Location was excellent, most staff was nice and helpful. If you wanted Wifi, you had to pay extra. Channels on the television had horrible reception 9/10 times. One bellhop was incredibly rude when I asked to use a luggage cart, that were kept in their storage room at the moment, as I had multiple heavy bags to load in my car. Parking was outrageous per day ($60). This parking fee was also not included on Kayak or Pricline.
The staff was excellent, friendly and welcoming! Great location, clean and very spacious room. Will definitely book again when back in DC! Nothing
Friendly helpful staff in downtown DC. The air conditioning in the room wasn't very good. It didn't feel like it dropped below 70F while set to 60F in November.
It was right downtown near the white house and monuments, so we could walk everywhere Everything closes down so it's hard to find a late night restaurant or pharmacy
I did not like the fact I had to pay valet for parking or find my own. I feel if I m paying for the comfort of staying out of town then that is something that should be included.
Excellent location for much of downtown DC. Around Midnight my room filled with old cigarette smoke as someone began smoking in the stairwell. The air quality overall in my particular room was poor, requiring the windows to be opened as much as possible. This of course made it difficult to sleep as the city sounds in DC near The White House are loud and replete with sirens 24/seven. Normally, one might cover one's ears to have silence. However, at this hotel the pillows are the size for small children.
Room. Cleanliness. Privacy.
The room was excellent. Staff very courteous, friendly and helpful. I thought the cost for overnight parking at $59.00 was high for a guest in the hotel
The location and comfort here is great! Overall very good value!! The room was a little tight. Room had empty box of tissues, could of been a bit cleaner, dust.
Proximity to WH
Location Room wasn't clean. Carpet smelt like cigarette. They charged me for parking that I did not use.
Spacious room with super comfortable bed. No warning for the loud construction noise just outside our bed window at 6:30 am Sunday and then 5:30 Monday am. When we complained the front desk said nothing could be done.
The location was great and the rooms were updated. To big. Staff was not very friendly.
Location was excellent. The hotel is really nice and the price we got could not be beat.
Great accommodations perfect for Travel Show we were attending. Loved the location--convenient to many restaurants and sites of the city.
Location, location, location Helpful staff Very outdated Raggedy carpet Stench in hallway Noise from plumbing in next room
Everything was very good but the cost was high for a room. I could have been as comfortable at a less expensive hotel Cost
Clean room Quiet Friendly Staff Great location Great price Nothing!
The Grand Hyatt is our favorite hotel. They have everything from good food to gift shops to a pool. I would highly recommend it! The room service options were slightly limited
Close proximty to city center, metro access through lobby. Nothing
Lots of foodie options and gourmet coffee within a five minute walk. Close to subway. Acceptably clean. Clearly some deferred maintenance in the guest room bathroom.
I like that I was created with champagne and the staff were very friendly!
It was clean The parking very expensive
The room was very clean, the price was reasonable for downtown DC. Went to get away and attend a Wizards game, and the location is perfect for attending events at Verizon. Would absolutely stay again. Pool water was cold.
Very polite & accommodating There was 1 towel for 2 guests each day that required making a phone call for towels everyday. There was no blanket on the bed, just an abrasive comforter that was too hot. The room was never cool enough. We paid for a room with a view, but ended up with a room that looked at a wall.
The staff and service was first-rate and the location made walking easy to the various monuments and museums. Also the train station was in easy walking distance. I can honestly say that there was nothing bad about this trip...my wife and I had a wonderful time!
The staff was very friendly and helpful. Miscommunication in the lounge regarding a wine selection, and subsequently being overcharged.
The people at the front desk, the concierges, the doormen, and the housekeeps were truly concerned about my comfort and seeing that I had the best possible time in Washington. Your concierges are extremely knowledgeable and took the time necessary to help me find stores and restaurants; making phone calls for me to get things done. My own family doesn't care for me that well! Cannot think of anything. Oh, there is one little thing, the front door to my room, number 302, sticks. I meant to inform the front desk, but it was so insignificant compared to everything else, that I forgot.
I liked everything. The room was modern, well appointed, with a comfortable bed, and spacious bath. The staff was as pleasant and helpful as any I have encountered in some time. The location is great! I ate in the restaurant once and I enjoyed my meal. I look forward to my next visit. The closet space in the room I had was limited and would probably be tight for two people. This is a very small fault in an otherwise very pleasant stay.
