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Friendly helpful staff in downtown DC. The air conditioning in the room wasn't very good. It didn't feel like it dropped below 70F while set to 60F in November.
Staff very helpfil. Close to DC metro and attraction
Friendly, attentive staff. Clean rooms and facilities. Location is within walking distance of many places to eat and a short ride from the national mall. Would stay again. Very cold lobby/restaurant/bar area. Thermostat in room kept malfunctioning. The maintenance guy brought us a space heater at one point. Requested shampoo at one point and three different staff people delivered some three separate times. Very friendly, but obviously some lack of communication. Staff was very apologetic about the thermostat and offered us a variety of comps.
The room was made up in typical Hilton style with decent bedding/bathroom stuff. This hotels has seen better days. One of the elevators was out of service (seemingly for a long time - a piece of tape covering the outside) the button to the elevator was cracked, and the whole thign was worryingly slowly and creaky. The room itself smelled musty - like it hadn't been aired out in years. Outside the window was the HVAC system which was *loud*. It was a crazy-horrible room. My best guess is that because Kayak booked the room through Priceline Hilton felt it was okay to give me the worst room they could find. I checked out immediately and went to another hotel nearby for the same price, but with a much nicer room and hotel in general.
The location and comfort here is great! Overall very good value!! The room was a little tight. Room had empty box of tissues, could of been a bit cleaner, dust.
The hotel was very nice and extremely close to all the sites (just blocks from the White House). The room, service, and location were far above what I would expect for the price. Would stay here again and will recommend to anyone visiting the DC area.
Excellent location for much of downtown DC. Around Midnight my room filled with old cigarette smoke as someone began smoking in the stairwell. The air quality overall in my particular room was poor, requiring the windows to be opened as much as possible. This of course made it difficult to sleep as the city sounds in DC near The White House are loud and replete with sirens 24/seven. Normally, one might cover one's ears to have silence. However, at this hotel the pillows are the size for small children.
I did not like the fact I had to pay valet for parking or find my own. I feel if I m paying for the comfort of staying out of town then that is something that should be included.
It was right downtown near the white house and monuments, so we could walk everywhere Everything closes down so it's hard to find a late night restaurant or pharmacy
Proximity to WH
Very nice amenities and the shower was great! I booked my stay two month prior for a King Bed for one night. When I got there, they said they were sold out of King Bed's and all they had were two doubles. Not the biggest deal, but what is the point of booking a King in advance if that is not what is available? Also, our room did have a musty smell to it when we first got it. After running the air for a bit, it went away.
We upgraded at check-in for an extra $50 which doubled the space. The location is excellent as it's walking distance to several sites. The fitness center is excellent and is included in the price of the room. Lack of parking requires you to valet for $56 a day. If you are somebody that needs a great view you won't find it here.
Location Hidden charges. $58 a night to park. Nowhere did I see that when I booked the trip. $8 for a draft beer that should be $3, I get a call from security in the evening waking me up, stating that the policy is to call if the do not disturb sign is out. The do not disturb sign was out, I didn't want to be disturbed. Couldn't go back to sleep. I'm a small business owner, if I treated my customers that way, I would be out of business. I will never give that hotel a dime again.
Excellent Capitol Hill location. Comfortable base for young children on their first tour of the Capital.
Quiet even though we were on lower floor and overlooked front of building. Great location. Restaurant (breakfast) food just ok.
The room was nice until we looked out the window and found we had a great view of the roof... (sarcasm) Valet constantly begging for tips. Being from Vegas I tip almost excessively however if someone begs for it or nearly has his hand out the entire time it is not coming. It's called a gratuity for a reason. Then when delivering the vehicle no opening the trunk, and doesn't return the seat to where they found it or at least close. Not much effort in valet.
Internet, parking, tv hdmi not working, deceiving "city view"
That staff was very helpful and friendly. Also, the location was great. Very close to the Capitol building. We upgraded to a buffet breakfast, which was lacking and the hot food was cold. Not a good value at $25/ person, but at a hotel, I understand the price, but if the food is cold, then it was a waste of money.
Clean sheets, very comfortable bedding, clean showers and floors. Great location with respect to the national mall. Gym is great. Would definitely recommend. Nothing.
