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Good location. Excellent breakfast. Desk staff very helpful. You want to know who made our beds, emptied our trash, and replenished our towels? That would be ME. Housekeeping never came into our room until the day of checkout, when they were in such a rush to turn over the room they woke us up@9am. No tip, ladies!
Everything staff breakfast maintenance cleaning
The hotel room was clean. The hotel was under construction. This fact was not Published. If we would have known, we would have not stayed at this property! My husband is handicapped and the elevator was out of order as well as the gym. Air condition didn't work either!
that they're going to be closing soon very good move on Holiday Inn Express behalf definitely will not want to stay here again Hotel ready for remodel should have been closed until completed unable to put out signature breakfast because of future closure like it would be a big deal to throw out any extra food
Room was clean, breakfast was very good. Bed was not good at all.
I thought it was one of the nicer places I have stayed in for the money. The only thing I would seriously suggest is they do a better job of cleaning out the heater/ac vents.. they were filled with dirt and dust
Staff was very helpful and nice.
On demand HD cable & flat screen tv. Good showers. Wifi tough to connect at times.
The breakfast was good. Nice restaurant next door. The hotel had originally had us in a king size room, but said that they could switch us to two double beds because we booked on line.
easy access to interstate no
First time in the Vernon area. Pleasantly surprised. Hotel was clean, bed comfortable.
Price... Distance to next morning work location..
Leaving Dirty, uncomfortable bed with old broken up pillows, had bugs, rusty, dirty tub, the room next to us was boarded up but we both heard things coming from there, unfriendly staff who didn't wven have our reservation upon arrival. We left and drove two hours home is read of staying there. We were not given a refund.
Customer service almost non-existant
It was a great price and the location is convenient I had no hot water on a Sunday morning where I had an event in the morning. I call the front desk and told them and they said let the water run. I ran the water for 30 minutes with the sink faucet running and it was ice cold. I had to leave and the front desk did nothing to make it right when I spoke to him. No offer of a return of money, free stay or partial credit.
Very pleasant front desk staff. The room was filthy and smelled terrible. The ceiling in the bathroom was badly damaged from water and looked like it could come down at any minute. No shower curtain so the floor turned into a lake after showering and the fixtures were rusty and lime scaled and even missing in some places leaving a gaping hole in the shower. The air conditioner was running loudly and badly and kept us up all night. Will never stay here again its a miracle there was no bed bugs.
Convenient location for dowtown. Helpful staff. Underground parking with lift to lobby. Cafe shut during middle of day.
Helpful,informative and kind.
Clean and nice space. Great staff.
Restaraunt closed too early
Beautiful clean rooms, great AC, very comfortable mattress. Cost of parking that they spring on you. They say it will be "validated" but in the end just means they'll charge you $18 at checkout.
The price, location (right next to the XL Center during comic con), staff was friendly, room was excellent! No breakfast included, wifi wouldn't stay connected.
I enjoyed a wonderfully relaxing stay at this Hilton. The staff went out of their way to accommodate my baby. The rooms were comfortable.
The parking lot attendant was rude and not helpful
I really want to compliment the staff. Every person I encountered went above and beyond to be friendly, pleasant and helpful. The hotel had everything I needed and the price was reasonable. Even the garage was well lit and easy to manage ($17 per 24 hours). I would return.
view guy smoking outside while i waited for a ride
The service at the front dexk The fitness center
Didn't like you had to pay for parking when we were staying at the hotel anyways, also for that amount there should have been continental breakfast offered.
I liked the big spaces and the comfort of the bed The room smell like smoke and the neighbors were noisy.
I like nothing Everything
Clean and comfortable and quiet. It was a bit expensive. Starbucks in the lobby was great. Staff was wonderful. It was a bit expensive. Parking felt a bit unsafe.
There was no continental breakfast included and the options for breakfast took too long so I had to go somewhere else.
the location was very convenient, it is close to the freeways and the city but not in the crowded downtown area. they provided shuttle to nearby places like rental car place and science center. They have a good wifi. renovation was ongoing during our stay and there was no advanced warning of such work going on, as a result the lobby and the hallways are dirty, dusty, noisy, and smells funky. the renovation work was not properly phased/staged to allow guests to have access to the rooms without passing through the work area. the room that was given to us was the first room from the construction work and even when I want to rest during the day I couldn't because of the noise. the room was also across the hall from the breakfast area and some people were noisy in the morning, the loudest was a fire inspector talking to a hotel staff and I could hear their entire conversation in my room. the room that was assigned also had a few issues - the phone never worked even after I complained about it several times; the lights in the bathroom was flickering, it was fixed after one complaint but they replaced one of the bulbs but not the other resulting in a weird lighting; the shower water was never stable, warms up for a few minutes then drops to cold water for a few then goes back up to warm again; they also forgot to service the room on one of the days that we stayed.
The hotel was very friendly and I felt secure by myself during my stay. Staff was very helpful
Undergoing construction. very busy place with construction workers doing interior renovations.
The room was very clean and modern. The breakfast served and the location of the breakfast were great. I found the intermittent noise from the heater somewhat disturbing, but I guess that is true of all motels. You either put up with the noise or freeze. In this case, the noise seemed to drown out the television sound, which did not reach a very high volume anyway.
Biscuits were put out for breakfast and asked worker if gravy was coming out - reply was - No, it's Sunday and I'm too busy. A simple no would have sufficed without the comment.