Location, excellent door men. No premium channels. Broken toilet that was "fixed" twice but I had to fix it myself a couple times. No water pressure. House keeping only left us with 1 towel. View of a brick building 6ft from my window. Bar staff were disruptive and joking loudly with doormen while people waited at the bar.
very comfortable bed and room Most of the staff was excellent but one person was not friendly and didn't make effort to upgrade the room since the door of the room they gave me was broken. A second person immediately changed the room for the better.
Location and cleanliness
Staff was very friendly and the room was clean, comfortable, and dark at night. At check in my wife asked about a refrigerator since she is pumping and the young lady had one sent to the room. The refrigerator was broken. We were able to make due with ice from the hall.
Very clean, quiet and accommodating.
Nice lobby, courteous staff, comfortable bed. Tiny gym, mold in the bathroom grout, room amenities were average, surprising amount of wear and tear in our room for a hotel in this category.
Location is ideal for seeing the museums and monuments. Lobby and restaurant staff are warm and welcoming. If you forget to tip housekeeping each morning, don't expect clean towels.
Walking to distance to good lunch and dinner choices Hotel lobby shop was typical "airport prices" for anything you'd want, making You feel like a fool if you didn't to walk across the street and buy a snack or coffee at 1/3 price.
The room was nice until we looked out the window and found we had a great view of the roof... (sarcasm) Valet constantly begging for tips. Being from Vegas I tip almost excessively however if someone begs for it or nearly has his hand out the entire time it is not coming. It's called a gratuity for a reason. Then when delivering the vehicle no opening the trunk, and doesn't return the seat to where they found it or at least close. Not much effort in valet.
Very nice amenities and the shower was great! I booked my stay two month prior for a King Bed for one night. When I got there, they said they were sold out of King Bed's and all they had were two doubles. Not the biggest deal, but what is the point of booking a King in advance if that is not what is available? Also, our room did have a musty smell to it when we first got it. After running the air for a bit, it went away.
The breakfast was very overpriced!!!
Excellent Capitol Hill location. Comfortable base for young children on their first tour of the Capital.
Spacious room, quiet, clean and well-appointed.
Quiet even though we were on lower floor and overlooked front of building. Great location. Restaurant (breakfast) food just ok.
Location Hidden charges. $58 a night to park. Nowhere did I see that when I booked the trip. $8 for a draft beer that should be $3, I get a call from security in the evening waking me up, stating that the policy is to call if the do not disturb sign is out. The do not disturb sign was out, I didn't want to be disturbed. Couldn't go back to sleep. I'm a small business owner, if I treated my customers that way, I would be out of business. I will never give that hotel a dime again.
Internet, parking, tv hdmi not working, deceiving "city view"
Clean sheets, very comfortable bedding, clean showers and floors. Great location with respect to the national mall. Gym is great. Would definitely recommend. Nothing.
That staff was very helpful and friendly. Also, the location was great. Very close to the Capitol building. We upgraded to a buffet breakfast, which was lacking and the hot food was cold. Not a good value at $25/ person, but at a hotel, I understand the price, but if the food is cold, then it was a waste of money.
We upgraded at check-in for an extra $50 which doubled the space. The location is excellent as it's walking distance to several sites. The fitness center is excellent and is included in the price of the room. Lack of parking requires you to valet for $56 a day. If you are somebody that needs a great view you won't find it here.
Beliggenheden er suveræn lige på Dupont Circle med mange restauranter og barer. Metroen ligger 300 meter fra hotellet så det er nemt at komm rundt i DC
God placering, pæne værelser, god service For høj musik i receptionen/dårlig akustik
det har været et godt ophold, og jeg vil gerne bruge Omni kæden igen, hvis standarten er den samme alle steder.
Fantastisk dejligt hotel med god beliggenhed. Man får følelsen af at være tilbage til en tid, hvor luksus var i højsæde.
Location They offered to an upgraded room with a view for more $ Room had no view. AC broke , took 1 full day and multiple sells to get it repaired.