Walking to distance to good lunch and dinner choices Hotel lobby shop was typical "airport prices" for anything you'd want, making You feel like a fool if you didn't to walk across the street and buy a snack or coffee at 1/3 price.
Spacious room, quiet, clean and well-appointed.
I like that I was created with champagne and the staff were very friendly!
The Grand Hyatt is our favorite hotel. They have everything from good food to gift shops to a pool. I would highly recommend it! The room service options were slightly limited
It was clean The parking very expensive
Clean room Quiet Friendly Staff Great location Great price Nothing!
Great accommodations perfect for Travel Show we were attending. Loved the location--convenient to many restaurants and sites of the city.
The location was great and the rooms were updated. To big. Staff was not very friendly.
Location was excellent. The hotel is really nice and the price we got could not be beat.
The room was very clean, the price was reasonable for downtown DC. Went to get away and attend a Wizards game, and the location is perfect for attending events at Verizon. Would absolutely stay again. Pool water was cold.
Close proximty to city center, metro access through lobby. Nothing
Lots of foodie options and gourmet coffee within a five minute walk. Close to subway. Acceptably clean. Clearly some deferred maintenance in the guest room bathroom.
Everything was very good but the cost was high for a room. I could have been as comfortable at a less expensive hotel Cost
Location, location, location Helpful staff Very outdated Raggedy carpet Stench in hallway Noise from plumbing in next room
Nice lobby, courteous staff, comfortable bed. Tiny gym, mold in the bathroom grout, room amenities were average, surprising amount of wear and tear in our room for a hotel in this category.
Very clean, quiet and accommodating.
Location is ideal for seeing the museums and monuments. Lobby and restaurant staff are warm and welcoming. If you forget to tip housekeeping each morning, don't expect clean towels.
det har været et godt ophold, og jeg vil gerne bruge Omni kæden igen, hvis standarten er den samme alle steder.
Fantastisk dejligt hotel med god beliggenhed. Man får følelsen af at være tilbage til en tid, hvor luksus var i højsæde.
Beliggenheden er suveræn lige på Dupont Circle med mange restauranter og barer. Metroen ligger 300 meter fra hotellet så det er nemt at komm rundt i DC
God placering, pæne værelser, god service For høj musik i receptionen/dårlig akustik
Dejligt hotel hvis beliggenhed er alle pengene værd.
Hotellets beliggenhed er meget central lige mellem Det Hvide Hus og Georgetown og dermed tæt på både museer,Capitol Hill, Arlington og den historiske del af byen. Det var en fin ting, at vort værelse indeholdt et køkken med alle nødvendige faciliteter, men det havde været rart at vide på forhånd.
Large rooms, I had a suite for myself. Nice beds. Staff was friendly and helpfull. Location was fine, in the area of the George Washington University and close to all tourist sights in the city Please change the refrigerator. In was incredibly noisy and I had to turn in off during the nights.
Fint hotel med store studioer. God beliggenehed tæt på det hvide hus og the Mall. Af højere klasse end de 3 stjerner, som hotellet har status af.
Der er virkelig store og komfortable værelser. Der er køkkenfaciliteter.Beliggenheden er fin for sightseeing.
Customer service The sofa sleepers
Excellent location. Beautiful view of the Washington Monument from our room. Staff was friendly, knowledgeable and helpful.
Location Maids Front desk staff on more than one occasion Very small rooms
I came down to ride my bike to all the museums and monuments. When I presented my claim ticket for my bike to the bellman my bike had been stolen. I spent 4 hours in the lobby filling out a police report
Friendly, helpful staff; great location, spacious room, well appointed and comfy. Overall good pic! Room too hot, useless thermostat, too much light at night. Bring a sleep mask
Spacious room located across the street from our conference The heat in the room was stuck on and the thermostat didn't do anything. Had to leave the windows open to be bearable in the room.
Got no parking and they charge 46 $ for car over night To much
Great location and accommodation . Personable staff. If I had to find a weakness it would be too very small elevators
The hotel is very clean and well maintained. It is an old building with character. There didn't seem to be any dress code for the staff so I couldn't tell for sure who was working there or hanging out. Staff couldn't easily tell me where local restaurants were. I had to find them on my own. The air blowing into the room from the HVAC vent was loud. I would have expected this from a cheap hotel but I paid over $350 per night.
the front desk staff was very helpful and courteous. The room was clean and spacious. The bathroom was wonderful.
