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the staff very pleasant and helpfull our stay very relaxing
Staff friendly and attentive. Plenty to do in hotel itself Room bit hot drinks expensive
A highlight of this hotel is the friendliness if the staff and the lengths they go to in order to accommodate your every need.We had a 16 month old baby with us during the stay.they could not do enough to accommodate our needs in terms of meals etc.excellent! Could do with general modernisation.
The swimming pool was lovely The mattresses were not very comfortable, the staff were unhelpful and the decor and facilities were a bit backdated.
The hotel staff were very helpful and polite. The hotel facilities were very extensive and were ideal for family holidays. The food was of a high standard, and the hotel was very clean. There are some parts of the building which are very shabby, and the rooms and bathrooms need a re-furb..
The welcome we recieved was terrific right from the start was excellent and would recommend particulatly to G&S fans.
location.good value.pleasant breakfast.warm room. it was classed as 4 star aa rated hotel on the internet,when in fact it was 2star rated & met those standards.
Friendliness and efficiency Poor water pressure for bath/shower
Room very tidy, well decorated,good complementary shampoos and soaps.all the digital tv channels. At breakfast, couldn't fry an egg to save his life.
Excellent facilities friendly host good food ideal location for Torquay sea front
lovely breakfast and friendly staff telly in the bedroom? was almost on the ceiling gave me a headache
Privacy, friendly staff, could come and go as you pleased, good food.
breakfast The room- only one on the ground floor, next to gents, office and carpark, in private section. Small room. Noisy from other guests arriving and in lounge area.
Friendly staff (including Oscar the cat), nice room, good breakfast. Execellent location in quiet road part way between railway station & town and a few minutes walk from sea front.
I felt like viziting frends.
really nice staff nothing to much trouble, nice atmosphere. nice big buffet cooked breakfast no restrictions how much you could eat. entertainment would liked live singer all 4 tlh hotels every night.
Staff very friendly and good swimming pools My single room was very small and basic
Use of pool and children's games area Cleanliness, confusion of where to go for evening entertainment
The on-site facilities, friendly bar, excellent breakfast inc. service. The dinning room was exeptionally good. A hotel I would be extremly happy to revisit. NO
relaxed,nice surroundings,location good,plenty of activities and the buffet breakfast was very good. no
Hotel facilities were excellent and food was also very good Room was apaaling very very small bathroom tiny with sink in the bedroom, no room to even walk down one side of the bed and not enough draws to put clothes away for a 6 day break, tv was so old with no remote.....in my opinion this room was a single room...
Great stay, welcoming staff, great value food that tastes fab. The best entertainment package available. Fantastic holdiay at reasonable prices. There wasnt anything that we didnt like the staff ensure that your stay is lovely and you always leave wanting to go back.
the staff in the bistro bar were really friendly and great fun to converse with. The pool area was great' and food fab!
Basic but very friendly. Needs updating, but cost would be huge as it's a big place. Spa all working well. Really nice aztek pool. Breakfast not great. Thanks Breakfast
reception staff were very friendly and helpful. breakfast staff were very slow, rooms were very outdated and expensive for what you get. our waiter was quite rude.
Ideal town location, close to seafront. Corridors narrow in hotel.
Superb value for money!!!! Reception, restaurant manager and bar staff were very friendly and welcoming - Breakfast Monday morning was lovely and very fresh. Overall cleanliness of hotel was good. Lovely clean crisp linen! However we missed the Restaurant Manager on Tuesday morning for breakfast. The appently unsupervised waitresses were not so friendly and the service was poor. After seating us and directing us the the rather stale and crusty looking breakfast buffet they disappeared (together) for a fag break. We then had to wait 20 minutes for them to return for us to be able to eat as there were no plates anywhere to be found!! Please get rid of that horrible breakfast buffet. It was so much nicer when our breakfast we made to order (as on Monday). The hotel is in need of modernisation, but nothing I would really complain about as it offered such great value for money. The tiles in the swimming pool were dirty however.
the bedding was clean hotel is grubby and in need of refurbishment
Very friendly staff, good entertainment only the stairs!
The staff were a credit to the hotel. Very friendly & helpful. It was a little shabby in places, including our room, which was so packed with furniture, it made it even smaller.
