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Rooms were clean and a good size. The staff at the front desk were not friendly or approachable. We asked them to call us a cab a couple times and each time it seemed like they couldn't be bothered. We asked them for suggestions on how to get to and from places and they just gave us this animated map that we already had. Also, the airport shuttle was a joke. We waited for one to pick us up at the airport and he just drove by us and didn't stop or even slow down (all of the other hotel shuttles stopped for a minute to see if anyone would come). We had to call the hotel who told us they would send him back. Also! When he dropped us back at the airport after our stay he started driving away as we were getting our bags out of the back. Onlookers ran after and stopped him. He didn't apologize or anything. Overall staff friendliness was extremely poor. Also the "fitness centre" is literally a eliptical.
The hotel was located at the end of the city of Vancouver with good access to the BCC ferry to Victoria island. The rooms were clean and nice. The bathtub and the tiles were very old. The shower head was very old and outdated.
Great staff, super friendly. Weird water soaked hallway carpet and funky smell.
Great location to access transit within Vancouver. Quick to get downtown and around
super clean! very comfortable beds. would stay again and recommend to a friend. shuttle driver was excellent as well. showers worked well good soap products suppplied.
Staff was great, restaurant on site, and lounge/bar is excellent. Difficult to navigate around for parking if you have a vehicle that is higher than 6'4" to fit in the underground. Better for people with no vehicle.
Very convenient to the airport. The free shuttle was a great help to us. No, nothing about this hotel displeased us.
Very convenient location for Vancouver Airport and easy access to services in both Richmond and Vancouver. Free airport shuttle makes it easy and on site White Spot Restaurant useful.. Having arrived at airport at 1.30 in the morning, just wish we had appreciated the shuttle is available 24 hours a day, rather than our having to get a taxi.
Room very clean Staff very helpful Mould all over the worst caulking job around the bath I have ever seen Décor dark and depressing Remote from most places except airport Located in middle of an industrial area next to highway and only suitable for guests with cars. . Part of problem was that it rained all the time we were there
the airport transfer, and a location that has good city public transport outside the door and friendly, courteous staff a lack of late night eating
The price was great, the location to the airport convenient & the airport shuttle was perfect. The staff, every time I'd called, seemed to want to get off the line as quickly as possible. I'd called to confirm how the shuttle worked & called twice more with our ETA when our arrival kept getting delayed while we came by train to Vancouver.