Customer service The sofa sleepers
Location Maids Front desk staff on more than one occasion Very small rooms
I came down to ride my bike to all the museums and monuments. When I presented my claim ticket for my bike to the bellman my bike had been stolen. I spent 4 hours in the lobby filling out a police report
The staff at the hotel went out of their way to please us. In particular: Mr. Herb Wright greeted us daily with his million dollar smile and was always ready to be of assistance. Mekdes Pierce, Nathan and Limlin worked so hard each day in the lounge for breakfast and appetizers/dinner. They were so kind no matter how busy they were. Absolutely not one thing. It was an outstanding hotel.
This is such a grand hotel. We spent 4 wonderful days here, great staff, exceptionally clean rooms and great views.
Excellent location. Beautiful view of the Washington Monument from our room. Staff was friendly, knowledgeable and helpful.
Large rooms, I had a suite for myself. Nice beds. Staff was friendly and helpfull. Location was fine, in the area of the George Washington University and close to all tourist sights in the city Please change the refrigerator. In was incredibly noisy and I had to turn in off during the nights.
Der er virkelig store og komfortable værelser. Der er køkkenfaciliteter.Beliggenheden er fin for sightseeing.
Dejligt hotel hvis beliggenhed er alle pengene værd.
Hotellets beliggenhed er meget central lige mellem Det Hvide Hus og Georgetown og dermed tæt på både museer,Capitol Hill, Arlington og den historiske del af byen. Det var en fin ting, at vort værelse indeholdt et køkken med alle nødvendige faciliteter, men det havde været rart at vide på forhånd.
Fint hotel med store studioer. God beliggenehed tæt på det hvide hus og the Mall. Af højere klasse end de 3 stjerner, som hotellet har status af.
Pleasant staff Had to call for hair dryer location on back of door.
$72 for 3 bottles of water and 2 cups of tea is outrageous. I asked for still water, three times when placing order, and they brought sparkling. It was late so I didn't protest.
Excellent customer service and friendly staff.
Beautiful lobby, great DC location, helpful staff, lovely room. A value I don't understand but was happy to have. Lovely room. It was great! As a group we did not enjoy breakfast in the restaurant.
My room was about ten years out of date, broken thermostat, etc. Entire hotel smelled like a small kitchen with no ventilation where someone had been cooking hamburgers. Gross.
We absolutely loved our stay at The Mayflower. My husband and I were there to renew our vows on our anniversary and the staff were extremely welcoming, making sure our room was ready several hours before normal heck-in hours so that we could get dressed and off to the ceremony in time. I can't think of a single thing that was less than exemplary- the loveliest hotel in DC!
.... Reserved through Kayak and pre-paid the hotel fees, but my credit card was charged twice for the hotel fees. Second time being charged $490 additional for inexplicable reason. I have been calling them and trying to get in touch with their accounting department since Sunday to no avail. Only thing I'm getting is voicemail and I have left 2 separate messages to inquire about the charges, but still haven't heard back anything.
Location. The exterior of the building was pretty. The doormen were busy talking to help me walk into the front door. They must've thought I belong at their hotel. I didn't like the way that I was treated when I checked in. Just because I have tattoos and wear jeans doesn't mean I don't have money to spend. I judge people based on appearance, as everyone does, but this man at reception treated me like trash. Couldn't even look at me. I asked for a king size bed and I got a room with two full size beds. I went down to ask for water since the room has ZERO amenities. The guy at the front desk handed me two tiny bottles of water. Jeez, thanks for the sip of water. I will never stay there again. The hotel is cheesy, lacks any character, and they need to tell their staff to respect everyone. Young, old, white, black, men, women, tattoos, yuppy, anything. You never know these days who's who, who has money, who has clout.
I would not recommend this. Overpriced, small bedrooms for 250. 27 dollars for a below-par breakfast. Sheets were soiled. No terrace despite photos that claim otherwise.
I came in at 4 and there was no water or mini-bar in the room. They told me that if I wanted a Diet Coke I would need to wait until room service was open at 5. In the morning, they didn't fill the breakfast order -- said they didn't get it. This for $400 a night? Hardly 4 star service.
Great location (close to the metro and the mall). The staff was very helpful, and cribs are available to use if you have small children. Overall, the room was comfortable and nice.