Excellent position and despite being on main road, not too noisy. Staff very helpful. Lots of stairs, bathroom needs attention.
rubbish nothing worked holes in roof buckets everywhere ... no tele working loads of stuff broken no entertainment
Good location with excellent parking facilities with large room and sea views Disappointed to learn that the hotel was sold while we were there and hope that the new owner maintains the current prices and retains the staff who we cannot praise too highly. The television - it was hopeless - kept freezing on us - even the staff who were most helpful and tried to assist, could not get it put right
Location of the hotel, helpfulness of most of the staff, and with one exception the quality of the food. The hotel regularly ran out of stock items like mushrooms and fresh bread, and attempted to disguise stale bread by toasting it (toasted prawn sandwich!). The hotel appeared to lack a strong management, and took on committments that inpacted adversely on the overall standard of service provided.
pleasant staff location & room size 1,Rooms are dated need modernizing . 2, Hotel general state of repair, needs addressing , wonderful hallways & stairwells decoration needs renovation plaster on ceilings missing covered by plastic sheets.Outside repainted.3, Some facilities not available outdoor pool in poor state of repair would be a lovely feature if Maintained.Gym not what expected
location was good. breakfast was excellent. noise from traffic and heating.
I liked the friendly atmosphere and our host was so accomodating.
It was very clean and the owners were lovley and friendly also the staff was nice too.
Close to town centre None
This was our second stay at this hotel, we find it very friendly, good breakfast and so convenient for all the amenities will most definitely be staying there again in the future.
Close to Town Centre and not to Noisy roundabout.Excellent host and wife.Would definitely stay again at this b/b. No
Chris, the proprietor, completely on top of things from greeting to knowing our names to giving advice. Great breakfast, convenient location. Will stay there again. Off road parking.
A very pleasent hotel to stay in. And the people that ran it were very nice and helpfull the food also was rely nice. will defenetly stay there again and recomend it to anyone. none
The location, the staff and the cleanliness was faultless.
Everything was great the people who ran it and the staff.It was easy to get to the beach and 10 minutes walk from town. Would stay there again. Just the mattress not great and the shower needs an upgrade. Minor problems.
Great hotel,very nice staff ,would go there again, no problems. nice location , great food, excellant.
Owners friendly...The young waitress was lovely and couldnt do enough for you. Everything was minimal..ie breakfast...furnishings...old tv with only 4 channels
The staff were very friendly Interior of hotel was slightly dated and rooms were on the small side. But had a comfortable experience and location was great.
Rooms a decent size. Easy parking close to amenities. Rooms a bit cold.
Friendliness of the staff
Owners very knowledgeable and friendly,superb breakfast,comfy beds
Lovely welcome with a nice cuppa tea & cake.The decor to the room was unusual but pleasant.Relaxing atmosphere. none
really helpful and friendly
We had booked the Penthouse Suite and were amazed by it when we got there. We had the whole floor to ourselves just like a little flat of our own with a separate lounge, bathroom and bedroom and there was even a second bedroom which we didnt need so it would be ideal for a little family too. The staff were absolute brilliant, the hotel was tastefully furnished and the food in the morning was superb!! The best hotel we have ever stayed in in a long time and would definitely recommend and reserve again without hesitation
A very warm welcome from Stuart and Karen who were always on hand to assist. We were given full details of what to do in the area and directed to good coffee shops and restaurants. Stuart and Karen run a very nice property, with attention to detail. A freshly cooked breakfast, fresh fruit salad etc were the highlight of the start of the day.
the hotel was clean and the room was clean but the room smelt of smoke complaind and we got an airfreshner but still smelt
The location Bad extremely uncomfortable, room very old fashioned and basic. Shower - had to stand in the bath to switch on the shower, which meant being covered with freezing cold water!
My Family & Friends always use the rainbow hotel for its cleanliness & Facilities
Breakfast was good Hotel was dirty, noisy, with old worn out beds and leaky roofs. No paint on paintwork. Windows almost falling out. Hotel allows smokers to group on front step to smoke and shout at all hours disturbing guests above.
The location is good for the Theatre. Breakfast was good.The Xmas decorations were very nice. The bedroom needed attention. It needed decorating. The sheets needed ironing.
many many steps and corridors to pass for getting to the room!!! Just looking like a puzzel.
Excellent breakfast. Excellent checkin. Excellent room. No hotel information in rooms. Steam room out of order. No lockers in swimming pool changing area. Ballroom closed during stay. Drinks at hotel bar very expensive.
The breakfast was very good with lots of choice The bed was very uncomfortable, very lumpy. the radiator would not turn on, so it was cold in the room and the hot water was instantly scolding hot
not one thing worse than a youth hostel and filthy dirty
Full hot & cold buffet breakfast was excellent. Dinner at the restaurant was very good.