The quality of food in the restaurant was excellent as was the level of service in the restaurant. Bar service.Bar counter was deserted most of the time and one had to go to reception to request service.The price of drinks was very expensive.Breakfast was not included and was expensive
Great location, in the heart of Toulouse No safelock in the room, although it was mentioned in the service description. View on Place du Capitol only available for Suites, all normal rooms have unpleasant view on very narrow side streets.
Welcoming reception staff. rOOM was very well appointed and bed comfortable Drinks were very expensive and noisy rugby supporters were at the hotel at the same time as us!
The most central location in Toulouse
The fact that I could smoke in the room
clean/roomy and comfortable. great central location
Nothing, awful hotel Staying this hotel is really a nightmare. The worst hotel in the world I have ever stayed. Completely overpriced. You may easily have to pay the double amount worth the value. Not clean, not conmfortable room, in front of the hotel is garbage mountain. No air-con working properly, poor breakfast, and particulary arrogant and lie-telling staff.
comfortable well equiped accomadation and pleasant helpful staff loud street noise - window insulation needs upgrading
Clean and tidy, efficient staff. As a member of the Priority Club Rewards, I did not receive any confirmation from staff that points would be automatically credited to me, and I am still unaware as to whether this is the case.
Excellent location if you want to visit the principal atractions Difficult to reach by car as it is situated exactly in the city center. Expensive parking price
Location very central, room was excellent, staff friendly n/A
Convenience for the opera and for the Capitole
the location and the factwe didn't had to move out before 3pm the day of our departure the breakfast ( to expensive)
location and cleanliness There was nowhere to put toiletries around the sink area or the bathroom
Rooms and location
The hotel location was excellent, being close to a large amount of restaurants and shops, made exploring easy and enjoyable. The welcome at reception was poor and unfriendly. The corridors leading to the rooms were dark and dingy.
nicely appointed rooms, great design, excellent location , good staff room too small
location was excellent. Bed was exceptionnally comfortable. Internet in the room was free. Apples on the pillow are much better than chocolate.
the rooms were very comfortable and clean. the location was excellent too there was not the option of food and the bar was hugely over priced. as a result we did not stay in the bar, we ate out every night
Central location, aspect overlooking river, staff responsive when asked. safety a concern, eg no safety features to bath - no hand rail or anti slip mat/surface, poor corridor/stair lighting and access to breakfast room. Difficult for guests with less mobility. Communication to guests could be more proactive - one has to find out, rather than have services offered.
It was warm, cosy and charming, I`ll definitely be back!
Marie was fantastic in answering all my questions. The hotel is very charmous Car parking - I have been in hotel were the hotel has an agreement with the car parking so the final charge is less
Clean, comfortable rooms, very helpful staff. Great location and was quiet even though on a main street. Had the best meal of our trip in their restaurant.
Great location on river & friendly helpful staff bathtub/shower challenging for older person
Quiet room, very helpful staff, excellent breakfast
The hotel was very comfortable and stylish.
The location was great with rooms overlooking the garonne and just above a great brasserie. not really
Therre too short a time to appreciate
We liked the atmosphere produced by the welcome of the staff, the decoration, the location (so close to the centre of the city), the view and the simple comfort of the room itself The bistro opposite is frequented by the young generation, who are not prone to going to bed early and on hot night with windows open they tend to keep one awake until closing time at 0200 hrs. Parking is naturally at a premium and a bit of a walk away.
When my husband was ill the receptionist was extremely helpful, contacting a doctor etc and allowing us to stay in our room late on the day we were leaving. The hotel is difficult to get to because of the narrow streets and one-way system in Toulouse.
The location was great. Very close to the city center and close to the river. The room was spacious, clean, and had very nice style. The shower was handheld and connected to the bathtub faucet. Its hose was not long enough to use standing up. There also was no shower curtain. I stayed in another hotel in Toulouse with a similar arrangement, so maybe it is just local custom not to shower standing.
Very nice and generous breakfast. Free wifi access.
The location, its right in the center. The rooms looking out on the small street are extremely noisy at night because of all the bars in the area. Make sure you ask for a superior room, they are a bit more expensive (eventhough they are the same size as the standard rooms) but look out on a courtyard/parking and are quiet.
fin betjening og rent overalt. super godt.. morgenmåltidet, for lidt internatonalt, men ellers ok....
Meget lækker morgenmad. Velfungerende og støjsvag aircondition. God beliggenhed. Rent og pænt Giv de bedste værelser først og gem de dårlige til sidst.
Jeg syntes godt om de gode senge, airconditionen og den døgnbetjente receptions service. Morgenmaden var tilpas i art, omfang og pris. Jeg savnede en elkoger på værelset og et par krus. En rigtig hovedpude er også en dejlig ting.
Verdensklasse-placering midt i byen, søde mennesker, hyggelige om end ikke prangende lokaler. Varmt anbefalet! Nej
best hotel to explore Touluse expensive brekfest
Lovely hotel with excellent staff who were very helpful and informative - thanks again for the advice! It is at an excellent location and good value for money. The bathroom was nice and spacious, but it would have been nice to have a shower curtain.
The hotel is very well situated, right next to Capitol. I had a great room (standard room) considering the budget I allocated, but it was pure hazard as the friends I have travelled with received really small rooms (not to mention their bathrooms). The hotel has just on the entrance a 20 steps stair and no lift. When I arrived, a very nice lady – a client (!) helped me out, but did not have the same luck when I left. The hotel staff was rather polite, but not excessively.
Best location,nice old downtown french building.Nice people Nice building but old.VERY Bad&annoying smell coming out of the bathroom every night we came back from our day tour --I suppose it was something due to old facilities-plumbing,certainly not dirt or something like that.Prefer a room with a window in the bathroom maybe will be better
The location is excellent, just off Capitole place, surrounded by good restaurants and easy walking distance to the main sights. Staff were friendly, my room adequate size with a balcony overlooking a quet courtyard. No hairdryer in room... but once I mentioned this at reception, they sorted the problem and gave me one for the duration of my stay. Shower was a little cramped as well.
The staff is very friendly and want to help, receptive to the guests needs. No elevator in the hotel. Not so easy to cary the luggage on the stairs. Aslo, no all the rooms are having toilet and this was not specified on the website. I booked a room with toillet and shower and at the reception it was offered first one with only shower and common toilet. It was solved, getting the one that I booked..but..
Only thing that is good that hotel is in good position – near, between river and town centre. The rooms that we got were nothing like on those pictures (old, bad smell, unclean, water and electricity together). We got a new room but with big water problems (when you flushed the toilet, the water would explode from the sink making a really noisy sound and when you were showering the water didn't want to leave until you flushed the toilet). No free parking in front of the hotel! There is only the public one in front of the hotel which you had to pay, and you can not park more than 2 hours. Very loud the whole night! Hotel was in the part of the town near the river where a lot of people go out and get very, very, very drunk and in 3 or 4 A.M. they yell and scream, and are smashing bottles on the parking lot!
The hotel have recently been renovated so this invalidates previous comments saying that the rooms are old and dusty. The rooms are clean, small but functionnal. The location is ideal. However the rooms are noisy, lots of drunk people late at night making noise in the street. Internet/WIFI is free and fast with good reception from the room. Noise
Friendly and helpful staff. Unfortunately, I had lots of bed bug bites as a result of my stay at the hotel.