getting some sleep than complaining. But I was really disappointed.
Left a sweater called back immediately got security said nothing turned in, called back twice no luck. Guess it got up and walked away. Not buying it. Tough luck right
Fin beliggenhed midt i byen
Flot hotel med god beliggenhed tæt på Union Square. Meget rent og ordentligt. Restauranten er rigtig god og et besøg værd. Hotellet fejlede absolut intet, men i området omkring hotellet var der mange hjemløse og det kan give et lidt negativt indtryk.
Excellent location with great facilities in this hotel. It's really easy to travel to other famous sightseeings and restaurants in this area are really good. A little bit noise whether stay in high floor or in low floor, and the bathroom is too small for a 4 star hotel.
The hotel atrium remains spectacular. Great location in financial district, overlooking the bay, a walking distance from Fisherman's Wharf, but be aware that many restaurants and coffee shops in the immediate vicinity of the hotel are closed on Sunday. Bathrooms are small and outdated. Overnight parking is $34.00.
Very comfortable bed, great location, friendly staff.
The Staff! The Food Selection and quality was Very Bad, for a hotel that size and location. The $60.00 Plus a Night to valet a Car Is Crazy,
Breakfast The receptionist lied to me about the parking fee Later the hotel charge me 75 USD for overnight parking
Location is great, large facility for meetings Lack of aesthetics, just tired and drab. Parking is just ok
Downtown you're close to everything and the hotel view was amazing. You're still downtown, so you walk out and it's a lot of homeless and the streets smell of urine, bad. The hotel staff is in no hurry for anything. Toom service took 1.5-2 hours and we even had a package delivered and they never bothered to bring it up. After three hours we told them forget it we'll get it ourselves. Cleaning staff is super nice. They were doing construction there so don't bother trying to nap during the day, because they were jack hammering the lobby. For the money I think there's better.
The location couldn't be more convenient, just steps away from the Embarcadero BART station, and very close to everything off of Market and the Embarcadero. The hotel itself is large and strangely appointed in some ways in the lobby (huge sculptures, dated music, pods of work or social spaces set out in the midst of an overwhelming visual scale reminiscent of Soviet architecture). That said, the staff was so welcoming and pleasant, and the rooms are clean, new, and quite comfortable. I did not try room service, but everything I experienced was worth the very affordable rate. I'll be back.
The staff was awesome and we used the regency club for the first time. Glad we upgraded for it because we loved it! Overall a great stay! For the price that you pay, the gym should should have a more equipment.
The hotel was beautiful and it was clean
Beautifully located in downtown on Embarcadero. Access to many things. Pricey but nothing is free right?
beliggenhed tæt ved vand og by det var alt alt for dyrt i forhold til hvad det var dvs uden morgenmad og værelse mod indergård, køleskab der ikke fungerede. Området var ved havnn men forretningen her var usmagelige billige kinabutikker og med meget dårlige og dyre restaurenter
Kanon beliggenhed, personalet meget hjælpsomme, dejlige store rummelige værelser. Hotellet er utroligt dårlig lydisoleret, få et rum som vender ind mod terrassen, vi sov ikke den første nat pga. støj fra gaden.Internet ikke inkl. parkering koster det blege. Mener ikke hotellet fortjener 4 stjerner og har slet ikke den Hilton standart jeg ellers har mødt i USA
Decor, comfort and staff interactions. I did not sleep all night due to an event at the hotel where people were slamming doors and talking in the halls all night.
The room was beautiful and the staff was exceptionally friendly. The location was convenient. We liked everything.
The kids especially loved the indoor pool and the staff in the pool area were extremely gracious and helpful.
Fantastic SF landmark...we never left the Hotel.
Location Bathrobes, slippers, and WATER included wow! Portable led lighted mirror. So convenient. Staff was really attentive to our needs and accommodating Very clean Booked a double bed superior room through AMOMA.com and they offered a king superior at the front desk. Definitely appreciated that. Spacious 2 ice vending machines on every floor Nothing.
Nice to stay in a piece of history. Very convenient location for MUNI/BART. Rooms appointments very nice, beds great. Main lobby atrium is stunning. Well-trained, personable staff. Coffee/wifi in room would be nice, but that's unfortunately the nature of the beast (Hol Inn Express does that, not most upscale). I went with two hyperactive twin boys, and though not an ideal hotel for kids in most ways, the staff was very patient and accommodating with them. I'd say I wish it were a better value, but really next to what else what available in the area it was a better bang for the buck than most.