I read some great reviews about this hotel before booking. In reality it's just a basic short stay hotel doing what you would expect at a good level. Only issue was a slight odour from the a/c unit but no real complaints, but also not a hotel I'd rave about - had no need to test the resources of the staff so highly praised in other reviews. Good simple stay!
Nice clean and comfortable room. Internet was free but extremely slow and took forever to connect.
Hotel right on our route. Staff efficient and pleasant. Room clean and comfortable. Kids really liked the breakfast-- particularly the make-your-own pancake machine! A/C unit cycled on and off loudly, waking me up. Didn't bother the kids though.
Large clean room, free internet access via WLAN and 2 Computers for guests, good breakfast,friendly person at reception.
The room was nice, clean and comfortable. In general the Hotel was very good.
coffe maker broken
The breakfast and the cleanliness of the room. Very neat and tidyPlease write at least 15 words
Room and bathroom were clean. Parking is not included in room rate. This is not clear on the hotel's listing on Kayak's site. Room and bathroom have the charm of an old dorm room. Breakfast is minimal--continental. The bargain aspects of the hotel would be ok if parking was included. With the fee for parking, the room rate is not a good value. We would have gone to another property if we knew that parking wasn't included in the room rate.
Smell. The place appears run down.
The staff was friendly and service driven. I liked everything.
The continental breakfast was decent. The hotel was extremely lacking!!!!! There was mildew/mold in the shower, the wallpaper was peeling in several places, the ceiling tiles in the bathroom were messed up, there were burn marks on the rug, the room smelled like smoke/musty, and the lock was broken on the door. The signs said they were updating, but I didn't see any work in progress. It was pretty gross.
It was very close to downtown. Just about everything. It wreaked of cigarette smoke and they said it was under renovation but the room and halls were still old school and nasty.I was afraid to put my babies on the bed. The exposed part of the king mattress was stained with who knows what. I was disgusted. Breakfast was meager.
The front desk attendant was wonderful. She helped us with cab information and offered us toothpaste and deodorant as we had forgotten to pack ours. Excellent location to attend an event at the XL Center. A little run down. Wallpaper peeling, dusty. However, I noticed they were in the middle of renovating the entire hotel so I assume these flaws will be gone soon.
Large room and bed Was old and outdated. It did look like they were attempting to update stuff so that's a good thing. My bed wasn't made properly and the sheet kept coming off.
Staff was amazing It looks old and warned.
Nothing Filthy room. It smelled, hair every where, cobwebs, toilet wouldn't flush, and the shower wouldn't drain.
Sketchy area, stained furniture
There was a concert going on. The Hotel was a night mare. They sold all other parking spaces for $40 that night and the concert crowd trashed the out side grounds with trash and beer bottles and even partied in the halls after midnight in large groups. The cops had to kick them out I WILL NEVER GO TO A SUPER 8 AGAIN ! Staff was slamming doors and using vacuums and power tools in the hall way outside our room from 3 am to 6 am !! !!! Horrible experience I WILL NEVER GO TO SUPER 8 AGAIN !!!!!!
I like the ease of checking in and checking out. I had to wait until 1 pm for my room but that wasn't a big issue. The Erotic Zone club being located next to the hotel was a little shady.
Wasn't bothered by staff Everything was dirty. Some toilet amenities appeared to have been used. Remote control had to be used with a plastic bag over it because it was so dirty.
it was in a good location inside Hartford away from downtown but close enough for everything we needed to do. The price was right. The breakfast was mediocre. The in room coffee maker was not replenished every morning. There were no tissues in the room.
Carpet new and recently painted Very close to downtown Hartford Had to drive to restaurants Very basic breakfast
It was by far the worst Super 8 I have ever stayed at. The breakfast was constantly missing cinnamon rolls and there was a constant line at the waffle machine (because the waffle machine, microwave and cereal were all crammed into the same corner). The waits for breakfast was so long, that I gave up on the second day and started walking to the McDonalds around the block. One day, I didn't even receive maid service. The bathrooms needed some paint touch up. There wasn't a place to hang my clothes. By far, the worst hotel I have stayed at in a while.
This guest did not leave comments about this hotel.
It was outdated and dirty It was outdated and dirty
It was very dirty, the sheets were extremely old with holes. The room had a peculiar odor. I went to a funeral and it was very late to leave and get another hotel.
The price was great The non smoking room smelled like something had been smoked in there recently, either cigarettes or crack.
It's close to downtown Hartford's attractions a broken door, a badly fixed toilet seat and holes in every bedsheet, linen and towel
Price. It was a dump. Non smoking room smelled like cigarettes. Floor was falling apart. Cigarette holes in the sheets.
They had a great staff very friendly and helpful maybe. The hotel all in all was nasty. I got a smoking room burn holes in the sheets. Wrappers left in the room from the last users. Its wasnt worth the ---$ i paid for it i slept in my car.
Nothing Broken deadbolt lock. Non working over bed lamp. Shower curtain with holes. Bad smell in room
Although the bathroom was clean there was mold on the ceiling there was a big hole in the cover on the bed
Floor not vaccumned. Sheet washed but stained, plumbing problems. No shampoo or conditioner. Some of the limited TV channels unviewable. Not 2 stars. Nope
Our room reeked of cigarette smoke but it was only --- a night. The staff was super friendly and our room served it's basic purpose.
Front staff very nice Cigarette burns in sheets in non smoking, dirty toilet, old soap from previous stay, damp rug