Comfy beds, decent size room in the junior suite. Nice quality towels and linens. Staff was pretty rude when we came back from seeing monuments. Bar tender was very rude when I went to take a call from my sitter and acted as if I was running out on the tab and refused my drink when I returned for no reason. The manager, I assume was very rude when we came in laughing (mind you, it was a bday party and gathering of veterans) In serious need of vending machines or at least bottles of water. The night staff was nice enough to bring up a cup.
Great location. Great customer service.
I loved the room and the cleanliness...the comfort of the bed..overall great... the fact that there was no tub mat in the bathroom. Tub very slippery. as a business traveler my flight was late and when I got to the hotel there was no restaurant or room service.. on my floor there were not even vending machines to purchase soft drinks..
Very warm and welcoming front desk staff. Great location. Well appointed rooms and spacious Nothing comes to mind.
The Churchill was a delightful respite for this harried traveller. The staff was exceptionally helpful and friendly, the decor very pleasing, the room quite comfortable . All in all, my stay - though short- was very pleasant. I have no complaints.
Spacious rooms, very friendly staff, excellent location, comfortable bed. One elevator (of two) didn't work; the coffee was bad.
Everyone was very helpful & attentive!
60 dollars for valet parking no other option
Very Clean Comfortable beds
I think I got bit... there was something biting
Valet parking was extremely slow and expensive
Everything exceeded my expectations. The room was clean and the bed was super comfortable. Loved the rainfall shower. The valet fee is overpriced. We were unable to get into our room because our lock needed to be charged. This was an inconvenience.
I liked the late check out option. The bed was extremely comfortable. The room was very clean. The front desk attempted to charge me for wifi even though my reservation included wifi. They expected me to pay or go out to use the public library in the common areas. After a visit back down to the front desk they provided me with an access code.
no self-parking. valet parking only. when I tried to do valet parking, they didn't allow me to do it.
Within walking distance of tourist sites and great restaurants. Comfortable beds! Hotel bar had great happy hour and the bartender made the perfect old fashioned with love.
Good customer service Very expensive hotel. The movies in the rooms are 20$ each. No HBO or any good channels really. Restaurant in the hotel is outrageously expensive (making room service also very expensive). 10$ for bowl of cereal, 25$ for shorts tack of pancakes. Food is really bad too. Like surprisingly very bad. Soggy fries, Bad salads,sandwiches, pizzas
Overall the property was excellent! A foul order in ventilation system.
Location The staff (including management) did not respond adequately to their system being down during check in. Problems like that are expected but management did not issue an apology to all guests waiting in line for 30+ minutes and did not show the urgency to find an alternate way to check in all the guests affected by the hotel's system outage.
I came in at 4 and there was no water or mini-bar in the room. They told me that if I wanted a Diet Coke I would need to wait until room service was open at 5. In the morning, they didn't fill the breakfast order -- said they didn't get it. This for $400 a night? Hardly 4 star service.
incredible suite for the price... they tried to put me in a regular dbl room when I checked in! Reminded them I had booked and been confirmed by their reservations mgr for a suite with 2 dbl beds.
Beautiful lobby, great DC location, helpful staff, lovely room. A value I don't understand but was happy to have. Lovely room. It was great! As a group we did not enjoy breakfast in the restaurant.
We absolutely loved our stay at The Mayflower. My husband and I were there to renew our vows on our anniversary and the staff were extremely welcoming, making sure our room was ready several hours before normal heck-in hours so that we could get dressed and off to the ceremony in time. I can't think of a single thing that was less than exemplary- the loveliest hotel in DC!
The staff was very freindly and attentive and the hotel itself is beautiful. The fitness center was impressive. There was no wi-fi availbale in our room and we had to pay 13$ per day for internet acess.
The Embassy Row is a trendy well-decorated hotel in a modern style, recently renovated. Excellent location, nice rooftop with small pool. Good food on rooftop... they have a limited selection but only $10 for each item at the grill. The staff seemed confused at every turn whenever we asked a question, particularly about pool access. They were friendly but unclear. The hotel charged us an extra $10 per day for amenities without fully explaining this ahead of time. When we asked about this upon check-out, front desk staff said it is for wi-fi, rooftop, fitness center, etc. Why is that not just included in the nightly rate? Also, parking is very expensive ($45/night).