Liked everything about this hotel - excellent location near the White House, beautiful lobby, friendly and helpful staff, good quality and large rooms and bathrooms, and the hotel had an excellent rate over the Christmas/New Years holiday period, Liked everything
Great location, very trendy, rooftop pool and bar excellent! Parking a little pricey, small but clean (and cute) rooms
Embassy Row is a gorgeous area to stay. The interior design aesthetic was fun and well done! It was easy to relax and feel comfortable. The "Adult Rec Room" was a fun detail as well. Never did I see the staff without a smile. They were eager to help with everything from handling wet umbrellas to dining recommendations . Very close to the Metro, so navigating was a breeze. The A/C is loud inside the rooms. (But only a problem if you're a light sleeper.)
Nothing Small room and very noisy
The renovation & new decor is pretty much complete! The hotel looks beautiful! The facility is great, comfy, and has a lot to offer. Our stay was okay and went smoothly. The young man who checked us out on Sunday was super friendly and very nice! (wish we would've had him at check in) Check in at 1am was a bit rough and staff was not very friendly. Being giving some information or offer of any help or to answer questions would have been nice. Knowing about the breakfast foods in the AM would have made things a little nicer also.
The beds were very comfortable. I wish there was a mini fridge in the room and the room need better lighting.
Ideal location. Some issues with the AC. It was ok, just not ideal.
Very cool rooftop pool and bar geared towards adults with excellent live DJ. Gay-friendly atmosphere. Clean and modern furnishings. Fun, young vibe. Service could have been more professional. Hotel seemed understaffed. Pool area needs more lounge chairs as seating was very limited. Rooftop bar offerings were limited and bartender skill was somewhat below expectations for such a cool space.
Beautiful and clean We were given a handicapped room and the bathroom facilities made it difficult to shower and relax. We were also told there was no charge on parking when booking and then charged.
The beds were very comfortable, the decor is very stylish and the staff couldn't have been more welcome and helpful. The perfect place to stay in DC near great restaurants, the metro, cool neighborhood. Will stay again!
This hotel has just been totally renovated, it is literally steps away from a metro station (key in DC). I stayed here at the last minute recently and will be back.
It was a beautiful hotel, and the staff was very friendly. There were no ice machines, the wifi never worked the whole time we were there and they charged you for it. We had to call maintenance 4 times because AC would not turn off.
The Embassy Row is a trendy well-decorated hotel in a modern style, recently renovated. Excellent location, nice rooftop with small pool. Good food on rooftop... they have a limited selection but only $10 for each item at the grill. The staff seemed confused at every turn whenever we asked a question, particularly about pool access. They were friendly but unclear. The hotel charged us an extra $10 per day for amenities without fully explaining this ahead of time. When we asked about this upon check-out, front desk staff said it is for wi-fi, rooftop, fitness center, etc. Why is that not just included in the nightly rate? Also, parking is very expensive ($45/night).
Updated, modern hotel. Very friendly and helpful staff. Great location for touring DC by foot. Restaurant food was so-so. Found places close by for all of our other meals.
Friendly staff. Citrus water in lobby refreshing Great interior design/decor Location No free wi-fi
Very friendly staff! Watch the charges. Some claim "free" or complimentary but they aren't. Also the front desk wasn't staffed well for a busy weekend of a large charity function. Longer than expected wait times to check-in and out especially.
First class location and facilities Expensive
I liked the location Facilities, it is expensive for what they offer
When your paying $450 you would expect free internet
Everyone was very nice and the food was wonderful. The hotel was spotless and decorated very well. Nothing. It was great.
We took our friends and business partners on a east coast vacation trip. Our last stop was the Mandarin Oriental. What a wonderful end to a great vacation!! We only wish we could have spent more time at your magnificent hotel. Everyone we had contact with were very cordial and accommodating. We will definitely return for a longer stay to see some of the sights we missed on this trip. We will also be staying at your great hotel. Thank you for all the wonderful service, till next time. I truly appreciate the ease with which we got the two smoking rooms adjoining each other, it was instrumental in choosing your hotel. Robert & Catherine Aganon No complaints.
The hotel is a class act as good if not better than the four seasons and close to the Raffle's hotel chain