Really cool amenities,close to everything you need.Room service was nice and really cool views. I didn't like that after driving two hours up to SF,having reserved my room almost a week in advance they informed me my room was not ready,then couldn't give me an answer as to why or how long it would take to clean.Luckily friends who were getting married in the city had their room so we stayed there and waited almost an hour and a half until they called me to tell me it was finally ready then didn't offer much to try and make the situation better
I liked the overall appearance - the old world charm with today's amenities - great pool! the servic nothing
Loved the central location and the historical ambiance of the hotel.
The hotel is stunning and the staff is so nice. I loved the history and the elegance of the place. I liked everything.
location near attraction false fire alarm at 12:30am
very good location and excellent pld decor Allows animals so we have dogs barking a couple of nights. Regular noice from the plumbing also disturbed us
Friendly staff, great location (walking distance to most attractions), comfy beds and updated overall. Needed spa after some gruelling walks (need to be fit to get around) or simply jump on cable cars outside hotel ;). Although We found city pricy, hotel food offerings were excessive to say the least (no room service either?)Management has to know within walking distance are some great options for meals that are easier on your wallet.
Stanford Court hotel was in a terrific location. Cable car intersection right out the front door was super cool. The lobby and bar were upscale and clean. I would recommend this hotel to anyone looking for a boutique hotel in San fransisco. The room size was a little small for the money, and you could hear everything from the hallway and surrounding rooms.
While the yellow carpet in the halls is a bit dated and worn, the rest of the Stanford court is updated, quirky, and fun. The staff is great, and the location is only half a block from the top of nob hill. Great weekend escape.
Location Mandatory "urban bundle fee" of $20+ per night, even if you don't use or want the services. Housekeeping was bad -- there was a half full highball glass in the hallway outside our room for our entire stay. When we arrived on a December evening the room temperature was set to 54 degrees with cold air blasting in. Overall not a friendly or welcoming environment, unfortunately.
Window view was loud but nice, room was clean and service was very good. Nice location. Jeffery was a great bartender showing professionalism with an intoxicated female needing assistance at the bar Urban tax fee is a shady charge that was not explained at check in, The fee is for bike rental and internet, yet the Wi fi was listed as free and you would be insane to ride a bike down the hills. I had to argue to get it removed.
GREAT CUSTOMER SERVICE, EVERYONE IN THE LOBBY WAS VERY HELPFUL AND KIND. HOTEL WAS CLEAN, AND PROVIDES A FRESH SMELL AS YOU WALK IN. I LOVED THE WATER BOTTLES TO GET PURIFIED WATER AS YOU WALK IN OR LEAVE.
The location and our room size No complaints
I liked the lady at check in helping resolve an issue with billing. Somehow, the hotel reservations people decided I should pay for an extra night when I had cancelled that night the previous week. The lady at check in was very helpful and was able to resolve the issue, but I was disappointed I had the issue in the first place. It was not clear to me why this happened. The room was nice - but quite expensive in my opinion.
Nice location Slow service from check in to check out Uncomfortable beds (pillows were worn flat, requested new ones and got two more flat/worn out pillows) Towel was dirty (not stained--it had actual chips of dirt on it) slow wifi Very low quality food
The location is wonderful, the bed was good No one answered the valet parking phone three days in a row. No room service. A beer glass sat in the hallway for two days without being picked up. Kitschy "hipster" feel.
Steve, one of the staff members, was very friendly and helpful. Aside from that, nothing. Nearly everything. The rest of the staff seemed unimpressed with the hotel themselves and in fact mocked the hotel for intentionally using "false advertising" to lure customers into staying there. Upon arriving we received a "complimentary upgrade," which off the batt seemed wonderful, but once we entered the room we were appalled; we couldn't even imagine what our original room would have looked like. When I called down to complain about the striking difference from the pictures on the website the woman at the front desk replied that what I saw online was called "photoshop." The room was spacious, but empty; there was no headboard, safe or amenities. The hotel offered nothing, but rooms and was not the kind of place you looked forward to returning to at the end of a long day. I would not recommend this hotel to anyone and I would never return myself. For a couple hundred dollars more I could have stayed at the nicest hotel in San Francisco. This hardly ranks with the top hotels in the city, despite its high prices and false four star advertising online.
Very comfortable bed. Free wifi. Good gym. Very friendly staff and they sell oddities water for $1 a bottle. A little bit dated interior
The staff was exceptional. ALL of them. Not much. The spa was priced really high so we ended up making other accommodations.
Everyone was amazing! Jonathan the bartender, patrick the bellman, everyone! They made my boyfriends birthday very special. This is the best hotel in SF. Thank you to the entire staff. Nothing because everything was awesome!
Customer service was outstanding.