Very cool rooftop pool and bar geared towards adults with excellent live DJ. Gay-friendly atmosphere. Clean and modern furnishings. Fun, young vibe. Service could have been more professional. Hotel seemed understaffed. Pool area needs more lounge chairs as seating was very limited. Rooftop bar offerings were limited and bartender skill was somewhat below expectations for such a cool space.
The beds were very comfortable, the decor is very stylish and the staff couldn't have been more welcome and helpful. The perfect place to stay in DC near great restaurants, the metro, cool neighborhood. Will stay again!
Nothing Small room and very noisy
It was a beautiful hotel, and the staff was very friendly. There were no ice machines, the wifi never worked the whole time we were there and they charged you for it. We had to call maintenance 4 times because AC would not turn off.
Great location, very trendy, rooftop pool and bar excellent! Parking a little pricey, small but clean (and cute) rooms
Ideal location. Some issues with the AC. It was ok, just not ideal.
This hotel has just been totally renovated, it is literally steps away from a metro station (key in DC). I stayed here at the last minute recently and will be back.
Staff attitude was terrible. It took over 25 minutes to check in at one o'clock in the morning. The lobby was dirty and dusty and the construction elevator came to bring me to my room had all sorts of debris . I was woken up to a fire alarm and walked down 8 flights of partially (dangerous) lit stairwell. When I arrived in the lobby it was thankfully declared a false alarm . I checked out of the hotel out of breath unshowered and a disheveled mess.
Beautiful and clean We were given a handicapped room and the bathroom facilities made it difficult to shower and relax. We were also told there was no charge on parking when booking and then charged.
Embassy Row is a gorgeous area to stay. The interior design aesthetic was fun and well done! It was easy to relax and feel comfortable. The "Adult Rec Room" was a fun detail as well. Never did I see the staff without a smile. They were eager to help with everything from handling wet umbrellas to dining recommendations . Very close to the Metro, so navigating was a breeze. The A/C is loud inside the rooms. (But only a problem if you're a light sleeper.)
The renovation & new decor is pretty much complete! The hotel looks beautiful! The facility is great, comfy, and has a lot to offer. Our stay was okay and went smoothly. The young man who checked us out on Sunday was super friendly and very nice! (wish we would've had him at check in) Check in at 1am was a bit rough and staff was not very friendly. Being giving some information or offer of any help or to answer questions would have been nice. Knowing about the breakfast foods in the AM would have made things a little nicer also.
Personalet var meget venlige,hjælpsomme og høflige.God betjening. Det er et ældre hotel, med slidte værelser,bad.
Hotellet var meget velbeliggende og stille. Værelset var meget stort og velindrettet. Fin morgenmad, som oven i købet var inkluderet i prisen. Når gulvet i lobbyen vaskes, bør vandet på gulvet straks tørres op, så det ikke bliver en farlig glidebane. Værelset fremstår en lille smule tungt i stilen, og det bør man være opmærksom ved fremtidige udskiftninger af inventar.
god beliggenhed, hjælpsomt personale især vedrørende parkering for få toiletartikler i forhold til standard og pris lidt slidt, f.eks. løst tapet på badeværelse. Boede på to værelser med 10 dages mellemrum, begge værelser noget slidte. Især i forhold til prisen.
Værelset var virkelig stort og servicen fantastisk. Vi nød, at der var morgenmad med i prisen, når man vågnede tidligt med jetlag.
Lækkert udstyret og stort værelse.Meget centralt beliggende
We took our friends and business partners on a east coast vacation trip. Our last stop was the Mandarin Oriental. What a wonderful end to a great vacation!! We only wish we could have spent more time at your magnificent hotel. Everyone we had contact with were very cordial and accommodating. We will definitely return for a longer stay to see some of the sights we missed on this trip. We will also be staying at your great hotel. Thank you for all the wonderful service, till next time. I truly appreciate the ease with which we got the two smoking rooms adjoining each other, it was instrumental in choosing your hotel. Robert & Catherine Aganon No complaints.
The hotel is a class act as good if not better than the four seasons and close to the Raffle's hotel chain