They need to add a salon that has someone there to do hair blow outs for customers staying at the Ritz.
The staff was great specially the greeters at the door and baggage handlers Location location location
Everyone from the valet attendant, bellman, and front desk was beyond helpful and attentive. Even on a stormy rainy SF day, they were warm and ever inviting to me. They got me a room on the 27th floor with an amazing view of union square during the holiday season. I highly recommend. Also, the bathroom had great lightening and everything was very clean. Location simply can't be topped. Parking is a choice of valet between $41 around the corner and $60 front door. Wifi is also now FREE. The mattress sheet wasn't fully tucked in but everything else made up for a minor oversight.
We should get a discount for the noise inconvenience.
Bedding, bed, pillows & nice bathroom. Was after hours & our request for room service was still met. Nothing.
Very stylish, perfect location, hotel staff was very very helpful and courteous. Appreciated the free internet. Room lighting could have been better. Thermostat was a off and room was a bit chilly unless we used a high setting.
The staff were very professional .
Since its remodel they have great rooms
Love the new contemporary renovations to the rooms and lobby Always like space, just wish the rooms were a little bigger, but overall great value for a city where nothing is inexpensive.
Staff was good. Our lunch experience at the hotel was very nice because the staff went out of their way for our 13 year old who was celebrating a birthday. We had people overhead who made who disturbed us for well over an hour. After calling the front desk to complain it stopped about 30 minutes after our call.
Most of it is the location and the good value The service was not great very unpersonal
Lovely room with plenty of plugs for laptops, etc. Refrigerator and coffee maker. Room also had separate "dressing table" area AND a full bathroom; perfect for a couple! Parking rates absurd. Found a much cheaper garage on our own.
Close to all main San Fran attractions. Hotel has no Bar or Dining facilities & the partner 'Pub' the White Horse is a dirty let down.
Close to shopping and away from touristy areas like fisherman's wharf.
Desk service, cleanliness, wine and cheese, coffee and fruit
Wine and cheese reception. Location. Room decor.
Very clean hotel. Comfortable beds, friendly staff. Big spacious rooms. Breakfast was good, wine in the afternoons was a plus. I recommend this hotel to everyone. Overall I loved this hotel and would stay over and over again. Only thing that was a bit of a nuisance was the street noise when the windows were open but it is to be expected. We are in the city.
Great location, lovely hotel, comfortable and clean rooms, friendly staff. Really adds great value to a nice San Francisco holiday. Pretty close to everywhere in downtown as well.
The room has potential to be a great SF destination. plenty of room. Mini Kitchen stocked with reasonably priced snacks and drinks. The front desk was very helpful and friendly. Wow! The place was noisy. There was a loud group on the street that so loud that I could not sleep. That is the only reason that I did not give excellent reviews for comfort. I called the front desk, but the group never quieted down. And the group was using the N word like Donald Sterling.
Very spacious room, good housekeeping service. Nice common area for breakfast and evening wine (complimentary). Decent location on the edge of the Tenderloin, no problems walking up Post St from Union Square around midnight. Very old carpets, very poor wi-fi connection.
Comfortable bed; easy to take advantage of sightseeing; walking is convenient; complementary breakfast and afternoon wine and cheese is very satisfying. Noise outside building; very small bathroom; closet inside bathroom; use of bathroom light requires also use of noisy fan.
Location is perfect and room was a good size
The staff was friendly and greeted us each time we returned. Happy hour was a nice opportunity to meet other guests and unwind before dinner. The rooms could use some simple updates (ie. New bed spreads)
- location was nice - did a complementary happy hour which was nice - expensive for the amenities and services - no air conditioner, so had to keep windows open which was noisy facing a busy street - uncomfortable bed with only two pillows -mediocre breakfast (not very good pastries) -expensive parking -expensive room occupancy tax
Velbeliggende, pænt og ordentligt, gode store værelser, hyggeligt udemiljø
Lyse værelser holdt i pæne farver. Boede med 2 store børn på værelset uden ekstra betaling. Mulighed for at sidde udenfor om aftenen omkring gasbrændere. Pænt poolområde. Receptionisterne er ikke serviceminded. Dyr parkering, 45 $ pr. døgn.
Flot indretning i original, ikke overdreven maritim stil. Komfortabelt og velbeliggende. Fornuftig pris, men uartig dyr Parkering, hvis man har bil med
beliggenhed, værelse med balkon, gode terasser med åben ildsted fitness center alt for lille til så mange gæster, det samme gælder morgensmadsrestaurant, alle tillægsydelser er temmelig højt prisat ( fx internet samt parkering )